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    Overlake Heating & Air Conditioning - Our office when you come through the front door.

    Overlake Heating & Air Conditioning

    (210 reviews)

    I have used Overlake since 2019 in two different homes. In addition to routine maintenance, I have…read morehad an entire A/C system installed which included electrical and gas line work which was difficult due to the location in a narrow hallway closet. I have also had them replace a condenser in another system. Recently, they replaced a gas water heater with a tankless system. This was a difficult installation due to the location in the center of the house and the need to install intake and exhaust pipes to the exterior of the house. A technician and two installers made visits and then I was given a detailed proposal with recommendations and several options. The owner, Robert, called to answer my list of questions, so that I fully understood my options. The work was scheduled within the week. The technicians arrived on time, reviewed the project with me and kept me updated as the work progressed. They laid down protective coverings over hardwood floors, as they had to drain and remove the 80 gallon water heater through the living area. The installation required that they cut two access openings in an existing chase to gain access to an outside wall. They cleaned up afterwards and I could not tell that they had been working there. I have always experienced great service from the initial contact through the competition of a project. I would definitely use them again and highly recommend their HVAC and water heater services.

    I had a great experience with Robert. I sent a request and he responded within minutes about an…read moreissue with my furnace. Instead of pushing for a service visit, he spent about 20 minutes on the phone patiently walking me through a few diagnostic steps because he suspected it might be a common issue based on my description. We were able to identify the problem together, which I'm very grateful for. That kind of honesty and willingness to help is rare and says a lot about someone's character. I really appreciate the time he took to help me out and would definitely recommend him and his company to others.

    Better Air Nw - Issaquah

    Better Air Nw - Issaquah

    (3 reviews)

    Super disappointed. Contacted them on Sept 29 - made appt for Dec 29 (they were booked til then) to…read moreget an estimate for A/C installation in our home. Because of our unexpected snowfall on Dec 26, we had a feeling they might not be able to make it, so we called them several times in the 2 days before our appointment, and left them 2 separate voicemails asking if they were coming - no one called us back. The evening before our appointment, we received an auto text message appointment reminder, asking us to respond with "C" to confirm out appt, which we did. Since road conditions had improved we were happy and impressed that they were coming, BUT the morning of our appointment we got a call from the estimator saying he would not be coming due to weather conditions. Seriously? No one was monitoring their voicemails? No one was controlling the auto text confirmation? We waited 3 months for this appointment! We feel disregarded and blown off. This was very poor customer service, and there's no way we'd use them for ANY services, let alone a complete A/C install.

    Contacted them June 2020. Their plan was vague. Had them come out again to double check. Oh yes…read moreyour electrical panel is fine, we can move water heater. First day your electrical panel is not ok. Then we can't move your water heater. Now ONE YEAR LATER hole in floor not fixed, hole in wall fixed.. 2nd vent can't be installed. Electric upgrade stalled. Doorbell transformer removed. Time for attorney!

    Thunderbird HVAC - Slim sleek 5 ton outdoor heat pump unit/ dual fuel/ furnace and heat pump indoor u nits

    Thunderbird HVAC

    (2 reviews)

    If I could give these guys 6 stars I would! After many bad experiences I feel blessed to have found…read moreThunderbird HVAC. Thunderbird HVAC is "Second to None"when it comes to professionalism, attention to detail, & most importantly honest and fair pricing(No surprises or hidden costs). Their employees are true professionals. They were prompt,polite, efficient and left my home clean and free of trash and cigarette butts . Which is what I dealt with in past experiences with other companies. They installed a hvac unit last may and I was having troubles (my fault for messing with the thermostat) and he came over a few hours after I called at no charge!!!! He looked over everything. He took the time to explain everything and genuinely cares about doing a good job. Im not used to seeing so much integrity and work ethic .

    I had a wonderful experience working with Rob and the team at Thunderbird HVAC…read more I was looking to get a mini-split installed in a somewhat tricky situation with our townhouse. Power is on the second floor, but the only space for the unit was on the 3rd floor deck. Rob had no problem devising a plan to get power to where we needed it. Rob was professional the whole process: I got an estimate on the spot, and they promptly followed up with a written quote. I was able to get scheduled the next week, which was awesome. Overall Rob did a very thorough job. So happy with the end result and all the work he did. Thank you so much for helping us stay cool this summer! Will absolutely recommend you to any of my friends in the future.

    Dirk's Heating - hvac - Updated May 2026

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