UPDATE: I have been a customer for 22 years and was fairly satisfied with the service until about 10 years ago. If you work the figures it is about $39,600 just for the privilege of watching TV! When I signed up for satellite service I was looking for an alternative to cable at, what I considered to be, a reasonable cost. Those packages and fees have gone up steadily, by quite a lot, in the last few years. Each time the cost of a package goes up I try and make up for it by downgrading to a cheaper one. Most recently, yesterday. It didn't save much, so I gave up the Genie service. DTV removed the Genie system at my request. I expected that my previous receivers would be restored. The main receiver was exchanged. However, my two other receivers were not. They offered to SELL them back to me @ $99 each! After all these years, why am I still being forced into an extension of service for downgrading to a different receiver? Do I sound upset? You bet I am. Their web page says "Why Direct TV". I'm wondering that myself. Since there are other ways of receiving programming. I'm getting out as soon as they release me from bondage. read more

You have to keep your hand on your wallet with these people. I signed on with DirecTV in August 2018. My sole income is SS, so every dollar counts. The sales agent I spoke with assured me that my monthly bills would be about $60 (actually, it was $59.45). I felt I could swing that okay, so I signed up for a year. The bill for September was as stated: $59.45. The bill for October was over $80. I have spoken with DirecTV representatives on several occasions, to no avail. My bill for November was $75. Despite my objections, they always insist that the charges are correct. I can eat a lot more peanut-butter and jelly sandwiches, so I can make the payments. But my question is this: did the original sales agent lie to me just to get my business? Or, did they not know what they were doing? Either way, I'm stuck for another nine months. This is just a warning to others. read more

I am HIGHLY disappointed with Directv, their customer service and unavailability to speak with a manager. I'm not racist, but I don't want to talk to someone in India named "Paul"..... they have no clue. I keep getting bounced around from person to person and it's very frustrating. And my bill magically went up without my knowing. So I have the very basic, minimal package and I'l getting charged $91.00 a month!! Outrageous!! I sure miss living in Tulsa when I had Cox.... I do not recommend Directv even to my worst enemy. read more

AT&T has done a wonderful job of destroying Direct TV. As of this writing we do NOT get CBS...no Blue Bloods, no golf tournaments, all my good shows gone. Well, if this continues, I will also be gone after 10 years. read more

If you forget to make your payment, they cut you off without any warning, no reminder notices or anything. When you call to get service restored, they lie and tell you setting up an automatic draft will restore services, then wait until you do it to add ONCE PAYMENT IS MADE. And this is how they treat customers of long standing. When you set up services, they tell you that you're getting one kind of receiver and then they install something entirely different and tell you they will fix it if you pay more for it. read more

If I could do zero stars I would. This service sucks, any severe weather you loose service. Just when you need it. When my 2 year contract is up I'm going to drop them like a bad habit. Don't get this service, regardless of what they tell you. They will lie and tell you it won't loose the signal, it does, and in Oklahoma that's not good. read more