When the Internet is working, it is a great service. That being said, I've had an outage upwards…read moreof 10 times this year. All customer service is off shore and it takes a legit effort comparable to mailing in a rebate to talk to someone. My appointment was cancelled last week due to an error with their AI chat, today I was told 8am-10am for arrival. it's now nearly 2PM AND calling in for a status update, I was told "my tech was delayed and new expected arrival is 3:45PM." No communication. if you have other options, go with someone else.

I posted about a problem with Kinetic. Need to apologize. It wasn't Kinetic that created the sink…read moreholes in my yard. It was Metronet T mobile. the tech who came out today was very understanding and professional.

Would rate a 0 if possible service never last a full month consecutively, also increase in bill due…read moreto the economy yet they care? Least make the bs make sense

I lost internet for a whole week affecting my work. I cancelled their services switched to cox. I…read morereturned their modem and they are still charging me for that and sent me to collect. AVOID THESE CROOKS AT ALLL COST!!!

very bad business. Me and my Brother was OUT of our internet…read morefor 2 strait days (yet, our cable works!) and they forced us to pay $245 on our cable bill when they KNOW I'm on a fixed income (SSI) and he works at fast food restraunt. they forced us to get a new box that was $75 when our internet was working. they screw us out of our money and we have bills to pay. please return the money.

Been trying to get fiber for a week. Been rescheduled 4 times and it's the only fiber provider for…read morethe neighborhood. If the tech that was supposed to come out the first time did his job and communicated, I wouldn't be having to deal with this all week and next week. I can't stress how awful this entire experience has been.

Cox blows we moved and now all we can do is upgrade? Can't even get on the Cox appread more

I would give zero stars if I could. This company and their customer service do nothing but lie and…read moremisinform you. All these hidden one time charges and "I can walk you through the pdf" and rudely "as I just explained the pdf has this" no Kevin I'm not the incompetent one! I know how to read and listen! Everything is an add on for their mistakes. There used to be a loyalty department that cared and would do the right thing. Being a loyal customer for years no longer matters but they will tell you every lie about other companies like Spectrum, Verizon and Charter to stay with their service. The few positive reviews I'm seeing are probably employees being paid to do them. Do yourself a favor and look the other way! And when you get the surveys on your representative make sure you do them because that affects their raise and bonus and they don't deserve

Beware! Representatives lie and make promises to get you to switch carriers. When you receive 1st…read morebill not only do you not receive rebates promised but your bill is substantially higher then carrier you came from. Also service you receive are less than what you already had. I switched 6 lines from t-mobile and sorry I did so. Locked in for 2 years or need to pay for phones at retail price to cancel. They say you're not locked in but you really are. To add further insult to lies about monthly cost, I was lied to about trade in values I would receive for 4 iPhones. DO NOT TRUST. Only reason I switched was for the FirstNet service but was only worth it to me if I was able to stay on budget. Again, I was quoted they would match t-mobile. My bill is now $58 more per month and no longer have unlimited high speed on all lines.

Guardian has been a great company for us. They provide excellent service and are always very fast!…read moreThey are not the cheapest in town, but they do a good job in staying on top of problems we have with equipment and are always courteous and respectful of our home. Their phone callbacks on alarms are fast and thorough!

I have used this company for over 15 years, the one time I have a break in, they don't call to…read morereport an instant alarm. They sent an email, AN EMAIL, normally in the past I received phone calls and texts numerous times. When I called to complain because there was an actual break in attempt, the manager was so dumb- she transferred me to "Technical Support" stating she thought it was technical issue. Not sure how she thought it was a "Technical Issue?" Even the Technical Support guy, said this is not a technical issue. The manager acted like it was no big deal, that the alarm had gone off and that there was an actual break in attempt. These are the people they hire to be a manager. Poor! This is what you pay for, get an email and no phone call. This problem was Alert 360 issue for not calling the owner (me) to begin with but sending an email. Who reads their email 24/7, that is not emergency way of getting a hold of someone when an instant alarm is sounding at their home. This alarm is getting turned off after the house is sold. Waste of money, horrible manager with her lack of customer service skills and what exactly am I paying for when they don't even call me when there is an INSTANT ALARM that went off due to someone attempting to break in. DO NOT USE THIS ALARM COMPANY- HORRIBLE!!!!! I didn't even want to give them a 1 star.

Just used these folks for our new restaurant. They took the time to make sure that all of our…read morespeakers were placed in hidden and functional areas. They clean up after themselves and also follow up! The sound system sounded awesome, the control system was simple and easy for all of the staff to use as well. The price was fair, and not some crazy astronomical number that some of the other bids we got from other audio companies. The main A/V & network panel they put in was very clean and labeled really well for all of the staff if they needed to power things off and on to get it to work again after a power outage. Love it! But honestly, the follow up was great. Matt and his team set the bar pretty high! Thanks guys!

Cable Cloaking is great company to work with when you need networking or audio/visual solutions…read more They have ran coaxial cables for me. Also they have hung up and calibrated the new television that I purchased. They have always been professional and knowledgeable on whatever project I have gotten them to perform. Their pricing is very reasonable and will always use them for any networking or audio/visual needs I may need.