The call center agents are rude and not knowledgeable. The in-store agents don't do what they…read morepromise. After several calls, we still can't get our online account or app set up. Everyone keeps telling us something different. Either no one was trained correctly, or they are allowed to make stuff up and be rude to customers. Such a huge disappointment after transferring in 5 lines.

I talked my elderly mother and her gentleman friend into going with US Cellular instead of AT&T in…read moreorder to get them IPhones instead of a new home computer because it would be easier for them. After 2.5 years of paying a postpaid bill of 142 bucks a month decided it was time to switch them to prepaid since it would be much cheaper and meet their needs better. Everything seemed to be going alright with the store employee Nate at first, but then was told we would have to pay their final bill in full, even though it was the middle of the billing cycle, he reached out to someone and agreed that wasn't correct so that issue corrected. Then as he is closing their current account to move it to the prepaid side, a mysterious computer issue and now it's locked up. So we are now almost 3 hours in with no service either way! Phones are off and still have no postpaid or prepaid service. About 3 seconds away from saying leave it off and taking them to cricket and paying the $200 for new phones and just being done! Buyer SERIOUSLY beware! Have now found out this is freaking sales manager! He has now had to ask another employee to help...this is ridiculous. DO NOT COME TO THIS STORE!

When the Internet is working, it is a great service. That being said, I've had an outage upwards…read moreof 10 times this year. All customer service is off shore and it takes a legit effort comparable to mailing in a rebate to talk to someone. My appointment was cancelled last week due to an error with their AI chat, today I was told 8am-10am for arrival. it's now nearly 2PM AND calling in for a status update, I was told "my tech was delayed and new expected arrival is 3:45PM." No communication. if you have other options, go with someone else.

I posted about a problem with Kinetic. Need to apologize. It wasn't Kinetic that created the sink…read moreholes in my yard. It was Metronet T mobile. the tech who came out today was very understanding and professional.

Would rate a 0 if possible service never last a full month consecutively, also increase in bill due…read moreto the economy yet they care? Least make the bs make sense

I lost internet for a whole week affecting my work. I cancelled their services switched to cox. I…read morereturned their modem and they are still charging me for that and sent me to collect. AVOID THESE CROOKS AT ALLL COST!!!

If you want decent DSL, get Tulsa Connect…read more They resell AT&T service, but without having to deal with AT&T.

From the owner: Data Centers Co-Location…read morePrivate Cloud DR/BC Solutions

horrible worst customer service ever BOTH employees i got service with were the laziesttttttt…read morepeople ever and rude asf and talked to us like we were dumb n 5 yrs old told us we had to do it at home ourselfes and only started helping us when we threatened to switch to at&t (when the employee was on call with customer service the lady on the call asked why he didn't do it on his end meaning he could've done it himself and we didn't have to do it at home then the employee responded with he didn't know how its literally his job to know how to!!)

Walked into this place trying to get a new SIM card for my IPhone. Should take 5 minutes tops. Long…read morestory short, an hour later I leave with nothing. THIS IS NOT A VERIZON STORE, the employees here have no idea what they are doing, they can't access your account and literally have to call Verizon and sit on hold every time you ask a basic question. What should have been a quick easy fix ended up being an hour long ordeal to achieve nothing and have the employee say "I don't know what's wrong I can't see the device in your account even though it's showing in your account." To add insult to injury, instead of assisting me after I waited for 40 minutes the employee just walks away and answers a phone call from another distraught customer complaining about her service not working, then he proceeds to chat away with the manager about "Verizon's services are messed up and it's not their fault, and can the manager please tell this person that." What a circus. Absolutely useless, SAVE YOUR SELF TIME AND HEADACHE AND JUST DRIVE TO THE ACTUAL VERIZON STORE IF YOU NEED HELP.

It has been two days since 8/11/21, the day I found out my service was not "downgraded" -- like I…read moreasked-- but instead, it was canceled by "mistake." Huge mistake for a service provider. On 8/11/21, I tried to return the equipment after my boyfriend spent his phone with Charter Spectrum from 3 pm- 8 pm. The result of that very long-winded conversation was my account closed on "good terms." They tricked him into creating his account. I told him everything, plus the install would be around $250. Well, yesterday, the projected bill came to $300 and something (view pictures). He was so angry that they lied AGAIN, he decided to cancel everything. Today I returned my equipment to a store location that had informed my boyfriend they do not do returns (view pictures). The reason I went back to that store location: 95 Storrs Rd, Willimantic, CT 06226. The cashier was "SN7" she moved too quickly for me to catch her name tag. Now on 8/11/21, my boyfriend entered the store location to return my equipment as they were sending him his new equipment. The same lady who lied to him but ended up doing my return anyways was there. She lied about what she told my boyfriend to save face. I did get my equipment returned but only after jumping through many, many hoops. I even went as far as emailing Alexa Mayo (view pictures), who called me on 8/12. When I went to return her call, she didn't answer. Since then, I have left her voicemail, and she has not called me back. Her office hours mentioned were M-F, 8:30-5 pm. It's now 3:13 pm, and still no callback. Suppose you want to trust your hard-earned work money to a provider that gives you the hassle. Lies. Steals and manipulate, then Spectrum is just right for you!

Will call and leave message saying your discounted rate is about to expire...even if you DO NOT…read morehave an account with them. When you call, they say it was a mistake and try and get you to sign up. Very deceptive and unethical. Will NOT do business with them.

I have been a customer with T-mobile for over 15 years. They have fairly cheap plans. Customer…read moreservice has been wonderful but cellphone service has been spotty. In certain buildings and certain locations, there won't be any or very weak service. During thunderstorms or bad weather, service can be very slow. I have compared them with AT&T and AT&T certainly have stronger signal but more expensive. I guess you pay for what you get. Overall, I am happy with T-mobile and has not needed to switch.

I would not ever do business with T Mobile. They are either totally incompetent or corrupt. I went…read moreinto the local store to change from AT&T to them. I told them I lived in an area where service was difficult. They told me I would be able to get service. SO, we changed out the sim card and I filled out their paperwork. With the condition I would be back in the store the next day if their service would not work at my house. I went home and had no service. I went back to the same store and spoke to the say employee and they reinstalled my AT&T sim card and canceled the agreement due to them not being able to provide me service at my home. Almost a year later I find that they have turned in a bill for collections for non payment and it was on my credit record. I never received a bill from them, a call, a text, a email, nothing. I went back to the same store and was told they could do nothing for me about the erroneous billing and collections. I was told to call an 800 number, I did and was told the matter could not be found in their system and someone would have to call me back I waited a week and no call, I called them back and got the same run around. They will call me back it's been another two weeks. At this point I'm going to file a $10000 civil lawsuit for fraudulent charges, extortion from a collection agency , and for damages to my credit report. They don't seem to have any concern about correcting their mistake. If they can't or won't handle such a simple task as correcting a mistake, I would not recommend doing business with them.

My company handles IT and Phone equipment technologies for our clients and in every instance we…read morehave to work alongside and communicate with the local dial tone and bandwidth providers. Logix and its local staff are by far the easiest bandwidth and dial tone service provider we work with; we always get a live support representative or local rep to coordinate and work alongside. One instance that comes time mind is a client of ours who was so frustrated with current services with a large local provider they cancelled services without having a backup plan. We reached out to Logix and they did a special Install for this client in under 7 days to ensure there was service when the other provider disconnected. Logix did not do this because it was an opportunity, the staff fought to get this in place because a local business would have been crippled without it.

From the owner: Business Class Internet - Cloud - Voice - Data Solutions…read more LOGIX is an integrated communications company that focuses on making telecom simple, easy and convenient for small and medium-sized businesses. Our reputation for providing a customer-focused alternative makes LOGIX an ideal partner for businesses looking for flexibility and simplicity in the way they use voice and data services. SERVING: Austin, Dallas, Houston, Fort Worth, San Antonio, Oklahoma City, and Tulsa

Jared did a great job quik and friendly. Starlink is WOW. Verizon was a piece of S**t.read more

Leo at Graves Satellite is a true professional. Very helpful and knowledgeable! He took over 30…read moreminutes out of his day to consult with me and what would normally have been a for fee service, he said it's on the house. I will need to come back to have some service done, and Leo will definitely be getting my business.

"Exceptional service at Verizon Wireless! The staff here are incredibly knowledgeable, guiding me…read morethrough the process of choosing the perfect plan while also providing valuable insights on how to rebuild my credit. Their expertise made me feel confident in my decision, and I left the store with not just a new phone, but also a solid plan to improve my credit score. Thank you, Verizon, for going above and beyond!" Oh thanks! More specifically Ramon will direct you in all your purchases. You won't be disappointed

I came into this store very bereft, as AT&T had just lied to me and treated me extremely…read moreunprofessionally. My first encounter was with Jordan who took the time (even though they were busy) to sit with me and work through my issues. AT&T refused to give me a transfer pin to switch carriers. They insisted that I had no choice but to pay off my old iPhone 14+ (stolen) before they would issue that 6-digit pin number. Not only is this unethical, but it is also illegal and I have reported their bad business practices to the FCC. Jordan assisted me in developing new passwords, deleting old information and bringing over ALL of my contacts and photos. I was very concerned about my personal data not moving over after AT&T tried so hard to prevent me from switching carriers. But after sitting at the store for some time, everything did transfer over! When I came back into the store a little bit later to hand in my old iPhone 8 as a trade-in, Thomas was available to assist me. He also sat down with me and explained that this process should not have been so complicated. He was able to update my plan, double check that I finally had all of my data and even spoke with his manager regarding a credit after AT&T overcharged me ($222). The bottom line is Verizon has already outperformed AT&T in just 24 hours! Their employees are educated on the process, take the time to explain things to the average customer and go above and beyond to ensure things are taken care of. I am already happy I decided to switch my cellular service to Verizon, and I am telling everyone who is needing a new carrier to go by and visit with Jordan and Thomas!!