I would give zero stars if I could. This company and their customer service do nothing but lie and misinform you. All these hidden one time charges and "I can walk you through the pdf" and rudely "as I just explained the pdf has this" no Kevin I'm not the incompetent one! I know how to read and listen! Everything is an add on for their mistakes. There used to be a loyalty department that cared and would do the right thing. Being a loyal customer for years no longer matters but they will tell you every lie about other companies like Spectrum, Verizon and Charter to stay with their service. The few positive reviews I'm seeing are probably employees being paid to do them. Do yourself a favor and look the other way! And when you get the surveys on your representative make sure you do them because that affects their raise and bonus and they don't deserve read more

Beware! Representatives lie and make promises to get you to switch carriers. When you receive 1st bill not only do you not receive rebates promised but your bill is substantially higher then carrier you came from. Also service you receive are less than what you already had. I switched 6 lines from t-mobile and sorry I did so. Locked in for 2 years or need to pay for phones at retail price to cancel. They say you're not locked in but you really are. To add further insult to lies about monthly cost, I was lied to about trade in values I would receive for 4 iPhones. DO NOT TRUST. Only reason I switched was for the FirstNet service but was only worth it to me if I was able to stay on budget. Again, I was quoted they would match t-mobile. My bill is now $58 more per month and no longer have unlimited high speed on all lines. read more

service requested - i've had home internet service at the house where i'm staying for the entire month of april, the first few days of may, and some time before that. quality - the service is of an excellent quality. i've experienced little to no buffering in the aforementioned service period, including with use of phone internet in the radius of the back and front lawns at the house. the devices i've used with the internet service include a google chromebook laptop and figgers communication cell phone, both of which operate with similar speed on the home internet wi-fi. value - the cost is really affordable, considering the quality of service. read more

AT&T Internet - wifi box - Internet Service Providers Near Me

At&t is the worst, never again the worst experience I'm sorry the worst year of my life with this phone company nothing but lies lies and More Lies do not I repeat do not switch to AT&T ever my bill started out as $103 a month and I have no idea how it reached 800 a month when I paid $103 every month you tell me the worst read more

If I could leave 0 starts I would. AT&T is the WORST company i have ever had the misfortune of dealing with. They don't listen or care , and when the make mistakes, they require YOU to jump thru hoops to fix it, or they CHARGE YOU!! It's absolutely disgusting! The employees and management are RUDE and uneducated! They are bullies behind a phone that work off commission. Remember that! They aren't there to help you, AND IT SHOWS! read more

AT&T Internet - Laziness - Internet Service Providers Near Me

I already have a cellphone through Verizon But through AT&T I have u verse and also. For a specific purpose I wanted a dedicated land line so I decided to go with voip internet. That AT&T offers. So I saw the ad saying $24.99 for 12 months period I saw the ad and copied it To my phone by picture . So at first the salespersonal line said they did not have such phone in my area but corrected that said he found the phone service. I believe I did mention to him about the 24.99 if I did not I called AT&T twice to and that was verified by 2. Then I went online to the chat ATT to verify the special and I was glad to see the special was still there so I took a picture. So the ad said i would see the discount on the first payment but two reps said I would see the discount in 2-3 bills. Well months went by and when I called they said they gave a phone at 45 per month because they did not have the special one in my area. They gave me one month discount. I think I will insist on the $24.99 and tell them I will report them to the better business bureau. read more

Would not recommend switching to this service. Customer service is no help after hour long calls making empty promises to fix my prices for the service switch, and they tell me something different each time. For a whole year, they told me the next month, everything will work properly, just for me to call again and get told the same thing. As for the signals I receive itself from the switch, it was really good at first but now it's not good at all. I'm very upset from the service to the commitment. If the company is seeing this, please call me and I will review this further. I am very frustrated and disappointed by your service. read more

Incredibly rude to an elderly customer, did not offer any assistance and used foul language over the phone when met with a hurdle they could not overcome. Called back multiple times, only to be hung up on for half of them and have to wait 27 minutes for a real person to be wiling to help. read more

I was with Verizon for 14 years and decided to switch and try and save some money and switched to AT&T. I got the bundle package an iPhone, Apple Watch and the internet service. Two days after I did this switch, I couldn't make a call or receive a call or send and receive a text for that matter unless I was using WiFi. I spent hours at the store and the employees there were amazing. We spoke to a tech over the phone there for about 3 hours trying to troubleshoot shoot. Her name was Grace and she was even rude to the employees. The next day I had to call again and got Grace again. We spoke for about 30 minutes and she placed me on hold for 45 minutes to speak to an expert tech. Grace came back on the phone and I told her that she placed me on hold and she then argued with me implying I was a liar. I asked for a supervisor, who was very nice but we got disconnected because the network was so bad. They told me to go to Apple and make sure the phone was not defective. I did and there was nothing wrong with the phone. They redid the eSIM at least 10 times and did the QR code and changed the IMEI AND IMEI2 twice with zero luck. So then I get told that everything has been done that they can do and all that was offered to me was an $85 credit. Now how does that fix the problem? It was a huge mistake switching to them. Stay away from that company. I'd give them a negative if I could. read more

Ever since the NEW FIBER LINE was put in, I've had nothing but trouble with one receiver! YES IVE REBOOTED WPS SND RECIEVER SEVERAL TIMES! Try and call the 2020 number! That recorder person is an idiot. Try to find a location to return receiver? No way in heck can you find a office or outlet! After rebooting everything again the tv worked! It was a miracle of God! Got to see the final 9 holes of PGA Championship! read more

I've never experienced service as horrible as with AT&T. It hasn't even been installed yet and it's a nightmare. Just getting someone to do their job seems to be impossible. I'm switching to another provider. This is ridiculous read more

So when the salesman came to our door, he made it sound great. His name was Elijah, like we were getting $250 back for signing up with new service and it would work better than our existing Cox. It was all a lie he didn't turn in his paperwork and we received no rebate for signing up and we're told to contact the salesman who now won't answer the phone and our Internet works worse granted in the one room it does work. It is better service but it only works in one room in our house now, what a joke called several times all they want to tell us that we need Internet extender when we never had an Internet extender before and all worked fine very much so not pleased with the service or the quality soon to be looking for a new Internet provider feel like we were lied to from the beginning read more

I could write a book on my frustrations with this company, but why? Everyone who deals with them knows the issues. Internet is absolutely not reliable, and it is nearly impossible to get an issue resolved. Sorry AT&T, you suck. read more

Zero stars for customer service. I was just hung up on by the agent. its been tree days of trying to get service and HOURS AND HOURS of time on the phone. read more

ATT has changed my internet plan without my knowledge or permission. When I phoned customer support they acknowledge the change and that they did not give notice, but are unable to help in any way. Not a way to do business. I guess when you are a big business you can try people any way you want. read more

I couldn't give less than one star or I would have. I was with AT&T for a long long time using mobile service. I rarely needed to contact customer service because I rarely used the service. Fast forward about 10 years and suddenly Uverse is finally unveiled in my residential area. However, there is a problem. The contractors laid fiber in all the streets except my cul-de-sac. It was completely obvious just by looking at the road which was repaved in the entire residential neighborhood EXCEPT MY CUL-DE-SAC. Plus, I drove the road everyday and seen the progress - everyday. This was all confirmed when I tried to start internet service with AT&T and it was nothing but issues because they didn't actually lay fiber on my street. I couldn't get DL speeds better than 10mb/s and UL less than 1Mb/s max. I was paying for 100/10 or something like that. AT&T had no idea that their contractors never finished the job and even tho I talked to them many many many times to help fix this situation they wouldn't take notes or listen or just anything helpful. Its like they just thought I was lying and wanted me gone. Multiple technicians were sent out and every time they confirmed everything I said, but still no one left notes on the account and each time calling I had to explain over and over from beginning. Then they got extremely rude and hateful and I never got angry with them. Its not the low paid call center employees fault and I know that. They can help if they are not angry as well, so I never cause arguments with CCRs. Everyone I spoke with seemed like they did not like their job and wasn't afraid of getting fired. It was crazy what it was doing to my mind so I finally had to cut the cord. They charged me nearly 200 dollars for 3 months of troubleshooting an internet service that was never fully installed and never worked correctly and which I only used for testing during these 3 months. I was still paying for COX and using their service until this mess was fixed because it still wasn't working. Finally had my fill when the last CCR was so rude I couldn't think straight anymore. I couldn't believe how these people were allowed to talk to me especially while I was being friendly (as can be expected). I think they all thought I has mentally handicapped or something and just got frustrated thinking I was making things up the whole time and just making their job more difficult. I stayed with COX, after paying nearly 200 dollars just put an end to the horrible Saga of the AT&T nightmare. COX charges so much it makes me sick and just for internet, but I will never again hand money over to AT&T. I have options and would gladly pay more so that they do not get rewarded for being so full of hate. I'm a grown man and I nearly wanted to cry with the last woman I talked with at AT&T. She was a master at being sarcastic and hateful and still talking in a way that would make a dog wag its tail. I might have fired back if it was a man, but I couldn't do that to a woman. EDIT: Also worth noting, AT&T has a tendency to add charges to your monthly bill. If you think about it, its a brilliant plan. If you catch it and call them about it they become the hero for you "We're real sorry about that. Let me fix that for you so that" to which you have to reply "thank you". Or, you never notice it and they get extra money from you. Only two outcomes and there is no risk on their part to look bad, only to look good. Check your bill and make sure you are only paying for what you agreed. read more

Nothing but trouble with this company especially the last two years. Nearly four years of paying my rapidly rising bill on time has resulted in firing this place and going without wifi or cable! Antenna is better than their overpriced and continually rising rates. Their customer service doesn't communicate with their field personnel and for someone like me who watches LOTS of TV, to get rid of them with no replacement in sight says a lot. Good riddance. read more

Att's customer service is the absolute worst. They change their prices every month without telling you. When you call them on the telephone they tell you what the price will be and it's never that price. They say they will call you back and they do not. They just plain lie to you on the phone, and not just once like a month after month. read more

Worst customer support. Ever. This does not even deserve a single star. In August I moved I and called AT&T to switch my internet service to my new address. I wanted to cancel it, and start a new 12 months at my new address. They were prompt to hook up my new home, as well as bill me at the new address. However, I am STILL getting charged for the service that was cancelled 7 months ago. I called them at the end of October regarding the charges and they said they were sorry and I would get a check in the mail. Check never came. But my bank account that was set up for auto-pay was still paying AT&T each month. I called them in December and they apologized again. Said they would send a check in the mail. I requested an email to be sent to verify the adjustments in my bill and for a confirmation the account was cancelled. But they said they could not send an email. January. Same story. However, we were credited $34.95... That makes up for one month. Our account as not been charged since, and we were just going to forget about the remaining money they owed us because it was not worth our time anymore to try and call them again to get it back. Until today..... We received a letter from collections saying we were overdue. I guess they decided to cancel our auto-pay, but neglected to cancel our account. WOW. Tried to call customer support today and they said they could not talk to me about my bill due to system updates. Sweet. I am ready to just cancel my account all together. I thought I was saving money by choosing AT&T, but by paying two bills a month I might as well have gone with another company, and not have had to deal with this mess. DO NOT WASTE YOUR TIME WITH THIS COMPANY - GO ELSEWHERE - IT'S WORTH PAYING MORE MONEY SOMEWHERE ELSE THAN DEALING WITH AT&T!!! read more

This review is about ATT Uverse TV. Also called U-Verse, and AT&T Uverse. This company is so screwed up they couldn't even install their TV service. We have DISH and they dropped HBO, then they dropped FSW (Fox Sports West and Prime Ticket) so we decided to switch to ATT. We called, selected our service, agreed upon a price, then scheduled the install for a week later. An hour after the install window had passed we called and after a while I was told "Sorry, they double booked today" and in summary could not do anything for us. They couldn't even get them out to install the next day as a way of making it up to us. They made us wait another week for the install. A week later, the exact same thing happened again!! They blew past the install window with no communication of any kind. If they can't even get the install right, I cannot even imagine how everything else would be. We cancelled on the spot. We'll probably have to go to DirectTV, although their package isn't as good. If you try to go with ATT Uverse for your TV service, good luck with that. read more

The worst experience I have ever had trying to sign up for a service and they mislead you to get all your personal information. I called to compare AT&T to Cox, because I saw that AT&T might have reasonably priced, fiber internet. I asked many times if they had fiber internet at my apartment complex throughout the call and received very indirect answers each time. I was told that they need all my personal information including SSN in order to determine if fiber internet is available to my apartment. What a terrible system, certainly used just to collect your data. I was hesitant, but their website made me believe it was likely and I really wanted fiber internet so I asked again if they had fiber at my location and was told there is fiber going to the building. So I gave them my information. It turns out they do not have fiber AND the fastest internet is only 5 Mbps. An awful AT&T experience and waste of time. After that, I immediately called Cox and had a pleasant conversation with the representative. She helped me to get setup with cable internet the next day with speeds up to 300 Mbps. read more

ATT has the worst customer service ever. We have been lied to, hung up on, on hold for hours, and double charged. They even turned us over to a collection agency for a bill we did not owe. It was a nightmare. We dropped all ATT services and would not go back even if it were free. read more

I have Internet with them connected to my direct tv. I moved 10 blocks and now have to pay $10 more. When I asked why they said location but couldn't give me any reason for this location charging more for the exact same service. read more

I had AT&T U-verse home phone and internet. But I was constantly charged for TV too! I didn't have TV, however every month it was on my bill! I would called them many time in regards to constant errors on my bill. A few times when it sounded like they understood the problem, they told me they would get the problem resolved and my money refunded. But I never got the refund and each month it was the same amount charged. I would have to call again and start over. When the bill was due, I paid the full amount on time to keep my account and credit in good standing with the promise from AT&T that the TV charges would be refunded back. Never happened. When I was closing my account and needed the refunded amount from all those past TV charges, they kept transferring me to different people. Back and forth. No one wanted to take my call and no one knew how to handle it. Finally they told me that there was nothing they could do and I should have contact them sooner if I wanted the refunds. But I had tried to contact them! Several times! So long story short, I never got refunded for all those TV charges. Very rude company. read more

We were forced by AT&T to switch to their UVerse, January 2015. To date we've have spotty and slow connections through out our 1500 sf home. Repeated calls in the last 1.5 years to UVerse haven't identified or corrected the problem. Each time they've said their meters show us getting a signal. Last week we lost service all together. The UVerse tech reported that we were "hopped" onto someone else's service, that we never truly had a line of our own. When the original line was disconnected, so were we. Tech spent 4 hours rewiring so that we would get a true connection. I spent two hours this morning on the phone with AT&T, being bounced to different departments. Seems that the tech's notes have been purged from our file, so they aren't going to offer any kind of retribution. I have my notes and am angry enough to take them to small claims court and file a report with the FCC, BBB. read more

Unreliable home network and horrible customer service. My Internet went out on a Friday afternoon and the soonest appointment they had was for Thursday late afternoon (6 days later)! Because I telework, (work from home), I must have a reliable home Internet connection with good timely customer service. For over an hour I got shuffled from one customer rep to the next, In the end the best that they could offer me was asking me to up my cell phone plan to unlimited data plan so that I could do a mobile hotspot while waiting a week for my home wireless to get fixed!! This would've forced me out of my AT&T wireless plan that I have been grandfathered into! Unbelievable! I will be changing both my phone provider and my Internet provider immediately; thank you for nothing AT&T. read more

This evening I continue to encounter service glitches with my DSL. Yes, I have DSL in Tulsa, Oklahoma. The techs have been very helpful in striving to triage and maximize my DSL service; however, the customer service via the 877-722-3755, 800-331-0500, and other have been quite poor. I was lucky enough to be given the landline customer service number at 855-250-4777 where he was candid enough to convey, "I get your frustration, I would talk to the loyalty group to see what they can do for you...I hear you." Kudos to this one fellow out of the 10 people that took time to listen and not just take my money or provide an empty apology. The automated system for taking my money was not working, yet ATT had the ability to charge me another $5. Another way for ATT to "appreciate me" as a customer. When I called this evening, I encountered customer service where ATT representative could not locate my account. I am now waiting to talk to someone from the Loyalty Department. This company has lost sight of the customer service and their customers. If you live in Tulsa, please advise which company you might recommend. I have spent 2.5 hours today and spoken to over 12 people- AT&T is truly a need of connecting to customers and not just my bank account. Female manager in San Diego should not be in management. read more

I have been with AT&T for many years and have experienced very poor customer service, frequent billing errors, and poor documentation on my file which made it impossible for the next employee to address my previous complaints! In addition, there were times that the employee spoke with such a heavy accent, I could not understand a word said. Instead of addressing my issues, the focus was on selling me additional services. I'm done! Never again! read more

Extremely poor customer service. High cost and ever changing rates/bills. I was placed on a plan that I clearly stated that I did not want and it nearly doubled my monthly rate. Then I was offered a plan to lower my monthly rate, I accepted yet this plan was never put into place. 6 months of fighting att over uverse plans and pricing I come to find out I was lied to! the lower priced plan was "never available to me because I was an existing customer". All the while the rep that offered it ignored my multiple calls and messages. Another rep claimed the rep that lied about the lower rate plan had been calling and leaving messages for me...again lies! ATT would not work to resolve the issue in a timely, satisfactory manner. To top it off the CS reps were rude and could care less about losing business from a long time (20 yrs) loyal customer that had everything from cell phones, internet, tv, to landline though them. Never again! read more