OMG! We have been loyal customers with ATT and on April 29 we decided to cancel our service. We called and was advised okay your services are cancelled and no more deductions will be taken from your account. The woman also said we would receive a envelope in the next 10 days so we could mail in our access card. It never happened. Our account was charged today again 16 days later. We called and spent another 30 minuted on the phone answering another string of questions to try to find out why we were charged and in the process the representative disconnected us! We called again and spoke to another rep who went thru all the ways to keep us and still we said no and we want our service cancelled... This time we were told okay but to hold to finalize our request and was transferred ... seriously!!!!!! We held 37 minutes this time and the next rep started all over again.... My husband said No!!! 4 calls, Over 2 hours overall and an extra charge on our card because they couldnt get it done over 18 days ago!!!! Bad business and horrible customer service Direct TV! read more

I signed up w Century Link/DTV one year ago. After the honeymoon 12 months were up my DTV Bill went up $90 (from $136 to $225) w/o any notification. Trying to discuss increase was frustrating because DTV increased it but Billing was through CL. After several hours on phone I now have separate Billing. Century Link actually decreased my monthly internet fee. However, DIRECT TV, lowered my Bill but I had to accept a loss of Premium Channels and still increase in monthly Bill. I have another 11 months on my DIRECT TV contract ($20 month cancel fee) & can promise the day after it expires I will cancel. Besides the Bill increase the TV sometimes freezes up, stalls or stops. It takes couple of minutes to turn the TV on to get the satellite hooked up & the remote is not user friendly. For the same price & contract/Bill games cable TV works better. I would highly not recommend DIRECT TV. read more

Since ATT took over this company has been a nightmare of horrible customer service. Made an appointment for poor functioning of our remote dvr which has never worked right for the 3 years and 3 service calls to our home. Waited all evening between a 4-8pm window. Called at 5 for an update, was told I would receive one, never did, then the guy never showed up! What a wasted evening. We will be dropping service with them shortly and will use Apple TV, etc for our needs. Oh, and I called the company tonight report that the guy never showed up; they put me on hold then hung up. This seems to be their go to with service complaints. Again, horrible company please don't join! read more

I had Direct Tv for 3 years! The only reason I got them in the first place was the apartment I moved into had contracted with only them, therefore I had no other options. I had such horrible service with them, had to have techs come out on multiple occasions within a 6 month period and still couldnt get a permanent fix. Very frustrating. Ive heard alot of my friends say they love them, but my personal experience was horrible to say the least. I have had cox previously and currently and they are so much better! read more

Horrible customer service. Incompetent morons manning the phone service. Mobile app is a joke but hey at least their website is a useless waste of time. There should be a national boycott of DirecTV and AT&T for the level fo service they offer. Pathetic in every way. read more

Promised PAC 12 and didn't get it when the service was installed. I should have checked Yelp reviews first. Don't bother with it-after reading these reviews I am cancelling the movies and NFL freebie right now!! read more

DirecTV is the worst so far as their business model. They are a dying business in a dying industry. I came to them several years ago after a competitor became inflexible toward long-term customers. I'm seeing the same behavior now with this company. Here's the gripe. You order their device by renting equipment that they own. You need it functioning for them to supply you the service. Should the equipment fail, they expect YOU to pay them to repair it on top of the fee for using it. Can you imagine renting a car and having to pay to repair it when it breaks down? It's unusable until it's fixed. How about paying for an electrician to fix a problem in a house you rent? Not happening. So I mention this to them and they repeat my choices. I can either pay to fix their property or it won't serve any purpose. Getting ready to send it back. The competition can be here the next day at a lower price. read more

We have enjoyed our service but the price is a little much! We have considered canceling a couple times because we could not afford it. :(

they are beyond thieves, they crank up the bill 200% within 6 months then owe you money for an error of overpayment, aug 18 till now nothing but lies and transfers, got hung up on after a 20-30 min wait and then another transfer, this happened over 18 times..........here we are mid oct and they still owe me $82.00 and tell me to wait another 24 days........what bs......again and again............avoid them , never go near them............they are blood suckers........... read more

Wish I could go zero or negative stars. I have been a loyal costumer for 15 years and they finally broke me! You can not understand the people in the call center. I called to remove a receiver and she said "OK that's done, who do you have your internet with" She never asked which receiver to remove, just said it was "done" I hung up and got an email thanking me for signing up for Starz and Cinemax.......I was never asked about these channels and certainly did not want them. Called back and told the next girl to remove these and I get "All done, who do you have your internet with" Went home and the channels were still active so I called back 2 more times (until the girl that answered almost spoke English) and finally got these taken off but they were refusing to take the charge for them off. So after 15 years I am going to streaming. 1/4 the price and no call centers or fee's. A few years ago you could call Directv and get someone very helpful and who spoke English and all was good. Their industry is going under with streaming and seems as if Directv has already given up. The irony is their great commercials about costumer service....they are dead on true except that the people with the pre shaken soda's, sitting in gum and walking into glass doors pertains to people who still deal with Directv and their "customer service" Oh yeah, I was actually able to talk to someone in the states who spoke great English in the "retention center" after I cancelled. Maybe had I talked to this center prior to the other I would still be overpaying for Directv read more

I am a new customer and I was lied to from the very beginning. I was told I had a 30-day grace period (signed-up with rep at Costco), however, you have 24 hours to decide if you want to cancel not 30 days. Our on-demand function has not worked since day 1. I have spent 10+ hours trying to troubleshoot, had a tech out once, had a scheduled tech appt again and they did not show up, and then could not come back for 4 days...Every time you try to speak to a supervisor they put you on hold, or hang-up. It's a bummer that these huge companies have no competition so we are left to deal with these issues. read more

I would give no stars if that was an option. If you are looking for a deal this company is not it....if you looking for costumer service that helps this company is not it....if you are looking to spend hours on end explaining your issues to humans who can't tie their own shoes then this company's it! Absolutely the worst company I have ever had to deal with! There only advantage is the NFL package and looking back I would have just purchased it through our PS4 and avoided two years of automated call center hell. read more

I would give -10 if I could. Just signed up and the mini genie's they provided don't work. Today a Tec. came and told us there has been a problem with the genie's since January and they are waiting for a soft wear fix. He said there is nothing I can do for you. So now we are stuck paying for a service that att. and direct T.V. can't provide. We will be contacting a lawyer. How can they charge all these people for a service that they can't provide? read more

Terrible customer service. Put on hold twice for 40 minutes. Screw ed up tv. Did not show for appointment. Keep your cable

Forced to switch to Direct TV from Cox when I moved to a complex that only has Direct TV. I was lied to from the beginning when I requested on demand capability with my order. I was assured I had it when in fact I didn't. Now it will cost me $200 in order to get the services I had for free with Cox. Also when you call customer service, you have to go through about 12 prompts to get where you need to go and then they provide different phone numbers for you to call for your issues. You have to call an 800 number to arrange to make a payment on line! Replacment remote controls are $15 per remote and have to mail you a new one. I was credited the cost. They have been falling apart since Day 1 of the installation. There are no lights on the remote for nighttime viewing (Cox has it). Cox has free remotes anytime and you can pick one up at a store location. Will never use Direct TV if I have a choice. Some of the worst customer service I've ever experienced. read more

My service with them is okay. When I call customer service they can usually help me, although it may take a while. My problem with them is that they keep raising the price for the same service. I've been a customer since 2010 and I can't believe they're doing this!! Lately it's been $20/month!! They also don't notify you when they are running promotions such as the pay channels for free for the weekend. It's all about money with them. read more

WORST CUSTOMER SERVICE experience.... I just signed up for Directv's services last week, install technician was scheduled to come over today. However I get a call from Directv saying that my account is on hold, yet my services haven't been connected. Apparently I have to pay for an outstanding balance that's associated to my address even though it's not under my name. I understand that they want to prevent customers taking advantage of their services. However help me understand why I have to pay $500 just to get my services connected. On top of that, why do I have to take on a contract that's associated to my address when that person doesn't live there anymore. I have to wait 2 years before I can start my own contract, WHAT A JOKE! I'm very disappointed in how they treated me as a new customer and I can only imagine how they treat their loyal customers. I'll never recommend them to a friend, only perk is NFL Ticket but if you can do without I'd recommend you go somewhere else. read more

After being a customer of direct tv for over four years I wanted my son to take over the service. ATT / Direct tv tech came out on 8/23/18 installed new equipment attempted to start the new service. At that point I was asked to call ATT / Direct tv before the new service could be activated. The customer service and supervision was the worst I have ever experienced in my 67 years. The long and short of this is that I could not change the service over to my son until I provided direct tv with proof that I moved and if I passed away ATT / Direct tv would need a copy of my death cert. This is what happens when a company thinks they have total control of a market. If you don't want to be locked in to a TV service for the rest of your life stay away from ATT / Direct tv and NFL Sunday ticket its not worth it read more

consistently charging me for things I didn't subscribe to and put you on hold for over an hour while you try and dispute, in the hopes you just hang up read more

I have Direct TV in north Scottsdale and they have the worst service i have ever had!! Soonest they can come to service my issues is 5 days from now. Really Direct TV or should i say AT&T... this is not the quality of service i used to get with Direct TV, but now with AT&T at the helm i am told, "sorry we don't have many technicians in that area", FYI north Scottsdale!! Not only that but many neighbors are down too but even that doesn't urge them to provide good customer service these days i guess... read more

I ordered Direct TV today because TV Japan was moving from Dish to DirectTV. I had Dish for 12 years and was happy with them. The installer came out and said that the order was for standard cable and that I would need a new work order to include an International dish. At this point, I had already cancelled Dish. DirectTV removed the dish box and left me with nothing. I tried to call to schedule a new installation, and the soonest date was 9 days from now. I called after the installer left and they said that I don't actually need an international dish. It could have all been done in one day. I have spent an entire day, trying to get this set up and I am in worse shape than when I started. read more

Bad customer service and technicians have no idea

Wish I could give this company a half a star. They have set up appointments with me twice in a home that is a vacation home. Twice I have driven to this location confirmed my appointment only to have them not show up always horrible horrible customer service. They also lie saying that they called you to tell you they wouldn't be able to make it when my phone was with me the entire time. Meanwhile I got 2 confirmation text that don't worry we're running behind but we will be there today never happens do not trust company!!!!!!! read more

Directv stole $250 from us! We canceled service after two years and they sent us to collections for an early termination charge. Worst customer service ever. Save yourself the headache and the money and go with someone else. read more

I have just had DirecTV installed today and it was nothing but a mistake they told me they would be out between between 8 and 12 p.m. it took them till 12 p.m. to get there and then another 4 hours after that to get it installed and then after complete installation the installer informed me that it would be another $8 a month to have service done to my DirecTV after I had already signed up and that if I didn't get the pay for the service it would cost me $99 for a service fee they never told me that when I signed up they just gave me this surprise after it was already installed so far I've had a very bad experience with DirecTV and I hope this isn't a sign of things to come because I would not advise anybody at this point to get DirecTV read more

I called Direct TV to get information on the programs that we have. I started talking to the rep Jane and she started verifing information and I answered all her questions except I was not my husband. So I gave her the old passcode( and every other time I have called the people have helped me) and she said that he needed to call in and set up a new passcode. No problem with that but it makes my life easier if I can give him some type of idea of what he has to do and how long its going to take. My husband doesn't like to talk on the phone. So she starts getting upset and raising her voice. So I ask for a supervisor. After being on hold for 30 minutes( without anyone coming back on the line to say " I am still working on getting a supervisor for you). Anyways finally the supervisor Toni gets on line and explains that due to new Security Procedures they are requiring this. read more

DO NOT SIGN UP WITH DIRECTV!!!!!! They offer free NFL ticket when you sign up and they automatically billed me for the next season without letting me know it was going to happen. I called after I received the bill and they credited the charge back to me but then the charge showed up again on my next bill. I had to call again to have it removed. I decided to add a 2nd receiver for my bedroom and they extended my contract for 2 years with no discussion or heads up. I have called three different times with no luck with the call center in Las Vegas. I was told I would get a return call from a supervisor named Justin #JC256V and have not heard anything from him or anyone else. Bad news any was you look at it. DO NOT DO BUSINESS WITH DIRECT TV. read more

The WORST!! Filed small claims case against them last week! They offered a "promo" of movie channels plus the NFL channel for 3 months. We called within the 3 month time to cancel & they only canceled the movie channels! The NFL channel was NOT canceled & then automatically renewed! We never watched it & don't even know what channels they are?!! We didnt know what they had done until Dec. when we canceled service due to the high bills! We disputed the billing of the NFL channel & even filed a dispute! After more than a half-dozen calls with zero budge on DirecTV's part, we had no choice but to sue! We'll see where it ends up! read more

Direct TV not only doesn't care about their customers but the neighbors of their customers as they're too lazy to bury the cable far enough to put the dish out of sight. Instead they place the ugly dish off the patio of the neighbors. Nice view. I called and they told me to go to the neighbor and complain. read more

Can we give 0 stars? This was the disconnect call from hell. We are moving and I request service be discontinued. They did the old Closer Switch and I remained on the phone with incessant badgering for at least 30 minutes. I became very aggressive and obnoxious as I was trying to pack at the same time he was babbling. Let me say this: I will NEVER, never, never use them again -- even after 17 years of service. It was so disrespectful to assume I had time to listen to their repetition. On the other hand, the Centurylink guy got me and we were done in 10 minutes. Will I use Centurylink again? Sure I will consider that. Direct TV/AT&T, you need to review your training program for your staff. This guy was worse than being covered in honey and sweat in a jungle full of flies and mosquitos. Shame on you DirectTV and AT&T for wasting my time. read more

Scheduled my appointment 10 days prior to service 8 am- noon to install an extra line and 2 new boxes at a cost of $288 even thou I had been a customer for 9 years . At 1215 still no show no call. Called them and they told me that they were behind and would not make it to me today and that I would have to reschedule . Apologized for not notifying me. I told them that I had already taken off work and that anytime this afternoon would be ok if they could make it then They replied that they could not and I would have to reschedule. After requesting a supervisor - Robert came on and just reiterated that I would have to reschedule . At this point I was so irritated at there lack of customer service that I told Robert that if they were not out today I would cancel their service and switch to Cox . Robert just asked me if I would like to cancel today I replied that I would cancel after I got Cox to service me . I called Cox after I hung up from Direct Tv they gave me a package of internet, Tv and land line( which I don't need but comes with the bundle) for 24 months at $95 and no charge for installation or for boxes . They also said they would be out to install by 500. They arrived at 430 and I was all hooked up and running on internet and tv in 45 minutes. I will cancelling my other account at my other home that I have with them for 22 years when I get back there . read more

I am currently extremely disappointed in this service, or should I say lack of customer service. I moved into a new house and was told my directv bill would be less than $50 to match the offer Cox was giving me. I preferred not to switch companies and I've been with directv since 2010. If they could match the Cox price, I preferred to stick with them. The price was good for ONE month. Then it almost doubled. They took a little off but would not get it back down to my price point if $50. I was on the phone twice for over an hour and a half each. I finally requested to cancel services. Guess how much that would cost me? Over $400! I feel like I was led to believe I could get a certain price in order to get me to agree to a contract and then this price disappeared and I was left paying more than I budgeted for. I wasted hours of my time to get nowhere. I no longer recommend directv and don't want their services but cancelling is too expensive. read more

My monthly bill was always 30-40 dollars higher than the agreed upon price when i signed the 12 month contract after my initial 2 years. I would have to call to point it out and for them to fix it, which they only did sometimes, the rest of the time they would just argue with me relentlessly. I became sick of their shady practices and disconnected service. 2 months after I was no longer a customer they took $455 out of my checking account without prior authorization and refuse to refund it even though they have their equipment back. Do not give them your debit card info! Only pay by check! read more

Had the worlds best customer service experience with Brett from DirecTV today. I have always regarding customer support as the number one most important factor in deciding who to do business with. While having a horrible time with CenturyLink (who I have DirecTV bundled through) customer service I was dreading the call to cancel a service I really love. Brett took the time to listen and understand my frustrations and then showed me that not only would keeping DirecTV be easy, they were actually able to drop my monthly cost and get me some free upgrades. Words cannot express how great their service was. Thank you Brett, I am loyal to DirecTV from here on out! read more

I was supposed to be a direct tv customer until they cluster f'd the installation and never showed---try to get someone on the line-forget it, you end up talking to someone in Guyana that you can't understand. I cancelled service before it began, I will consider myself lucky after reading these reviews. read more

Customer service is horrible, billing is a nightmare, equipment and service failures are common. Don't do it!

This tv company is probably the worst when it comes to customer service. They changed the menu without notice and stopped the caller id that popped up on the screen. I had some important numbers saved and without any advance notice it was gone. When I called to complain they said I could get a lower service package for more money, to get my id back. What kind of a company changes what u are paying for without notice. I think everyone who hates what is happening with this horrible company should call and complain about it. the printing for the playlist is now much smaller than it was and it is harder to read. I am seriously thinking of changing to any other company. That's what happens when you get too big. It doesn't even deserve one star, but it won't accept the review without any. read more

Run! You will spend hours speaking overseas and no resolution. Run, run, run. They don't deserve a star at all. To many reasons to not sign up. Trust me, just don't sign up. read more

I have been a customer since 1996. I hate the new look and guide for direct tv. Some 12 year old made it and it is so small you can't see a thing. Very happy and as a long time customer I am thinking of switching. What were you thinking AT and T! read more

Direct TV the worst! They charge for everything. They literally stole from a blind woman. I had cataracts and couldn't see much. They charged me monthly for the NFL package I didn't know that they were. After surgery I finally was able to read a bill instead of blindly paying the bill over the phone. I called told them my situation and was told sorry I missed the cut off date to cancel. This package was not cheap close to $300 for something I didn't order. Now I need a new remote I asked where I could turn in my old one and pick up a new ( free at Comcast/Xfinity) they tried to sell me "warranty package" Ah no. Well if I want to pick one up I can get one from Walmart. I could go on and on but enough I'm off to Walmart. read more