DirecTV blocked my access to my online account. I used chat to cancel the account when the contract period was over. I switched to a new provider. Now after 3 months I discover they have still been charging me and didn't close the account when requested in September. They have now offered me a goodwill gesture of 1 month fees refunding, but they have taken almost $1000 from me since I cancelled. They are the worst company I've ever dealt with. Dani W Suggests I contact customer support. But they are the source of all of my issues and have cost me money. Here's a small excerpt 156. No, don't issue any refund unless you give me what I want. I've already started a complaint to the Better Business Bureau. I will let them handle this if you cant 157. No, we have not made any mistake on your account and due to security reason we cannot cancel the service without your approval, you went unresponsive on the chat before we are connecting you to the dedicated department. Arul 158. Shall I proceed with the cancellation ? 159. of course cancel it! 160. It was cancelled in september whatever you say 161. Thanks for confirming the same. Arul 162. I have been with xfinity since september 20 163. why would i use a service i can't access online 164. Cancellation Disclosures Please review the following Service continues until Saturday, January 3rd 2026 at 12 p.m. EST . The included Gemini Air Device or other paid in full devices, no action required on your part and there is $0 due. If a Gemini Air or Gemini device(s) was financed, the amount charged on your next bill cycle date will be the remaining balance of payments. An email will be sent confirming your total Early Termination Fee that will be billed on your payment method on file on your next bill cycle date. Arul 165. what is this garbage 166. early termination fee 167. i wasn't in contract 168. Not to worry, you don't have ant early termination fees. Thank you for your valuable time! As per your request, I have successfully cancelled your service. You will receive an email confirmation to your email address shortly Arul 169. Sorry to hear you canceled your DIRECTV service. You can still watch live and on demand entertainment until Jan 03, 2026. If you change your mind before Jan 03, 2026, reactivating your service is easy! Just sign in to your account and follow the instructions. If you have any questions, click here to chat online or call us at 800.531.5000. For installment plan questions, please contact 800.531.5000 for questions on any remaining balance you may have on DIRECTV devices. 170. do you see a huge problem here? the line JUST SIGN IN TO YOUR ACCOUNT. The whole problem to start with is that directv doesn't allow me to sign in 171. You can ignore the early termination fees since your contact is already ended. Arul 172. you really need to fix your IT 173. I would've just stayed with directv if you hadn't blocked my access 174. I'm really sorry for that. I will take this as feedback and forward to the concern team Arul 175. No you won't. the last guy said the same and he couldn't even fulfil his promise to close the account 176. anyway, i'm putting a compensation figure into my complaint to the BBB. You can fight it out with them 177. Please do accept my apologies. Sure I will take this as feedback and forward to the concern team Arul 178. I'm sorry for that. 179. I know it doesn't personally affect you since you're just a cog in the wheel 180. I'm really sorry for the hassle, Is there anything else I can help you with ? Arul 181. tell me something else. I was charged 233.28 in september and october. but then charged 243.52 in november and december. Why did that price change and why wasn't i notified? 182. The case against you is getting stronger the more i dig 183. I've filed the complaint with the BBB seeking 953.60 184. i'm now leaving my trustpilot, yelp, and google reviews 185. I would like to inform you that , your price guarantee has been ended on the August month hence the price has been changed to our normal price that's the reason you have been charged high that usual. however you would have received the email for the same once your price has been revised. Arul 186. i'm asking when you notified me of the $10 increase. Obviously i was out of contract which is why i cancelled the service 187. the fact it went from 166 to 233 was why i cancelled. but why then did it go from 233 to 243 without notice 188. The annual price has been increased on the 5th of October and we have sent email to all our customers. Arul 189. prove you sent the email. i have no record of it 190. You can check your register email, also please check spam, junk folder. Arul 191. explain again how i am meant to manage my account 192. Also, all our emails are system generated. Arul 193. so you're just telling me what it should do. You don't know this for sure 194. Please log in to www.directv.com Arul 195. Log in with your credentials, read more

Along with most everyone else's reviews, DIRECTV deserves much less than one star. Just every time I have to deal with them, the service is worse than the time before. Are there any English speaking technicians working there? They are so quick to apologize for "the inconvenience" no matter what I'm calling about. Their apology means zero to me. I have had numerous phone calls to them plus four service calls since connecting my service in April to get one of the TV's working and four months later, there's still no service to that TV. To cancel their service will cost me $400 to get out of the contract. Take my advise and others who've posted reviews, avoid DIRECTV at all costs. read more

Direct TV doesn't deserve a 1 star. Ordered the service that was sold through an AT&T salesman. Received the equipment 10 days later. Poor service and connection called Direct TV to cancel service as was within 4 days of receiving the equipment. Was charged $540 early termination fee. I was told the service was started the day the salesman sold us the service even without the equipment. A complete rip and they prey upon the elderly. None of this was explained by the AT&T rep and of course he's received his commission! After explaining to customer service we had not received equipment they didn't care and wasn't waiving the fee. STAY AWAY from DIRECT TV!!!!!!!! read more

I purchased an AT&T internet bundle along with Direct TV. the service was horrible. I had to cancel the service and go with another Carrier. AT&T sent me a refund and Direct TV is charging me a cancellation fee of $360. Even though there was sales fraud implicit in the bundle transaction, they are now threatening me with 3rd party collections. Do NOT do business with either of these companies. They really are not customer driven. read more

There is only one word to describe this company: disgusting. We were messed around with not once but FIVE TIMES. We have 9 TVs in our home. It's not a cheap, one bedroom set up. This is an advanced job, that a brand such as DIRECTV should be capable of handling. No. They are only equipped to house and set up cheap entertainment systems. They did the most ghetto job at installing our cable which then resulted in none of our televisions working. So now we have called DIRECTV four times and have a tempted to get four different technicians to our home. The first time at resolving this issue the man came over and said "oh fixing this kind of problem is not my job." HOW IS HE EVEN EMPLOYED?!?! We then went to the AT&T store in person, and spent two hours on the phone to set up a new appointment, we saw a ray of light at the end of the tunnel. It was then turned into total chaotic darkness as they did not show up to the appointment! When I ask them what's going on they said oh we came over and nobody was home. Lies! They are LIARS. I set up another appointment to try to get someone out to our house and the same exact thing happened again TWICE. Yes, we had TWO other appointments set up and we called days in advance to confirm and we were ghosted. How is this acceptable for a national brand?! Clearly a job to set up a proper entertainment system is too much for this national brand to handle. I hope that DIRECTV has a slow and miserable death and that streaming will be king. The way that they treated us during this entire experience was basically suicide toward a loyal customer arrangement with them. They are making the path easier for people to switch over to streaming with their uneducated and unreliable service. None of their technicians are trained, they don't have proper equipment, and they are flat out liars and cheaters. Now, it is Thanksgiving week and we have no television to watch while we are with our family. Really quite a sabotage on an American tradition. If the concept of The Purge was real, I would use that right to slain every single one of the direct TV people who have left my mother distraught over this. Honestly that would be the only fair trade off to the hours and hours and days and days and weeks of weeks of misery brought on to us by the pathetic dying excuse of a corporation. I will be getting my money back and I will be switching to Hulu and never want to be associated with these frauds who have charged us $470+ bills and NO working service. Good riddance to these criminals. read more

Is there a zero ? Our Building decided on Direct TV . Our main TV works but the 2nd doesn't with the Mini Box . They have shredded excuses from bad previous wiring to they don't mess with twin ax . Bottom line ? Horrible Customer Service ! Sub contracted for work , it's gone from bad to worse ! They take no responsibility and leave wires jammed in wall while blaming others . The pic shows how they left it . Still no cable year later read more

DIRECTV - Television Service Providers Near Me

if I could give them a 0 rating I would. I been a subscriber to this service for many years and it just gets worse and worse all the time! their customer service is the worst! I hate having to call there that damn computer you have to speak to first just makes me so mad! And then you have to go through all that BS about who you are takes forever until you can finally tell them why you called. And it never works out for me they d do anything to really solve the issue and when you ask for a supervisor they make you jump through hoops! piss poor service! I don't recommend anyone getting this service at all!! read more

LIARS LIARS LIARS LIARS LIARS LIARS LIARS A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services. read more

If I could give this service one star I would. I do not have dish DirecTV, I have DirecTV Now but it really is no better. The streaming really sucks! I was literally just sitting here and the app force closed on it's own and went to roku home screen. And this happens A LOT might I add. It's almost as if you're streaming too long that it needs to reboot itself or something. Shows are never readily available. I can go in and try to watch something that aired the previous night but because it may be coming on later today, tomorrow or next week, I can't watch it. When I complained about it, I was told to sign into the app of the channel I was trying to watch with my direcTV information. WHY?!?!?!?!?! Why do I have to download numerous apps because your streaming service sucks? I am not sure how long this service has been available to people but it seems they should have done some more research or something. Moral of the story: DON'T GET DIRECTV NOW EITHER!!! read more

The worst customer service that I've ever had. They don't know anything about what they're doing. Because of their sloppiness, they are now losing a customer. With an hour and half spent on fixing an issue that's on their end, and it was so incredibly mishandled. Bye Directv UPDATE: I'm on COMCAST now and absolutely love it read more

This the worst cable company I have ever had. I got them for two day then went on a cruise and when I got back I couldn't watch Tv because ever Time it rained the cable wouldn't not work. Now I had to pay $20.00 each month for 24 months or the term of my contract back for changing back to u-Verse. Do not make the mistake of getting Direct Tv! It doesn't work! read more

In an industry cluttered with poor service, ATT/DirecTV has defined the bottom. The worst service experience in my life - in any product, service, or industry. Waited on hold for 36 minutes, only to get a clueless agent who would "disappear" (essential go on mute or hold for minutes without warning, leaving me screaming "Hello?! Hello?!"), then transfers me to "Monarch E-Store customer service" which was a recorded message indicating they were closed(!), then it hung up. Unbelievable. You have to work hard to suck this bad. And I was calling about losing access to NFL Sunday Ticket for two weeks (that service costs &300+ a season). Beyond words... read more

Have been a loyal subscriber to DirecTV, but recently got caught up in the ''cable this - DISH NETWORK that'' deals, so i decided to read the flyers. DISH had a deal so I decided to switch, and had everything set up to go. As a last step, I had to call DIRECTV to cancel the service, and after everything was ready to go, the sales rep informed me I could save a lot of $$$ by going to a new package. So...dilemma... I decided to stick with the new DirecTV package. While I am happy that I was offered a great new deal (paying almost half of what I was paying!), I was disappointed that after a number of faithful years (paying high prices!) they didn't offer up 'deals' once in a while. I know they are in business to make money, but let's go folks...offer up the deals. If only CELL PHONE companies did this !! (yeah RIGHT....) read more

Horrible At first,looks good. Then couple of months down the road,the bill gets almost doubled.everytime u call its more expensive then my lawyer. I wouldn't suggest u to go with direct tv. Very bad read more

My one star reviews are rare and far between but DirecTV certainly deserved it. I mean Comcast is no angel, but at least their packages are mostly actual shows. As I flip through the channel guide, most of DirecTV's programming appears to be infomercials. I'm tempted to pay the cancellation fee and go back to cable. read more

If I could put 0 rating I would! Sadly I feel being left without any choices In Florida with Comcasts arrogance and awful customer service and Direct TV absolutely unreliable TV streaming and performance! Absolutely awful! I would get out, but they've got me under the contract! read more

What should have been a simple move of service has meant 4 phone calls between 1 and 2 hours each and still no resolution. The incompetence is inexcusable. This is a merger that seems to have completely tanked both companies. read more

Zero stars is what this company deserves. It is a shame that the option is not available. PLEASE PLEASE PLEASE DO NOT USE THIS COMPANY FOR ANYTHING. I had the dish and equipment installed around June 15th, 2018 and since day one it has not worked. I have made maybe around 30 calls to their customer service department and tech support and have been waiting for as long as 7 HOURS!!!! The technician installing the equipment was smoking on the job, left without installing the equipment on the TVs and didn't explain how the boxes work. I have tried to get someone to fix the problem as it has not worked at all and they keep transferring me until the call drops. I was just able to speak with someone and transferred to a supervisor whom I spoke with for over an hour and explained all the frustration and issues and at the end he said that if I wanted the service canceled, I needed to pay the cancellation fee of $250. ARE YOU KIDDING ME!?!?!? I will make sure to write a review everywhere to help other people not getting this company and their horrible service. They should be out of business. PLEASE SAVE YOUR SANITY AND MONEY. Don't use them whatsoever, Please read more

DIRECTV has terrible service been on the phone with them for over one hour had to call them back four times and the people they have talking you can't understand and you try to transfer your service from one location to another it's a nightmare you just have to get new service each time read more

I am transferring my service to a new address which sounds like a simple request. The first number you dial gets you to Pakistan or somewhere like that and after 20 minutes of giving information and answering questions I a told that "I can't help" but he would transfer me to the "right department". Ditto, another 20 minutes and the person was clueless and couldn't complete this simple request. Finally I was transferred to a third person, within the US so I got my hopes up but she said she couldn't help either and she gave me "the right number to call" and I ended up back in Pakistan. Direct TV service has been absymal since ATT took over. I like the actual content but if you have to call them for any reason good luck. read more

DISAPPOINTED CUSTOMER After approximately two months of dissatisfied cable television service with DirectTV, I decided to return to AT&T UVerse. Only to be told now by DirectTV that I owe $440.00 for early termination because I broke a two year contract. They are now threatening to withdraw $440.00 from my bank account even without my authorization and in-spite of my several pleas. Is this fair? What justification does DirectTV have for demanding twenty dollars per month for the next twenty-two months of lousy service not received? I have been a customer of AT&T for more than thirteen years. My services include three cell phones, home phone, Internet and cable television. Up until September 8th, 2015 when I had called AT&T to discuss my bill, I was offered a cheaper cable plan. I was told by the AT&T sales person that the offer was from their now "added family" DirectTV. For the next two months I was billed by AT&T for all my services, including my cable television service. My dissatisfaction with my cable television service came with the constant disruptions from presumably, heavy winds and thunderstorms normally experienced in Florida. So, on 10/27/15 I called AT&T to complain about my TV service. I was then re-offered a similar but cheaper U-Verse service without any mention of a penalty. Well of-course, I thought, I'm still with AT&T. Imagine the salesperson never even mentioned what is the procedure for returning my DirectTV receivers. So after calling AT&T, I was transferred to DirectTV. At this point AT&T refused to acknowledge any relation with DirectTV. I'm kindly requesting a waiver of this $440.00 fee, please. read more

Why im I forced to watch the same commercials over and over when on demand. You can skip the commericals n they keep re running the same one. Worst movie watching experience direct Tv sucks read more

Tjis is the worst service I've ever had. I am 70 years old and have cable for many many years. Comcast and Fios are far superior. Customer support people are arrogant and actually will lie to you. They do not deliver what they promise. I can't wait for my contract to be over. read more

Even with a new dish (4 months ago) which in theory receives signals from a few different satellites we still lose signal when it rains . Not for long but it can be a few minutes . Dont even think of wasting your money on Pay Per View sports or movies during the rainy season if you have this but I still prefer it over Comcast so other then when it rains its ok. The customer service with them here in Doral/Miami isnt bad . read more

Signed up for service on June 9th. EIGHT dates for installation of equipment and still no one has showed up. WORST COMPANY ON FACE OF GLOBE!!!! read more

PLEASE READ BEFORE YOU CONSIDER THIS COMPANY. Do not do direct tv!!!! Use dish if nothing else!! I signed up with direct tv and exede internet bundle, I was told for the first year I would get 10$ off bc of the bundle deal. Well I was surprised when I got my bill with no discount, they said I had to wait and call after the Internet was activated, so I did. After calling exede and direct tv five times, each company had told me that I had to call the other company to get the discount and they didn't provide it. Four days later after speaking with a supervisor and about four hours of phone calls later, I finally got the damn discount. Next, I was told after the first year my cable bill could go up 10-30$. Ok fine. After I signed up and gave them my payment info, I get a bill saying the second year would go up 55 dollars!!!!!! 55 fucking dollars! Next problem. I got my cable bill after I had only had cable 2 weeks, weird? A full bill. Ok so I called and asked they post pone it even a few days. They said no problem, sent me confirmation that they changed it may 2 to may 5 and that's when the payment would be taken. Cool, gave me some time. Just kidding, they still took it out the second after all that hassle. This company sucks, the customer service sucks, they all lie. Do not use!! Now to get started on the installation review.. First off, the guy came and instead of starting to work he immediately lit up a cigarette, with my lighter off of my table! Next he went to "bury" the wire and broke my shovel in half, and tried to tell me it was already broken. Looking at it now and not even a bit of the wire is buried!!! Next two hours later my cable isn't even working, he hooked up the wrong cable and fucked the whole thing up. read more

Direct TV is the absolute WORST. Just had it installed in two of my homes. Nothing but problems, poor customer service. Can not wait until the two year agreement is up. Save yourself a headache and endless hours on the phone with them. read more

Worst company ever they allow changes and upgrades to be made on your account without notifications and without your consent and when you want answers they never seem to have any answer or solutions to your concerns and only tell you that they will escalate the issue to some department and that they would call back or have an answer within a week( guess what it has almost been a year and they still don't have an answer) read more

Absolutely worse experience ever with a cable company! It's basically a huge scam. Called to enroll into their supposed "bundle" package. Was told that I'd receive a guaranteed 2 year locked rate until I received my first bill. It was substantially higher than what I was told I'd be charged. I was also told that after the first year my rates would increase, so the rate I got initially wasn't accurate. Nevertheless, after literally being on the phone with them for over 5 hours, yes 5 hours, they said they couldn't do anything and that I'd be charged by both Directv and AT&T if I terminated my contract. So not only are they liars, they don't have their own internet/phone company, which adds to the burden of dealing with the whole run-around they put you through. They get their internet/phone from AT&T, which dealing with them was an ordeal in itself. In a nutshell, after a month of service there are wires still all over the place, loose and exposed. Essentially you're under contract with 2 companies, thus paying early termination fees to both companies should you decide to exit the contract prematurely due to all of their empty promises and lies. To make things worse I spoke with 2 supervisors (Synethia, ID 454788 and Sean, ID 243698) who were of no help whatsoever. They were rude, condescendingly and dismissive, sayting that they couldn't do anything, as I described my disappointment with them. After 5 hours of being on the phone with them and speaking with everyone imaginable, no one helped me, and no one made an effort to offer any type of courtesy as a result of my stress and disappointment, which I vehemently expressed. If it were possible to give Directv a ZERO stars rating I would. They don't deserve any stars as a result of how they do business. Therefore, save yourself the time, money, headache and frustration. Don't bother with this company, they're one big time lie and a bunch of scammers. In a nutshell my conversation with the rep I initially spoke was null and void, despite all the notes I recorded during our conversation because nothing she said was accurate. She basically told me everything I wanted to hear to lure me into committing with Directv. Hence, the scam is that they get you to agree to have their services installed with a bogus bundled price for TV, phone and internet services, to then give you a separate more exorbitant for the separate services, way higher than what they initially told before. This is with tax and fees included. This all after the installation is complete and the contract is signed. Not to mention the whole 2 year locked price song and dance which is also one big fat lie. read more

This is the worst TV provider ever. First the service goes out for the smallest rainstorm, HELLO we live in South Florida. Second, they trick you with prices when you sign up, but a couple months later your bill dramatically increases and they never have solid explanations. Third, their customer service is the worst, you will be on the phone for HOURS trying to get some help only to be transferred to someone in another country reading off a script and providing no solution. It's literally become so bad I will pay the cancellation fee just so I don't have to deal with this company again. read more

This company is complete GARBAGE. After looking up how to file a complaint I wish I would have googled it sooner considering how many negative reviews/complaints they have filed against them all over the country! Hell they even lost a $14million lawsuit for cancellation fees and the way they practice business. I have been a great customer since 2012. I had the 2 year contract for cable and consistently paid on time. After moving in 2013 I added an extra receiver for my spare room thinking it would just be another $8 receiver charge added on. NOT ONCE did the installer or anybody state that it would automatically extend my contract for TWO MORE YEARS. So now my 2 year contract is up (so I think) and I call them to cancel TO THE DAY of my original contract and I am informed I will have to pay $220 in cancellation fees due to my contract being extended to 2015!! How is that even legally possible?? All I wanted was another TV in a room and you have the audacity to extend my contract without my legal consent? Bullsh*t if you ask me! I asked the rep to connect me to a manager and he basically tells me no - that "the manager is going to tell you the exact same thing". I told him then go ahead and bill me and send me to collections because I am not paying you a dime!!! BEWARE OF THIS COMPANY AND ITS BUSINESS PRACTICES!!! read more

The salesman lied through the entire process he told me he WOULDN'T RUN my credit but HE DID he Said the account WOULDN'T BE IN my name but IT IS and now I waiting on the $100 gift card in the mail I don't know for sure whose name will be on the card. We had PROBLEMS with services hours after the technician left and we don't even have any ESPN or foxsports as HEAT FANS! We live in Miami why wouldn't he offer us that instead he simply wanted ANY SALE and gave us the lowest grade package available. #YouthFair Honesty is the best policy people!!! Direct TV should encourage ALL their salesmen and women to ALWAYS be forthcoming with potential customers. Considering my next move. read more

I Signed up for DirectTV after a Special Offer online for $49.50/month for 1 Year with HBO/Cinemax/Showtime/Starz included for a Year 1st DirectTV tech, who put the Dish up, Felt from Latter, caught himself up, but Broke a stove vent, lend on a tommy Bahama cooler he broke, broke a security Camera, & Scratch the Paint on the Building & left like a thief without cleaning, fixing, or reporting damages. I filed a claim as repair was above $580! When i Signed up over the Phone, i clearly repeated with the sale person that i was signing up on a recording line for 1 year service @ $49.50/month with HBO/Showtime/Cinemax/Starz included for a Year! I made her repeat! After a week, system was not Working, tech didn t tide up the antenna correctly, 2nd tech who fixed it, made me sign a service call with an additional $7.50/month maintenance fee After 3 months, my initial contract of $49.50 + taxes + $7.50/maintenance + Taxes =$59.89 Double to $124.50/month I called, after 57 minutes wait, got transfered to billing, i explained, got transfered to supervisor, i explained again, i requested to play the recording of the agreement, they could not find it. & just told me HBO/Showtime/Cinemax/Starz was free for 3 Months only. I clearly indicated that i Signed up & agreed to pay for $49.50/month for a year or 5 times the cost of Netflix with All the Movies Channels included for a Year, & they have the recording of the agreement, & I never agreed to to pay 12 times the Cost of Netflix for 5 Movies Channels. Supervisor, told me they will investigate & call me back when they find the recording, but since i continued to pay the price i was quoted + maintenance $59.89/month Right away, My Service for HBO/Showtime/Cinemax/Starz has been suspended! Still waiting for a call back & the recording of the initial agreement they lost! read more

Once again I try to order a movie and once again FAIL. This service is so bad it's criminal but the other choice (Comcast) is so bad it's not worth changing. read more

I've had direct tv for 4 weeks now, after having comcast for 20 yrs. Was Adelphia first in west boca. So far its great service and they hooked everytning up on time and with no problems. Much better service than comcast who was an ongoing nightmare. The bill was different every month. I hope this continues. My only complaint is ha ing to use AT and T internet with direct tv. I actually hate them the most. Four years of lies at work. Again, the bill is never the same and always higher. Wish I had more options for internet. read more

These Guys are ROCK STARS!!!!! i will never to go Comcast or god forbid AT&T! My Contract was up and they lowered my bill by $20 a month for a year and gave me the New "Genie" DVR. I can now use the On Demand features as well as record up to 5 programs at a time. The best part of Direc TV is that if you have a problem, they really go out of their way to make the situation better. read more

We were double billed for the NFL ticket and they will not issue us a refund. Horrible customer service especially since this was their error! How is it ok to double bill and not refund the customers money. BEWARE Dirctv are THIEVES!!!!!!!!!!!!! I will be escalating this issue. read more

DONT EVER GET DIRECTV. I'm a 9 year customer and I can never get somewhat decent customer service. They tell you something one month and then send you something different the following month. I will NOT be renewing my contract. read more

There was an update a few weeks ago and they took away the feature to browse shows by channel. I called to complain and was told that I can pay a cancelation fee and leave but it's the way it is now. They only list pay per view movies at 1st. You can no longer browse HBO, Showtime, Fox....etc to see what's available. I didn't sign up for this and they don't care because I have a contract. read more

The person that installed was very good. The person that set up the acct was not good. I have been trying to get the answers way there was a 650.00 charge to my CC it has been over 80 day. I have found out way. They charge for the upgraded equipment and to install it. We were never told about that we would have to put out that much money. So to all that are going to do Direct TV Beware. I call customer service and they were not nice people!!!! read more