I wanted to transfer my phone from Verizon to Tmobile. I stopped in the store and had zero wait…read more Some glitches happened and I was still not getting texts the next day. Stopped in and Giselle got it all straightened out within 1 minute of getting her hands on my phone.

A big store but the service was not as big! There were no…read morecustomers in the store. We were told they did not have what we wanted but did not give us any options. We had parked and paid for it just to walk out in less than 3 minutes.

High complaint volume -- Verizon Wireless is often listed among the top three most complained-about…read morecarriers each quarter. Customer dissatisfaction -- Reviews indicate that many customers experience long wait times and unexpected fees. Service quality issues -- Numerous complaints highlight poor service quality and billing discrepancies. BBB complaints -- Verizon has a significant number of complaints filed with the Better Business Bureau, reflecting ongoing customer issues. Trustpilot +2 AI Summary verizon the company with most complaints Verizon consistently ranks among the top wireless carriers with the highest volume of customer complaints. Data shows that it frequently appears in the top three most complained-about companies in the industry, indicating significant customer dissatisfaction overall. expertbeacon.com When it comes to Ai, this is where it shines, having the ability to gather up everything that is out there, hidden or not. Or just not as easy to access without Ai. This is the worse cellular company to can connect your devices to. I have been a 9 yr customer, I know. Worst customer service and worst frustrating phone calls just don't make it worth it.

by far the worst experience ever. They had a few employees not doing anything while there was more…read morethan 6 customers. this place needs to get shut down

Luisa helped me today and she was amazing! She pulled off a Christmas miracle! She helped me find…read morean Apple Watch at the last moment right before Christmas and held it for me until I ran to the store. She was super friendly and helpful and didn't try to upsell me any other services or products. I highly recommend this AT&T and will return.

As a lifetime client with an AT&T account, I am extremely disappointed with this Store and the…read moreunprofessional experience that I had. I visited this Store to resolve a technical issue with my phone. I was informed by the gentleman there (who clearly was not willing or interested in helping me) "to call AT&T customer service". I informed the gentleman, that I had done that, and I was informed by them, that I could take my phone and visit any AT&T Stores, and they will be able to resolve the issue. He said "NO"

Beautiful Apple store located in Miami Worldcenter next to Lucky Strike and Lululemon…read more Stopped in here to look for a USB-A to USB-C adapter. I purchased an adapter from Apple recently with online order and it was the wrong one. Apple does not make the USB-A to USB-C adapter but the Apple associate who helped me informed me that Beats is closest thing to Apple product since Apple bought Beats. Cost was $18.99 so not bad. The Mophie option was $19.99. Noted. I decided to wait on this purchase to see if I really needed it. This is more for all the new plugs changing over to USB-C but I still want to use anything I have that still caters to USB-A. Confusing right? Ha. All in all, Apple customer service is usually always top notch and the stores are minimalistic. Clean and modern. Aesthetically pleasing. Great location!

The Apple Watch I had for a little over three years breathed its last this past Saturday evening…read more Apparently I missed a step when trying to login a swimming workout and it did not go fully water resistant. It started turning off, locking, and just switching to the Apple icon. I first stopped by the T-Mobile store in Wynwood and they were out of watches with the wrist strap that I wanted. To their credit the T-Mobile employee referred me to go to this Apple Store. I explained the situation first to Sebastian, the sales manager on the floor. He tested and was able to generate at least a partial credit for my old watch. He then talked me through the configuration and selection process for a new watch through their in-store iPad. He also explained that I could've swapped out my wrist band into the new watch. (I have one of the sports ones instead of the default when it comes with the iPhone.) After completing my order & payment, he asked that Denise help me with the actual configuration & setup for my watch. She had me sit at one of the open table / workbenches and charge my phone while the ioS software updated on my phone & watch. This did take almost over an hour, which was a hiccup to my Sunday schedule. However, I now have a new & functioning AppleWatch. The store itself is pretty clean and well lit, though watched by the tough looking security guys at various points along the store. The bathroom is accessible behind a service corridor.

The fastest and best place to fix your phone!! I highly recommend this professional repair store. I…read morewas in and out within 15 min with my iPhone 8 Plus fixed perfectly. Last place I went to before took 4.5 hours!! Thank you so much! I'll be back!!!!

paid $173 plus taxes for replacing a phone screen. another shop was way cheaper. Why did I do it…read morehere? because they said it'll be done probably on Monday, possibly on Tuesday. Now it's delayed 2 days at least, possibly longer. still waiting here. If I knew it's going to be this much delay, I would have done it at the other repair shop that's half the price and the same speed. what a ripoff.

I stopped by the store randomly on a Monday around 5 pm. I had a short wait then was helped by…read morefriendly staff. My daughters phone is a Samsung Galaxy 23 plus and stopped turning on. I left my phone with them overnight and received a text the next day telling me they were unable to fix the boot looping issue it has. I picked up the phone the next day without a charge. Although my device wasn't fixed I rated the store a 5 because of their sincerity. Since I was still under a 1 year warranty they suggested I go through Samsung for a manufacturers warranty. The parking is a little tricky since you have to pay for parking. But I'd go back knowing they're just not in it for a quick buck and they had the best intentions at heart. I'll be returning for a broken screen on a laptop soon.

If you need a game console repaired avoid this location. Phone number goes straight to voicemail,…read moremailbox full. Was told I'd get a diagnostic and price estimate call within 24 hours, but I was never called. No update nearly 48 hours. Just went to the location and picked up my console. They said they were busy and I understand that, but I'm not a fan of the lack of communication and availability. I took it to a different location and they had it fixed within 24 hours.

Been coming here for over seven years and have not had any issues. Multiple devices. Multiple…read morefixes. Great service open on the weekend. Can complain. Prices are better than most. Highly recommended.

Super attentive and friendly service. Shop was busy and I still felt very welcome and comfortable…read more Repaired everything quickly with a fair price. Thank you.

left my iPhone 15 to have a screen repaired. David and Elvis we're kind enough to have me in and…read moreout within minutes and the phone ready to be picked up shortly after they made the process incredibly easy thanks again team.

I would not recommend this place at all. We turned in an Xbox that was turning on but had HDMI…read moreissues on 9/3 and were told we would have it fixed "a few business days later." When called on 9/14 (after hearing nothing since drop off) they explained they had sent it out and it would be another day. Then today 9/15 we were told that the Xbox wasn't turning on at all and it was unfixable. The rep confirmed the Xbox did turn on at drop-off but could not clearly explain the current added problem. We were given a refund with no real explanation on how it went from one issue to another. The sticker that has the serial number was peeling off (it wasn't before) and had we not called we would have had no update. Horrible communication, no real explanation and possibly an Xbox in a worse condition than the way it was turned in.

I when to the t mobile that is located on 88 st and 92 av in Miami,I have to be honest when I got…read morether I was very upset not because of them,I was having a very bad day ,I got there by the time that their was about to close ,by my surprise here come this young lady whith a beautiful smile on her face,and right away she started helping me whith everything,and answering all my questions,she mame me feel welcome,I'm very surprised this young lady is not a supervisor,she has a lot a knowledge and has an excellent attitude,very professional and make forget about my bad day for a wonderful costumer service,her name was Isabella Lopez I really hope someone above her read this and finda out what a great worker this young woman is.very grateful costumer.congratulations for the amazing costumer service. thanks T mobile.

you wifi company turned of my internet while i was do work with an important client and thanks to…read morethe internet outage they unfortunately didn't want to w with me