I had purchased a Verizon hotspot and subscription for my house. The Purchase experience was…read moreabsolutely fantastic. Customer service was outstanding and should be noted when comparing it to all the other times that I've dealt with AT&T in their stores and also Comcast. Also, the product was easy to set up install, etc..

Hours say they're open but the doors are closed. It's really not hard to update your hours. Thanks…read morefor making me go out of my way for nothing

T-Mobile 's customer service is horrible. I left their service in September. Every month since ,…read moreincluding this month I receive some sort of "Final Bill". Never ends. When you call T-Mobile all calls are forwarded to call center in the Philippines . Nice people but unfortunately can't do anything to help you, Other than read your bill and charge you. When you ask for a transfer to stateside customer service they won't do it. Last bill was for 18.00 , not that a person couldn't pay but rather a point of principle. I have wasted more that 6 hours of my time on the phone and driving to the local stores since I left them. My time is money as I see it. I would not return to T-Mobile even if the service was free. They don't care about the customer

Went here to see if can take advantage of the $30 home internet promotion. When I walked in not one…read moreperson greeted or even acknowledged me like other locations do. 3 or 4 people walked in after me and none of them were greeted or acknowledged as well. After about 10-15 minutes an employee actually started taking our names to be put on the waiting list. Once I was able to get help the person wasn't that enthusiastic to help and found out there wasn't anything he can do in the store due to me already having home internet. He told me to call 611 and Speak to a supervisor and they should be able to lower the price I'm paying.

I received 4 text messages via SMS from Simple Mobile stating: "You've used 100% of your High-speed…read moredata allotment. Upgrade to 15GB on the $30 Plan." I received the same exact message on 1/28/21, 2/27/21, 3/21/21 & 4/3/21. I spoke to the representative at simple mobile on 3/18/21 to upgrade to 15GB on the $30 Plan. I was charged $31.32 plus an additional $5.00 on 3/18/21. Yesterday, 4/30/21, I received a SMS message stating " You've used most of your high-speed data. Upgrade to 15GB on the $40 Plan." I spoke to a representative today 5/1/21 to inquire about the message I received regarding going over on my data usage, I was told that I only have 5GB on the $30 Plan. They said there is no plan with 15GB on the $30 Plan. I have attached the screenshot from simple mobile offering 15GB on the $30 Plan four different times. This is misleading their customers and they are making false claims.

2 years won't unlock number they will steal your business numberread more

I just migrated my mobile services from Verizon to Xfinity, merely due to a very attractive bundle…read morecost with my already existing internet and TV services. The migration, activation and ESIM e-card start with Xfinity was the longest two-day nightmare I have experienced with any service provider I have ever worked with (not just mobile ones). No follow up, things are let hanging and one needs to call several times and go through another nightmare that is to speak with the right attendant. Will give them one month to test their signal quality and reach, otherwise will go back to Verizon.

NO military discount. NO senior discount…read more GIMMICK - yes, discount, but for their MOBILE services (that they are pushing). NOTHING for HOME services. And then... ONLY if your home is in a location they need customers. IF NOT - then whatever HIGH and OVER PRICED services you are already receiving from them... you are STUCK WITH ! ! ! Spoke to Luis, then the Manager Alexis... They could care less !!! Being a long time customer doesn't matter to this greedy company. NOT a good community business or neighbor. NOT welcome here. AT&T has been offering same service at LOWER PRICE... and I'm going to make the CHANGE ! Suggest you do too !

This Verizon store is a breath of fresh air! We worked with Matt, who we now call the phone…read morewhisperer and a definite super hero. We had spent the past 3 days trying to resolve issues caused by a Verizon Franchise. Matt came to the rescue. He was able to have my son's old phone number moved to his new iphone, which he had purchased from the local Apple Store. He additionally resolved billing issues created two days earlier when my son had purchased a new iphone through a Verizon franchise and was given a defective device. Inappropriate charges were added to my son's bill when the phone was return to that dealer. When we left this Verizon Corporate Store, my son indicated that a weight had been lifted off his chest, and he was finally able to enjoy his new device. This store in now our go-to location!

Verizon Wireless devastated my family. On May 25, 2025, I was told by multiple Verizon agents that…read moremy account was in good standing and to disregard a disconnection warning I received. I was paid in full, on autopay, and had no missed payments. I believed them. On May 26, Verizon terminated all of my lines--without warning. That included the line of my 75-year-old father, a retired public school special education teacher, who had just ported his number over from Optimum six days prior. That number was tied to all of his doctors and medical contacts. He had just undergone knee replacement surgery. He now had no phone, no way to call 911, no way to reach me or any of our family. My parents are not tech-savvy. They don't have backup phones or spare money. My father has high blood pressure and diabetes. Verizon left him completely cut off. And when I tried to fix it? They refused to release our numbers. They refused to provide a transfer PIN. This directly violates FCC law (47 CFR § 52.35). One rep even told me I might be blocked from calling if I kept asking for help. I spent over 20 hours on the phone with Verizon. I visited stores. I messaged them on every platform. They told me they couldn't access my records, my chats, or help me. I had to open a brand-new plan with T-Mobile just so I could start calling for help again. My parents and I were forced to accept random new numbers. Our identities and medical links were severed. Verizon even sent me a $5,898.13 bill after they terminated my service. I was billed for phones and service they made unusable. This is not just customer service failure--it's elder abuse, deception, and total corporate negligence. I have documentation, screenshots, and evidence. I just want my parents to be safe and connected again. Verizon failed us in every way imaginable.

Onell and his tech are both extremely knowledgeable on tech across the board. I came in with my PS5…read morefor a deep cleaning and liquid metal replacement, the longest part was me figuring out how to use my hotspot lol. They're professional, friendly and detailed in their craft. 20/10 recommend. Great price, great attention and even better attitude than most techs around. All in all they have my business and all my tech needs are in their hands. Btw it only took about 30-45 minutes to open, clean, fix and close. Only reason why I spent an hour hear was me trying the console out for a couple matches and chatting with their team.

Francisco Saavedra my day. My phone had dropped and I was in a panic mode till I found Repair 2…read moreFix. I came late and they were able to helped me fix my screen within 15 minutes . Now my iPhone pro max is brand new. And works better than before . Definitely recommend if you ever need your phone tablet or computer fixed asap and effortlessly.

I would like to take a moment to recognize the excellent service I consistently receive from Nazir…read moreMalik at BrandsMart (Kendall Drive). From day one, Nazir has demonstrated a level of professionalism, dedication, and customer care that is hard to find nowadays. He is always willing to help with a great attitude, treating every customer with respect and kindness. What truly sets him apart is his willingness to go above and beyond expectations. On several occasions, he has made himself available even outside of his working hours, responding to calls or messages and ensuring that any situation is handled in the best possible way. Regardless of whether the inquiry falls within his department, he always finds a way to assist. He is, without a doubt, a true salesperson in every sense of the word--the kind that is rarely seen today. Nazir Malik is a great asset to BrandsMart. I highly recommend him 100%. Quiero tomar un momento para reconocer el excelente servicio que siempre recibo de Nazir Malik en BrandsMart (Kendall Drive). Desde el primer día, Nazir ha demostrado un nivel de profesionalismo, dedicación y atención al cliente que es difícil de encontrar hoy en día. Siempre está dispuesto a ayudar con la mejor actitud, tratando a cada cliente con respeto y amabilidad. Lo que realmente lo distingue es que va más allá de lo esperado: en varias ocasiones ha estado disponible incluso fuera de su horario laboral, respondiendo llamadas o mensajes y asegurándose de que cualquier situación se resuelva de la mejor manera. No importa si la consulta no es directamente de su departamento, él siempre busca la forma de ayudar. Es, sin duda, un verdadero vendedor en todo el sentido de la palabra, de los que ya casi no se ven. Nazir Malik es un gran activo para BrandsMart. Lo recomiendo 100%.

Went to BrandsMart for a stacked washer/dryer. We were assisted by Maria Calvo. She was very…read moreprofessional and addressed our concerns & questions. She was knowledgeable and made the process smooth and quick.

I have a Sprint phone but nobody could unlock it for me in Miami. Heading down to Key West I was…read morelucky to find this small shop where they unlocked my Sprint iphone in a matter of minutes. Not that I only had a great vacation but I am still using the phone without any issues on att prepaid. Thanks guys!

From the owner: Your Mobile Wireless Provider Servicing All Your Wireless Needs: Sales, Unlocks & Repairs…read more Currently we are offering NO CONTRACT unlimited prepaid plans starting at ONLY $20!

When my mom and I walked in we were greeted by Megan. Megan is amazing she helped me with…read more transferring my iPhone to the iPhone 17, she was patient, funny, knowledgeable. She answered all my questions. I would recommend anyone to go see her if they have any iPhone related questions or issues, amazing and well rounded employee and person. Also, during the time Megan was doing a class Steph helped me any additional questions and concerns I had, he was great. 10/10 service. Ambiance was your typical Apple Store it's an aluminum store with the state to the art of Apple products.

This will be a very brief review because it was a very brief visit. I walked in with a problem on…read moremy Apple phone to a store thatI have never been to, just happened to be at the Falls. I was having an issue with my battery charge and wanted to ask a question at the genius desk. However, the line was so long and it would've taken forever so I was about to leave when one of the Sales ASSOCIATES asked me if she could help me. I told her why I had come in and she asked if she could borrow my phone and with a couple of quick things that she showed me remedy the problem in under a minute. What an unexpected surprise of great customer service. This will be my new go to Apple Store.