Exceptional customer service from Jacobo and Megan! Jacobo was incredibly helpful throughout my phone purchase. He patiently walked me through the entire process and even stayed by my side while I contacted T-Mobile, making sure I understood each step and was able to get everything taken care of smoothly. Megan was equally wonderful! She helped me set up my new phone and carefully applied my screen protector. Both Jacobo and Megan were knowledgeable, patient, and genuinely committed to making sure I had a great experience. Thank you, Jacobo and Megan, for going above and beyond! Your excellent customer service truly made a difference. read more

When my mom and I walked in we were greeted by Megan. Megan is amazing she helped me with transferring my iPhone to the iPhone 17, she was patient, funny, knowledgeable. She answered all my questions. I would recommend anyone to go see her if they have any iPhone related questions or issues, amazing and well rounded employee and person. Also, during the time Megan was doing a class Steph helped me any additional questions and concerns I had, he was great. 10/10 service. Ambiance was your typical Apple Store it's an aluminum store with the state to the art of Apple products. read more

This will be a very brief review because it was a very brief visit. I walked in with a problem on my Apple phone to a store thatI have never been to, just happened to be at the Falls. I was having an issue with my battery charge and wanted to ask a question at the genius desk. However, the line was so long and it would've taken forever so I was about to leave when one of the Sales ASSOCIATES asked me if she could help me. I told her why I had come in and she asked if she could borrow my phone and with a couple of quick things that she showed me remedy the problem in under a minute. What an unexpected surprise of great customer service. This will be my new go to Apple Store. read more

Recently bought a new up grade phone for our son. They were very knowledgeable. He knows everything about cells and enjoyed a lively conversation with the young lady. He had. a massive amount of stuff on his phone which made the time longer. (He grabbed us a great coffee down the way while we waited!) I was surprised how much he was credited for his trade-in. He loves the new cell. We always use The Falls for our cell phone needs. read more

The customer service that Jairo & Natalie S. provided was OUTSTANDING! They are the true definition of customer service! I did not feel like I was in a "store" handling an issue, instead it was as if I was catching up with friends that I hadn't seen in a while. All along my issue was resolved and I now know exactly which MacBook Pro will exceed my needs. My wife and I are still talking about it and are very much looking forward to returning to make our home all things Mac;-) They are the kind of team members that I was convinced no longer existed, especially in this city where rudeness rules over couth, etiquette and ethics. CONGRATULATIONS to Apple for acquiring and retaining such amazing talent! read more

I stopped by the Apple Store at The Falls Shopping Center to get assistance with resetting my password to unlock my MacBook Air. If you go, request for a Tech Service Lead by the name of Alvaro. He's phenomenal, knowledgeable, friendly and efficient with resolving my problem fairly quickly. I give Apple at The Falls 5 out of 5 stars for outstanding customer service and I would highly recommend getting your Apple devices serviced at the Falls location. Thank you Alvaro you're amazzzzing! read more

When I come back to this location, in the city, I will definitely be be coming back and bringing friends and family. This place is fantastic. unfortunately, they didn't have what I needed. But I always come back. read more

I love this Apple Store. It's a good size, it's super nice and it's never super super busy like other Apple Stores. You can get help pretty quick, even at the Genius Bar. I went last weekend to take advantage of the tax free back up school offer because I needed a new computer and as soon as I walked in they had Stephanie help me. Stephanie was awesome. She answered all my questions and helped me pick out the right computer. She did such a good job we even convinced my friend to buy a new computer too. They did mention they don't work on commission so it's even more impressive that they offer such good customer service. read more

This will be my last apple purchase because of this store. I bought iPhone 16 paid In full no financing when I got home I notice there was no charger; my last iPhone came with one. I called the store they said absolutely I was supposed to get one and I'd have to drive back (25 min) to get one. When I came back next day manager said whoever told me that was wrong and apple doesn't do it anymore. Only reason I'm giving two stars is because the manager was decent enough to give me a ten percent discount (which I had to ask for he did not offer it to me) Here's the thing as a store why wouldn't you use this opportunity when someone's buying a new phone to make an upsell ? (Hey bud I noticed you have a 12 when you upgrade you're going to need a new charger you want to buy one now?) That simple ? Would have relieved this entire hassle and this negative review from now on my next phone will be Samsung read more

Josue helped me learn about Apple Vision Pro, took me on an in depth tour and showed me everything carefully. Josue took the time to make my experience stellar. Melanie and others greeted me and made me feel welcome at the Apple Store The Falls. I had a great day. read more

Apple The Falls - iPod Mini, just for the nostalgia of Apple, I think it matches. - Computers Near Me - Miami, Florida

What a great experience! I had not been here since before the pandemic. I had ordered a new Apple Watch 8 online 2 weeks ago and it still had not shipped. It showed I could buy one today at the Apple Stores at the Falls. Canceled the online order and placed a new "for pick up today" order on the website. Drove the hour plus to Miami and arrived early at the Apple store. It was not really busy. Not sure why since this was new product launch weekend. I was greeted by employees who checked for my name on the list, directed me to another table and within a minute, my new Apple Watch was brought out from the back. The gal helping me was super pleasant and efficient and I was on my way out of the store within a couple minutes. This whole process is streamlined and this store has it down perfect. read more

Josue walked me through the Apple Vision Pro, giving me a detailed tour and explaining everything exceptionally well. He made the entire process feel simple and approachable, turning what could have been overwhelming into an enjoyable experience. He ensured that I felt confident and well-informed by the end. He's friendly and patient. read more

The geniuses failed to deliver. I took my Iphone14 for service and was told they will have to erase my data but that it would be recovered using my iPad. Phone was ready 2 hours late, the man charged me and then proceeded to tell me they erased all my data and then couldn't recover anything because it was a Verizon account ???. They left me with no way to restore my ability to recover the data. The man charged me for my service and call the next person in line. I am still w/o my phone and now Verizon will step up and try to help. Do not go here, or better yet, get a Samsung device, you will save a lot of headaches. read more

A good sized location in the middle of the mall. Staff were good here, not on your back as soon as you walk in. Lots of devices on display to play with. read more

Apple The Falls - Computers Near Me - Miami, Florida

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Before going to the falls location i went to DADELAND which was a terrible mistake and lost of time and energy (i literally waited 1hr for none to help me "having an appointment") i asked to set up an appointment at the falls location and they actually made wrong the set up. Manager Sergio was super nice and helpful he understood my needs and helped me right away! I actually waited for like 10-15min and they help me as soon as possible, xavier was very nice too. They fixed my phone within hours which was my major concern because im 26 weeks pregnant and i need to rely on a phone. Thank you so much the falls location and all theirs genies! You guys are unique amazing people Great environment read more

Terrible customer service. The person helping with my return was extremely rude. I'm surprised he's in the customer service business.

Having locked myself of my old phone I made an appointment with apple genius bar. At first I was a little upset that my appt was at 4:20 and yet it was 4:35 and I was still waiting. But I was happy with the service I received. Even though I was not able to fix one of my issues they helped me with the second problem I had. The service level is great. read more

Apple The Falls - Schedule an appt - Computers Near Me - Miami, Florida

I never have a problem with the service or products from this Apple Store. The staff is friendly service is quick, they are always well stocked. And when you do have a problem a senior staff member becomes available to help you. The staff is trained well enough to recognize issues & handle them right away for you. It is the only store I shop. My only complaint with all of the Apple stores is with their in house classes. The ambient noise is so loud & an annoying that it makes it close to impossible to hear the instructions. There are so many classes I want to take but I can't get enough out of them because I can't hear the instructions clearly. Thus a lot of my Apple applications are under utilized. read more

The Apple Store (physical) and the Apple website are just reflections of one another. Silver, chrome solid surfaces. Un-clutter of merchandise on the shelves. And of course, the Genius Bar. I sign up for an appointment at the Genius Bar every time I have an issue with my Apple products. read more

Went to the falls to take my I phone 12 pro for defective power bottom and got no help by the manager. Been having Apple phones for years never had a problem with customer service ever. They have always swap my phone. Today that wasn't the case. I spent over $1200 on this phone and got no help. So now I'm thinking I'm going to Samsung. I'm very disappointed with Apple. read more

You gotta love the Apple Store, they have everything and anything, and the customer service they have is amazing, I really love it. I got my appointment and the waiting time wasn't even 10 minutes. Then my genius representative helped me with my phone which it was having tons of issues and wasn't even a year old. He ran the scan and all that and found out that I needed another phone, so he quickly went to get me a replacement and I was all set. I got kinda scared because he handed me a bill of more than $300, but he told me it was zero for replacement, so that made me happy. The only issue that I have with the Apple stores is that every time I've been to one they smell like a gym, all sweaty , they really need to invest on more deodorant or cleaning products, or something. read more

Apple The Falls - Genius Bar - Computers Near Me - Miami, Florida

Phenomenal and amazing service I got today at this apple store located in the falls mall. I trade in my old phone and used that money towards a new one. All that thanks to the assistance of the nice gentleman who helped me all the way. Impeccable place with free WiFi for all read more

I don't do a lot of reviews, but the excellent service and proifessioalism of teh team there is just amazing. I had a broken screen, Jim was my tech at the genius bar. He was professional knowledgable and nice. I ointeracted with tfour other employeees there and every one was better then the next. The managewr there is doing a great job from what I see. He has brought together a great team and he should be proud of him/her self. I cant say enough good things. Wow. I will always come here in the future. read more

Best place ever. These employees are well-trained and one of the best people I ever was helped with. 10000/10

I come here in efforts to try to avoid crowds and sometimes it proves to be worth the extra commuting time for the quick and easy way to service your phone or seek immediate resolutions to pertinent Apple issues. Sometimes it's our phone and other times it can be our laptop but there's only so much you can do over the phone and uncomplicated visits to the store to resolve these matters often goes best at this location. I enjoy the setup of the store because it's outdoor entrance is always a great greeting to entering a pleasant experience. The employees are heroes and can fix virtually any issue you're encountering which calms me in the moments when my phone is driving me bonkers. If a new phone just came out, prepare yourself for an annoying time but that's at every location so it's not a surprise. read more

Dear Apple Store of the Falls, I always stop in here, just to see the madness, because there is never a dull moment! From pre-teeny-boppers, to college-hipsters, to the Baby Boomers, there is such a mix of people that it is incredible that one brand can unite so many different generations. The personnel at your store are very friendly and helpful for the most part, but I find that I am always having to hunt them down just to get help in the first place. I know that this is a very busy location, so I am sure it's hard to stay on top of all the people coming in and out of your store, but there should be an effort to greet those that come in. There is also a large # of teenagers that just hang out in this store, and I'm sure that's not uncommon for you, but it does deter from the serious shopper. Most recently I was here to purchase an iPad for my company's holiday party, and my fiance picked up some accessories for his as well. The lady that assisted us, whose name escapes me, was AWESOME. She was super friendly, knew her products and litterally had us in and out of the store (paid with receipt), with an iPad2, an HDMI cable, and an Apple TV, within 10 minutes total. My quickest and most efficient visit to this location yet. Thank you for the knowledgeable and friendly staff and the great service that is expected with the Apple brand. Take care, SabrinaAnna* read more

Apple The Falls - Computers Near Me - Miami, Florida

I walked in to The Falls shopping center Apple Store just to scope it out, as I've never been in an apple store. I walked out 30 minutes later with an upgrade of my iPhone 3 GS to a new iPhone 4s. The store is a very chic minimalist design, with standing height tables on a grey stone floor everywhere covered with demo Apple devices, and counters along the wall, too. Lots and lots of friendly and helpful staff wearing red shirts. I had thought that there would be problems about getting a new ATT 2 year plan, etc., but no problemo. The last time I bought a phone from other than my service provider, it was a real nuisance. Everything was smooth as silk at the Apple Store. I'm going to go back to buy an iPad. read more

Apple The Falls - Computers Near Me - Miami, Florida

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I was very disappointed with my visit to Apple store in the Falls. I waited 2 hours for them to check my airpods I purchased the airpods less then two months ago at AT&T. They checked the airpods and they are saying that they were cracked. How can they crack? How I purchased them at AT&T store they want me to pay full price to replace them. read more

Much better than Dadeland. Not as crowded. Easier to get genius and one-on-one instruction appointments. Plus, Falls parking beats Dadeland parking. read more

The staff and technicians are very helpfulness and friendly. I came early in the morning so they take your information and give you the appointment. You don't need to stay in the store waiting because They send you a text message when you need to come back. The technician was very nice and explain me all the options what I have to do my repair. Next They repair my phone in about 2 hours and half not bad for a store that always is crowded and busy. Great service. read more

Apple The Falls - Kids apple - Computers Near Me - Miami, Florida

Apple store Genius Bar.... they might try to help as much as possible but when you take cracked phones..... they might not be able to return th same one to you. Yes, Apple is known for their quality product, but in several instances taken a cracked phone.... phone info is lost. They stress you use the cloud to store all info. Apple does come up with a solution in giving you another phone... refurbished or new of the same model.... oh well... you have been warned. Good price for changing screens. read more

I actually prefer this Apple Store over Lincoln Rd's Apple Store. Why? Cause it's bigger, has more stuff on display, and doesn't seem as hectic as Lincoln Rd's location. I've been here a few times to get my macbook serviced at the Genius Bar, be FOREWARNED: Book an appt. through Apple.com to get a service time or otherwise it'll take you hours to be seen on notice. The "geniuses" handling computer issues have been nice, courteous, and informative about my troubleshooting questions. One time, I brought my mac to get serviced and I was a DAY EXPIRED from my original warranty. The genius guy was nice enough to override that and get my laptop fixed for free (versus paying over $200 to get it fixed). Brilliant! The apple sales clerks have been, on the whole, informative, friendly and non-aggressive (apparently, they don't make sales commissions). In fact, one sales girl was so nice about telling me how I could save 10% on a new iPod if I traded my old one in for Apple's recycling program. When I went in to buy my new one, I ended up tracking her down to thank her, I saved over $20! Whoo! I like that. An overall positive experience at this place. Thumbs up Apple! read more

Apple The Falls - courtesy: apple - Computers Near Me - Miami, Florida

I went to that store a few days ago since I bought a MacBook Pro ( online ). You must order the products online and then pick them up at the store. It didn't take me more than 5 minutes to pick up the product. They treated me politely even when the line was long. read more

Customer service at this store is non existing. The so called manager is rude and nasty. Trying to exchange a damaged case and had to speak with four people and still received the same nasty and unprofessional treatment. The manager actually said "I am not telling you what you want to hear" well guess what? You are not getting the review you want hear.. horrible experience I would give 0 if possible. The manager, Toni Marie has no customer services skills and needs to attend customer service training along with her employees read more

I set a appointment I had to leave my phone to be fix and I dropped it off and came back a couple of hours later and picked it up!! The service was definitely quick in and out for both encounters!! read more

The Apple Store at The falls is a great location. The store is positioned properly close to shops and the parking lot. The staff at the store is knowledgable and respectful. The store has great AC and cleanliness is visible! Great experience with the associates and experience. read more

Five Stars for not being overcrowded and from my past experiences have never had an issue with being seen to. I had a problem with ITunes and went to the store for a solution. A guy (I will withhold his name) assisted me and upon me telling him my issue with ITunes and him tying to find a solution then said to me and I quote this verbatim "And you're sure you want to have ITunes." I was flabbergasted and looked at him as if he had just kicked my puppy. I told him YES, OF COURSE!!!!!! I was then weary about him assisting me as I did not want someone whose solution to the issue was to give me an option of deleting ITunes - I was thinking is this guy for real. Within 12 - 15 minutes - there were Three people who knew the issue and did not know what to do. They talked amongst themselves and tried different ways of fixing the problem. The problem still could not be figured out and so I was taken to another person and the guy who originally helped me then explained my Itunes issue to him and I was asked for my telephone number and then told Apple Customer Service would contact me and they did within seconds of him telling me this. The Customer Service lady Deborah was thorough and really really nice and she kept going though different scenarios. I was on the phone for 42 minutes when I thought of something and since I was now on hold while Deborah spoke with a colleague I had the opportunity to work it out and thankfully it did work out and ITunes was now accessible with my music. Now, I am no computer genius and I have basic knowledge when it comes to Iphones. If I could figure it out then surely someone with a lot more experience could of seen it staring them in the face? I waited for Deborah and told her I figured it out and gave her a lot of thanks as she had been so marvelous. I went up to the original guy who helped me and I told him what I had come up with and that I now had my ITunes up and running. I left the store still thinking about the ridiculous option to delete ITunes. read more

Terrible place. Untrained and unprofessional staff. Too many employees doing nothing. Deceitful tactics.

I appreciate everyone in this store! I have raised my kids through school with this group of people. They are full of knowledge and there may be a full store but you can walk in and always get help. Just got my youngest to college last week and I couldn't have done it without apple products and the great customer service at this store. Please open soon, so much is happening to our Falls Mall and I can't imagine this place without our Apple store. Be well and thank you all! read more

After experiencing some issues with my 6S, I ended up at this location for assistance. The Dadeland store is closer to my house, but getting an appointment at the "Genius" bar there is simply impossible. For ease of making an appointment, this location earns a star. After discussing the issue with someone, the proposed resolution was wiping the phone. I was less than pleased with this, but had no choice. Unfortunately, this did not resolve the problem and I needed to return. The person I had dealt with told me if the problem persisted I could return to see him without an appointment. Not quite... when I tried returning a week later to readdress the issue, I was turned away and told to make an appointment or wait an hour & a half. Star deducted for lack of resolution on my first attempt and being misinformed about returning. Another week later I returned AGAIN, with another appointment. Finally they agreed to replace the phone. I was displeased with the hoops that needed to be jumped through to get the phone replaced, but I understand that is an Apple policy and not the fault of the store. That being said, overall everyone at the store seemed knowledgeable and polite, with the exception that I was told I could return without another appointment. Parking is convenient and the location is nice. If you do decide to stop in without an appointment and have time to wait, there is lots of nice shopping and dining options at this mall, and this location is a great alternative to the Dadeland madhouse. read more