03/2026 Rating: 5.0…read more That feeling when you realized that your phone is done-zo! I. Nearly. Died. Long storty short, my phone fell and briefly got wet. It was a Sunday afternoon and ts been raining buckets nonstop. Ran to AT&T, the young worker there, zero desire to provide customer service. Informed me that they do not schedule a tech to come to your home or work or in the middle of Walmart to fix your phone anymore. That I now I have to make an appointment and go to an Asurion facility and get it fix there myself and that I will pay an addition fee despite paying monthly for insurance. Ridiculous! Despite telling her that I have insurance, she did not really listen. She should've just advised me to go straigh to Asurion instead of keeping me there, trying to sell me an upgrade. I was ready to call T-mobile. STORE: Inside building is just an empty room with a costumer service counter and a wall of accessories for sale. They do all the repairs in the back. No decor whatsoever, just couple of chairs. The store is clean and they were sweeping the floor and was getting ready to mop near closing time. CUSTOMER SERVICE: In my desperation, I took a chance and drove to this location in the rain with 45 mins till they close. The store looked closed from the outside and I nearly died again. But, as soon as we entered, Joey came out and asked what's wrong and right away he diagnosed that I just need a new screen. He assured me that it would only take about 15 minutes, as long as I have my icloud information. Racking my brain, he returned not even 10 minutes later with my cellphone screen alive, bright and working!!! I was able to enter my icloud info and Joey promised 10 minutes. And he delivered! I am amazed. This has to be pure luck. He saw how stressed out I was and he made it his mission to fix it. I told him my experience at AT&T and asked how if they no longer do house calls and he said that is false. AT&T should have given me that option, something like choose mobile repair or something like that and I would've been able to schedule for someone to come to my work the very next day. Basically he told me that I could've done all of this at home via the website. So now I feel stupid, but really people, just do your job. 5 Stars for Joey's excellent customer service. He listened, he found a solution, he showed empathy and he was efficient. It was a horrible day, but in less than 30 minutes, he managed to save the rest of my Sunday. Thank you!

Very bad experience here. Poor communication and service. Go somewhere else. If you use Asurion,…read moreuse the option to ship your repair rather than bringing it to this store.

Mr. Martin was a true professional quoted a specific price by his price did not try to upsell. Did…read morenot try to scam anyone like a lot of these small shops do was done within a reasonable amount of time. Definitely recommend him haven't had no issues with the phones or the iPad we did we did an iPhone and we did iPad. Both came out in great shape. Excellent definitely recommend this establishing establishment and Mr. Martin as a person and professional very very impressed. Thank you, Mr.Martin

Martin at The Fix Station is absolutely amazing with the service he provides his customers! We…read morebrought in a phone with a bad LCD, got it back with a new one the very next day! 3 weeks later that LCD went bad, he replaced it and had the phone back within two days! He is fast, fair and excellent at what he does. I'm so glad he is down here in the Homestead/Florida City, otherwise it's a drive to Cutler Bay/Kendall...

This place has a friendly staff, very knowledgeable and helpful.. My second trip to this store the…read morestaff already had remember the car that I have.

I live around this neighborhood and this is my favorite place to go for my returns and shipping…read more The staff is fast, friendly and corteus everytime I visit this location. One occasion they helped me with a big box that was for me very difficult to handle. G. and Armando were very helpful Carlos the manager is incredibly attentive. Thank you for all you do.

The Asian from desk person works in such a bad mood on Saturday…read more This review goes to the owner: You are so polite and serve your clients so well but don't leave your business in the hands of people who are so rude and nasty like the Asian guy I won't come back

Amazing service!! Got the job done super quick and the workers were kind and friendly. Definitely…read morerecommend!!

Placed a mobile upgrade for pick up on two different days and both transactions went very smooth…read more The first pick up, we showed up 10 min before close because we thought the store closed at 9pm. Ines helped us out quickly. The following day I had another pick up, while I didn't get the name of the sales rep she was very helpful and even put on the screen protector for me. 10/10 recommend this store!

Javier was the best T mobile representative. We enjoyed our experience amazing costumer service!!…read moreProps to Javier for being so patient and helpful!!!

The quality of my repair was excellent.The service was incredible.It was a great value and fast…read moreservice.

Great place, Carlos is very knowledgeable and helpful. Store looks really nice and great promotion…read morewhere I got a free phone