02/06/2022 We have just celebrated our one year anniversary…read morewith OpticalTel and have found their TV and internet service to be very good. Some issues came up with the TV service in buffering and the voice synch being off, but they have been resolved with a major software update that has been rock solid. We've had three times the system died and it took hours to come back, but it only takes an overeager backhoe operator moments to sever the main fiber optic cable. The best thing about this system is the amazing internet service. We are getting over 200 Mbps both up an down the majority of the time which makes loading websites fast and simple. Video conferencing like Zoom is a delight to work with, far better than what we had on Spectrum. As a heavy internet user, I am delighted at how strong this OpticalTel service is, no complaints. The two wireless mesh transmitters work well and they have eliminated all dead spots from the road out front to the back yard. There's a strong signal everywhere which is how it should be. Finally, I have to give customer support a vote of confidence for keeping things working. OpticalTel uses the Amino TV box for 100% wireless TV service. I have had two that failed, but if I call them today it highly likely that the technician will be here the next day to replace the box. It's not a critical issue as swapping the dead living room box for the one in the bedroom takes just a couple of minutes and we're good to go till the technician replaces the dead box. If you are interested in superb internet service and very good TV service, you can't beat OpticalTel's bulk rate of $55 a month. It comes with two wireless transmitters, the fiber optic box outside, and two TV boxes with a boatload of channels and 250 hours of DVR HD recordings.

Everything Most frustrating trying to find a tv show. Way…read moretoo many ads and commercials for religion.cant do simple task to change a channel.

Ed and his team were fantastic. He was very polite and professional and explained all options. He…read morewas very knowledgeable about our tv. He provided fast service and quality work. I would recommend him to anybody. Thanks again, you and your team were great and personable!

Thank you Ed and team for some tv work needed that included fishing some new cables to exiting in…read moreplace tvs. They came within 2 days and these guys are fast and professional! Thanks guys

I had very little expectations coming to the store because of the very bad reviews, but I was…read moregreeted by two individuals at the front. The weight was relatively short and I was treated very well by diego who was able to assist me on a few returns and improving my account expenses. To suit my needs. Notwithstanding I did see some employees leisurely sitting back looking at their phone scrolling while they're colleague was working with them on an issue with a customer. This is not a sign of respect.

Why am I not surprised that this place has horrible reviews…read more I get it. You only really come here when something is wrong with your internet or phone. The showroom is pleasant enough. Lots of millennial grey and white washed floor. A hospital waiting room with lots of phones But the fuhking asshole they have greeting people couldn't be any more jerkier. If you hate your job so much, get a new one. If you hate your childbearing hips, blame your parents. If you hate the fact that you need to hide your femininity by growing a wispy beard, look within and be true to yourself. What you shouldn't do is be an asshole to every single person that walks through the door. You have one just one job from what I can tell. Make what already starts as an unpleasant experience a little better by making it seem that you are friendly person that will do what they need to help. That's costumer service

Michelle was amazing! Greeted me as soon as I walked in and was super helpful. Highly recommend.read more

I had the pleasure of having been helped out by a women named Haya. She was very fast and great…read morecommunication. My problem was resolved with little effort. That young woman deserves a raise

Ultimate Streams provides the most amount of TV for the lowest price! It can't be beat. If you like…read moreTV and want to break free from the tyranny of contracts, Ultimate Streams is your solution. In addition to literally every channel that exists on the planet, you get first run movies, pay per view and DVR functionality all for a fraction of the price you'd pay to the cable company or movie theater. Customer service and tech support is top notch as well!

This firm is first rate! Mark planned and remotely installed and corrected my whole home tv box…read moretheatre with absolutely no fuss. He is talented, gifted and dedicated!I recommend him without qualification! Get 'er done! Boom shakalacka!! Trevor C.

Angelo and the rest of the processes to have functioning wi-if or internet is the absolute worst…read more No help and all that could be said is I am sorry there is nothing I can do. How is it that you run a business and a technician is required to go to the home to reset the internet. What happened to good customer service skills and also the fact that we are able to remote in to televisions, boxes and more yet I am without internet and a paying client?' IT JUST MAKES NO SENSE! If you want your money stolen from you use DirectPlusNow. Worst service ever. I will be taking my businesses elsewhere as this is absolutely unacceptable!

I can't express enough the bad quality services of this company. Every week we are out of internet…read moreservices. My building switched to this company and they don't offer phone services therefore my fax number is not working, and they literally don't care. They charge you $5 as soon as you pass one day bill pay date. DO NOT RECOMMEND THIS COMPANY.

ATT Fiber + Directv worst service ever! 4 weeks ago a sales rep from ATT showed up on my door…read moreoffering me to switch from Xfinity. I did and it was the worst decision ever. Poor service, and absolutely no support from ATT. Canceled the service after 4 days and now I have to eat a $500 early cancellation fee. Beware of ATT sales reps offering you great deals and if you're happy with Xfinity just stick with them.

From the owner: AT&T Internet and Cable Provider read more

I called this company based on the positive reviews in Yelp. They came to my house in Coral…read moreGables, and once they evaluated the area with the abundant amount of trees, they were very honest to say that I was not going to be 100% satisfied with the TV reception because of the trees. They preferred not to do the job just to charge me, but to be honest and advised me not to do it. Not many companies are so honest and leave the job site without charging a penny. Very professional!

Carlos is an expert. Passionate about his work, trustworthy…read moreand will not cut corners. Easy communication from the first phone call. Would recommend him without reservations.

Brief but complete zoom session. Super comprehensible with insightful use of remote to access…read morenumerous features.

Internet service very good. Recent order to add landline service to digital was done very smoothly…read moreby Evan Rose.

I don't usually leave reviews, but this experience with Xfinity/Comcast has been beyond…read moreunacceptable. Out of nowhere, some random technician showed up at our property without any notice or appointment to do "some work." Not only did they leave a complete mess behind, but they also left a bunch of cables lying around -- a serious tripping and electrical hazard. To make it even worse, they left our patio gate wide open, and my dog escaped because of their negligence. Totally irresponsible and unprofessional. After this chaos, our internet -- which had been working perfectly fine -- suddenly stopped working. So not only did we not ask for any service, but their unannounced "work" actually created a new problem we didn't have to begin with. Naturally, we called the company expecting them to fix their own mistake. What a nightmare that turned out to be. Hours on the phone -- getting transferred from one department to another, over and over -- with nothing but meaningless apologies and zero actual help. After nearly five hours of being bounced around, they finally scheduled another technician to come and finish the half-done job... only for us to get a call later saying it needed to be rescheduled because the technician was late. Seriously? They cause the problem, leave a hazard, lose our connection, waste an entire day of our time, and then delay the "fix" again? What a disgrace of a company. If this is what they call customer service, it's beyond broken. Absolutely unacceptable, unprofessional, and completely disrespectful to their customers. If I could give them zero stars, I would. Comcast/Xfinity -- you should be ashamed of how you treat paying customers.

After being jerked around passing ,me around to cancel service. Now waiting 30 minutes close…read moreaccount. Never ever deal with these thieves.