I've been using xfinity wifi in my apartment for almost 4 years. I have had the typical issues with internet providers - bill amounts changing randomly and needing to call to get the best deal - but overall, I find it to be reliable and affordable internet provider. Sometime in April, they sent me a new router. A few billing cycles in and I was charged more because I had not returned my used equipment. I found that odd because I wasn't given a box to return it, so I just kept avoiding the return. Finally, I got my act together and made an appointment at the closest XFinity to me. This is in a nicely manicured shopping plaza with an AT&T, Firehouse Subs, Chic-fil-A and other spots like that. To be honest I was dreading going in person because I thought it would be chaotic. My appointment was made for 3:15, and I was promptly seen upon arrival. My equipment was returned and then I was able to negotiate with the employee Diego or David (cannot remember his name) - was really helpful. The store is clean, and spacious. I would definitely recomend making an appointment because it did look like a bit of a madhouse for those who were waiting. read more

I had very little expectations coming to the store because of the very bad reviews, but I was greeted by two individuals at the front. The weight was relatively short and I was treated very well by diego who was able to assist me on a few returns and improving my account expenses. To suit my needs. Notwithstanding I did see some employees leisurely sitting back looking at their phone scrolling while they're colleague was working with them on an issue with a customer. This is not a sign of respect. read more

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I understand everyone needs help but have different category of difficulty. I am just exchanging modem for modem. I should not have to wait for all the shoppers in front for other things. Express lane and other situation. read more

Why am I not surprised that this place has horrible reviews. I get it. You only really come here when something is wrong with your internet or phone. The showroom is pleasant enough. Lots of millennial grey and white washed floor. A hospital waiting room with lots of phones But the fuhking asshole they have greeting people couldn't be any more jerkier. If you hate your job so much, get a new one. If you hate your childbearing hips, blame your parents. If you hate the fact that you need to hide your femininity by growing a wispy beard, look within and be true to yourself. What you shouldn't do is be an asshole to every single person that walks through the door. You have one just one job from what I can tell. Make what already starts as an unpleasant experience a little better by making it seem that you are friendly person that will do what they need to help. That's costumer service read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Miami, Florida

Absolutely incompetent. I liked the pricing so decided to give them a shot and move from AT&T. I walked into the door and asked the kid about his services. Immediately, they wanted ID and started asking 1001 questions... what service are you on, etc. I let him know that I just wanted some basic information first and he very rudely said if I wasn't willing to give information, he couldn't help me. I walked out after calling him an idiot. I decided to try online so I didn't have to deal with another moron. After 138 emails and close to 10 hours of phone calls/chat sessions, I gave up. They indicated that equipment would be there Saturday morning after completing the internet order. Nothing. I called the next day, was told it would be 5-7 business days. They gave me the option of doing and talking to Mr. Idiot, so I chose a different store and picked up the hardware. While there, I tried to continue to move 3 cell phones to their network, having failed several times online to that point. He thought he had it through, then I got several messages saying it was declined. Went to AT&T, verified I had the right transfer pin and that they were released, all was good. Tried several times again, to which they said the iPhone 12 on the first account wasn't compatible with their system. I put it on hold and went to the iPhone 16 Pro max and again, hours went by of talks and trying to move these phones, once again, engaged AT&T, they verified the phones were free to transfer, gave me the transfer pin and Commiecast couldn't figure out out. They recommended that I buy new phones and trade these in so they could get it completed. Yeah, that's what I want to do, spend $3,000 on new phones so I could save a few bucks a month on service. In any event, I just dropped their equipment for internet back off and told them to pound sand. Overall, the level of incompetence is stunning. Had to call another number and sit on hold for 45 minutes to cancel a service they never got up and running and that idiot had the balls to ask if a $50 discount would change my mind... I don't make it a habit of name calling and cussing but he got the full Drill Sgt treatment. I guess I'll stay with AT&T, even though their cost keeps going up and up. read more

Xfinity must be very proud of their 22,000 one star reviews. I just dumped the $159/month service of all snow on the tv. 2 months ive been calling and beging them for help. We'll come out in 5 days. Im leaving in 4. Oh well every lame excuse known. Still no service. NO credit,No appologies,Just billing. Good bye,im assumung no other service coulf be worse at 1/10 the price read more

Awful. I would do almost anything to avoid going to Comcast. After 3 days of no TV, and because my Comcast tech didn't have one, I had to go in for a new box. Guess what? The store didn't have it either, nor anything I could use as a spare. Seriously? A week earlier I tried to return a useless $120 xFi extender. Because I didn't keep a receipt, despite the serial number being registered to my account, they wouldn't help me. I left it for them as a little token of my appreciation. No wonder this is a dying industry. read more

la verdad me hicieron una cuenta online con mis datos mal puesto me estafaron no firme ningún documento y para hacerle el cuento más corto terminé con una deuda de 500 cuando ya avía echo un pago por el servicio read more

As another Yelp reviewer shared, I have a love/hate relationship with Xfinity as well. I've been to this store around 3 times in my life for cable and internet related services. The customer service process is similar to another big well-known tech company's retail stores. When you enter the store, an employee will ask you for your name and what you are there for, then they input the information in their device. They inform you to wait in the designated area and wait to be called upon. Then the assigned employee goes to find you or calls out your name from their service counter. The wait time is unpredictable, so feel free to bring a book to read, listen to something, or people watch. I remembered the first 2 times the wait time was long and I had issues signing up for internet. It took a while and I had to make a few phone calls due to issues and errors with the website process. The most recent trip was a more pleasant experience because the employee, Sebastian, was actually really easygoing, friendly, professional, patient, and helpful. I was returning cable equipments because I didn't need them and never figured out how to set them up. He informed me of a cable equipment that's wireless, so I appreciated him telling me about it. He also told me of a program that I may qualify for to help me save money and explained how it works. Thank you Sebastian! read more

Came in to change a faulty box, the wireless performance is terrible with daily disruptions. Waited half hour before I realized that people had booked appointments for this, really? Not surprised that they have a bunch of customers complaining about unreasonable waiting times. The girl big girl @the front door, was bitter, rude and was taking a long time. She wouldn't answer any of my questions. She wouldn't answer the other gentleman and all he wanted was help to process and pay his bill. She obviously knows she can get away with a crap attitude because one of the managers (Fernando) would back her up. Fernando confronted me like some school yard punk raising his voice and demeanor acting like he was scolding one of his employees. He got really close in a threatening posture and voice told me that if I don't like waiting to leave now,in front of his staff at the front door. Maybe this is the why everyone complains about employees attitudes. He even tried to change the narrative by saying that I was yelling. This guy is blatantly immature and not qualified to manage a shoe shine stand. He's overcompensating for his lack of experience dealing with anyone. He was disrespectful and escalating the situation trying to get me upset. Fernando shouldn't berate seniors ,especially in a business. Who does he think he is? read more

Reviewing this location and not the overall service of xfinity: Not sure if I just went on a good day, but my trip there was pretty smooth. I made an appointment early in the morning to go that afternoon. Even though there was a ton of people waiting, they took me in about 5 minutes and solved my problem. Everyone was pretty friendly and the store had a large waiting area with plenty of comfortable seating read more

Worst Xfinity i hope they close down they are rude as hell won't be coming back they took forever, didn't resolve nothing

sitting here more than 1 hour and they only have 1 person to help with cell phones. had to call out of work to be here

i'd give Xfinity 0 stars if I could. Customer service today isn't great. but there are two companies that are at the bottom of the barrel: AT&T and Comcast/Xfinity. It's hard to reach anyone. Their robot keeps trying to get you to use their live chat bot or whatever they call it. I've tried. it's worthless and can't answer any meaningful questions. Service reps, if you can reach one, are often pleasant, but poorly trained. Wait times to reach one are long. Their websites are poorly designed, and it's not always easy to find information. I think they attempt to deceive. One website promotion was offering a service for $30 a month. But the very small print way down said there'd be an additional $35 connectivity charge per month. I could go on. Everyone I know who has Comcast complains about it. read more

Full of remorse. I can not believe that it takes over 2 weeks to get a technician to come and look at a router. I have been with Xfinity 3 years and it has only gotten worse the longer I have been with them, I have called over and over to have their joke of an automated system hang up, transfer me to the wrong departments and even has the longest wait times to make it worse, There is no help even when the agent you get on the line after hours of trying to contact them, even if they would like to help their system is absolutely catastrophic just useless from all ends. Astounded that a company that large does not have enough employees to hable the volume of clients they have. No Company this large should be allowed to continue to function at this level! A horrendous expierence. As I am typing I am on the line with a customer service agent and have even found out their system doesn't have my previous technical support calls on file or any of my NO-SHOW technicians scheduled. And even if I wanted to pay the extra fee to have a technician come out without having troubleshooting my device for the 3rd time their system is to useless to schedule one. To make matters worse this all comes at the same time I have online classes that are not possible to complete in person, any downtime from the school would result in Failure of the class for which I am paying thousands of dollars! STAY AWAY FROM THIS COMPANY NOT WORTH YOUR TIME, MONEY OR ENERGY!!!!!!!!!!!!! read more

my Internet has never been BOOMING, goes in and out, they always send me text and emails about how great and fast my internet is, lol not true read more

This was my first time visiting an Xfinity store. It looked very clean and a lot nicer than I had imagined. However, if it were up to me, I'd prefer not to have to come to one of these stores. Although the wait was only 15-20 minutes, it still felt like a task. I came here because I was advised to turn in my old device since activating my new device because I switched to a new and cheaper internet plan. It's a one-year deal at a lower price than what I was paying before at the same connection speed. And Xfinity always has deals available that are often changing. It's worth it to consult with an associate that's promoting Xfinity at a random store. They'll help you find the deals. And all I want is a reliable internet connection at a reasonable price without any steep price increases. Let's make it simple. read more

I need to report Neosha a representative from xfinity she was absolutely rude to my mother in law which is 80 because someone is logged into Xfinity life stream under her account they changed her log in information, address etc. Now she has to prove who she is. This is not right and this Neosha should be fired. read more

Worst service ever I came to replace my box tv , the bring a refurbished one that dis not work or even turn on , the second one that they gave refurbished too it's not working either, so this company give you refurbished tv box that won't work at all , what it's the final outcome out of this? Yet tomorrow have to wait for a technician to come to my house to see what's the problem . Note, I have been changing tv boxes and routers all my life and never ever expected this read more

Manager Juan at this store is rude, not friendly, aggressive, what a bad experience is to set foot at this store. The staff is meeh, they take care of their friends and family first, so you have to wait in line. The waiting experience is frustrating, managememt and staff have different answer for customers questions and God forbid you ask a question or ask for help, the manager will call you rude. How is xfinity still open with this type of rude staff? read more

The biggest load of garbage, I hope this store files for bankruptcy I might as well go to Verizon and pay them every last dollar they're asking to get good service because I'm so so so sick and tired of the horrendous service?! I thought Xfinity mobile was going to be a great idea... I have lost connection while trying to accept an order for Uber that I literally lost due to garbage service. Not only have I lost $$ from missing trips for poor service but I have lost connection during online gaming, a router that has stopped working and I can't believe these criminals keep raising the prices to rent their garbage devices... unbelievable!!!! I really don't know how brainwashed the employees are to seriously lie to the consumers that they're best. Yeah... the best at being garbage!! read more

It's frustrating how Xfinity's so-called "service" consistently ruins my gaming experience. Their unreliable Wi-Fi makes it nearly impossible to play Rainbow Six Siege without constant lag spikes, disconnections, and overall terrible performance. For a company that charges premium prices, their internet service is anything but. It's a nightmare trying to enjoy an online game when Xfinity's horrendous service fails to deliver even the most basic reliability. read more

I came by the Xfinity store around two weeks ago. I always had a love-hate relationship with Comcast. Wait, that's not right... I have always had a hate relationship with Comcast. Their customer service is terrible, but in South Florida, it's either them or AT&T and I don't like AT&T's internet speeds so... there you go. That's what happens when you live with a duopoly. I was hoping that going to an Xfinity store and interacting in person with a live human being, I could get more personalized service. In a way, I did get that but there was also some drawbacks which I will go over in my review. So I came in because I was looking to upgrade the security in my home. When I first moved into the gated community I live in, I didn't have any security system at all. My gated community's security made me feel safe and I didn't see the need for the expense, especially since I am paying for the security to my gated community as part of my HOA fees. But over a year back, I have become very dissatisfied with the security in my community and had to add an alarm system. My gated community then signed onto a new security company that in my opinion has made the situation worse not better and I decided that now I would need to install security cameras. So I came into the store hoping to get some info on what Comcast has to offer with that, pricing and perhaps add onto the service. As I came in, I was greeted by a friendly employee who explained there would be quite a bit of wait before I was able to speak with someone, I asked if I should just get an appointment for another day as I was really busy. He said: "oh it will only be 30 minutes.". I point blank asked him if that was true., saying "your not giving me one of those restaurant white lies, where they say it's 15 minutes to get a table and you wait two hours"." He said, "oh no 30 minutes.". So I gave my name and went to a sandwich shop nearby and had a coke as I waited. Once 30 minutes was up, I came back into the store. Can you guessed what happened? Yes, you thought correctly, it still wasn't my turn. In fact I waited another 40 minutes. Over an hour to talk to someone? Uhhhhh no. So I went and began talking to a saleswoman... really pretty one mind you, very easy on the eyes. When I asked her if she can give me info on security systems Comcast has, she said "huh I don't know anything about those... let's find out.". My head dropped down and thought... the point of me coming here was to talk to someone who knows the product, can explain to me my options, so I can make an informed decision. I will give this to her, she was really nice and she tried. She read the info on her screen and she pitched a good deal to me... so I took it. I had to pay for the cameras themselves but she reduced the price I was paying on all my other services with them so that when she added the monitoring service for the cameras, I wasn't paying that much more a month. I even got free installation and she looked up my info, saw I had an old modem and got me a new one free as well. She did a good job considering she didn't know much of the product. I then brought up the smart thermometers the store was selling and she looked a bit lost and I decided, you know what I will look at those later. All in all it wasn't a bad experience, the worst part was the god awful wait. I am assuming they are putting these physical locations so that they can personalize and humanize their services (really needed) and at the same time sell their new mobile services. It's a good concept, but they need to do better on their execution. Will I return? I am not sure. I like the service I got at the physical location better than I get over the phone, but an hour wait? Hmmmmmm.... read more

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I've been to this location twice to discuss the TV service and obtain equipment such as a DVR and other receivers. The first time we had to wait at least 45 minutes to see a representative. Once we did see the rep, she was pleasant, but found her very brief when serving us and didn't answer all of our questions immediately, we had to repeat our questions in order to receive proper answers. Further, she took a very long time (over 30 minutes) typing things into their computer system in order to properly set us up. I don't understand why they have to do so much clicking and typing, it's no wonder it takes so long to see a rep once you walk in. I would suggest that Comcast reduce the time it takes to set up customers in their retail stores which would make the overall customer experience much better. Thankfully, the next visit to the store was very positive with the rep being super friendly and providing us tips and good information. However, at the end of the discussion he made a point to tell us how to rate him properly on the survey--that was a bit much. read more

Bad service disrespectful agents rude don't go in there since they don't resolve your problems worst phone company

Comcast makes me pull my hair and they are terrible service but my overall opinion went from a 1 star to a 3, because wow the technician they sent..., if I was only prepared for that! I wish I didn't open my door looking like I just climbed out of a dumpster as this guy was so cute. When he climbed up that ladder I had to hold on to something. If Comcast would solely hire hot and friendly guys like Carlos then their horrific service opinions would be subjectively go up just like i am totally not objective rn. Either way, there is a technical issue and even Carlos climbed up that ladder, he said he can't fix it and it can take up to 3 days as it's a central problem. So that means since 12/14 until ??? I will have no WiFi or cable while I am paying a lot monthly for high speed everything. Unacceptable. Dear Comcast, You can give Cute Carlos that bonus for the extra 2 stars here even he didn't fix sh** but at least he was worth my time looking at:) read more

never leave a review but this time i have too . The service in this store is horrible and customer support even worse I only asked how long approximately is going to take and person in front replied that it's a lot people being rude . Waiting aprox 4 hours with my baby girl and manager didn't even care read more

We made an appointment prior to arriving and we waited only 10 minutes for a service rep to come to us. Very surprising considering the crowd. Our issue was rather complicated but the staff worked diligently to resolve it. and offered suggestions on our plan that made sense. We were very satisfied. read more

Horrible Customer Service I will never again recommend Xfinity to anyone Workers Don't want to help you at all horrible horrible horrible read more

I want to write this review about Angel he is an excellent employee and is very good at his job. he is really good at explaining things and very welcoming he told me and my mother that he is being trained to be manager and he well diserves it for the overall experience j had with him and he's a fast worker read more

Do not ever work with comcast. The phone customer support is horrible & they add charges for collections that don't exist. This place is garbage, they have me homeless, each person on the customer support hangs up or lies. They suck, go else where. Look at the photo, over 3 years they been saying they're going to remove this off my credit and lying to me and now I'm forced to pay a settlement fee to then wait 30 days homeless to then try and apply for a house and hopefully the same one is still available. If not I'm still going to be homeless if I don't pay these scammers. When I walked in the first time ever they told me I had no payments and I returned all my equipment. Who knew that would be the worst day of my life to have if it wasn't the day I signed up for comcast. Nothing but lies and lies. Thanks to them I'm homeless. Go look else trust me read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Miami, Florida

On three separate occasions, I attempted to return my equipment at this store and every time I was greeted with "it's roughly an hour wait, we will text you when ready." I had cancelled my internet services with Xfinity after being a cable and internet customer for nearly nine years and simply needed to return their equipment. High cable fees and availability of Fiber with ATT for half the price drove our decision to cancel. read more

trash service, unreliable people, xfinity is the worst mobile company. you are better with metropcs. If you want to leave to another provider they will make it impossible either because they're stupid & incompetent or they're greed to keep your money as long as you can. Total scam artists read more

Really terrible. The lady did not do anything to help. I was waiting for 30mins,and tell me she cannot help me. Let me call customer service. Never again read more

This store is well located, modern and people treat you with decency, but, they are Comcast, so I expect they to take ownership of any problem created by a bad or erroneous information given by a Comcast rep over the phone. In my case I was told that my plan was $42 and I gave my credit card so they charge me automatically every month... 3 month later a wake up without internet and they said I was given a wrong price, that it should have being $64, so I have a balance of around $190+. I explained to her all details, and said that it was not my fault if they didn't charge my credit card... She told me that it was an error on the original price of $42 and a manager discovered the error and switched to $64. She finished by saying: "Acabaron contigo"! Thanks Yelp for let me vent my frustration. read more

I had a problem with my phone and the girl there fixed it right away she also helped me reschedule my internet install... Over all good job. read more

has to be the worst internet provider because I still don't have internet and twice they told me someone is coming to connect my internet and twice they lied. still no internet and I paid them already so I'm just waiting and waiting and customer service is ok I guess until they lie to you which is great. if I had a chose between breezeline ( which sucks but at least the techs come ) or xfinity I would go without internet. I'll keep yall updated. read more

Wish I had read the reviews before going because I would 100% have scheduled an appointment instead of going in and waiting. It's been so many years since I've had Comcast as a cable/internet provider and it appears as though these locations have gotten a major makeover. I remember them being drab and DMV-like. Xfinity is now remodeled with laminate floors, big screen TV, and a modern vibe overall. Once you enter you check in with the security guard at the front and she gives you an approximate wait time. I arrived around 4:30 pm on a Monday thinking I would avoid the lunch and after-work crowds. The guard said it would be a 25-30 minute wait. Thankfully there were plenty of places to sit and wait, and it was nice and cool inside on this hot summer day. I was a little more than 30 mins later that I was called. The process was fast and easy from that point because I'd already placed the order over the phone so I was just picking up equipment. I asked for all the cables because I decided to self install, and they didn't give me a hard time about it at all. Overall not a bad experience. UPDATE: since my first visit I had to go back as I was seeking a longer coaxial cable than what they had provided me. This time I scheduled an appointment and I was able to get a slot within hours of scheduling. I checked in and was seen right away. Unfortunately they only carry 3' and 6' coax cables in store so if you're looking for the same thing, either you need to purchase one from Home Depot or Walmart, or pay the $60 for the Comcast service call. read more

When I first started with Comcast it was great- 5stars. But the lackluster customer service, long wait times and just amount of vague wrong answers of why my WiFi doesn't work make me want to bang my head on the wall. Can there be a negative start system? Cause -5 stars read more

I Been here for 30 minutes and is only two people thanking care of customer. This is the worse service ever. They make wait only to exchange a tv box that they give me two days ago that doesn't work ( two day Shinzo wait for 45 minutes) read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Miami, Florida

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