IF I could give NEGATIVE, I'd tack it on!!! FUCK direct tv! Customer DISservice %100. They renew your contract when your equipment gets outdated if you get it replaced. Mine was so outdated it WOULDN'T EVEN WORK! I pay top dollar and get CHARGED AND RENEWED WITHOUT being notified! The tech NEVER mentioned this! Any employee working for direct should be embarrassed to work there and I hope at least they pay you good! I SERIOUSLY DOUBT it though. The NFL ticket is the ONLY reason i stay but this will definitely be the end of this service as the next deal i see that will eat the cancellation fee is getting my business, if they dont do that anymore, then I'll just be paying the cancellation fee...sorry to be so rude but again, FUCK DIRECT TV! It should be illegal to operate the way they do! I bet itd be illegal to beat up the person in charge so why cant we as the CONSUMER be protected as well? Fuck direct tv, you lying, thieving, snake in the grass company! At&t should seriously consider their partnership with yall as they are the ONLY ones I can get in contact with without the headaches! RIP TO MY SERVICE NOW AND ANY FUTURE POSSIBILTY CHANCES WITH DIRECT TV! I'll be living that STREAM LIFE FROM NOW ON IF NEEDED read more

I have had DirecTV for at least 15 years and loved satellite service. But over the years, prices kept going up. And then AT&T got hold of DirecTV and the FIRST thing they did was raise prices again. After months of unemployment, I simply had to cancel my account. When I called to disconnect my service, they told me that they do not pro-rate the final bill. I WILL BE PAYING A FULL MONTH'S COST FOR A PARTIAL MONTH'S SERVICE. This is AT&T "Policy". This is consumer fraud to me, but it is apparently legal. So in addition to staying away from this company, contact your representatives to encourage making this fraudulent practice illegal. read more

MlI have been a DirectTV customer for almost a decade with fabulous customer care service. I have had to utilize AT&T for internet with only adequate service. However, since the two have joined every call for assistance, whether a question with my bill or technical support, has been met with outrageous disrespect by both customer service reps and their managers. It takes multiple phone calls over several hours to resolve any issue. I have been hung up on, spoken to rudely, interrupted, and patronized. I cannot even get them to transfer me to the cancellation department so I can end the nightmare. I would not recommend their services to anyone which is very distressing after ten years of being a happy customer. I am currently shopping alternate service providers for all my needs. read more

Worst service ever. They offered me something over the phone and changed it three months later. Called them they couldn't do nothing about it so I dealt with it for a year until they increase my bill again. They wanted me to get wireless services and kept saying it doesn't matter what the phone rep told me they have a contract. Had to pay $250 for cancelling the services. Is that how you do your business? Shady people. No one cares read more

Recommendation; never sign up for AT&T Direct TV home service. My experience AT&T Direct TV home service is about receiving payments and not providing the service promised or demonstrating fairness/objectivity to long time loyal clients. If you are a current customer, quit...given there are better alternatives to AT&T Direct TV home service read more

Absolutely the worst mistake of my life! To say that the service and customer service sucks is being polite! Don't do any business with anything AT&T! They hook you into a contract, and you get burned by them in every direction! I've been waiting to return an unneeded box for over a week, as they will continue charging me for service, even though I had it disconnected and turned off that box. YOU'VE BEEN WARNED! read more

I am already over it. And I haven't even have anything installed yet. I took off work today because they could have been here any time from 8am - 8pm.... then they call and tell me that the technician called in sick and apparently nobody else is working today. So I am having to take off another day of work for our next scheduled appointment. A whole nother day wasted. Great way to start off with a new customer hu? read more

I wish that I could give them a negative ZERO for stars. I asked that my Directv be cancelled in July. They are still billing me as of today. I only have internet and they are still saying I have to pay $244 to have that account restored. Going to ATT/Directv was the worst mistake of my life. Please if you can help it don't use them. They are all about money and never own up to the mistakes they make. read more

We received a $200 invitation for this service. My wife signed up switching from Frontier. Now At& T DirectTV says it is only $100. Told them have mailed in hand. Talk to Frida DIrectTV supervisor. She was not concerned at all about mailer saying $100 is all we would receive. Did not even try to honor invitation. Talk to cancellation department saying we have to wait 14days for account to be active to see how they could help. Scam! Yes!! read more

I'd give this 3.75 stars if possible. The customer service has been very helpfulx They always give me a discount when I ask. Installation has been prompt/courteous unlike AT&T. read more

Not surr if it was this directv place or not. Its the only one i can pull up. We decided to switch after talking to a representative in Walmart. Was told we would get a $200 gift card, our instalation would be quick and easy, the 1st 3 months bills would be $69 & after the 3 months the bills for 1 year would be $96 plus tax. Well the installation was a joke! I was out of town for the installation and 3 of my adult children were hee to deal with it all. The 1st man to arrive, made inappropriate comments more than once and when he went out to our pen area our dogs use, without asking, started pouring concrete. My son went out and said you can't do that,we have dogs that use this pen and it can get them hurt and they will chew satellite. It's supposed to be on the roof. He got rude for the last time. They called to tell me they wanted him out of the house. So I called customer service and 30 minutes. They got the man out of my house and sent out anther one. He was amazing! Took him most of the day but got it all took care of. When customer service called, they credited my account for my deposit to make up for it. When January hit, I did like I was supposed to and switched the program package. I was told $96 + Tax. The customer service rep told me my total was going to be $188 for the package I originally asked for. I asked why such a huge increase when I called when I was supposed to and the paperwork said different than that. She turned me over to another customer service agent with another attitude. I explained what was on my paperwork, and was told the best he would do is taking $15 a month off. That he could do nothing else. So I am now stuck for another year and a half with service that I find lacking. It is always going out, sometimes when the weather is still good. Will be checking into a lawyer to see if there is a way out of the contract. Don't waist your time or money! read more

Don't do business with Directv my bill kept going up, and up. Their customer service is horrible. You will be on the phone for hours trying to get small things worked out. Be very careful. read more

Customer service for Directv is a joke. Long complicated story. I had uverse, which I didn't like. Switched to Directv. Should have been easy. I couldn't access my bill, so I called customer service to merge it with my internet bill. I was told the only way to merge them was to close my existing directv account, and open a new one. I was told I wouldn't be charged the early termination fee, because they were the ones closing and reopening an account. That was in October. Now they expect me to pay early termination fee of nearly $500. I've been calling weekly to get this taken care of. It's February now, and I'm still waiting. Never get the same person. I'm always told that I'm not responsible for the fee, but it's still not fixed. Do not do business with ATT Directv. I also am getting charged for the fiber internet, which isn't in my area. read more

Been a customer for 12 years and repair scheduling department sucks. When you finally get a technician the Techs are competent. The problem is scheduling a tech. Over the phone you get shuffled to the Philippines or some other off-shore outsourcing company. These poor folks do nt have the power to do anything except "apologize" for "your problem" I wish they would tell you who the area service repair shops are and let the customer schedule I was schedule for repair three days from when I first reported the trouble.i tok off from work awaiting the repair tech . I got two ( 2) phone calls on the date of expected service , the last one telling me the Tech would arrive at 2:30 pm. I waited and called AT& T only to discover the date the service department gave me was wrong Took off from work and it cost me money. ATT needs to clean out their scheduling service read more

Directv penalizes customers for staying with them longer than the 2 yr contract by dropping all the credits offered during the 2 yrs. ...also you are the only one under contract. Directv raises prices during this contract time. Impossible to resolve issues with customer service. read more

In this day and age, the signal should be this bad, compared to the price - exceptionally high.

DirecTV is owned by Newscorp, one of the many Rupert Murdoch companies. Investor relations email address is investor@newscorp.com If you have thoughts that might improve the level of customer satisfaction delivered by DirecTV, providing those thoughts directly to the CEO of the company that owns DirecTV is effective. One key indication of a well managed service provider is that their training assures that their service technicians respect the property of their customers and that of customers' neighbors. One cable television provider who is indifferent to its installers trashing neighbors property is DirecTV. In an area with very nasty black gumbo clay soil, the DirecTV installers on a rainy night parked directly blocking a city fire plug. They left after cleaning their work boots on my curb and sidewalk, leaving massive clumps of nasty black gumbo clay muck. This is not the way for someone moving into a neighborhood to gain acceptance by their neighbors. A Cindy with DirecTV , purported to be a manager with escalation issues stated that DirecTV was unable to determine from its computer files with just the address and date of an installation. She stated that they would have to have the name of the customer to find who did the installation. From the other Yelp ratings of DirecTV it appears that the quality of service is mediocre, If you have that information, and if you gain awareness that its installers are probably going to make you persona non grata among the neighbors from their trashing the neighborhood that you have just moved into, why would you even consider choosing DirecTV. Its management is unconscious and indifferent, or they would have implemented effective training to insure that its technicians respect the property of its customers and its customers' neighbors, If you hold this turkey's stock, you might want to consider dumping it, as customer satisfaction is an essential for gains in market capitalization. read more

Worst customer service ever. My system was hit by lightning on Sat. Directv told me they can't come out until Thursday. When I complained the secretary to the president told me they would be by me on Tuesday. However I just got a confirmation telling me they will come on Thursday!!! If this yahoo isn't at my house at 9am.... When he does show...it will be to collect his equipment!! read more

This is my second and final time with Directv. The first year was Dec 2011 and ETF paid Jan 2012. In May 2012, they offered service for $39.99 for the first year if I come back. What they failed to tell me was that the box would be an analog SD box that cannot be used on an HD TV. The upgrade cost me an additional $20.00 monthly for the HD box and HD service. Further, I do not have access to on demand that is available with DVR service, which I would have to pay $200.00 for the receiver plus leasing fee. I will new doing another ETF next year. I only have Directv in one room and the cost during the second year is as much as it was when I had the service in five room. read more

DirectTV was once one of the best TV providers. Now that AT&T has taken over, that service has dropped from best to useless. They admit that their AT&T Genie boxes don't work and the equipment I had was plagued with over 18 known issues. I was only able to find this out after having 17 of their techs crawl all over my house destroying my property and spending months to finally get to level 3 advanced technical service. They finally moved me to level 4 service because they could not get things fixed, said they would monitor my service and get back to me. Well nothing but a big screw you bill came and they did nothing. Sorry we cannot get your service working, but at least you are now locked into a two year contract and we will charge you thousands to get out of our crappy service. It's a shame what has happened to this company. NO ETHICS read more

Direct TV is a complete abortion. Let's start with horrific customer service and add to that the basic service DOES NOT WORK for more than 10 minutes at a time without locking up. Let me count the scenarios in which Direct TV does not work: 1) it's raining 2) it's cloudy 3) it's hot 4) it's cold 5) it's windy 6) more than 1 TV in the house is on at the same time 7) someone's Grandmother in Iowa farts. Expensive, 95% of channels are a vast waste of spectrum, and on top of the horrible customer service - the basic product does not work. How is this company allowed to stay in business? It's borderline fraud and should be investigated by the state's Attorney General. Class action anyone? read more

Avoid the AT&T and DirecTV bundle lure! If you bite on this package, you will have signed-up for a contract that will terminate without them notifying you (in my case, on page 3 of a 4 paged invoice that was vaguely written and hidden in subparagraph parentheses! Immediately, after my contract "expired" my bill went up by $100 per month - a 44% increase! So I called their "Customer Loyalty" department, and, without boring you with the ridiculous offers, customer service scripts and incredible amount of time it took me to navigate through their quagmire of BS, the bottom line is that DirecTV is hemorrhaging customers so quickly that they will not renegotiate a sane deal with their customer base and their C-Suite is attempting to use fuzzy math, in articles I subsequently read, to describe how they are really making more money per customer than they were before! Ha! What a joke! Side-notes opinions: If you have stock in this company then dump it. I would also consider shorting this stock based on my absolute belief that this company is going to go bust! Their C-Suite cannot change the fact that their business model is dying. My four, young adult, children laughed when they found out that my wife and I still have this antiquated service... They all use other streaming serves where they pay a fraction of the price. Fool me once, then shame on you. Fool me twice, then shame on me! Do yourself a favor and save the pain: Use just about anyone other than AT&T DirecTV and their bundle packages. Otherwise, I will guarantee you two things - 1. You will pay too much for what you get, with a balloon increase at the end of your "contract." and 2. You will lose your DirecTV during storms (wind, rain, snow) when you need it the most! read more

Not sure if there is any particular location that "serves" my area - this is what is on yelp to review. I made an appointment one Saturday to do an additional install. DIRECTV called and emailed to confirm the date and time of the appointment between 8am and 12pm. So, for several hours that morning, after making special arrangements to be home for the guy to show up, I sit around wondering where he is. So I decide to call. When I do so, I learn that my appointment was just randomly bumped and switched to another date - without notifying me or even bothering to ask if the new date or time would be okay (it's not.) Are you kidding? After waiting 3 weeks, confirming the night before, crating my pets, planning my whole bloody day around this - I am just hosed? How in the world is this acceptable or fair? When I called, customer service was of zero help - actually trying to suggest that *I* was the one who switched the appointment. Seriously? After having this done to me - hearing this is absolutely infuriating. I asked to be switched to a supervisor and waited on hold for over 30 minutes. I was then informed that their dispatch and "IBS (or something) System" switched me to a random new date "due to volume." - as if their system or high volume makes this any more acceptable. Don't make appointments you can't honor. At this point, no one could be dispatched to come out on the day I waited for them, even though it was entirely their fault. I was given a credit of $50 - which does not make up for my wasted, lost time in the least. Before that, I was only offered $30 - which is even more of a joke. I informed her I am not available the new date, and was set up for an appointment on a date I could do. When I asked for assurance from her that they would actually show up on this date and not do this to me again, they could not give a straight answer and disconnected me. So really, it's a crap shoot if they actually will. The guy did show up the second time and was very nice (I don't fault these people working for this crappy company) but of course I was left to wonder. And they didn't honor my $50 credit until I made 2 more phone calls and pressed the issue - yeah, good times. This is the disgusting result of the cable monopoly. Because of this, companies like this one can treat you like garbage. I'm no longer a customer anyway because no, I don't like paying a lot of money just to have 80% of the channels be stupid infomercials. Time Warner is MUCH BETTER as far as channel selection, service and price. They don't think you just sit home and twiddle your thumbs all day for their guys to maybe / maybe not show up. They don't think you want to watch commercials for Ninja blenders and Shark vacuum cleaners all freaking day. Time Warner actually gives you more channels worth watching- without charging you $$$ extra like DIRECTV does. read more

What a nightmare..direct tv was supposed to install today 9am.they never showed so I called for ETA they said no install was scheduled today so they canceled my account and started a new account..then the tech showed up and spent 3 hours installing. Then was unable to activate account..so they cancelled the new account and told tech to pull all equipment including the newly installed dish on the roof and started a new account. Then said they can't install again until the 15th 3 weeks away...litterly the worse service I have ever encountered read more

I am so frustrated with the new Direct TV customer service since AT&T bought them. The TV service is still great however when we call to speak with a representative we wait and the callas are taking at least 30 minutes. We had to call 3 times to get service disconnected for a move because they didn't issue the cancel order two times. This is so frustrating for people with a busy schedule. I know AT&T can do better than this. Please fix this. We used to love the Direct TV customer support. read more

Please stay away from this company unless you want to spend all your free time on hold with their customer service trying to fix a mistake that they made and are overcharging you for. I ordered their service a month ago, install was easy, no problems. Problem came when I received my bill and saw that they had me listed at a different plan (and more expensive) from what I ordered. I called customer service telling them this, and they said I ordered a more expensive plan. I told them I didn't and even had an email confirmation from them stating that I ordered the plan that I said I did. This cs agent said he couldn't do anything for me at this point. After getting nowhere I said cancel my service, person then transferred me to another person who maybe could help me. She was no help, and eventually transferred me to a third person who said I was correct and that I did order the other plan. He said I would receive a call back from the office of the president before 11 days to resolve my issue. That was my entire morning. Ten days later I get a call from a cs agent who basically did no research regarding my issue. I had to tell her what the problem was and she said I had ordered the more expensive plan (back to square one!). Frustrated at this point I said to cancel my service and do not charge me a cancellation fee because they can't do their job. She said someone would be calling me back. Three days later, I spent three hours on the phone with customer service. After speaking to three different cs agents (last one supervisor), being put on hold for most of the time, what was the resolution? After being put on hold for over ten minutes by supervisor, I get hung up on. So still no resolution. Will keep you posted as to how this eventually gets resolved, but at this point, canceling service and bringing up a lawsuit because these people are crooks. read more

DirectTV sucks/scam! We had a receiver break in April. I called to troubleshoot and they determined they needed to send a replacement out. Found out today, after a 2.5 hour hold/conversation, that they RENEWED my contract for 2 more years for the replacement of THEIR broken receiver and without my knowledge or approval! read more

Not only did directv deny my claim and never sent supervisor to visually inspect as promised but the subcontractor also denied claim. I hate being lied to by both companies. They don't give a 's' about any of their customers. read more

If i could give a negative 10 I would! Decided to go with direct when I was shopping in Sam's club and some young man jumped out of nowhere and hounded me to death. I decided to try after all I've tried all the others why not see if they were any better.. NOT! Signed a 24 month contract. Called to cancel service and was told I had another year. How was that possible? They said I called and made changes to my plan. Didn't happen. Never called for technical support or anything else. They sell your phone number when you call in about disconnection. Then your phone will ring 24/7 with reps stating they offer deals for each cable company. They all have the same name. If you ask for them to stop calling. They call every 30 minutes. It's a game to them. I would rather have a antenna with foil wrapped around it and stand in one spot than do business with these liars! Please do not make the same mistake as I did and agree to use them. Because when you need them the most during severe weather you won't have a signal! They are allowed to put anything in their records and you can't prove otherwise! Consumers beware!!! read more

Absolutely the worst customer service I ever experienced. He couldn't fix the problem so he tried to convince me I don't have the channel that I called for it. I asked for technical support he transferred me to mobile phone technical support,not to disregard he kept me on the line 43 minutes without solving the problem....!!!!!!????? read more

So, I signed up for direct tv with a one year price lock. When the year was over my bill went up almost 100 percent. The problem is that there is a 200 dollar early termination fee. It will be worth it to get rid of them. Ordering movies is a nightmare for it anyway. read more

Directv removed Tennis channel 1/2 way through the French open. I travel for work, and can only watch Directv on my iPhone or iPad. The channel vanished from my devices. I was never informed in advance. I pay extra for tennis channel, but they said according to the agreement they can change programming any time. I paid for NFL Sunday ticket too. Will they remove that from streaming remotely too, perhaps 1/2 way through the season again, also with no notice. Will they say we are rich and powerful and been around for a long time and don't care about our customers and refuse to tell them why channels are being removed. AT&T/DirecTV epitomizes an obsolete, fixed mindset company that will not remain in business for long without a monopoly. Bottom line, they do not care about their customers. We are seen as a population to be exploited. I had the same problem where I pay extra for Smithsonian channel, and I can no longer view their programs on my devices while traveling. Argh! read more

Do not let them sell you Exede Internet (or ViaSat Inc.)! ViaSat Inc.is the BIGGEST SCAM! We called DirectTV to install internet service and they referred to their partner, Exede Internet/ViaSat. We installed their service in February 2016 with the highest rate and speed of 12 mbps, and have had nothing but trouble and slow speed. A tech had to come out and replace the modem in March 2016, and when tested confirmed we were running at 50% of the "advertised speed". Today we're running at 35% of "advertised speed". When I called, I was told there wasn't anything they could do, and if I terminate I would be responsible for early termination and equipment pickup fees! I was told they guarantee "up to 12 mbps, even if I'm only running at 1% of that". This is a bait and switch service and I will let everyone know! read more

Be forewarned! You are entering into a contract that even if your house burns down or you are abducted by aliens, directv will make you pay the full contractual amount. Once you initial contract ends, they generally triple the monthly fee without notification! There are currently several class action lawsuits against Directv for these practices. This is one company I cannot urge enough to NOT support. read more

Very disappointed with their PPV plan. My wife rented a movie and I couldn't watch it that day. I waited 3 days to watch it but then I had expired even though it says it hadn't on my receiver. Called customer service and was told that I could have recorded it on the day I got it. If they let you record it then why not let you watch it later? Dumb. read more

If I could, I would give zero stars. What can I say about direct tv? It's a complete rip-off and they give zero f's about customer service. Once they install your service if there are issues forget about reporting them or responding to your concerns or questions. Got it for the NFL ticket, have had it for 2 headache filled weeks, the year can't end soon enough and then it's back to cable for me:( read more

This is the absolute worst company I ever have to deal with. Signing up was a pleasant experience. Installers were wonderful. Customer service was great. All of this up until last night. DirecTV live TV went out two days ago. I called the customer service to fix it. Tried everything they said and followed all the instructions. After 30 minutes 'Cooper' told me it cannot be fixed over the phone and a technician need to come out to fix it. Keep in mind I have TWC internet, which had problems and needed technicians, who came out there with at no charge, since it was the problem with the provider. So then Cooper asks me if i would like to pay $49 one time charge or sign up for a $7.99/month protection plan. I was like, why do I have to pay for a problem which is obviously not my fault. He went on to say that he was very sorry. Sorry my a**. I am sorry he has to work for a greedy company like DirecTV. And I ask him about terminating my contract. He says I am locked in for a 24 month contract. 24 months!! Or pay 10 dollars for the remaining number of months in the contract! Nobody told me about the 24 months when I signed up. They were so eager to sign me up. Morons. Anyone reading this review considering DirecTV, just know they are in it only for YOUR MONEY, not for your entertainment. Make sure you know your contract length and ask about what happens if the cable goes out because of DirecTV's fault. Sign up only if you get satisfying answers. May be even record the call, so you wont be in the surprise mess I am in today. I wish someone had told me this before I signed up. I HATE DIRECTV! read more

Directv does not reward long time customers. I was a customer for 6 years was lied to by staff, and when I confronted supervisor, she basically didn't care. Then cancelled my account without my permission. I have never missed a payment for 6 years. Called Dish network and they gave me a great deal and will be installing tomorrow! I would stay away from Directv read more

I closed out my account last year in September. Paid all remaining dues and returned the equipment without any issues. We sold our home and then moved in October, the next month. I later found out last week, nearly a year later, they turned me into collections for a $64.09 charge they billed me for last November. They billed me however at my old address informing me there was a cancellation charge 3 months after I cancelled, which is another issue. I never got notified until my Credit score was lowered due to this collection debt. I immediately paid it last night and they then refused to do anything about being sent to collections. How about calling me since I didn't get any piece of their mail. Years and years of perfect payments to them and they do this to me. Now I'm having problems refinancing my new home to a lower rate because of this Only ding in my credit! read more

Rude service staff. Does not deliver as promised and it's sad to do business with them. It's almost as if you have to beg for them to do their job correctly. read more