The service from DirecTV has never been great but once it is working, Customer Service was not an issue. The price creeped up over the years, then they took off CBS. That was the last straw. The details are long and boring but the short story is I cut the cable. TiVo has a recorder that fits my needs but the first one died in 2 weeks. If the replacement works, great. Otherwise, I will go with another OTA product. No more DirecTV/AT+T for me. read more

I was with Directv for years, no issues ,service was responsible and then At&t shows up and it has been crap show ever since, from equipment failing and multiple customer service calls and techs who were not sure how to fix something. oh and when they replace your failing equipment you are automatically placed in a year contract unknown to me till the other day when I cancelled service. I Received email of equipment to return , of which the 4 pieces I have 2 are on the list and the other 2 no one has. Also I cancelled on the 5th and I being billed to the 22nd.... I put up with this headache for the All Mighty NFL Ticket for years. Not anymore read more

Agreed to install between hours of 12 and 4pm. They did not arrive. When we called the customer service number were told: "we have no control over the technicians". So basically their representation that they will come between a certain time is worth absolutely nothing and they wont take any responsibility for it either. At about 4:30 the technician called and told us he was not going to come. When we told him it was bad customer service he said "yes it is" but" it was Direct TV's fault". A second customer service rep was much more accommodating and professional which is why they get two stars instead of one. Subsequent installation was on time and professional so they get one more star. read more

I cancelled my Direct TV account October 2017 at which time they owed me $120.17. To date I still have not received my refund, even though I have called at least every 15 business days. (That is because Direct TV keeps telling me that I should receive my refund within 5-10 business days.) I have a phone log devoted to my D TV calls. Today I requested to talk with a "manager". I was connected to Anna, head of the Billing Department. She says I should receive payment, in form of a prepaid credit card, within 5-10 business days. Let's see if that happens! Trust and credibility with Direct TV DOES NOT EXIST. When I asked what could possibly be holding up payment, she stated that since I had a dual account (Direct TV and AT&T) they had to verify my account. And, that must take 5 months!?! Evidently no one is accountable or responsible at the call centers. No checks to see if statements made to customers are acted upon. Appears to be a gap in actionable items.... Their menu says that all calls are recorded, I certainly hope so. Would love to see this fiasco played out for all current and future customers. I hope I never, ever, have to deal with either company again. One could die before credible action is taken on any customer's problems. read more

I moved to the north Dallas area in Sept 2012 into an apratment that limited me to providers for movie channels/ cable, ect. The one provider they had at the time was Directv. I was not a fan of them in the beginning but I needed the news channels. I decided to take the dive in March 2013 with Directv. I was given options such as month to month or a contract. Since my lease in my apartment was up In October 2013 and I was unsure if I was going to remain in Dallas, I went month to month since I established satellite service with directv in March. Now that a competing provider has moved in and having serveral issues with getting a satellite signal, I decided to cancel. As of this week, this was the third time the satellite went out and I have not had any reception all week for channels. That would have meant that I, a single woman, would have had to take off work for the third time to meet someone to get a signal. Of course, Directv technicians do not service my area on the weekends making it difficult and inconvenient for people that have demanding jobs. I go to cancle my service today. And because I told them "why" I was canceling, such as going to a competitor and have too many technical issues, they are charging me a $100 cancellation fee because I verbally agreed back in March to a 1 year contract. I don'e even have a contract on my cell phone let alone a satellite provider. Now, had I said that I was moving to an area or apratment complex that did not provide Directv, they probably woud have went off my original verbal agreement which was month to month, cancel at any time. Also, be careful with these guys. Almost 3 years after canceling service with Directv, my 87 year old grandfather who had battled cancer received a bill for pay per view channels and they were adult movies and lives alone. He doesn't even know what pay per view is let a lone call in and ask for an adult movie on pay per view. They service lady that canceled my service told me that there are no other options but that of a 12 month contract. I know this is not true because my parents had recently moved to the country and needed satellite tv. They first went with Directv (which they dreaded), then found out that another satellite provider was in their area so they switched after 45 days. I just want the conser to know of my expierence. I am sure there are other consumers that have not had any issues with Directv and are happy with them. But if you're shopping please do your homework and get everything in writing. The verbal contracts are a way Directv will compromise what you agreed to. read more

I don't write many reviews but this is just more of a warning than anything else. I had Direct TV come out and install a new system. The house I bought had an old satellite dish they replaced. Here is the kicker, they left the old one in my yard. I thought the installer just forgot it but when I called they said they do not take out the old dishes because there is no room on the truck...there was room on the truck to bring out a new one you would think that same spot could be used to take the old one out. Not a great way to start. read more

I was on the phone with customer service for 50 minutes. All I want is a bundled statement that I can see on the Internet. Is that asking too much? I could not understand half of what the agent said and when she asked me if I'd agree to terms I hung up. I'm not obligating myself to something I can't understand. I've had Direct TV for almost 15 years and I am stuck with them. We are seniors and my husband does not adapt well to change. And now we can't get Channel 4 I believe it is the one with Jeopardy:( They just are not customer friendly. I'd love to have Charter but it is not available at my address. (my daughter has it three blocks away but my spot will never have that ability.) read more

The "Bundle" with Century Link and Direct TV is a scam. You will never receive the promised pricing; it is offered to suck you in. When you call customer service to correct the over-charges, each company will point their finger at the other. You will be transferred back and forth between Century Link and Direct TV and the problem will never be corrected. Don't believe the pricing deals that are offered!!!! read more

I'm very disappoint of AT&T. It used to be the best company for communication. Now with DirecTV is a disaster, I dislike the service, customer service and the programing. I have 100+ channel but most of them are selling products or religious channels. Are you kidding me? I'm paying 130.00 a month for this garbage. read more

This is the WORST TV SERVICE EVER! I waited all day long, which they were to come between 12 and 4pm and now they say it will be 5pm. Do they not think you have other things to do? I will not continue with this horrible service, but will go with Spectrum. They have automated service where you can not even talk to a live person. DO NOT HAVE DIRECT TV! read more

This was the worst service ever and when I called to seek a solution I was met with gross disregard to my plight. I was promised that my issues would be escalated to a supervisor and now hours later no one has called back. The installers left debris throughout the house. They failed to connect my tv's to the internet. My internet went down for days before ATT came out to fix part of the problem. The lead guy spent more time trying to be impressive that he didn't supervise his trainee. My house was a experiment gone bad. If you have choices please run the other way!!! #NightmareOnMyStreet read more

These guys suck !!! customer service which makes rock bottom look awesome.....Can't wait to get out of the contract..and wait for them to go out of business read more

I've had the best luck with DirecTV. I've been a customer since 2009. Every time I have even the slightest issue, they correct it in a timely manner. They either walk me throught the troubleshooting or have a tech come out. Always extremely professional. They occasionally will knock $10 off my bill and send me movie coupons. I would recommend them to anyone! read more

I just aggreed to a 1 year contract last month they told me my bill is going to be $87 my bill for this month is $142 they told me it was because of price i increase every year dish or charter has never raised the price once you sign a contract read more

What a scummy fraudulent company this has become after being acquired by at & t. I happened to open by direct deposit statement today, don't always open, and found they were hitting me $44.99 for nfl channel that I didn't order. What a scam! read more

Direct Tv I have been trying to get it installed since an order in December. The installer her in Mike N. got mad and told me to shut up and left my house in disarray as he said his boss said for him to leave. Kayla and Mike on the phone Thursday where of no help. Ryan called back on Thursday said an installer would be out today first thing in the morning. It is 5:30pm now and I have not heard a word. Just got off the phone with Miracle and I was on for over 45 minutes with no results. She told me to call people. Why AT&T are you with them and this will be followed up with BBB and Costco. read more

They don't even deserve a 1 star! I guess Direct TV doesn't want their money or equipment back? The cancellation process has been a nightmare, and we are still in in! I cancelled on March 9, the guy told me that they would send us boxes to put our equipment in and return. By this past weekend we still had not received the boxes so I called to check what was going on, and also found out that they have now charged us for the equipment that they never sent us boxes for. so instead of ~$100 our balance is now $400... I told the lady (Ellie) I can drop off the equipment, she gave me an address and information that seemed a little shady... she said take it to Jesslyn Properties at 6051 Virginia Pkwy in McKinney TX and they have an agreement to ship via FedEx for free returned equipment for Direct TV. She said put the equipment in a trash bag, bring your account number, tell them it's Direct TV equipment and they will know what to do. I repeated back all of the information to make sure I had it correct. It sounded odd but I knew I called the right Direct TV customer service line so I took her word, she seemed nice and wanted to help. Today, my husband went to drop it off, he called the number she gave us first (1.800.742.5877.) which turned out to be a UPS number instead of Jesslyn Properties.. I thought, ok, makes more sense then but still there's a disconnect b/c she said they ship FedEx for free not UPS. Then he drove to the address she gave, and it's a place where you buy a home, not to return Direct TV equipment. So now, for the THIRD time, my husband is on the phone with them, the rep tries to get him to switch back over to Direct TV after he says no, then tells him, well Ellie isn't working today. OK, well we need to figure this out, this must be a sick joke, and the rep then laughed in his face. So now he's waiting on a supervisor. This is ridiculous, all we are trying to do is return the equipment so I can get my final bill that Ellie told me would be $111.08, but my guess is that that will get screwed up too. Really in my opinion the entire cancellation fee should be waived because of all of the time and hassle we have had to go through just to return the equipment. If this doesn't get resolved, ATT will see me at their store in person, and I have some ideas for how to continue if they can't resolve it either. Any way, I will be giving horrible reviews, warning folks, and never going with ATT or Direct TV again. read more

This is the biggest joke of a "bundled" provider for television and internet. They will bait and switch you with the idea of television being bundled with internet. In reality, they will push you out to a third party provider who will then bill you separately. The third party will send you a bill that will be far greater than your "discounted" bundled rate. If you have problems don't even think about calling AT&T or DirectTV. They'll first force you through an automated system to a third world call center. You'll be stuck trying to decipher what that inbound rep is saying, there will be miscommunication, you'll spend countless hours losing quality life and family time only to be told they do not provide internet and your account does not show you have internet. What!? Really?!Horrible, horrible joke of a company. And customer service, yeah right. They could care less. I do not recommend and am looking forward to cancelling my cellular data plan with this pitiful company. If you're reading this, I hope you're not the next sucker. read more

directv is absolute garbage!!! i had them for the better part of 10 years. they continuously messed up my billing. when i called to cancel services the conveniently didn't have a record of it. they billed me for a month without service and refuse to credit my bill because they claim there is no documentation. i had no service. nothing provided from them but they still are trying to bill me. stay far away from dtv. cancel your service or stream instead. garbage customer service as well!!!! read more

Im having huge issues with Directv. They gave me the updated system TWO WEEKS,AGO and let it out to the customers too early. It has too many problems. I have Demand issues I cant see movies. I cant playback I was inform there are many issues with the system. Its been two weeks. The tech guy has been great but its,the software that is the issue. They informed me they are working on the issue They said i can get a credit while i wait. Since they dont have a timeline. I live off recordings and off demand. It serms like they are taking there sweet time and im paying for something thats not worth it. I have to go to netflix ans other apps,to watch movies and i adk why do i still have directv. Directv seems like they dont care of the issue. Pleae do not get the update. It doesnt work and me the customet and others are the guinea pigs read more

At&T and Direct Tv is a scam. I went to set up Direct Tv now on July 2017 through At&t. First they went to the wrong address, then showed up 6 days later to the new address. They installed both At&t wireless internet and Direct Tv now. The tech. said it would work in 24hrs after it activated which it did not. Then they sent a new tech out and he couldn't fix it. Then I was told I had to send the old boxes back and new ones had been issued and were being sent to me. Then a new tech. came out to install them and they didn't work either, it turns out they not only canceled the old account but cancelled the new account as well. Had to start all over again and spent 3 days of my vacation days trying to remedy the situation. Countless hours trying to fix their mistake. I then asked if I could switch from Direct Tv now to At&t u-verse without being a problem or having a penalty and was told yes. Now almost 1 year later I am sent a collection notice from At&t Direct tv and states I owe $189.97 for an early cancellation fee but being it already went to collections and was never given to me from At&t or Direct TV as an early cancellation fee so I could dispute it, they tell me I can't because its in collections. I have spent 5 hours of my time again trying to resolve this issue to no avail. This is how they get 98% of people to pay their phony charges because no one has the time to spend trying to correct it and they make it impossible fix so people pay it to avoid going on their credit. I will not be a victim of this scam any longer. At&t and Direct Tv stop your phony scam on the public and do what is right! read more

I have become accustomed to losing service every time it sprinkles, and of constant "buffering" delays, but the latest changes in the listings included a real surprise: they are now charging $2.99 to watch reruns of 30 minute sitcoms like Big Bang Theory and The Middle! Until last month they were free on demand. No notice, no explanation....of course, the explanation is obvious. G-R-E-E-D! Same goes for the ever-increasing fees for movies on demand. Hello RedBox! read more

Anyone familiar with DirectTV well knows the service sucks, especially when you need it most--during stormy weather to keep track of conditions. Heck, it freezes up on simple rainy days! And the 2 year contract hostage-situation is deplorable, especially when their service sucks! I was within one month of contract expiring and after calling to tell them to let it expire, the agent offers a super discounted Internet service--I no longer want cable. When I accept THEN he tells me it's not available UNLESS I CONTINUE CABLE service. I ask to be escalated over this withholding of information and they FINALLY send me to someone in the 'Loyalty' Dept who offers the sun and moon: $55 MONTHLY credit on cable, $20 monthly Internet price--really, after 23 months?? I specifically ask the agent if this was going to extend my contract, to which the response was "No, you can cancel any time." After accepting I get a letter that says the special requires a 12 month commitment, for which there is a $330 early termination fee!!! ARE YOU KIDDING ME??!!! Three 'Loyalty' agents later, they still insist it's a 12 month commitment, and ETF. Can they be reported to the FCC or someone for blatantly lying, and recording their own lie? It's under 'investigation'--I don't have a problem going to court if they can't find their own tape. I. AM. DONE. read more

Absolutely outraged and disappointed! After spending years with DIRECTV as perfect customers for our TV provider they turn around and give us the shaft. My wife and I had just moved to a new community and wanted to transfer our services with them no big deal right... Well I get a call on my service date and the service tech says "I know the community and they only allow the satellite to be mounted in a bucket or on a tripod, which is something we don't do". After hanging up with him I had contacted another service provider to come and set up services for us since we were denied DIRECTV. They came out the next day and set up services. I called back DIRECTV 2 days after being denied services to find out what was happening with my account. The cancellation specialist and supervisor both told me that I was lied to by the tech and that they could install in buckets or tripods. I told them it was too late as I had already had new services provided since the service tech told me DIRECTV couldn't provide service, so just send the needed boxes for the return of my equipment. Both cancellation specialists told me that we are still being charged the early cancellation fee of $120. We find it completely absurd that we are being charged for something that was out of our control. This company makes Billions of Dollars and they can't own up to their mistake and waive a $120 cancellation fee. WOW. Bravo DIRECTV way to lose a customer for life, not to mention the thousands of people who will see my reviews. I also work in a multi-family community and used to brag about how great it is to be with DIRECTV and I promise you I will never refer you to anyone. By all means feel free to contact us in regards to this issue. Our account # was 53332288 Unsatisfied, The Cadungug Family read more

Horrible service since they are now at &t. They used to work with you. And now you will have all these fees you did not know about before. Be careful when you sign on for a year. The next year the amounts will rise considerably (a lot). read more

Entered a one year contract. My bill was suppose to stay the same. It went up every month, I never received my gift card, had the movie channels free for 3/mo.. A week before time was up I called and told them that I did not want to continue with the movie channels. The next month they charge me for all of them. Was told that my bill would be credited for this but it never was. They in NO way kept up their end of the contract, EVER. After 5/mo of this we canceled services. The early cancellation fee was waivered. A month later directv took $375.55 out of my checking account without my approval. Did not even have an account with them any more. I was told by the Credit Union that there was nothing that I could do about it, that it was legal. Im still fighting this. read more

THIS COMPANY SUCKS I REPEAT THIS COMPANY SUCKS!!! BEWARE STAY AWAY!!! I have a long miserable story about them but its just to long so just to sum it up let me begin! There commercials say "easy to move" yea right moving my service to my new house was literally the hardest thing ever!!! I had my light, water, everything transferred at my house by the time I moved in. But my cable NOPE!!! I had to wait 2 weeks until they could send someone out there!! On top of that I had to pay $250.00!! WTH???? So that's just 2 problems! the biggest problem was they sent literally 4 people out to my house and none of them installed my cable because "in the system they had it as a service call" when I called several times and repeated to them that I was moving!!!!!! WORST COMPANY EVER STAY AWAY! read more

I was a Directv customer for over 11 years. Service used to be great. Then, ATT took over. Service sucks, there is a lag when you turn it on and the people in the call center are condescending and rude. I cut the cord, saving myself a lot of money, and just wanted to return the equipment as I am required to do. The guy in the call center argued with me, demanded that I justify how I spend MY MONEY and was a total jerk. I was paying $150 a month to watch about 10 channels. NOT WORTH IT. Google Fire TV and HULU work much better. read more

Terrible installation people. Set a date and time and don't even show up. Waste your entire day then say well maybe next week same time. Such a waste of money and life dealing with big corporations like direct tv/AT&T. I do not recommend this company at all read more

I have been a DirecTV subscriber for years. We live in a remote area of Oregon and when I signed up, there were limited choices. Two weeks ago, my satellite goes down and after spending 30 minutes on the phone with tech support, we agree that the receiver needs replacing. The young lady who I work with promises to send me one. After 1 week, I call DirecTV and ask where is my satellite receiver? I am told that the receiver was delivered to my residence that day and to look for it which I do. After some discussion with the young man in the customer support group, I ask for the shipping tracking number and he tells me that there isn't one because it was never issued?? I ask him how can that be. At this point I realize I am being lied to and, after being asked by him if he has provided me with excellent customer service, I hang-up. After taking my blood pressure medicine, I call back and after several attempts with the automated system, get to talk to a young lady who tells me her name is Rock. Rock admits that the receiver was never sent and promises to send me a receiver via Next Day Air and an email with the tracking number. That was 3 days ago and, as of yet, no receiver and no email. My suggestion to anyone who is thinking about signing a contract with ATT/DirecTV is DON'T! Dish Network is a smaller company, is more personalized and, based on my initial interaction, provides way better customer support. ATT/DirecTV is too big to provide even adequate customer service and treats their DirecTV customers as if they are a nuisance. An update: I did finally receive and email indicating that I would be charged an additional $8 per month to cover the cost of replacing the receiver which I have not yet received. read more

Please don't use Excede internet! The packages are not competitive for today's high usage devices. I sent hours on the the phone trying to resolve issues. Their people are pleasant enough but the service they provide is sub par!!! If there was a way to give them no stars I would! read more

Terrible TERRIBLE.....we ordered Direct TV for our second home where there had been service just 30 days prior to our purchase. We had a technician come out who him hauled around about having to get his ladder out to install a new dish and then told us every reason why he could not install the service. He left, keep in mind, this is a 2 hour drive from our home, and we went out JUST for this installation. I called and complained to customer service who offered us over $600 in visa gift cards and bill credit if we would not cancel, and that they promised they would send someone else out to do the install, who would indeed do it. We had to schedule for 2 more weeks because again, this is our 2nd home. Well, this past weekend we went out for the installation and who shows up THE SAME GUY.....who AGAIN, said he was not going to install the service, unbelievable, the WORST company ever. No one cares, the dish is already mounted, all he needed to do was hook up a receiver and he would not do it. Fredrick was his name from the Ft. Worth office and his supervisor also refused our installation. I have never seen such terrible service and someone who was just too lazy to do the work. read more

If you're searching for a cable/internet provider DO NOT go with directv!!!! Since we have had this service the on demand feature has never worked. They refuse to send a tech out to fix the issue and keep saying it is an "on going" issue. On top of not being able to use on demand, the internet rarely works. Some days we have signal but most days we do not!! We have children who need to use laptops for school work and can't because we can never connect to WiFi! So frustrating! We have already replaced our router once. Every time we call them we are on the phone for over an hour trying to troubleshoot the issue! Which is fine but if there is a history of me having to call how about at some point you just get a technician out to troubleshoot the issue themselves rather than the customer who pays to not have to go through this trouble! DO YOURSELF A FAVOR AND KEEP LOOKING ELSEWHERE FOR CABLE/INTERNET read more

Attention: if you are thinking about using Direct TV avoid it and take your business elsewhere. I unfortunately became a customer December of 2016 for the rate of $83.94, this included tax. Now, as of January 2018 my bill has gone up to $145.16 all bc they said I didn't honor the contract?! I call and ask how I'm not honoring the contact and they said bc I didn't end up with AT&T services as well. Wait, what???? Ok so I go back and look at all my notes and what I signed, there was not one document that stated I had to have AT&T in order to keep that rate for 24 months. I ask if they can resubmit where they said I agreed to that, surprise surprise they can't come up with the document so now I am stuck with this contract until December 23rd 2018. Can not wait to send back their equipment and find another company. Screw your company. Oh and beware, I asked for them to go back to our recoded conversations they say they had, so I could prove that this was never stated to me by the sales representative, I was told they say that but that it's all random. So don't expect to have any legal recourse on their part bc they do not have it. read more

THE WORST!! A direct tv customer service rep gave me incorrect information and failed to make a note on my account, so now I have a balance of $250. I've been calling for the past month trying to dispute this balance. But get NO help from customer service or their managers because "there is no notation on your account" Well duh! because the representative failed to make that note! I ask them about an email they sent me but customer service says they see no such email on their side. How is that possible? I've been their customer for 5+ years, I have Never made a late payment, yet they can't fix the mistake that they made. I asked them to pull a call, so they can hear what was said when I called and they gave me the run around. I was on hold for 20 mins then the representative says "okay.. well..." CLICK! They seriously ended the call. Another time I was getting transferred for 1 hour and 17 minutes! And they still didn't help me!! I'm never using them again. read more

I was a customer with Direct TV and never expected to experience the absolute worst customer service I have ever had. To start you can almost guarantee to be placed on hold by a second English language speaking non informative poor customer service handling person. This person will guarantee you that your needs won't be met and you orders and information will most definitely be jacked up. After calling for the 6th time and sworn to speak to a supervisor I was placed on a 90 minute hold with continuous promises that a supervisor would be on that never happened after 90 minutes. IF YOU WANT TO WASTE YOUR TIME AND MONEY WITH SERVICE THAT WILL RAISE YOUR BLOOD PREASURE AND MAKE YOU FEEL AS IF YOUR COMMUNICATING WITH A FORIEGHN EXCHANGE STUDENT WHO HAS ZERO UNDERSTANDING OF WHAT THEY ARE SUPPOSE TO DO THAN BY ALL MEANS GO WITH DIRECT TV OR ANY AT&T SERVICE PROVIDER!!!! read more

Phone Support. Spend over an hour and a half (2 phone calls because I was "somehow" disconnected during the first call - and the SUPERVISOR I was talking to didn't bother to call me back), The 2nd person I spoke with on the 2nd phone call asked me one question and then said she would send a technician out Monday (today is Saturday), but that's the best they can do. I have been a Direct TV customer since 1998, but there are other options and I am looking into them. Being transferred 4-6 times during a one hour, 11 minute support call is NOT acceptable. read more

I bought Direct TV from AT&T as a part of a bundle, TV, internet, and voice. I had to end it after two years because AT&T was unable to provide reliable internet. When I cancelled, AT&T said they would waive the DirectTV early termination fee. Then I got a bill from DirectTV for an early termination fee. I talked to DirectTV who said they were "partners" with AT&T then said they were separate companies and that AT&T could not waive the early termination fee. I never dealt with DirectTV until the bill showed up. I bought it as a part of an AT&T bundle. So they want it both ways: they are "partners" when it comes to sales but "separate" companies when it involves a payment or credit to a customer. My advice: stay away from them both. They have no ethics, whether they are "partners" or "separate" companies. read more

Loose signal every time it rains! Monthly bill is just as unpredictable as the service. Unfortunately its all my area offers or I would USE ANOTHER COMPANY! They bait with discounts and special offers when starting service however they fall off after a few months. Tired of calling every month just to get a consistent bill. Worst thing ATT could have done was merge with such a HORRIBLE COMPANY! Directv points the finger at att and vise versa when theres an issue. read more

I am disgusted that DirecTv dropped The Weather Channel. The Weather Channel were real meteorologists, great and easy ways to search weather for friends and family all over the US, they had some very good shows other than weather reports. I hope DirecTv can negotiate and get The Weather Channel back on. Weather Nation is very lame and I no longer go to channel 362 for weather info. I am seriously considering using a different provider. read more