At first Direct TV seemed ok. When I switched to a cheaper cable company and paid the early termination fee being I was in a 2year contrac. I needed an itemized bill showing that I paid the early termination fee. I looked on my on line account and it wasn't their. I called them several times about it and they said it was there, but it wasn't and I told them this. I told them I would like a final itemized bill sent to my address or email me one. I was told they could not do that. I lost $107.00 reimbursement I was supposed get from the new cable company I went to because or their poor business tactics of not giving me what I needed. I guess I should have stopped the auto pay before I counseled and then they probably would have sent me an itemized bill then pay what I owed on the early termination fee. So much for being a valuable customer.I would not ever choose to go back to direct tv. Your best bet is to go to spectrum or some other company besides them. Very poor customer service and they only do auto pay. read more

I originally had Direct TV installed. However, the service did not work due to Frontier. I cancelled both. Specifically Direct TV in October. I returned their system and have the paper work to prove it. They continued to charge my Mastercard for November, December, and January. I have called numerous times about these charges. They keep telling me I didn't cancel till January. These charges are unjust and they refuse to credit my card, even though I have the paperwork to prove this. So, if you are thinking about getting their service, DON'T! read more

I have a problem with the volume not working right for the past 2-3 weeks. I have called Directv 3 times and did a chat once. The customer service is ABSOLUTELY HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! All they do is read from a book and tell you what to do from that and these were suggestions I already tried. They do not listen to you and do not case, they just want you to do what they are reading from their book. I did factory reset 3 TIMES!!!!! HOW MANY TIMES DO I HAVE TO DO THAT BEFORE THEY GET IT THROUGH THEIR HEAD THAT IT'S NOT FIXING THE ISSUE?!?!?!?!?!?!? I asked why they can't just send a new box like they have MANY times before. Of course I am told that the warranty has expired..........HOW CONVENIENT FOR DIRECTV!!!!!!!!!! I have to find another service but now from other reviews I am reading, I see that Directv may keep charging us even though we are not customers anymore. Directv outsources their call center so they can make more money(or get tax breaks) yet they continue to provide shoddy service. PLEASE DO NOT GET INVOLVED WITH DIRECTV!!!! read more

Company continued to debit my bank account 198.00 for 5 months after service was cancelled. When I realized this and called them to inform them of this error I was basically told "tough luck" and they will not be doing anything to refund this money. To treat a loyal customer - never late with a payment- in this manner makes no sense to me. Instead of refunding the funds owed and staying in good standing with myself they chose to basically steal that money from me and lose me as a customer forever. Very interesting business strategy. I ENCOURAGE ANYONE READING THIS TO FIND ANY STREAMING SERVICE OTHER THAN DIRECT TV. read more

Talk about incompetent customer service, this is it! My wife attempted to turn in our DirecTV equipment when we sold our home but a male customer service representative convinced her to keep it and put our account in the "vacation mode" as we might still have service within the other state we relocated to. Well, we did not and this customer service agent did not input the data correctly, so we received two additional monthly charges of over $210 per month for nothing. When my wife contacted customer service a second time, she was given the excuse that was the initial customer service representative's error and she could do nothing to remedy the situation. Well, I contacted DirecTV and asked to speak with a human being, after much around and around, they claimed they understood my frustration but I still owe them monies for service I did not possess over the past two months. Well I paid them and I am letting others know how irresponsible this company is to not hold their employees accountable; nor make it right with us consumers. In the end, they are only out for profit and to Hell with what we think as consumers. read more

DO NOT, under any circumstances, use "DIRECT TV" as your provider for TV service! Their customer service is NON EXISTANT! Background, for this review. Recently (within the last 3 months) we were very dissatisfied with our then Internet/phone/TV service provider, mostly because it was getting TOO expensive to keep. A very nice young representative from Frontier/Direct TV called on us, "pitching" Frontier internet/phone service & DIRECR TV (wireless, internet connected). He sat around the kitchen table, extolling the excellent internet service & great customer service of Frontier & Direct TV. ALL lies! We gave him (and Frontier & Direct TV) permission to change to them for our "providers". After changing everything, the FUN began. Frontier was the lesser of two evils; only had phone issues (still having them, but should be rectified within the week. Direct TV does NOT have a "dish"; it is all internet based. There is a device (which is powered by plugging in an electrical outlet), called a "GENI" it plugs in to the HMDI socket in the back of the tv; it communicates with your Wi-Fi source (mine is about 20' away, with NO walls to go thru). After it "finds" the connection, the real fun begins. I am 89 years old and a little technology challenged; so trying to use "AI" virtual assistant is NOT a good match. DIRECT TV is possibly the WORST TV provider in the United States of America! Others told me that before; I thought, nah, that can't be right. IT IS ABSOLUTELY TRUE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! In order to "use" Direct TV, you must create a "user" profile, to be used EVERYTIME the system goes down, (which it did frequently). It requires typing in user name, password, and a list of other requirements. Direct DOES NOT HAVE "customer service" people. You call in on their "chat" line and get an "AI" virtual assistant; after answering many questions, you are turned over to a LIVE person, who tells you to go to their web site to get the answer you are looking for. The first time I called, to get a replacement "geni" (their wireless connector to your internet). While watching TV, the signal gets lost, the TV starts looking for an internet connection. IF you are lucky, it finds one in 30 seconds; otherwise; it shuts down, and you must sign in again using user/password. I called in today to CANCEL Direct TV, due to their LOUSY service: I go the AI virtual assistant that informed me IF I continued to cancellation, I was liable for a $420 charge for terminating my service early. I clicked on AGREE. I will pay them, on MY payment timetable. AGAIN; PLEASE DO NOT USE DIRECT TV FOR YOUR TV PROVIDER!!!!!!!!!!!!!!!!! read more

Just a big thumbs up to AT&T managing to enter into a contract dispute and lose access to ESPN right when college football starts. Your service costs a fortune and you can't even guarantee me the channels I pay you to give me. Goodbye! read more

I have had Direct TV for years ( no issues ). I Had all my Direct TV equipment upgraded when I purchased Smart TV's. Since than ( 7 months ) I have a one minute delay ( black screen ) when I change channels. Direct TV has changed out my Tower 5 times and reset my system numerous times, no luck. The service Tech's blame the problem on Direct TV end and Direct TV blame the issue on my end. Meanwhile I am stuck paying high dollar for terrible service!!! read more

Thank God we got a good price from Directv because their system sucks! The TV continually skips and then when you call in they try to sell you a service contract. I have an idea, why don't you idiots give me the service I pay for. Why don't you get your sh*t together and actually fix your system. Does Directv not realize that not only are they NOT the only game in town but they are headed the way of Blockbuster Video? read more

We have been with Directv for years! Ever since ATT bought Directv the service has been so terrible. We have two accounts and we have cancelled one account and now Directv is charging us for equipment that we have never had at that home! I have spent hours trying to get this issue resolved and it has been like beating your head against a stone wall. I am so upset by this experience that I am going to cancel our other Directv account too! Unless you have hours on the telephone do NOT due business with DirecTV! read more

Poor Service, poor quality and especially poor value compared to other providers such as HULU. Trying to cancel is a rip-off.

Is there a way give negative stars. Direct TV should deserve -5 They are the most inefficient when it comes to customer service. I truly believe that they do not understand the definition of Customer and Service; wors, no clue what Customer Service is all about. As time goes by, better providers are showing up and I can see that the future of Direct TV would likely follow Block Buster. read more

How I did I get conned into DIRECTV? I was OK with this a little too expensive but they promised me direct. It included a box that has Netflix on it and I did not get that upon and installation. This is a con job company. I am not happy and they don't care that. I'm not happy. I spent hours last week talking with people. Spark signed me up and it was very pleasant. He continues to promise me what he said, but nobody has fulfilled his promises. Sky was also very pleasant. Then there was a girl that was not pleasant and so other people that were not pleasant. They told me it should not matter if I get Netflix or not because every television has Netflix that's not what I said the only way I would leave DISH if I had the same things that DISH had that is only way to leave DISH promised everything that I had on DISH and I had none of the same things that I had on DISH. Today, my total television experience was less than 30 minutes. That's how much enjoyment I got out of my DIRECTV. I want DISH back. I want the cost that they said I was gonna have with Netflix. I feel cheated. That's what I get for being disloyal. read more

Corporate scam artists at its finest. Entered into a 2 year contract and mid-term they increased the price of the service. What's the point of a contract if terms aren't set for the life of it?! Basically just a tactic to keep you and charge you whatever they feel like...or charge you for trying to cancel midterm if you aren't okay with fluctuations in prices. Be warned ladies and gentlemen! read more

NEVER purchase AT&T TV service. I ordered new fiber cable service from AT&T on September 4th. I checked my Internet service the morning, September 5, there was no service. AT&T disconnected the service without my knowledge. It is now September 19 and I have no Internet or TV and I am trying to run a business from my home. During an excruciating 7 and a half hours on September 5th attempting to reconnect the service that shouldn't have been shut they assured me it would be fixed. Now, 16 days later still no fix in sight. They scheduled two tech appointments and no one showed up. It was totally their error and they are telling me there is nothing, they can do. read more

Today I was on the phone with Customer Service (CS) for over three hours with no satisfactory end. I escalated to 2-3 supervisors to no avail. All they want to do is get you off the phone. I talked to some 6-7 people and had to explain my need each time. When a supervisor called, she left a general number which meant I had to repeat again. I tried filing an executive complaint starting with the CEO but could not locate an email. I sent him a LinedIn but don't know if I will hear anything. If you call with an extraordinary need, good luck. I am searching for an alternative. They just plain don't care!! read more

Don't get taken with their latest PROMOTION. Get 50% off you bill for 2 years if you pay 5 months in advance. Once you agree to these terms they activate you and then tell you how you need to go buy EBay gift cards. WTH? AT&T has hit rock bottom read more

LIARS LIARS LIARS LIARS LIARS LIARS LIARS A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services. read more

It's great for exercise because you are constantly having to restart it and sometimes the modem itself to lose the "Your video is still loading" message while watching network TV! I installed an antenna just so I could watch PBS or network television while my Direct TV is trying to figure out how to work! BTW. Public Broadcasting Service, publicly funded via donations, evidently isn't their cup of tea because it just recently stopped broadcasting altogether. Yelp needs to add a negative number of stars option! read more

I have been told by my insurance company and a roofer that there is a cable strung across the roof that represents a safety hazard. Apparently this was done when Directv installed the satellite dish. They tell me that the cable needs to be installed in the "normal" way - not across the roof and that the turbine it's attached to may need to be replaced. Directv tells me that they can't do anything about this unless I pay for it. I told them that I should have to pay for this since Directv caused this problem. They say they won't do anything about this unless I pay. read more

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Relocated from one condo unit to another in same building. Had to move out of the previous unit in June 2019. Bought a condo in the same building and did a full renovation taking it down to the studs. Did not move into the new condo until March 30, 2020. Continued to pay for DirecTV service the whole time because it was too complicated for DirecTV to manage the account equipment. In August of 2019 I had DirecTV come out to put the dish for the new unit up and run the coaxial cable to my unit. Several technicians were unable to get the coaxial cable to the unit and so I paid someone else to get the coaxial cable into my unit. AT&T/DirecTV billed me $200 in August 2019 presumably for a dish installation although there was no coaxial cable run between the dish and my condo unit. I requested a technician to finish the installation which was set up on March 30, 2020. There was no charge for this appointment and the technician came out and quickly had my service up and running. Then the technician told me that he wasn't going to get paid as much with the kind of service order that I had and he asked me if I would be willing to let him call AT&T/DirecTV and put in a different kind of service call. He explained that there would be an initial charge of $200 (Presumably the same charge that was billed in August of 2019) on my bill but it would easily be removed. He then called into AT&T/DirecTV pretending to be me and placing the new order. Later, I was notified that the charge could not and would not be removed. After spending way too much time on the phone, "the back office" has decided that the charge is appropriate. How can another person, let alone an AT&T/DirecTV contractor, falsely portray themselves to be a customer and put unauthorized charges on that customers bill? I should not have agreed to let the technician make the call but the facts are that a designated AT&T contractor explained what would happen and it did not happen the way it was explained. I have all the backup that shows clearly the fraud. The charge in August 2019. The same charge again in March 2020. With respect to the service call on March 30, 2020, my original order Activity Number 1-375J0GS8 showing that the technician arrived at my home at 10:40am on March 30,2020 and my acceptance signature was captured on March 30, 2020 at 11:05 am -25 minutes later. Then, I have another Activity Report 1-375YDJ9D that says that the technician arrived at my home at 12:52 pm on March 30, 2020. This Activity Report says that my acceptance signature was captured on March 30, 2020 at 11:53am - before the technician supposedly even arrived! read more

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This company is excellent at 3 things 1) hold times 2) transferring you to different departments 3) taking your money read more

Direct TV along with AT & T ... offers poor service with over priced cable & wireless services...i stayed on the phone with customer service for 24 minutes to find out where I need to take my cable boxes. Transferred 3 different departments... My cable fee almost doubled in last few months. They are feeing customers nickel & dime here and there... I'm soooo DONE with AT & T.. I've been their customer forever... #BYEAT,T ... #STOPFEE Beth read more

Don't DirecTV First of all it does this weird blinking thing when you switch channels where everything blanks out for a couple of seconds. Then if it rains too hard, the picture pixels or you totally lose signal. Also, trying to find the latest movie lineup is not easy and the selection is poor. Lastly, when I called for help with our plan, I was on chat and the phone for over two hours while they thanked me for my patience but never resolved my problem. It all sounded good with the promotional price for 24 months, but it's not worth it. read more

I've been a customer with DIRECTV for over 16 years. I became a customer of DIRECTV after switching from Dish Network, at the time that I switched to DIRECTV it was the better option and provided superior service. After AT&T's purchase of DIRECTV the customer service has been horrendous to the point that even during my cancellation I was not told that I had the opportunity to schedule a cancellation date. When I called to cancel I was under the impression that I was canceling that day but they let the account run to the end date of the billing. In order to charge me more money and to not allow me to recoup any money or have less money refunded to me. If you don't have DIRECTV don't ever get it, if you have DIRECTV cancel as soon as possible. read more

As a long term DirecTV customer (over 10 years), it pains me to write this review. For the longest time, customer service was great. Didn't matter where I lived, Texas, California, etc...same great service. Since AT&T took over...now when you call Customer Service, all they want to do is sell Sell SELL! Also now, they ask you for permission to market things to you on your home/cell phone, EVERYTIME you call. Costs aren't cheap either. Soon, they may be replaced as other outlets are getting the channels I want...and providing them possibly at a lower cost. read more

Directv AT&T is actively and consciously defrauding customers. After AT&T purchased Directv everything went down the drain. The forced me to change my receivers and then many of the channels in my package were blurry: they artificially caused that to up-sell services. These pranksters are using technology to create glitches in your channels so you are forced to accept a service plan and then after you do, then they click a button and allow you to see the complete channel lineup. I cancelled already. THESE FOLKS DESERVE ALL THE LAW SUITS THEY COULD GET FOR BEING SO LOW LIFE ABUSING A###OLES. read more

Where do I start? With the wireless mini boxes that have such a long delay between remote control selection to actual result on tv you wonder if the selection even worked? Or the insertion of rogue channels into my favorites that I didn't pick? There is the one about room specific remotes. Not so much here. Turn on tv in bedroom, tv in living room comes on! Oh, oh, what about the times all I get when I turn on tv is a blank white screen? Menu is super (and not in good way) slow when trying maneuver through it. Lag time is terrible I could go on and on. Just counting days till contract is up. read more

I'm in hell waiting to speak to someone. We have already had to reschedule b/c they didn't tell they technician. Now I've been trying to speak to a supervisor and was told he doesn't think he is in..it is 10:05am...must be nice!!! I've been transferred at least 3 times so far. All I want is for my parents to have some tv...is that asking too much? UGH! So far, they have not even offered any sort of compensation for my husband having to take time off work...twice and my parents rearranging their schedules. To be inconsiderate to your customers is not good karma. Now I'm told the supervisor just got in and he has to log in which will take about 10 minutes. Really? Your computers take that long to start up and for you to log in??? Myself and sister have DirectTv...I don't think I will be recommending this to anyone else. read more

After having direct TV all these years I canceled them today because they want to censor what news I can see. OAN is my favorite news so Direct TV had to go! I mostly watch everything online these days anyway. Liberal CEO's are bad for stock holders! read more

This service is shit, and customer help is worse. Overpriced and crappy besides. Anything would be better.

The most dishonest company I have ever dealt with. $200 visa card will not be sent unless you go online and claim your card, whatever that means. Then since you do not know this or are told this you call and ask where your card is and they tell you 4-7 weeks, so you wait. Then you call and at this point the time to claim your card has expired! Therefore no card! Not to mention the free Sunday Ticket is only free if you upgrade to the choice all included package which is also not mentioned. Andrew Dillon account number 53599485 read more

We had an install tech at our townhome on Aug 30th. He was unable to install the satellite because the service line would need to be buried. Well, it's been twelve days and we have yet to hear anything from Direct TV! I'm getting frustrated and I'm ready to cancel the service all together! read more

Direct TV is a bunch of crooks and liars!!!!!! We cancelled our service with them 2 weeks ago. While on the phone cancelling our service, we asked multiple times if we were going to have to pay anything else and we were told no because we had already paid our bill that was good through 7/20/20. We were then told we would receive an email on 7/21/20 telling us how to return our equipment. Today is 7/24/20 and we still had not received our email so I called customer service asking what to do. While I am on the phone with them, I get an email saying I owe them another bill from 7/13/20- 7/23/20 for $140!!!!!! I asked them why I was receiving this when I had already paid this months bill and they said I had not paid since back in June when I have proof showing payment was received. Cancellation of our service was processed 7/20/20 but the billing period on this magical bill I just got goes 3 days after they cancelled my service. this company is a joke! we spoke to about 10 different people and they all told me something different. if you need a cable company-- go to XFINITY! Direct TV IS A HORRIBLE COMPANY AND WILL ROB YOU!!!!!!!!!!!!!! read more

It is a scam to add a pay feature like NFL Sunday Ticket to an account and then force the customer to spend time waiting and then chatting with a customer service agent to get removed what should've never been on the account. And then to make me schedule a phone call to talk to NFL sunday ticket salespeople to finalize the cancellation, it is absurd! Change these shameful practices immediately! Would give zero stars if given the option! read more

The most blatantly deceitful and dishonest company I have ever encountered. If you choose to do business with them, never close a conversation without getting their promises in writing or verified email- which you will not be able to do. I am convinced these people train their representatives to say or do anything necessary to get you under contract, then they over charge you. If I could give them a minus 50 stars I would. Buyer beware. read more

I have been a DirecTV / ATT customer for over 10 years. Never had a problem with the service the pricing is somewhat competitive but when they took CBS off of my channel lineup and didn't offer me a discount for my loss of service I was less than happy. Have since gone out and purchased a streaming device and seriously considering doing my television alacart in the future read more

AWFUL customer service. Ever since they merged with att it is a nightmare getting anything done. They transfer you and make you tell the same story to four people before you get someone and then they screw you. ATT says it directv's fault and directv blames it on ATT. I have cell phones with att for 17 years, directv, and U-verse internet. I move and my new house can't get u-verse Internet so I have to cancel. They say they have to send a tech out to verify I can't get it. I wait all day, he verifies it, all good. Lady tells me no early termination fee. They also messed up my u-verse bill. They tell me i get a $90 credit. Then a month later I get a credit card charge for $140 instead of my $90 credit so they really billed me $230. I call and they tell me it's for early termination. Talk to 3 more people and no one will waive it. Early termination is $130 so I ask why I was charged $230. They tell me they can't see my whole bill so they have no idea. Directv transfers me to ATT. ATT tells me they can't see my whole bill so they don't know either. No one knows why I was charged all this money but neither will credit it back either. WTF!!! I have always bragged about ATT and Directv and encouraged everyone to go with them but I have never dealt with such a disorganized bunch of people with absolutely no customer service skills. I will definitely be cancelling my cell family plan next. RIDICULOUS. read more

worst customer experience I have had with anyone in a long time. Been with AT&T for over 10 years. Had to call in 7times on same issue. Keep asking for a supervisor and said none was available, after 4 th call they said a Supervisor would call me back, 5 days later no call. Finally got sent to retention department, another great experience for a dispute of $19.95 when I said I would look for another provider, I was told if I wanted to pay the disconnect fee that was my choice and transferred me to another department that had nothing to due with my issue. Loyalty means nothing to AT&T, so I will be looking for something better. Can see why the reviews are what they are read more

Worst customer service ever!!! I called last month because my bill was steadily going up to a point where I was paying over$150 a month for 2 tv's.,so I called and I was told that My bill was now down to $87..Now I get the bill this month and my bill is back to $150. So I called customer service again... I talked to Antoine he told me that I would need to talk to the loyalty group.,He transferred me to cancellations and then they transferred me to Luke in Loyalty. Luke explained to me that in February I was told that my bill was $23.27 and in reality the bill was $150. So then my bill went back up to $150.,so I paid the $150 yet again this month. And Luke supposedly gave me another credit of $50 and I told him we will see I can't trust Directv. I'm seriously thinking about dumping Directv after almost 11, years and going to Dish Network read more