I enjoyed my direct tv for years. This changed when they added a new format for recordings. The screen prints are smaller. If you are not careful you will erase programs you still have not watched. And worst yet. You cannot request to go back to old format. The fix was permanent. read more

I have had Directv since 2000, ever since Directv and AT&T merged serve has been just horrible, a living nightmare. i recently changed my plan and it has been a total mess. it is going on 3 weeks and it is still not squared away. i had to call my bank to get them blocked from taking money out of my bank account. read more

this company is horrible. I have had multiple issues with the receivers, the service is very expensive, and the customer service representatives are useless. read more

How interesting- I wrote a scathingly negative review of our experience with DirecTV about a year ago and included a particularly ridiculous e-mail response I'd received from a DirecTV employee- lots of people found it "useful"- and it now seems to have vanished from Yelp. Well, I'm back with a freshly negative experience! Suck it, DirecTV! I DESPISE you. I'd rather have no TV at all then deal with the lobotomized half-wits you call employees. We always had Comcast before and I'm happy to report that we're moving the hell out of our building which limited us to DirecTV, so we're CANCELLING! But wait- it's not so easy to cancel the devil. No, you'll be put through hell regardless...My husband called today to cancel and the liar on the other end told him he'd agreed to a 24-month contract. LOL! We signed a year lease in February 2012. We had no idea whether we would renew the lease or move in a year. Obviously, we didn't move but we would not have known what would be happening and therefore, we would not have agreed to a 2-year contract. Anyway, we signed up through some rep for the building. So, the woman starts arguing with my husband and until he asks her to send him a signed copy of the alleged agreement. Guess what? They don't have one. Again, I must say: SUCK IT DIRECTV!! Now, we're going to be mailing back the equipment (because unlike Comcast, they don't have any offices anywhere convenient. God forbid that they make things convenient for their customers!)...and I'm not stupid enough to think that this will be the end of our saga. I'm sure they will try to siphon more money out of us somehow. And I'll faithfully chronicle that experience here. In the meantime, we're almost done with DirecTV and I will throw a party once we get away from these thieving, lazy, money-grubbing scumbags! How they stay in business, I'll never understand. But no more service going out because of drizzle! No more dealing with empty-headed, powerless employees! I am almost dizzy with glee! SUCK IT DIRECTV!!! SUCK. IT. read more

I have been a loyal customer for over 20 years. Each time I moved, I continued to use their service. I recently moved into a condo building who was forced to change service, as they went through Access Media who was a supplier of DirecTV and they were so absolutely horrible in providing the DirecTV service, that our building was allowed to change the service in our whole building. When I called to cancel my individual service, I was put on hold for 30 minutes so the operator could "speak to the supervisor" about waiving a CANCELLATION FEE. This is a condo building. The operator gets back on the phone and let's me know that it's federal regulation that I must pay $20 a month for the next 11 months because in addition to having their service in our building, I also had been paying for two extra receivers and it's a penalty because I've canceled. DirecTV, you have just made a very bad judgement call on a customer who has been with you for 20 some years to not waive a lousy $220 fee. Shame on you direcTV. P.S. Get a new supervisor, he or she made a horrible decision, not to mention the absolutely rude customer service representative. I wish I would have taken her name. She was the worst. For the record. My call was placed today at exactly 11:45 am and it was completed exactly 34 minutes later with about 30 of those minutes waiting on hold. Another great customer service experience from DirecTV. Why I stuck with you for so many years is beyond me. You really do suck, I should have listened to everyone else who thought the same thing for years. Tammy read more

By far the worst customer service ever. The Directv to go is not true. You can't watch anything of your recorded programs on your mobile device unless your connected to WiFi. I was on the phone waiting for a manager for over 20 minutes when the agent put me through the endless phone prompts. I could not get back to that department in Louisiana. I called back and ended up at a call center in the Philippines. They could not transfer me to the retention department. I have been on hold now for over 25 minutes after the endless phone prompts. I despise calling them! It's a long and painful process to talk to a US agent! read more

I only gave one star because I cannot give zero. I am pretty sure that I have never dealt with a company with such useless customer service representatives and so called "supervisors" and I use that term loosely. It started yesterday when my direct TV went out and granted there was a snow storm but I live in Chicago and I believe that they should place the dish somewhere where there is less of a chance of it being covered with snow than on the roof of my 2 story home. So I called because I had no cable service, missed the Superbowl and anything else that I may have wanted to watch. I call and technical support asks me if there is a way I can clean the dish off myself and I said "unless I can sprout wings and fly to the roof then no, there is no possibility" then I was transferred over to another representative who lowered my bill $13 for the next 12 months because of "customer loyalty" then sets up an appointment for a technician to come out the next morning. The technician comes out says he can't do anything changes a bunch of numbers on the satellite and then mumbles something about 3 satellites and leaves...mind you now I am not even getting an error message now all the channels are just coming up as a blank screen and I didn't even receive a follow up call from the company to see how the service call went. I called back today because you guessed it, I still had no television and spoke with I believe her name is lori she was very nice and I was supposed to be transferred to a supervisor and I get transferred to some guy who irritated me more than I already was because he asked me what was going on when I just spent 38 minutes explaining what was going on to the previous lady. I tell him I was supposed to be transferred to a supervisor and he puts me on hold for another 14 minutes coming back four different times to ask me if I wanted to speak to a supervisor. Finally after 46 minutes on the phone Megan the "supervisor" picks up and I haven't heard as many "ummmmms and uhhhhs" since I was in highschool speech class. She did absolutely nothing regarding the poor service except offer a $4.93 credit for the service I wasn't able to use. I said no thanks and proceeded to ask her when they can't use weather for an excuse what can they say about the horrid download speeds for movies and on demand programs to which she blamed the AT&T portion of the bundled service and then I got a few more "ummmms and uhhhhs" I ended up hanging up on her. So as far as I am concerned they can offer their cable services for $5 a month and it still wouldn't be worth it. If you want unprofessional customer service representatives, supervisors with sudden cases of stage fright, interrupted service if the wind blows wrong then Direct TV is the way to go. read more

Having a problem receiving service, after spending more than two very frustrating hours dealing with customer "service" representatives located in the Philippines, I scheduled an appointment. First available appointment: 16 days from now. read more

Alert please do not order DirecTV their customer service sucks. I live in Chicago Illinois it snowed here this is February 10th I called them to complain about the interruption of my service for the last couple of days. I asked them to have my service turned back on due to the interruption of snow and could they have someone come out to clean the dish off. The dish is on top of my roof. They stated to me that no one will come and clean it. I stated to the supervisor that I am paying for a service and if I didn't pay my monthly bill that they would turn it off. She stated yes they would. So I asked to have The days lost reimbursed to me she told me she only reimburse me for one day and that will be for $3.95. I am in a contract with them but as soon as the contract is up I will be dropping them the service is terrible they charge too much also and I don't recommend them to anyone they should have some other alternative if there's a problem with this dish for paying customers they only got one star because you have to put something on there to write a review again everybody be aware of directv The commercials that you see are true read more

If I could give 0 stars I would...We have been getting the run around about which phone number to even call for service. They just send me back and forth between 2 numbers ...each insisting the other is our tech support.I have just spent over an hour on the phone with people who can't seem to help me at all. If you have a choice ...do not choose Direct TV.. We did not as we live in a condo that has a contract with them. read more

THIS COMPANY IS THE WORST COMPANY I HAVE DEALT WITH IN TERMS OF ETHICS. long story short they send telemarketers to sign people up for their service and they're called "authorized retailers", they give you a nice deal and covers everything and then signs you up but then after you agree and they switch you to a complete different plan without your knowledge and say they got the recording and you have to stay in that contract. calling their service rep dont do anything, from my experience it sounds like they dealt this this issue a lot and they already know what to do, of the many times i called they said they couldnt anything and they'll will not let you speak to a manager or supervisor to resolve this, they just tell you to stay in the contract till the end. YOU WILL ROT IN HELL DIRECTV, YOU ARE A WORTHLESS PIECE OF CRAP. read more

I've been w Direct TV for eight years in Texas before relocating to the Chicago area. After 3.5 hours on the phone talking to multiple representative we agreed on the product and the installation to relocate my Direct TV service from Texas to my home in the Chicago area. Direct TV started charging me for service on September 2, the date of that phone call. My free installation was not scheduled until September 17. When the installer arrived he could not or would not perform the installation he was scheduled to perform. He would do a different installation w different products for $100. He called Direct TV to get the $100 waived and waited 30 minutes for a reply that never came. He left without installing anything. I tried multiple times to get an installation rescheduled. I spent hours and hours on hold. I talked to several representatives over multiple attempts who put me on hold many times and eventually the call was disconnected. My receivers were never installed. The Direct TV dish was never installed. I finally gave up on relocating my Direct TV and called to cancel my account on October 2. After explaining all of this to the rep she said my account would not be credited back to the date they started charging me for service I never had (September 2). To add insult to injury she said I would be charged an cancellation fee. I asked to speak to a manager. After putting me on hold for 10 minutes the rep said "due to the high call volume a manager is not able to speak to you (me)". This is how Direct TV treats an existing customer. If you are considering Direct TV you will be treated the same way. Call any one else. I only give Direct TV one star because that is the minimum allowed. I am certain it will take many phone calls to cancel my Directv account. Direct TV does not respond to emails and their chat line cannot do anything useful. I am now w Level 3 TV. The phone was answered without any time on hold. My installation was scheduled the following day. The picture, sound, equipment, customer service and user interface are superior to anything I ever had w Direct TV. There is no dish. There is no coaxial cable. read more

Direct TV sucks! Don't use them! Find another cable company! I called Direct TV for an additional box in my basement and they convinced me to bundle with them and AT & T. They said if I did so, I could get more movie channels through their Direct Cinema. Direct TV then sends someone out to hook-up my box and the guy says that he can't hook-up the Direct Cinema until I get the internet modem from AT & T. He then proceeds in telling me that I will be charge for him to come back to hook it up. I call Direct TV and they send me the Direct Cinema Connection Kit in the mail in order for me to hook it up myself. I have spent the whole morning trying to connect it without success. Meanwhile, I have paid this company thousands of dollars over the years for cable. I was told that it will cost me $440 to leave their company. All I can say is that I am saving my money and looking forward to that day!!! read more

Direct TV is the worst. They promise you channels when you sign up and then take them away a few months later. can you do anyhting about it NO because they make you sign a two year contract. Not to mention that the service goes out ALL the time for the slightest reason. I would highly NOT recommend this Company. I am counting the days until my contract is up and then it's back to Comcast. read more

They really suck the service has got so bad dumb phone reps service and call center is so bad I'm going to cancel and just get the antenna and pay for vudu and Netflix I pay over 125 and can even get a confi read more

We had DT basically because there was no other choices. They take really great care of you before you become a customer and offer you the moon. You literally get sticker shock each month with new bills. Then when we moved the true nightmare began and hasn't stopped. We have been. trying to give the equipment back since December. They have added up the month even though we have called over and over heard lots of stories about being sent boxes to return the equipment. Today I was finally told I would have to drive the stupid equipment an hour and a half to drop off at at ups store. Really. I see the trucks DT trucks around here all the time where do they go at night? Why can't the equipment go there. read more

The agents lie through their teeth. Bryant Guillemette was the agent I worked with, he agreed to provide every single channel I asked for but we didn't get a single one of them. In fact, direct tv didn't carry any of those channels. Direct tv wouldn't do anything about their agent when I complained to them. I wouldn't touch them with a barge pole....stay away from them!!!!! read more

We signed up for AT&T Direct TV. The man that signed us up had our name wrong and said no worry he would change it, he did not. He also signed us up for AUTO PAY and the company sent me a bill I called and 3 hours later I got a man that looked up the account and said "Yep I see that you are signed up for AUTO PAY and for us not to worry he had it all fixed on his end. He also fixed the first name but would not change the incorrect spelling on the last name. He gave me a phone number and it looked like another 3 hours so I gave up, now on April 8 I get an email that says it is a "Friendly Reminder" that I have not paid my bill. I went on line and had a virtual chat with someone or something that was not able to understand anything. I started out nice but by the time I was run around the MAY Pole for the 50th time I was so angry I could hurt someone. There was absolutely no way to get resolution. I gave up and called them only to be put on hold that looked like it would go on for hours. This is not the way to treat you customers. For Gods sake hire more people to answer phones. While you are at it hire people that can fix problems so you don't have to keep going back to fix the same problem over and over again. I DON'T RECOMMEND THIS COMPANY TO ANYONE. REALLY DON'T GO WITH THEM FOR YOUR TV SERVICE YOU WILL BE SORRY. read more

I am extremely disappointed in Direct TV. I have had several issues with my television. The channels keep changing without my changing the channel, but when I told Direct TV, they said the problem is on their end, and they wouldn't fix it unless i paid a $50 fee in addition to my monthly payments. I thought when you agreed to provide a service, like television, you were obliged to make sure that service worked. I guess i was wrong... i'll be switching providers, now. read more

By far the worst customer service I have experienced ever. They jacked my Bill up $60 at the beginning of the year. I was already considering getting rid of them because there internet is so slow but after the increase in price I was done. It always takes forever to get an actual person on the phone. There on demand is terrible and service is constantly going out during rain or snow storms. To top it all off they charged me $240 cancellation fee. If you are unhappy with Comcast, Direct tv/ ATT is far worse. Please do not waste your time or money with Direct tv/ ATT read more

Very disappointed direct TV recommended me to a horrible internet service called excede. Don't make the mistake of getting it. $67 a month just for internet...the slow our service down after 3 days telling us we are at our limit...also with direct TV when you want to watch on demand you have to have internet and this service is used up if you watch a couple shows and when they slow you down signal not strong enough do on demand so basically it is not use able...also won't let us out of contract with excede unless we pay $300...excede lied and said service was good for watching movies but after a few movies our whole month was used up....basically paid $67 to watch 3 movies! read more

DONT even consider DirectTv they are horrible. Bad customer service and charge you for every service call. Stay away!

Just appalling service, way worse than Comcast. Cynical, grasping and totally unreliable. We keep having outages and they keep saying they'll come and they never turn up. Of course anyone who relies on a satellite in a city like Chicago is mad, but sadly our stupid condo board has signed us all up for it. If you get a choice, avoid this awful company. read more

Direct TV is terrible on every level, I will mention the two worst. First your monthly bill will increase month after month for no reason and with no explanation. Second, if there is fog in Cleveland your service will go down, even though Cleveland is hundreds of mile away. Do yourself a favor and skip Direct TV. read more

Direct TV has the worst customer service. I have been a customer for 2 1/2/ years and my bill was paid by auto pay. So they always had there money on time. I decided to switch to Dish because of the cost. I missed the billing cycle date by 4 days. So Direct TV is charging me for the full month of January when I cancelled on Dec. 27. I spent 2 hours on the phone with them trying to resolve this, why should I pay for service not received? They played the game of switching me from dept. to dept. I spoke with billing, loyalty, and collections. I even tried calling the customer service #. All to no avail they will not prorate my charges to reflect the actual service. I will never have Direct TV again. I can't believe that Sams Club is actually promoting this shady service. I will end up paying the bill. But I will review them on every site possible do not choice Direct TV for your provider there are so many options now hopefully they will fold for their poor customer relations. read more

Called to cancel, they talked me into keeping my account open for 6 months and not be billed. After 6 months my account would be terminated if I do not call back. Not the case, after 6 months they started to bill me, even though I no longer lived in the house. I called to dispute the bill, after being on the phone for and hour and a half was told sorry you were told miss information but you still have to pay your bill. Now I have to pay $230.00 for something I never used. read more

Seriously, just THE WORST! I see everyone else's reviews hits all of the points I want to make so thank you all for saving me from typing my tale of woe. Simply put, DirectTV sucks, HUGE! If you are looking for cable service, RUN from dtv. If you are a customer, my condolences. read more

Wish I could give zero stars. My bill includes basic plus HBO and Showtime. But my HBO OnDemand hasn't worked for MONTHS. I keep calling and getting the same run around about resetting my box, the contract with HBO is "still being negotiated and impacting service", blah blah blah. They even tried to justify the bad service by lying and saying I don't have HBO (which was met by awkward silence when they checked my bill). I'm told to call back every month to let them know if it isn't resolved. FOUR MONTHS LATER still no HBO OnDemand. I ask for a service credit until this is resolved...and was DENIED. As I write this, I'm back to wasting a Saturday morning repeating my issue with every department, hearing excuses about why I can't get a credit on my bill, and being told to reset my box again. All I want to do is watch a show on my HBO OnDemand! I hate DirecTV. I will be writing a letter hoping my building considers a change. Ridiculous read more

Just received an email from Direct TV saying they enrolled me in paperless billing. I tried to unenroll myself and the button didn't respond to do this. I called them. They identified me and I told them to unenroll me........they needed more information. I had already wasted 30 minutes dealing with them and I told them to JUST UNENROLL ME, they certainly didn't need "more info" when they decided to enroll me and so they don't need it now. I am furious and told them to either unenroll me or cancel my service and hung up. read more

Direct TV's customer service sucks. If I could give them a -5 I would. Once they have you money they give you the song and dance for any help you need. Don't believe their reps, they lie. Go to any other provider you can go to but stay clear of direct TV and direct tv now. read more

DO NOT. Really. Customer service (CS) is incapable and in its actions the company does everything it can to make sure you never return. After canceling my service, my online access was discontinued. Minimum of 4 calls - each a half hour (seriously) to request an E mail version of itemized bill. While CS stayed on the line - no bill ever came through. One call led to IT which forwarded a new password. Did not work. Called again today - asked them to 'please take my money'. No way to see itemized bill. Cannot send because I'm no longer a customer. Seriously. Why would anyone pay a bill without seeing it. Cancelation fees are ridiculously steep, documents showed 2 year commitment when I signed for one (should not have trusted the conversation because 2 years showed up in print). Save yourself! read more

Directv is HORRIBLE!!! Signal problems is not the issue. The issue is sports. They claim to have more sports than anyone!!! They do!!! But EVERYTHING IS BLACKED OUT!!! White Sox and Cub games NEVER on. Always blacked out. The MLB package they are blacked out!!! Can't wait until my contract is up so I can go back to Comcast. Basic cable had more sport channels than this crap!!! STAY AWAY FROM DIRECTV!!!! ALL PROMISES AND NO DELIVERY!!!! read more

This is my first time writing a review of a company. I am also going to file a claim with the State of Illinois Attorney's General Office. It turns out that I so happen to look at my DirecTV bill when I noticed that they were billing for the NFL Ticket. Outraged at the sight of the bill, I called very angrily and voiced my dissatisfaction with being them. We do not look at football at my house, plus I am in the middle of writing a dissertation so I know I don't have time for sports, of any kind. Whomever I spoke too (at least two months ago) told me that they would correct the situation by giving me a $50.00 credit each month for the next 12 months. In effect, compensating me for the inconvenience and theft as I saw it. This came on the backdrop of Wells Fargo stealing from its customers, there DirecTV doing the same to me. Fast forward to February 5, Super Bowl weekend; I was having problems with the receptive. I received an error message on all the TVs in my house stating something to the effect that "server not found." I know those were not the exact words. I called for technical support, and this guy spent nearly an hour giving me the go around. Frustrated by all of this, I decided that I have enough of this crappy customer service and a product that just does not work when I need it. So I decided to cancel the service then and there. As you can imagine I got the runaround, but finally, I got to the cancellation desk, only to be told that I am under contract. Under a contract, I asked, how the heck could I be under contract? The customer rep that I spoke to was understandable and understood my point of view. In fact, she was able to read back my exact complaint that I filed with then some two months ago. It makes no sense, why would I go under contract with a company that just stole my money by billing me for services that I never used and asked for? They all but acknowledged they screwed me. What is worst is that they misled me by thinking they were going to give me my money back. I was never informed that for giving me my money back (most people and reputable businesses could call that a refund) would result in a contract extension. What the f&*k is wrong with this greed that now exists in corporate America? When is enough, enough? My appeal you each one of you out there is that you should never trust DirecTV, they suck. Pay attention to your bill. I am looking to join a class action lawsuit against them; I am even looking to start one. They messed with the wrong person. RegisDaBeast read more

I have had so many issues with Directv. Not only have I had issues with items just "popping" up on my bill such as MLB extra innings or premium channels I also have had nothing but problems with my actual bill. I decided to combine ATT internet with my directv bill. THIS WAS A HUGE MISTAKE!!! My bill have NEVER been the same price for each month and even if Directv does credit something to your account..it doesn't credit your bill until the following month. They also charge you an INSANE amount to cancel your service. I currently live in an apartment and am moving into a high rise building without balconies. Directv told me that they only way that they waive the fee is if there are trees blocking the satellite view. They have terrible customer service and I would never go back to using their service and I would not recommend them to anyone. read more

I had grown tired of the Comcast raising their prices so I went in search of a different provider. I got Direct tv in Oct of 2013 and it was the biggest mistake!! I have just passed the 1 year mark {I had to sign up for 2 yrs} and the receiver in my home has gone bad. No service coming into the house. I called and their options for me was to buy a new receiver or get a tech to the house for a $50. fee. Neither was acceptable but after fighting an hour on the phone, realized I had no choice but to pay for a new receiver. The lady was nice and sent it the next day. She told me "all I needed to do was attach the power lines and call Direct tv and they would activate it." Got the box and after 2 hours again on the phone unable to get service but getting the runaround again about paying more money, I finally got ahold of someone who tried to get the box running but to no avail. Now another day wasted and no tv. A tech is supposed to come out Free of charge tommorrow and they say they will credit me for time lost but I am livid that their products are so shoddy that they don't even last more than a year! I have spoken to others who have endured similar problems and regret the day they ever signed up with Direct. I may be stuck with them for another year but wish to warn anyone out there who is thinking of switching, don't bother. It may only be $24 a month but they get you up the butt in all these additional fees throughout the course of your contract. read more

direct tv. if you have the basic package is basically your local channels and a bunch of shopping networks. imagine paying for channels that are selling to you ? thats is such a terrible service i cant believe that they couldnt do better.i do not recommend direc t tv. read more

Just a word of caution to others: We cancelled our Directv recently but re-instated when we were offered a smaller package. We agreed to 19.99 a month and were surprised when our first month's bill was 41.00. When we called to complain we were told this was a fee to change our package. Of course no one mentioned this when we accepted the offer. I feel this is dishonest and will cancel Directv the minute this contract is over. In addition they did not give us HD which was part of the package they were offering to new customers. We don't even bother to watch it anymore as we are very very happy with our antenna and streaming devices. read more

As someone said here in another comment, if I could give them a *ZERO* I would. I have and now am not, a long time customer of theirs. I have had many problems over the years and mostly about money.........the latest just got me to the point of no return, In August a supervisor at Direct TV gave me a 1 year contract for a certain rate all because I was a long time customer of theirs, Okay, I agreed to that rate, well come Sept my monthly bill increased by $15.00 a month, no email, no telephone call, not one word from DTV, what the hell, so I called and got rude customer service, I sent not 1 but 2 emails to DTV, not one damn word back from anyone in that company........so I cancel my account. I am more then Pi.......at this company, so now the next thing is;;;;;;;letter to CEO, registered, certified and return receipt requested and he will get an earful about something he knows nothing about..................HONOR your commitment to your customers, and RESPECT your customers for they pay your paycheck......guess this company is so da..... big and has so many customers they could care less. So some day Karma is going to come and bit you right where it hurts .............your bank account. At least now I save my money.......you lost, I gained and as for TV............what DTV served up........not going to miss it at all........... read more

DO NOT SUBSCRIBE TO DIRECT TV! The service is awful as is the customer service!!! Here in Illinois any weather knocks out the service. I cancelled the service after suffering through the winter with it keeping it for 17 months out of the 24 term contract so they charged me 180 cancellation fee. I am contesting this fee. Of course the customer service is outsourced! I can only warn you!!! Go with Xfinity. The picture is crystal clear and the service is reliable!! read more

I am up to my eyes with frustration!!! I have spoken to sooo many rude and incompetent people that I now have no choice but to voice my opinion. I do not think just because someone calls you ma'am or says ok 1000 times that they are being polite. I have had my account looked over and reviewed so many times and still my account has not been canceled. Last month I spoke to an individual and told them that I would like to put my account on hold. I moved out of my house at the end of April, but not moving into a new home until the end of May. She was very kind and told me that she could temporarily suspend my account. Which means no fee would incur. Of course I did that, she told me to call back when and If I would like to reactivate my account, ( I have no contract with directv). I called today where an automated system prompted me to activate my services. However I was not allowed to make changes to my address. I then had to call back sit on hold and finally speak to someone who asked me question after question about my account. Nothing was resolved and I did not receive any answers to my questions. This process took an hour and a half. I have been hung up on, disregarded, yelled at, and I have been unable to cancel my service. I decided to cancel my service after I spoke to 3 people and was hung up on. I called to cancel and was transferred 2 more times, with not very helpful people. Also my service was not put on hold until 2 days after it was suppose to be. That was a very long and exhausting experience as well. That took a good hour. I now need to call back and TRY to cancel my service. This was the WORST experience. I have been with this company since 2009. 7 years and this is what I get. REALLY REALLY TERRIBLE SERVICE!!!! read more