I would NEVER recommend this company to ANYONE! Their business practices are UNPROFESSIONAL & DISHONEST! I signed up for one thing got charged ridiculous amount & then got told the "Sales Rep" made a mistake & got told that in order to fix the mistake it would cost me ANOTHER $400 on top of what I had already paid! I told them this is why their company has lost many customers over the years & will continue to lose until they get their "policy" straight! I was told I would get my money back within 7-10 business days & that is what I expect! Otherwise they'll just have another lawsuit on their hands. WORST COMPANY I'VE EVER HAD THE MISFORTUNE OF DEALING WITH & NEVER AGAIN! read more

Directv is no better than any other cable provider except one thing.. Once you sign up it is impossible to cancel without paying outrageous fees. Once you give them your credit card info they just deduct higher balances every month and when you cancel they keep deducting right out of your account without consent. TWC may not be the best but at least you can cancel whenever you want! Never getting a dish again. read more

I have been waiting for the installer all day. It's 8:21pm now and they haven't shown up. I called on Aug 13th to set up service. The only service they set up with my online account. Installation was supposed to happen on Aug 28th. No Show. I called. Rescheduled installation for their earliest time, Sept 5th. That's today and still no show. When I called tonight to see how long I must wait, the customer service rep actually told me that he had no idea how long to wait. He and his supervisor were very busy and they couldn't help me or get in touch with dispatch, and that I should probably call back and see if I can get a different department who might have better answers. Seriously! read more

I wish too there was a negative star. After having Direct TV for 7 years, I tried to upgrade. I pay the 7.99 a year for the upgrade and insurance. The tech came out, took one look at where the dish was installed in 2010 and said he couldn't walk on a metal roof. OSHA requirements say they can not install on metal roofs. But they did three years ago, oh, now you can't. I asked to speak to a supervisor. He gave me a false number to call. The tech walked out without telling me and left. I had asked him to check my existing equipment because it says it needs upgrading every 2 hours which is the real reason I had called in the first place. After many more phone calls, I reached the local contractor's office who refused to send anyone else out, my THIRD STORY dish was too dangerous to fix, never mind this is a one story building. Excuse after excuse after excuse, no one who installs wanted to do their job. I spent 6 hours waiting and 2and half on the phone. They do not value your time. read more

Not sure if Laura had a visit from her Aunt Flo when she wrote her scathing review but she couldn't be more wrong. DIRECTV is phenomenal. Blows away Time Warner - but let's face it, that's not saying much. HD TV Rabbit ears blow away time warner. DIRECTV has an amazing lineup and packages suited for any budget. Their customer service is bar none and I often get FREE HD movies for being a customer. Plus, hello, NFL Network and the RedZone channel. The thing about YELP is, everyone has a different experience with every business. Don't take too much to heart one person's great or negative experience. Often these are extremes. Be an adult and make your own mind up. I highly recommend DIRECTV and have had no issues whatsoever other than it went out 2 times in the last 4 years for less than an hour. When I had TW, it went out far more often, rude customer service and lousy internet service too boot. I love DIRECTV and it gets better and better every year with new features and more selections of movies and programs I want to watch. Great HD DVR too. Can't go wrong. Just make sure your dish faces the Southern sky :) read more

I am usually not a person who writes review until I have a very good or bad experience. But unfortunately, I had a very bad experience with Directv which i thought of sharing . In the first place when we shifted, directv promised to give a 100$ gift card. We called them multiple times asking for the card and none of the representatives over the phone mentioned that we need to do some kind of enrollment to get that card. After multiple phone calls, finally a representative mentioned that you have not done the enrollment within 30 days(I am not sure of how many days exactly), so now you are not eligible for the card. After this, we shifted to a new place and asked the technicians for checking the tv signal at our new place. The technicians from directv mentioned us that there is no line of sight and that we can call directv and ask them to terminate the connection. When we called the customer representative again, she mentioned that you should take a secondary opinion before we waive the cancellation fee. So finally we booked another appointment with the technician and guess what, they went to our previous address and mentioned that the line of sight is perfect. Out of no option we had to call the representative again to tell them that we moved out of that address. When the representative checked the case, she said that you asked for a secondary opinion(which we didn't, instead it told that that we have to take secondary opinion before we terminate the connection with the fees waived) . Now finally the connection was closed since there is no line of sight. After 10 days, we got the bill and guess what they added the early termination fee and we got a bill of (500$+) and some others fees and nothing was waived. As I mentioned since there is no other way, we had to call the representative and ask her to waive the extra fee that was added to our account. Believe it or not we ended up calling directv may 15-20 times to get this issue resolved. I think everybody is so busy that they have no time to call customer service so many times. Please resolve the issue when called for and let customers have a pleasant experience! read more

I recently was a bit behind on my bill & Direct TV had cut off my services before we were able to call & set up a payment arrangement for a week from now. We pay a lot for all the channels. They have a strict policy of you have to pay your full amount when you get cut off in order to get restored, unlike some places that will let you make an arrangement & turn your services back on. I called & they deducted a month off my bill, so instead of owing $350 we owed $169, she also got my bill down from $170 to $114 a month for a year. PLUS they turned my services back on & we have till the end of the month to pay, as that's when we teachers get paid....once a month at the end of the month! I am a loyalist when it comes to products & businesses that treat me well & that I like. I will be loyal to Direct for this as this is the 2nd time they've reduced by bill from 2 months to 1. I think some of their prices are high, but I will never go back to TIME WARNER, I hate them! THe lesson is - ask & you may receive. read more

I just had to sell my house due to my declining health and called to cancel because the apartment complex I'm moving to does not allow satellite on the property. It is clearly written on my rental agreement. When I started to explain this to your unintelligent customer service rep, I was rudely interrupted before I could even finish talking and told that I'm breaking my contract and will have to pay a $200 cancellation fee and that apartment complex is breaking FCC rules! Also, I've been signed up for paperless billing and hadn't noticed that I've been getting ripped off for 4 months now because of NFL Sunday that's been costing me an additional $39.99 a month. I don't even watch sports. When I called back to inquire about that, I was told that I should have called to cancel it before the season started . What a sneaky way to rip off customers. I will NEVER use this sorry excuse for a company again and I assure you, I will tell everyone I know how you treat your customers! read more

I have never experienced such poor customer service. When my receiver stopped working, over a period of days--one of which included literally 4 hours on the phone with DirecTv (primarily on hold or being transferred to the wrong departments/people)--I was blatantly and purposefully lied to, misdirected, disrespected, and ultimately mistreated given that this company stole my time with the only conclusion being I will get a new receiver in two weeks. They seem to be proudly taking advantage of customers' limited choices for dish service in some areas, and they seem to be systematically and maliciously disregarding customer service and/or satisfaction. They make it impossible to speak with someone who actually cares about the integrity of their company enough to do anything right for their customers. read more

I wish I could give 0 stars also. This has been the worst experience of my life. I pay ATT $375 per month for phone, internet, and Directv. When I signed up with Directv I was promised that I would have the same channels that I did with ATT Uverse. What a lie. I find channels that I used to have and it is always an upgrade. They want to charge me an extra $15 to add a ESPNU, and I will loose 6 other channels. I will be opting out of all ATT services period. I was on the phone for 2 hours. Worst customer service ever. read more

I was scammed by direst tv thru a SAMs club promotion saying I would receive a $300 dollar gift card when I was a new customer. I received only $110 dollars. When I went to SAMs club they took no responsibility and I called direct tv and they would not take responsibility either. They have a big scam going on! The reps name was Brian and his phone number is +1 (956) 639-2533( which he has not returned my calls). Really messed up and I hope nobody's does business with these guys! Warning to y'all! read more

If you want any kind of customer service from these idiots, just call and threaten to cancel. Nothing else will help you, the "retentions" department is the only department worth your time. Calling and asking for help from tech support or any other department is a waste of your time. Here is what happened to me: I called these people when my HBO on demand wasn't working for two days and asked for some compensation when they told me it was a known issue. Asking for some compensation is not unreasonable because obviously HBO is not free. The reps on the phone "Jean" was very unhelpful and she assured me that she could not credit my account because HBO on demand was "free" with HBO. I asked her if I could cancel my HBO account and keep the "free" HBO on demand and she said no. Obviously "Jean" is a liar who deserves a medal for being disingenuous to a customer with a legitimate problem. She repeatedly acknowledged that DirecTV was having "problems" with HBO on demand but she repeatedly lied about what could actually be done to help. later I called and asked to cancel my service and lo and behold, someone was actually able to help me! Jean is obviously lying. I also talked to some jerk named "Rhenn" who also tried to pretend that the service I am paying for is free. If I can't cancel all the other parts of the service and keep getting HBO on demand for free, then HBO on demand is not free, it's part of a package I am paying for. If you refuse to acknowledge that I am paying for it when I call in and ask for support, then you are failing to support your customers who have a legitimate problem with the product you are being paid to deliver. This is like a car manufacturer who tells you there is nothing they can do when your new car breaks down because you bought the car, but the engine is free, and therefore they can't help you when the engine doesn't work. The engine is the thing that matters, I don't care what you put on your itemized bill, i am paying for a car, and an engine is part of the car. I am paying for HBO, HBO on demand is part of that package, in fact it is the only part of that package I care about. My advice is to call their support line and ask to cancel, then tell them what your actual problem is. That's the only way to get them to do anything. If you just call and ask to talk to support, they will lie to your face and abdicate responsibility for their own failures and say there is "nothing they can do", as if they are not at all involved in the delivery of the product they are selling. They will even pretend that you aren't actually entitled to compensation for failures on their part by claiming that you aren't paying them for the product that they are being paid to deliver. read more

Really sucks they charge you for services that you don't ask or apply for, then they give you a bunch of free nfl Network ,showtime , hbo and cineamax channels and then turn around and charge you for those channels that are to be free due to there billing era, and then when I tried to call try to cancel those channels that will not accommodate you, get a supervisor on the phone they hang up or put u on hold untill u hang up for being on hold for long periods of time and never resolve the issue read more

I returned my equipment exactly as they instructed and was charged a non return fee! After spending an hour on the phone, with someone that probably had a 3rd grade education, she finally figured out my equipment was indeed returned.... Now mind you as she tried to figure this out she ran a sales pitch the whole time trying to get me back, asking why I left, and offering all these new deals??? Are you F'ing kidding me, I'm calling because your ripping me off and your suggesting I should sign up to be ripped off again? Now I'm told they will wave the equipment fee I shouldn't have been charged to start with, and they will process the refund I should have received a month ago. Of course it will take 4-6 weeks to process the refund.... DirectTV had shoddy service at best when it did work, and way over charged for it. These people are crooks to the core! read more

Sandy told me that I needed to provide my social security number so that they could "run a credit check" and determine what packages I qualified... I told her to "assume" my credit was in good standing and to just relay package details. I said we could deal with all that if I decide to go with their service, but she refused to help despite me actually being a quality candidate. I asked to speak to her supervisor, but conveniently "Danny" had just gone into a meeting. I then asked for an employee ID number, something to reference the conversation... She told me there was no such thing and tried to push me to customer service. I wasn't having that, but kept calm. Finally said that someone would call me back, but I really don't see that happening. It's funny that no other company required a credit check on the front end just to relay pricing. Makes me skeptical and hesitant; doesn't feel like they want my business. read more

I would give this company 0 Stars if that was an option! The salesman promises you one thing and then when it comes right down to the installation they try to nickel-and-dime you to death! Then when you call them to talk to them between DirecTV and AT&T and a company called cydcor there is so much miscommunication that nobody can get their story straight. I would highly recommend against using this service because they promise you one thing and then they cannot deliver on that promise. Everyone tells you that their hands are tied and that there's nothing they can do about it! I'm calling b******* on the whole process! I spent hours on the phone trying to get a simple TV order straightened out between the three of them they pass you between one person the other and nobody knows their head from a hole in the ground! read more

If I could give zero stars, I would. I am beyond frustrated and at the end of my rope with this horrid company. I feel I have given them ample chances to make things right, but end up disappointed every time. First off, we had only switched to AT&T UVERSE and DIRECTV after a friend of ours had opened his own installation company/contractor. It took a couple of weeks for installation after we signed up, and we were given a "promotional offer" for signing up, for what I understood to be 6 months, and then another discount for the remainder of the 2-year contract. This we have in writing, but after only 3 months lost the "sign-up" offer. When I called, I spoke to some sarcastic woman who said "it's 90 days. everyone gets 90 days." That was that. When the installers came, they left the cable unburied in the back yard. After two attempts to contact someone to bury it, they came out. Instead of following the path we wished, around the edge of the yard, they dug diagonally across it. They also buried it less than an inch deep, and it continuously came unearthed. One time, our dog got ahold of it, and chewed it to the point our service was interrupted. Not their fault, I get that. We called, and a technician actually came out the next day, and spliced the wire. He told us it would need to be replaced completely, that this was a temporary fix. He stated he had submitted a "trouble ticket". WEEKS went by, and after multiple calls and unsuccessful attempts at reaching someone, we were told that a technician had been to our house on two different attempts and that we weren't home. This is absolutely absurd. One of us works from home daily. So, they submitted a new "trouble ticket". I received a call that a technician would be out on x date. And that someone would need to be home from 8am-8pm. That seemed a little unrealistic to me, but ok. The date that was given to us, I actually had to be home and took the day off work. Nobody showed. I lost a day of work and nobody showed up. I called again, and was told again that their records showed that someone arrived and nobody was home. So, ANOTHER "trouble ticket" was submitted. This time, someone actually came, but ended up hooking up our "new" line to the WRONG box. After he had realized his mistake, he said he was not responsible for fixing it, and would have to submit another "trouble ticket". WHAT?!? I tried speaking with him otherwise, and his answer was literally "sorry". Another couple weeks went by, we have about 3 unburied cables running through the yard at this point, and someone else came out and connected it to the right box, but didn't bury the new line, and didn't remove the old line. So we call again. Finally, after another few weeks, someone came out and "buried" the lines that were exposed closest to the house under about oh, an inch of dirt again. He said city regulations didn't permit him to dig any deeper. Meanwhile, cables were left exposed in the back of the yard. (To this day, they still are, this is going on 18 months). I personally have painstakingly secured them/tried to bury a little deeper multiple times after AT&T would not. Another frustration I have, such as when we were experiencing modem problems, is customer service will not let you speak with the technician directly. They refuse to provide you with a number to call to speak to the people directly that can actually help you. This "middle man" practice is horrid and inefficient. For that matter, they won't let you speak with any field reps either. And information gets lost in translation. The problem we're having now, is that our promotional offer fell off our plan prematurely, and we're being billed incorrectly. The first time, 4 months ago when I noticed it, I called customer service. I was told "due to a glitch in our billing system, you lost your promotional offers, it's our mistake, we'll fix it and credit your account with the difference". This has now occurred 4 times in-a-row. And every time I call, I get some nice, sweet person that says the same thing and how it's all fixed, and how what we were overbilled would be credited to our account, etc. I was even told that we'd be receiving an additional $20 per month off for the next 6 months for the inconvenience. And the same thing keeps happening. It's NOT fixed, and quite frankly I'm exhausted and tired of calling. (Makes me wonder if that's what they bank on?). And I can't afford to keep up with their mistakes. I have absolutely had it. I don't even want it fixed anymore. I want out! This company is nothing but disorganized, shady crooks and incompetent! Please save yourself the trouble and run...run FAR away from anything that AT&T has it's name on!! read more

I would have rated them higher in the first year of service but after that year was up everything changed. At the very start of year two I decided to move my tv location to a different wall don't do it if you disconnect the main coax cable it shuts off your service. Then they will send someone out to re authorize the line for 50 bucks. Takes them less than 2 min to do you can get them to wave the service call fee if you stay on them. But then 3 months later the hdmi out on the box quit working had to have them out to replace the equipment again they try to charge 50 for the fix and now it's happened again. But since I refuse to pay their service charge I have a appointment for 1 and 1/2 weeks out which is funny since my contract is up on the 13th and they r coming to fix on the 9th. Now they keep calling trying to get me to pass on the call because of recent weather conditions well no storm ever caused a hdmi to go out. Not looking good for them in keeping me as a customer. read more

I give Directv zero stars. They have a terrible business model. They waste your time and everyone's hands are tied. No one has any power and they just say. I know how you feel and I'm sorry, but I can't help you. If want to read more, this is my story. There is a big disconnect between their 1-855 number and their ability to speak with the local office. I tried to get a work order reopened that the technicians cancelled prematurely twice. They can't guarantee anything and their answer is always because they can't speak with the technician's themselves only the dispatch office. So communication ends there. As if the dispatch office are run by robots and don't have direct contact with technicians either. I had an installation date with Directv 10 days after I called to get cable and the internet in my new place. I think that's a long wait. AT&T makes you buy a service with their internet or you can't get high speed internet for streaming. There is always a catch. So I chose cable over a phone line. When the guy gets here to install the cable he tells me that Uverse would be easier and he wouldn't have to install another cable line across my living room floor. So I ask him if he would wait while I call to see if I can get the same deal that way. If I could then, great, I would have him install the Uverse. I call and tell the agent not to cancel service or the work order but If could see what my options are. I find out that I need to keep my directv because it's an extra $50 a month to go with Uverse. By that time, they had already cancelled my order and the guy left. I thought he just went to his truck. So I had reorder cable and get a new installation day. It's over a week later and I listen to ALL their voicemails and ALL their emails about the installation date and time. I am here on that date and cancelled plans to be there. I know they will be here be 1pm and 130 by 1230pm, up until that point my time frame was 12pm to 4pm. I check my phone and see that I miss the technicians call by 10 minutes. So I call back and am unable to leave a message. I send him a few text saying. I'm home. Please come and install my cable. I'm waiting for you to get here. I get a call back 10 minutes later telling me he cancelled my work order and I had to call to get a new installation day. I was livid. I called their 855 number and they gave me another number and all they can do is say they can ask the local office, but they will prob have to give me another date. I explained to the manager that all of this was directv's fault. They cancelled the work order both times. I was here and waiting as they keep making waste my time. Don't use them unless you like to be frustrated. Needless to say, I still don't have cable. read more

Totally frustrated with this reward process and sells tactic. I thought I had taken all information for if I ran into issue. Well guess what they did it to me, bait and switch. Details about an offer with rewards and it was explained to me that I purchased the service but the rewards that was offered I didn't qualify. Are you kidding me! After working with two other representatives saying they would take care of me just to them later find that was another false statement. I have been with this outfit for a long time and I am walking away with a bad taste of how I was misled and treated after I tried to get what was offered to me in the beginning. The only thing 'Gary"the supervisor could tell me was that I didn't qualify for the rewards and the only offer was through another sign up process and the system didn't allow the rewards. Are you kidding me! In other words I don't know how to provide you what you want without searching to make it right. You suck rewards direct tv service. I am out! read more

Worst customer service ever!!! Broken promise made when signing up. I just upgraded to an HDTV for my bedroom, called to inquire how to trade standard box to HD box and was told this is an upgrade costing $119 even though I already have HD service for living room and another bedroom and pay $6 for each box on my monthly bill. Asked to speak to a manager who would not listen to reason and offer any type of a solution. Turns out, you're only given on chance at sign up to get the equipment you want, even thought you might not foresee the need at the time. If anything new happens during your contract, it's a costly upgrade. They don't even deserve one star. Don't be duped, if you're shopping around for a new service provider, look elsewhere. read more

Terrible service. Our service went out and they said it would be 8 days before they could even come out to look at it. We called a 2nd time and there was nothing they could do. read more

We got direct tv a year ago and thought we got a good deal, but they failed to mention that the bill was gonna go up 60 dollars the second year!! We want to cancel but it will be 200 dollars so we learned a lesson... Dish said they go up on the price the second year but only 20 dollars so if you are trying to decide go with dish! Rating is a ZERO also!! read more

Do not get direct tv they are the worse. Their monthly service constantly goes up. They stole 535.00 out of my account I am in dispute with my bank to get my money back. Customer service is awful. Don't believe a word they say. read more

Worst customer service I have ever had in my life. ordered service on the 4th of September could not get installed till the 14th and on the 14th got 2 confirmations about my appointment. No one showed up or called. When we called Direct TV to get answers no one could explain why we did not receive our equipment. Every time we called we were told a supervisor would call us back... That NEVER happened. They apologized and said we can get you in for installation on the 30th of Septemeber..... NO!!! This was not our fault, and they refused to make it right.. We cancelled and will be using another cable provider! read more

I hate this service. I've had Time Warner, good Chanel's but poor quality but excellent customer service. Had Uverse, good picture but not as good of Chanel choices, more expensive, terrible customer service. Then there's Direct, customer service is worse than AT&T, Chanel selection is worse for the price but the picture is great. Wish one of them would get it together with a good price, customer service and good picture quality. That would corner the market. read more

I wish it was possible to give no stars. I have been a customer since 2001. I have had NFL Sunday Ticket every year since then. I'm so glad they are losing Sunday Ticket, because I won't have to have service with them next year. I was grandfathered into Sunday Ticket, which meant I didn't need programming to get it. I always had Time Warner for programming. Every year it was a fight to get the CSR on the other end to understand that. Three years ago a CSR signed me up for programming, without my knowledge, effectively ending my grandfathering and forcing me into a DirecTV contract. That same year, the installer cut all of my Time Warner lines, which I had to rerun and reinstall. I just moved to a new home, where my landlord only allows a pole mount, but the property has no line of sight from a pole. So now they are charging me $160 to end service. Nice loyalty DirecTV. I see this is a one way street for you. This never would have happened had your CSRs been more knowledgeable and not sign me up for service I didn't ask for or want. read more

Direct TV are criminals. They are a loathsome and incompetent company. I placed an order for installation but after a day of thought I decided to cancel. They make it impossible to cancel. I have been on the phone (once you can get through their system) for hours trying to get someone to make a simple cancellation. None of their "representatives" have any understanding of the process; they all read off a script; and keep passing you from one person to the next because a simple cancellation "is not what they do". They are a scam operation -- I can only imagine getting the "service " and having a problem and the lack of customer service let alone knowledgeable customer service. read more

I have been very disappointed with our conversion from ATT U-verse to Direct TV. First of all, we were lied to when we signed up. Please be aware that, even though the people you will talk to (at Best Buy, Walmart, or wherever) will be displaying the Direct TV logo, they are actually subcontractors who are very hard to deal with. When I called in to the subcontractor's toll free number to complain because we did not receive the on-demand channels and the 3000 + movie access that we were promised, the representative on the phone actually told me "Let the buyer beware! You should have done your research". I was told by Direct TV that I was missing a cinema connection kit to connect to the internet and that it was an additional $130.00. After I pushed the call up through 2 supervisors, they finally agreed to split the fee. I still had to pay to have something installed that we were promised. Also, this meant that I had to arrange for another installation appointment and waste a morning of my time. We have friends who went through this about 6 months ago, and they tried to warn me. We now have the on-demand channels, but, be advised, that when they say "on-demand" they really don't mean "when you demand it". Movies or series have to be downloaded and recorded to the DVR. This process may take a few hours. Also, they will tell you that you can only record 2 shows at a time. This is true, but it also means that you cannot even watch a 3rd show. If you want to watch a different show, then you must cancel one of the shows that are recording. One more thing.... We were promised "Longhorn Network"!! 3 months ago, when we started this process, we were naive enough, and uninformed to believe that statement. When I called to ask Direct TV what the channel # was for the Longhorn Network, we were read a prepared statement. Obviously, we weren't the only ones complaining about that!! If anyone is thinking about switching to Direct TV, please understand that it will take extra phone calls, and being upset to get the things that you were promised. I hope that this review will spare someone the hassle, the expense, and the aggravation that we have gone through. read more

If I had a dollar for everytime direct tv goes out they would be writing me a check each month just for me to be dumb enough for choosing them in the first place; getting Sudden Link back where I can enjoy watching tv again without the head aches Direct TV gives me read more

wish they had negative star too! not sure who has been worse- AT&T or Direct TV, but it's all been bad and I blame myself for rushing to sign up without doing the due diligence. For those of you in Central Austin neighborhood with the unfortunate choice of TWC or AT&T with Direct TV (not true UVerse), don't make the mistake we did- steer clear of AT&T and Direct TV supposed bundles. The usability of Direct TV is awful and they charge you $400 to disconnect! Watch for fine print in contracts as they make you commit to 2-years and that is where they get you. No one else does this. Beware of Direct TV / AT&T bundles. TERRIBLE experience! Indeed TWC so much better already, although I can't believe how much I miss Comcast in California. read more

Don't get DirecTV because we had it cut off and a year later they send us a bill for over $800. They are a dishonest company to deal with.

Horrible, Horrible Horrible, Horrible company. The technician installed the wires incorrectly, After three attempts with a technician coming out to my site, the issue was never resolved. My Direct T.V never worked. I cancelled the account and went with ATand T u verse. Direct TV REFUSED to come out and get their garbage satellite dish as well as disconnect any if the wires. I was told I had to get a third party and pay to do it. They come to my home, mangle my wires, incorrectly install, and leave their trash satellite dish for me to remove. Don't ever, ever, ever order direct TV. I also have it at work and every time its cloudy or rains the signal goes out. Horrible customer service, horrible business practice, horrible company read more

Directv was a great company to work with until They merged up with AT&T. This is now by far the worst company I've ever had to deal with when it comes to customer service. I signed into a new two-year agreement about two weeks ago and all the sudden they jacked my prices up by almost double and they will not let me out of the new two-year that I've only been in for two weeks. They are making me pay the penalty for two years to get out. The customer service people were very condescending and disrespectful. I would never have left Time Warner cable two years ago if I knew it was going to be this bad with AT&T/DirecTV. This is a joke of a company. I would not go with Directv anymore. It is sad what has happened to that company. read more

Terrible....uverse TV was MUCH better. Better channels, not so many adult entertainment channels (I have preteens), and I didn't have to disconnect the Direct TV connection to access Netflix via WiFi on my smart TV. Suuuuuuucks! read more

The cable channels provided are similar to other cable providers for the various tier levels. Quality of signal is satisfactory when the weather is clear, but below par if the weather is windy or there is a storm. Worse yet, is the huge monthly price increase you'll experience when your special promotional deal runs out. However the worst rub about this company is when you have a service issue that requires a Technician to come to your house. There is a $50 charge even when the problem is with their equipment! They'll try to hard sell you an $8 per month service plan on top of their high monthly subscription rate which supposedly eliminates the $50 service call charge. I'm cancelling my service because I refuse to pay a company to come to my house to fix their equipment. I will never recommend this cable company to anyone and your should avoid it too. read more

DO NOT, DO NOT, DO NOT GO WITH DIRECTTV!!! They will screw you out of your hard earned money. They claim the first bill will be a "little bit" high, but $688 is just outrageous. They claim that it is because they are bringing your AT&T over to combine it with a pay-in-advance bill with them. They don't mention the $400 fee you'll have to pay if you cancel services. They promise to give unlimited wireless service through AT&T, but don't bother to breakdown the fees. The wireless bill plus any installments total what you'd be paying without switching & you'll still have to pay an additional amount for the Directv service. Our monthly bills came out to $283/mo. Their customer service is so poor. A rep, Cynthia ID #CB7070 took more than an hour to try to breakdown our bill. When we finally asked to speak to some one who could explain the bill, she admitted she did not know how to explain it. While I was talking to her, she placed me on hold, but didn't even bother to let me know. We then spoke to Tiffany, & she didn't know how to explain our bill either. When I mentioned I'd be canceling the services she advised me of the $400 cancellation fee. I'm livid, nearly passed out with how ridiculous Directv is & the quality has much to be desired. So. If I can prevent anyone from going through this, I will. read more

I would do negative stars but that is not possible? We had a hail storm and had to replace our roof. I called the service number and explained the situation. Setup an appointment for them to remove the dish and reset it. This took over an hour. To try to schedule with the roofer we had to wait on Dirct TV for 4 days. The tech showed up on Sat morning, took one look at the existing dish, said they don't remove the old equipment, cancelled my appointment AND THE WORK ORDER AND told me to call the 800 number when I got the old equipment off the roof and he would come back that afternoon. I got on the roof and removed the old equipment. I called the 800 number, I was shuffled to two different people ( that took 1 hr and 12 minutes) to be told that they had sent an email to the local service office and that they would be calling me. 45 minutes later the " local service office" which by the way is in MANILA, THE PHILLIPPINES, that is very local, after 1 hr 45 minutes, 3 customer service reps later, I was told that they don't schedule appointments and I would have to call the 800 # back, tell them to re schedule the service call, then call them back with an activity number to try to get this done before Oct 1 . I got Magnificient Mike, who really tried to help. He got me back on the schedule with a service date of Oct 1, today is sept 21. He cancelled the charge for the service call this morning, where the tech drove and then drove away, he didnt do a thing. THANK YOU MIKE, he was helpful and polite. Mike, should work for a company that values customer service, DIRECT TV DOES NOT. We are now without service and will be until Oct 1. Isnt that great. This is and continues to be an absolute nightmare. I wish I could have our old cable service back. It was slow and not terribly reliable, but when you called for service you got just that. A real person, a warm body and they actually acted like they cared., with Direct TV you are just a number. read more

EPIC FAIL!!! I hate even giving them one star - this is the WORST cable TV service in the Austin area and I wish I had never signed up for it. I have had so many issues I could write a book. First of all, the picture gets choppy and pixelated all the time - like a buffering issue - often it just freezes up for a few seconds. This happens regularly. I record programs and when I play them back they are sometimes missing chunks or the recording just stops completely and gives an error message about losing satellite feed - VERY frustrating when I've spent 50 minutes watching a recorded show and the last ten minutes is NOT THERE. Sometimes I play back a recording and it is an entirely different show than what was listed in the guide. Lots of times the "info" function provides no synopsis at all. The search feature is a pain to use and is frequently not accurate. All the remote functions are slow and more complicated than necessary. The hardware fails all the time. (they always want to replace the box - which has happened 3 times in 18 months - so I have to wait at home for a service call and I lose ALL my recorded programming!) My remotes just randomly stop working and I spend hours on the phone trying to get them reset. Right now they can't get the remote to work in my den and they say it's my TV - the same TV that the remote worked just fine with before. They were supposed to send me a replacement remote. That was over a month ago and. I gave up and just manually change the TV settings. Whenever I call customer service (which is often) I get a message that they are experiencing longer than normal wait times - I have never called without getting this message, so what is a "normal wait time"? I also get shuffled around to several people every time I call and after long hold times and explaining myself repeatedly I get no resolution except an offer to send a technician out - again. Their channel lineup is a JOKE - Spanish stations, Home Shopping networks, infomercial nonsense, "to be announced" channels - and NO Longhorn games (Longhorn Network OR Fox)! I would say 90% of the guide is just "junk channels." I signed a two-year contract (the price almost doubled after the first year, btw) and I am now going to have to PAY to get out of it. I just cannot take it anymore! You would think their product's non-performance would void the contract but THEY have no obligation to provide me with acceptable service, while I am locked in to paying them or they will ding my credit. I call that extortion! The salesman promised me a lot of things (lies, lies, lies) but what REALLY made me mad was that I asked specifically about losing signal to the dish and he assured me that that was a problem long ago but no longer happened at all. In reality, there are frequent outages and choppy video feed. The recent storms in Austin knocked it out for a quite while and the error message that appeared told me to check the dish connections - as in CLIMB ON THE ROOF IN THE RAIN to make sure nothing was unplugged! If I were to climb on the roof, it would be to SCREAM at the top of my lungs: "DO NOT GET DIRECTV! IT SUUUUUUUCKS!" read more

I would not give them a star at all if that was an option. They use their monopoly force to get business but they have the worst communication even in the same departments I have ever seen. They will call you about a delinquent bill and then when you talk to "customer service" they claim they are sending out the bill next week. Too bad they are a monopoly and leave limited options for internet. They would probably lose a lot more customers if there were more than two options for any given zip code. read more