I returned from a trip to find a new layout screen for my previously recorded programs. A day later, I was trying to go through and delete some newly recorded items and, due to the new layout, deleted ten programs (all of them) that were all under a single heading. I didn't want to remove the items, but now have to see if they will ever be on again so I can get them back on. I wish Directv would stop messing around with the selection screens. I doubt the majority of their customers would've agreed to the recent changes. Tim read more

When I bought my 4K TV at Best Buy they had a service rep there from Direct TV who told me the only way to see 4K was with their service so I signed up. Problem is the lips on the video don't sync with the audio. When I called to troubleshoot they said "yep, that's how it is." Really sucks read more

First, I signed up for the $89.00 per month special. After a month it went up to $119. I was ok with it as the amount of sports programming was good. But the streaming experience was just ok. Everyday, 4 or 5 times a day, the app would freeze, and I would have to reset AppleTV. No other streaming services have this problem and I am on a super fast fiber network. Then, the day of my bill date (in this case Aug 2 2025), I get an email saying my bill would go up to $189 a month! So I immediately canceled the service. The next day I get charged $129 for the month of August, a day after I canceled. They will not refund me the full amount for August. I warn you, Directv will give you a great price for starting their service, but will jack up the price a few months into it. And on top of that, their streaming service is well below par. read more

Since late Nov I've had HORRIBLE SERVICE FROM DIRECTV (nothing new!) Initial issue = "Bridge" from main TV to other TV's. Service scheduled for (earliest) mid-Dec. Not a Happy Camper, Additional problem started w/ satellite so rescheduled to include satellite service at same appt. NO TV ... NO RECEPTION ... NO RECORDING OR ACCESS AT ALL ... NO SERVICE! DIRECTV Service Dept called & cancelled the scheduled appt on day (& time) of actual appt. Thank goodness i didn't need to be off work to be here to meet the Serviceman. "NO SERVICEMAN IN THIS SUBURB OF AUSTIN AT THIS TIME." Appt rescheduled for Dec 29th ... "no earlier opening" ... NO ONE AVAILABLE IS NOT MY PROBLEM ... IT IS DIRECTV's EXTREMELY POOR MANAGEMENT. No wonder they have such deplorable ratings, not to mention the hundreds of thousands of customers who've cancelled their DIRECTV accounts. NO ONE SUFFERS EXCEPT THE PAYING CUSTOMER!! I've been a DIRECTV customer over 30 years. Their service was often VERY, VERY BAD ... then they merged with AT&T & service improved to an acceptable level. AT&T is once more out of the picture & I am disgusted with DIRECTV's Service Dept!!! After an unexpected but definitely positive discussion with a VERY PROFESSIONAL & OUTSTANDING Loyalty Dept Rep (Tanya), she understood my issues & took steps to help me get them ALL addressed & ultimately resolved. She arranged a three-way call with "Joe" from the Service Dept (also vrry helpful) & an appt was confirmed for 12/30 @ 12:00 PM rather than mid- January. Today, however at 12:00 PM on 12/30 (the scheduled appt time) once again a Service Dept Rep called to tell me the appt was cancelled. There are only two men assigned to this suburb of Austin & are available to work here only 2 days a week ... they just can't get here." I AM FURIOUS!! Who is running this company?? DELAYS & EXCUSES ARE NON-STOP. Next available appt is 01/08 (after offering 01/13). I can't keep adjusting my calendar to meet the serviceman's ... & they've only called to cancel at the very last minute. It appears their upper management is SO incompetent all they can do is push all their frustrated customers down the line to reps who DO try but it is OBVIOUS that CUSTOMER SERVICE is not a basic strategic goal. Is anyone even being held responsible for ALL these obvious shortcomings?? I now doubt the serviceman will show even though the appt is scheduled for the third time. Add to all this RIDICULOUS FRUSTRATION ... I have gone over one month with no TV. I can only stress how the errors in their business processes are creating SO MANY problems that are being ignored. I will be demanding credit for my DIRECTV account for ANY & ALL lack of service billing these past 6 weeks (& counting). After all these unresolved efforts to get basic TV service ... I understand the billing fees will be increasing in January. I have been challenged once more with their INADEQUATE MANAGEMENT & DISCONNECTED CUSTOMER SERVICE DELIVERABLES. The ONLY bright lights in this entire debacle are "Tanya" in the Loyalty Dept & Joe in the Service Dept. Sadly, each of the several times I've called just trying to get to a Service Dept Manager, I am forced to deal with multiple "AI" voices plus "EVA" (another AI voice) trying to get my service problems fixed. THEIR "AI" PROCESS ... JUST A REDUNDANT WASTE OF TIME FOR CUSTOMERS & ANY OF THEIR BUSINESS "PARTNERS" ... I AM SURE FRUSTRATION DOESN'T DESCRIBE IT). Today after almost 20 minutes getting past the AI "gatekepers" (DEFINITELY NOT HELPING ME NOR PROVIDING ANY LEVEL OF RESOLUTION plus waiting "on hold" I actually reached a human ("Lee"). I started explaining my issues ... just TRYING to contain my anger. After approx 5 minutes "Lee" just disconnected the call!! The entire INFURIATING process starts AGAIN ... calling, working through the AI "voices" ... but this time even the AI voices disconnected me!!! AFTER FIVE CALLS ... accomplishing very little except increasing ANGER & STRESS, I GAVE UP! I want to stay with DIRECTV BUT AM FEARFUL THE CURRENT SITUATION CAN'T (OR WON'T) BE REMEDIED. read more

This company really sucks A$$ Rude customer service, poor service. I called in to cancel my subscription as I was not using it and did not want to make payment, said they must charge full term even though their sales rep told me I can cancel any time. I asked for them to remove their stupid dish, said it was on me to remove it. This company needs to be destroyed and their evil lying company held accountable. read more

Direct TV is trash! Before the merger I had a great experience with DISH satellite, but now I have had a higher bill and poor customer service. Note that it takes an act of God to reach the cancelation department; not to mention they lied and told me that I would get cheaper rate to prevent me from canceling! The discount was $10 per month wtf! I was paying $140 a month.....what a joke! I will send the equipment back and never look back after being a loyal customer for 10 yrs. DISH .... I welcome the fight! Try to put something on my credit..... I will make sure that the Attorney General is alerted about your shady practices! Losers! Potential customers - you have been warned! read more

If I could leave a half star or no star at all I would. Got service with at&t in a bundle was told I could cancel whenever I wanted with no penalty. Returned the equipment to at&t like I was told. Found out that directv was still taking money out of my account for 3 months and since I returned equipment to at&t like I was told that I would now be charged for loss of directv equipment and will have to pay diectv for early termination. Total scam, do not use at&t or directv, they do not care about the customers. read more

DirecTV won't let me cancel! It's bad enough that you have to phone in a service cancellation. There's no other way to cancel, and that should be illegal. But today, after trying numerous DirecTV phone numbers, I got the same results. The robot asks for account details, than asks for my 4-digit passcode, and then...routes me right back to the beginning of the phone tree! It's an endless Hell loop! I tried asking for a billing agent instead. It took forever, but that just put me on Hell Hold, where that awful suicide music drones loudly and they give you no indication of what you're holding for or how long the wait time is. I'm not stupid enough to waste hours of my life on that. Originally, I was hoping for a discount so I wouldn't pay more for satellite than I would pay for streaming. But now? Forget it. I just want to cancel. DirecTV is the hound that crawled out of Satan's arse, and I just want to be done with them. But they won't let me leave! read more

I have been a DirectTv customer for years. I pay over $240 per month. I had a hard drive crash on one of my receivers and they replaced it with an outdated reconditioned model that was also defective. I called and requested a new replacement and was told they would send one for N/C since I have the "protection program". However........ I had to sign a 24 month contract or I would have to purchase the second replacement, even though the replacement they sent me was defective. They suggested I speak to their Customer Retention Manager which I agreed to do. She said she couldn't believe what I was told and she would ask her supervisor for a review. She came back after a 5 minute hold and told me they were sorry, but there was nothing she could do. They don't want or deserve my business. I will be cutting the cord. read more

Their service has been lousy lately. They sent a "free" Gemini that didn't work, plus they added a charge to my bill that was undisclosed and incorrect...very sneaky. Don't fall for free remote! They have dropped my local ABC channel during their contract dispute with their provider, but offered a free Local Channel Connection antenna. Tech came out to install it but it didn't work either. I have a strong signal for local channels, but couldn't deliver on this either. Oh, and they increased my monthly bill even without notifying me and without local ABC ...no so great. read more

In large sport bar establishment in Austin texas with over 100 die hard cowboy fans anxiously awaiting to see the first preseason game, direct tv blocks the game. The managers on site have called multiple times with no success. The fans are now calling with no success and many can not wait to cancel their own residential service over this. Bad call on direct tv's part! If you live in Texas and you are a cowboy fan might want to rethink your service with direct tv. read more

Direct TV is the ABSOLUTE worst. I was a happy Uverse customer for several years. Then my significant other decided that he wanted to switch to direct TV to bundle with his cell phone (uverse was in my name). He had no problems getting them to switch out Uverse to direct TV without me being there to authorize it. However, when it came to putting it in his name, that was impossible. For months, we called and spoke to person after person after person and no one could switch the account to his name. I don't know how many times he told them that I never authorized the account being switched in my name, it need to be in his name and no one could do anything. Finally at my wit's end, we called again to switch it to his name and they refused, so we cancelled. Oh of course, they cut off service with no problem at all. They swore there would be no cancellation fee because I didn't authorize the switch and we still got at least three bills with a $375 cancellation charge. Again, he talked to at least five people on five occasions and they all claimed they would not charge the cancellation fee since the switch was never authorized. And we're still getting bills. This company and their "employees" are horrible, unscrupulous liars. No matter how good it sounds, do not get involved with these people. They will find a way to screw you over. We've since discovered Sling. So much better with no drama and no disgusting customer service. read more

If I could give no stars I would! I moved out of my home to put it on the market in the end of 2018, I sold my home in the beginning of 2019..yay! when I moved out of my home I cancelled all accounts associated with that house: electric, gas, trash pick up, phone, internet, etc. All of my accounts were closed and settled by the time the house sold in the beginning of 2019. I contacted Direct TV to discuss signing up at my new home and am told I have an outstanding balance?!? When I try to get more information I get the run around, conflicting information, refusal to provide me with information, the worst customer service experience I've had in a very long time! When I closed all of my accounts and my old house they were paid in full with no balance due and in a few instances I received a credit from the more reputable companies. Direct TV and AT&T however are the most un-helpful and un-coordinated companies I've ever dealt with making it impossible to find out what is going on and how to resolve the problem. They told me I had numerous accounts for my home (how would I ever end up with two internet accounts for one house?)... the ridiculous information given to me yesterday is too much to try and type out, and frankly it doesn't make any sense. My purpose in writing this is to warn everyone, because I doubt they respond to customer concerns.... DO NOT DEAL WITH DIRECT TV OR AT&T, they don't keep you informed, they don't keep their accounts straight, they don't even work with you when you try to resolve anything with them. read more

Hours of calls with people who not only don't speak English but seem to be reading off of a TelePrompter. Numerous disconnects with no call back and then you have to start over... And don't ask a question that the computer can't understand or tell them how to respond... "Does not compute.." And then they place you on hold or have an entire conversation with someone in another language while you wait. Seems like AT&T needs to get a good hold of their "sister company". They are bringing you down. Frustrated. read more

I have been a customer for over 5 years, when I needed to cancel my account due to financial reasons. There was also nothing to watch since the writers were on strike. I had no equipment and no one needed to come out to disconnect anything and they claimed I had paid for last month's service. I would also get to watch another month of nothing for free! They refused to refund my payment because it was for last month. They could care less if you go hungry! But, they will shut it off if your card doesn't work! I was going to have my service turned back on when I got my finances straighten out, but not now! I will not go back to DirectTV and I don't recommend anyone else do it either!! read more

Since ATT bought DIRECTV they have had my account split up and still have not been able to merge their services. I had a Directtv account suspended for months due to travel outside of the country. I decided to hook it back up so I called them and their sales people were quick to promise me the NFL max package, a visa gift card and movie channels. I told them I still had my equipment. She said ok she will just cancel my old account and send a service guy out. Instead I went and got my old equipment and called them back. The installation expert got it and put the nfl package mac on my old equipment. So I was under the impression that she put the new service on the old equipment. Then I left the country for a week. Came back and the package was gone. I called again, hours of conversations, rude escalation managers and they said it was removed but they literally have no idea why. But its gone and they will not honor their commitment. NOW they have the package added but it is 65 dollars a month for six months. The escalation manager rudely said, do tou want me to cancel your account, it will cost you 190 dollars and then have a new service installed and would be able to get all that was committed to. I contacted them on chat, facebook, twitter and they have no solution still. They have my old address on the service from 2 years ago. Every time I call I tell them I dont live there anymore. They cannot get their order systems aligned. They cannot connect the dots with what their own reps set up. So it was agreed upon AND installed and yet I have to pay for it. By the way, it is cheaper for me to cancel my account and re set it up than it is to pay for the nfl package and would save them an installation call. So THAT is why they get one star. Honor your commitments and get your off shore reps to document their actions. Your internal groups are not connected. read more

we had directv for over 20 years glad its gone .to many price increases ,.popular channels dropped replaced by advertizing sorry (informarcial) channels. agents who answer phone cant speak english .equipment returned still charged for . enough is enough. read more

God I miss Time Warner. My husband insisted that dish was better than cable/Time Warner. Boy was he wrong. Lies, lies, lies. Wasted time on the phone. Their freakin' email on their website only lets you do a certain amount of characters, so you are forced to call them. Since dealing with Sucky Sprint, I have learned to get crap in writing, because not only do you waste hours on the phone with these a-holes, when you call back once AGAIN, they claim they have no record of the past conversation. First my husband was told he could cancel anytime, no contract. The truth is, you CAN cancel anytime, they just charge you a certain dollar amount each month until your CONTRACT is up. So now, with a year left on our contract, it would cost us $200 to tell them to come get their crap. The technician also told my husband we could only get two boxes, not three, and to "call back in December to get the third". WTF? When I called, they told me all customers are allowed to get three boxes included in the price. If that was so, why didn't we get three? I think somebody didn't know WTF they were doing or was lazy that day or wanted to go home early... We had trouble getting the $100 referral bonus... They want you to call a certain phone number in a certain amount of time or you're screwed. Luckily I got a customer service rep that knew what she was doing and despite that the amount of time had passed, we got our bonus. Also, we were told our monthly bill would be $99.... well we got our bill and it's a hundred and freaking forty dollars. Are you freaking kidding me? When I called customer service, AGAIN, she explained all the effing fees that go along with it.... RIP OFF. My husband got a new bank so he had to change his debit card number. These idiots didn't complete the task so he was charged two overdraft fees because the funds were not in his old account for two transactions because DIRECT TV used the WRONG account. We have disputed this with them and were supposed to get the overdraft fees back, but nothing yet so we have given up. And we have had lots of other crap we have had to call about, which I won't bore you with, but as usual someone either lies or they don't know how to do their damn job so when I call and sit on the phone for a half hour they tell me something opposite. I am sick of this crap and can't wait for September 2012 so I can go back to Time Warner! DIRECT TV is a WASTE OF TIME AND MONEY, stick with Time Warner or someone else! ZERO STARS! read more

We received an offer to go back to Direct Tv which is owned by AT&T. Since we were never thrilled with our current provider and we were offered a $300. cash card as an incentive, I called them. I was connected with a nice lady who spoke clearly and I said that we wanted to come back but that we needed internet and no longer wanted a land line. We concluded a deal and since we would be saving about $40. per month, I agreed. Later in the day, I received an Email that said I needed to call to give them more information. When I called and gave them the order # that they were asking for. They then aske why I was calling.(At this time, I was speaking with people who could not understand me and who I could not understand). Finally, someone concluded that the reason for the Email was that they could not do the deal as agreed. I am now at the point that many of the people who read this review are at also. My next step is to cut the cable, fund a good internet provider and never look back. For one thing, a cable or dish company might tell you that there is 200 or 300 channels but most of them have nothing of interest to watch. The time has come to realize that we are being way overcharged for a very poor collection of services. read more

LIARS LIARS LIARS LIARS LIARS LIARS LIARS A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services. read more

Awful product! Rain, wind, clouds.... just a waste of money! Don't get this product! Monday Night Football Drew Brees passing record..NO SERVICE! TERRIBLE PRODUCT! read more

DIRECTV - Television Service Providers Near Me

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You guys suck!!! So far today 45 min call . No resolution . 25 min call, asked to be transferred to a supervisor. You idiots didn't listen and sent me to another nobody then disconnected me. Now I'm on another call for more time wasted if my life. read more

I've had Direct TV for 20 years. I called to get my service moved to a new home and was to it would be 199.00 with no exception. Long story short, im ending my services with them and looking for someone better! SMH... read more

OMG, Direct TV via AT&T is the worst! I've never dealt with a cable service provider that is so clueless! They have a major communication gap within. I have called them about 6 different times and spent about 2.5 hrs. on the phone, simply to get my mother's outdated/obsolete cable box upgraded. It's obvious there is an overseas call center somewhere in Asia which I think is part of the problem. The other part is that they are using some sort of 3rd party installation service. Twice they have come to my mother's house and not completed or even started the job. First they said they were not aware she had international channels which was a surprise to me. He said he didn't have the equipment he needed (international dish). The 2nd guy said he didn't have the HD cable box he needed. He too was not aware that my mother had international channels. When speaking with the rep who created the work order, we discussed the international channels, but apparently this was not part of the order/memo the service person received. On my second time setting up the service, I SPECIFICALLY told them to note we needed an HD upgrade (cable box) and that my mother had international channels. The service guy said he was not aware. I was getting frustrated and the service guy at my mom's said this happens everyday! All that he knew is that my mother's cable was not working correctly. How is it that the people receiving the work order are not aware of the customer's current cable plan, equipment, and requested needs??????? Nobody at Direct TV seems to be on the same page either. First I was told there would be no charge for the upgrade, but a $10 fee for HD, then I was told by another person, there is a $50 charge for the service. Then I was told there is no $50 charge and no $10 upgrade fee. They are the only company that I know of with a Korean TV package. Otherwise I would cancel my mom's service in a heartbeat. They need to get their crap together! read more

I have had so many problems with Directv. The tower keeps going out multiple times a week to the point where I should be a professional IT person with how often I have to do all the tricks to get the tv working again! We have had a tech come out to take a look and fix everything but the connection keeps going out. Customer service is very helpful however, it is just the equipment doesn't work so it is definitely not worth the price! I also don't like how I am not able to watch certain shows on the app. Whats the point if I can't watch it wherever I go like the advertising says? Im finally cancelling my service due to unresolved issue with the equipment. read more

Just got off the phone with Tony Mills from customer service. He was such a pleasure to speak with! He took care of my remote issue (#4 stopped working) and made it pleasurable going through all the required tests. Of course we both knew I just needed a new remote but the tests had to be done per policy. That made him so wonderful was that he wasn't a DTv robot, I got to speak with a REAL person! I wish more of the reps were like this. Would make me feel a lot more at ease as a customer knowing the person I'm speaking with may be able to empathize b/c I'm able to sense their emotions too. Please Direct Tv do the right thing and give Tony a promotion so he can show others what customer service REALLY looks like(and so he can get a raise)! If you don't do that then at least let him have the long weekend with pay please read more

Direct TV is absolutely the worst! I have spent hours on the phone with people and no resolution in site! I signed up thru Costco and the AT&T Direct TV representative told us we would be getting all these services. We did not receive the services we were promised, never received the $200 Costco card and when asked about it, I was given the run around! Tried to cancel service and found out that 1 year that I thought I was signing up for was really a two year contract. That was never told to us by the representative, nor the person on the phone that they have you speak with to finalize things! I was told it would cost me $400.00 to cancel my service - wtf? WORST SERVICE EVER!!!! read more

Directv sucks since the merge with AT&T! If you want a mail order bride just phone customer service, you get the Philippines every single time! When you do speak to someone you need a translator. They lost all our local channels and then they tell you they will provide you with an adapter but it does not work with the newer genie 2 DVR! Then they send an installer but they don't show on time! Let's face it they suck, hold times are currently 10 minutes if you want an Asian bride!!! read more

Run!! I have been fighting to get my money these people, through fraudulent practices, illegally took out of my account a few times this year! Add to this, att/direct TV, outsources their customer service dept! Good luck getting anything rectified!! read more

This is a follow up to my scathingly negative review of 2 weeks ago, where I grudgingly awarded DirecTV one star as there was no lower recognition. After half a dozen failed "confirmed" installation appointment,s over nearly two months, we were visited today by ATT/DirecTV customer service rep Edward Garcia, who has been with ATT/DirecTV for 12 years. Edward spent over an hour with us, reviewing every aspect of our new installation at our Austin home and of the continuing service at our Burnet County home. He was exceptionally thorough, making calls to his "base" for clarification when necessary. Edward even discontinued several charges for added services which we had not requested and do not use. Edward presented us with a totally concerned, organized and very professional picture of what we had hoped an ATT/DirecTV representative would be. We also were visited today, on time, by David, an ATT/DirecTV contractor tech, who at this moment is getting us connected to the service. This has been a total improvement to our last two months' experience with the company and a 5-star review now is appropriate. Ralph G. read more

There was a Satellite Dish and equipment installed without my permission on one of my properties. I have had ATT Uverse for many years and I was very happy with that service. I had my secretary call to have the service taken out of a tenants name and put back in mine and they sent a satellite crew to install Satellite in a neighborhood that forbids Satellite. When I called Gwendolyn and asked her to have it removed, she refused and said they where charging ME a cancellation fee for equipment that I never even authorized or requested. I believe there is great evidence to support a DTPA violation and if you don't handle this urgently I will be filling a lawsuit immediately. read more

I can not believe that with COVID 19 and hardship going on that AT&T/DIRECTV is not willing to work with you. I've always been on auto pay for several years and they do not offer any discounts. Since I have been unemployed due to COVID 19. This really shows how money hungry AT&T/DIRECTV ARE!!! read more

DIRECTV - Coco my baby brother! - Television Service Providers Near Me

I have been a DirecTV customer off and on since 2001. Never again. While traveling I put my account on suspension during a billing period that I had prepaid for. While on suspend I called them and told them to just cancel the service and go ahead and issue the credit that was on the account. When I got back home I took the equipment to FedEx as directed, after having been told incorrectly to look for information in the mail about boxes and a cancellation package that was to be sent to me. A week later I see not only that the credit hasn't been issued but that I now have a new bill for about $120. I have received no satellite product, no content, no nothing from DirecTV since the end of July,and I have no DVR or Genie, no remotes, no nothing. They say now that when I cancelled the service they not only took me off of suspend, although I was traveling and had no access to their product, but they BILLED me for another month service. "That's the way our system works" I was told. Now, I am awaiting yet another phone call from the "back office people" because no none I was able to talk to could do anything except to personally apologize to me. These people are awful and apparently are doing everything they can to make people mad for an extra $100 of free revenue without having provided any service or product. Imagine going into a grocery store and walking out with a totally empty basket after having paid the cashier $120. That's where I am right now with AT&TDirecTV. Awful, just awful. read more

Your service is horrible. If I could give a 0 star rating I would do that. No wonder you are losing millions of customers every single day.

I was a happy DirectTV customer until today. We signed up for DirectTV at a great rate with a great deal on all the movie channels. We specifically made sure confirm with the rep over the phone that we were NOT locked into any contract and they confirmed we were not - in hindsight should have asked for this in writing... AT&T Uverse just started to be offered in our neighborhood and they offered us an even better deal with more features so when we called DirectTV to cancel not only was their customer service horrible, but they bashed AT&T, told us that in fact we WERE locked into a contract. The manager stated that even though we didn't sign anything we were contractually obligated as stated in our first invoice AND there was a $300 termination fee. Despite us being a perfect customer, he refused to compromise on the termination fee and was extremely rude. The manager (Sean) handled the situation so poorly we talked to AT&T and they helped us pay over half of the DirectTV termination fee. We'd rather pay the remainder of the termination fee with DirectTV now that we have learned they have no priciples and terrible customer service. I can assure you I will NEVER be calling DirectTV again. read more

Garbage, garbage, garbage. Those are the words I use when it comes to this companies internet service. Over the past month I have had to restart my modem and barely fixed the problem for long. How this company is still in business is beyond me. How do they sleep at night knowing they are stealing hard working peoples money. read more

Watch out when you talk to these clowns, read the fine print. We were shopping for plan B's since we cancelled Time Warner cable after 3 whole days. Direct TV requires a 2 year contract with a $600 cancellation fee. Yikes! Are you kidding? We will keep the Roku box. Direct TV has a internet streaming add-on that isn't being marketed separately. The $600 is sneaky. They tell you that it is "just" the monthly costs remaining - for example $20. I guess they think their customers can't multiply. $20x12 + $30x12 is the contract. If we decided after a week that we couldn't stand the product, it is $600.00. That is equivalent to no cancellation rights whatsoever. And, there is also a $6 a month rental for the equipment which they didn't mention as part of the cancellation because I stopped asking questions. read more

If I could give zero stars I would... These people are liars and nothing about their company says what supposedly their company motto is where they are all about integrity and customer service. I have never been lied to by so many people in my life about the same thing. My husband and I were trying to install service and not have a contract because we already own the equipment we were told over and over that that was possible however when the technician arrived at our home we were told that that was impossible and then when we started calling back we were told also by DirecTV representatives that was impossible. The only reason we are still pursuing their service is because they have NFL Sunday ticket so they have us between a rock and a hard place if we want to be able to watch all the football games. read more

Horrible customer service always lasting an hour or more and constant unexplained monthly charges, and new packages added to my account without my consent -new customers just wait until you have had them for over a year. Check out other review sites (not DTV site reviews they are biased lies with only new customers giving any stars) before getting DTV my experience is a regular problem. Here is a start for you http://www.consumeraffairs.com/cable_tv/directv.htm I have never had a company treat me this way and completely steal from me like this. read more

Direct TV ran a promotion recently that included free HBO for 12 months and another bundle of premium channels like Starz, Showtime, etc. was free for 3 months. What they didn't tell you was that if you cancelled the free bundle, the free HBO went away as well. It's just deceptive, no other way to describe it. Love the service though... read more