GREAT Service department adviser, Cesar, and Tijerino,…read morealways pro and polite. Recommended

Disastrous buying experience - do not recommend…read more I purchased a used vehicle Sunday night 3/15. I told my salesperson that I felt uncomfortable and unready many times but was told the deal was "practically finalized" even before I set foot in the finance office. I got there at 6:45pm and they had me there until almost 11pm. I drive the car to work the next day and I notice a significant vibration when idling, to the point where it was uncomfortable. Additionally, my check tire light came on (later learned it was due to a not full tire) and suuuuper hot air was coming from underneath the car when I was standing outside of it while running. I inform my salesperson of this Monday evening, and they instructed me to take the car into service the following day. So, I have to take off part of my work day to do this. 8am Tuesday morning I show up to the service bay, and they tell me I need to go park my car in the lot and talk to sales as its under their purview. Not a great start. (I was later apologized to by my salesperson for the oversight) They eventually look at my car and claim there's nothing wrong with it except the tire that needed filling up. I was very disappointed that my concern wasn't taken seriously. After two hours I go home, defeated, and do some researching. Turns out that Honda released a service bulletin for 2015 CRV's relating to vibration issues (https://static.nhtsa.gov/odi/tsbs/2016/MC-10204266-9999.pdf) I go back in later to bring this to their attention, and also ask what my options are for getting a different car. They first tell me I'm eligible for an exchange, then 20 min later they say that's no longer possible because the deal was finalized and I would have to sell the car back to them. Incredibly disheartening. I will say that the manager who spoke with me was very kind and committed to getting answers for me, which I appreciated. Their offer to me was to come back in for service on Friday (even though I said I could take it in earlier like Weds or Thurs) and they will have a different technician take a look at it. I've spent a total of 6 hours at this dealership so far this week all because I purchased a vehicle, which should have been an exciting experience. I'm writing this review to bring serious attention to my experience and I hope that my concerns will be addressed at the upcoming service appointment.

Rafael was a great help in finding the right fit for our family. He took the time to look at a few…read moredifferent vehicles with us, as well as negotiate the best he could. Rafael answered all the questions & concerns we had while ensuring everything went smoothly in the process of our purchase.

Cris the salesman, Kenny in finance, and Christian delivery coordinator we're great at Bill Luke…read moreCamelback!! We bought a Ram here 9 years ago and came right back to them for our new vehicle this year. Highly recommend this dealership

Dylan was amazing and really got us what we wanted and for the right price! Miles also helped with…read morewrapping up the deal to put out search to an end! I would recommend everyone to go!

Excellent customer service and easy to schedule appointment. Full explanation and detailed receipt…read moreof services.

Just bought my BMW X5M today and I had to share my experience…read more I dealt with Luis Mejia and he worked with me the past week on email. My appointment was today at 1pm and Luis was gracious, courteous, and made me feel as though I was a friend coming to visit. The experience took about two hours and then I was passed over to Joon Shin in finance. I usually dread dealing with the finance department as I have had negative experiences in the past. However, Joon was an absolute pleasure to work with and he made me feel very comfortable as though we knew each other already. I can't say enough about how professional and supportive these two gentlemen were, and kudos to Bell Lexus for onboarding great people like Luis and Joon. Thank you so much, I will be referring people to your dealership.

I've been getting my car maintenance done at this location ever since I bought my car. The location…read moreis not too far from where I live. Customer service is 100%! I love the atmosphere and the people. They have been helpful when I have questions about my car repairs. You have an option to loan a car ($10) or wait. I typically wait when I have nothing planned for the day and receive complimentary snacks. While waiting I receive a video regarding my car which is so helpful and if I have questions, I can just talk to the person assigned with helping me.

Amazing experience with the entire staff! Would definitely recommend shopping here! Staff is…read morehonest, transparent, and looks out for your best interest!

Easiest car we've ever bought! Everything went smooth and stress-free, And we got a great price!…read more Jess & Eli were awesome to work with. Would definitely buy from them again.

I recently had an experience at Avondale Toyota dealership that I feel compelled to share. I went…read morein for a routine oil change, but it turned into a more complicated visit when they discovered a part that needed replacing. While the wait was longer than I had anticipated, I was pleasantly surprised by the level of customer service they provided. The dealership offered to cover the cost of my lift to and from the store, which was a thoughtful gesture that alleviated some of the inconvenience. Additionally, they provided me with a rental car while waiting for the part to arrive, ensuring I wasn't left without transportation. Overall, despite the initial delay, the staff at Toyota dealership made the experience as smooth as possible. Their willingness to accommodate me during a potentially stressful situation truly stood out. I would recommend them for their attentive service and commitment to customer satisfaction.

Lexi Perez is amazing. Truly stellar customer service and went out of her way to review my past…read moreservices to get me the best deal on a new battery. She walked me through the process and kept me updated during my service visit. I highly recommend you visiting Lexi today !!! She'll be a valued advocate for you too.

I bought my truck there today and the sales and finance staff were very friendly and helpful…read more I was very excited as I had not bought a truck new in many years and they shared in my joy

I have never written a review before, but this dealership absolutely deserves one…read more I dropped off my 2023 Mustang on Thursday for a warranty issue. It is now Tuesday, and they have not even looked at the car. Not diagnosed. Not tested. Not touched. I called four times between Saturday and Tuesday. Every single time I was told "someone is looking at it and will call you right back." They never called back. Not once. That's not a mistake that's a pattern of lying to customers. On Monday, I physically went into the dealership because phone calls were clearly useless. I was told they would replace the EVAP purge valve and run an EVAP test. As of today, the car still hasn't moved. Zero work done. Meanwhile, I've spent more money on a rental car in six days than it would have cost to take this vehicle to a competent independent shop and fix the problem outright. The only difference? I made the mistake of trusting a Ford warranty. They are happy to sell you a warranty for $3k, $5k, or $10k, but once your car is in their possession, there is zero urgency, zero communication, and zero accountability. It genuinely feels like they think that because the repair is under warranty, your time doesn't matter. For anyone reading this: you can cancel your Ford warranty at any time and get your money back. I will be canceling mine immediately. This level of service is pathetic, and the way customers are treated is unacceptable. Avoid this service department unless you enjoy being ignored, lied to, and paying out of pocket for rentals while your car sits untouched.

last November that found and fixed an oil leak that was caused by a improperly installed oil filter…read moreby my the. home town Subaru dealer in Flagstaff. Today they fixed a damaged Subaru key fob that I had screwed up because of following crappy YouTube videos on battery replacement. Glad Camelback Subaru is around and so helpful! Larry Ruzow

I gave Camelback Subaru a shot because I already service my car here and was actively shopping for…read morea WRX. I was ready to buy and already had a deal in hand from another dealership: 2026 WRX Limited at $650/month, no add-ons, GAP included, and a strong trade-in offer. Bri reached out and told me they could beat it, even quoting $637/month. Ray (manager) followed up and assured me they would put together a better deal if I came in. That's what got me through the door. Once I arrived, the entire tone changed. My trade-in value suddenly dropped, GAP pricing was inflated, and no clear numbers were presented upfront. I even switched to a lower-priced WRX Premium expecting better numbers--but somehow ended up being quoted $675/month on a cheaper car than the Limited I already had lined up elsewhere. At that point, it was clear the initial promises were just to get me in. I don't mind negotiating, but I do expect consistency and transparency. This felt like a complete bait-and-switch. I'll be purchasing a WRX elsewhere--and honestly, I'll probably take my service business somewhere else too. Update: I ended up purchasing my WRX from Peoria Subaru. It was a bit of a drive, but absolutely worth it. The deal was seamless, fair, and fast--no games. I secured a Limited WRX for $39,730.30 OTD Price, and the overall experience was significantly more professional. They also offer a 2-tire replacement program as long as you service your vehicle with them. If you're serious about buying, I'd recommend skipping Camelback Subaru and taking the drive to Peoria instead.

They really know BMWs. They are knowledgeable, friendly and reasonably priced. Can't say they are…read morecheap but CHEAP & BMW does not go together! I will use them for all my future mechanic work on my BMW.

For good reason I have remained loyal to MM for service on my BMW since moving to Uptown. Here's…read morewhy: - Honesty (never pushy - always happy to explain) - Value (all-star technicians at a fraction of the cost) - Relationship (earned trust w/pragmatic plans) And they just keep getting better. Anthony who runs service is amazing and they have wisely introduced technology to help them do more without increasing costs. Always a phone call or text away, happy to chat and educate where needed. I'm a really picky "car guy" and Munich has consistently impressed me. Happy to support this local shop and shoutout many jobs well done.

Great sales experience, frustrating finance process. Brum…read morewas excellent--very responsive over text, provided a clear out-the-door price, and made scheduling a test drive easy. Trade-in value was fair, and everything upfront felt smooth. The finance department was a different story. William Hall was friendly, but the process lacked transparency. I wasn't shown a clear breakdown of numbers and felt pressured into a ~$5,900 warranty. Despite having an 800+ credit score, I was given a 72-month loan at 7.67% APR, which didn't add up. Also noticed paint imperfections on the "new" vehicle--disappointing. They did compensate with free accessories so I appreciated that. Service department has been great, though. Advice: focus on out-the-door price, not monthly payments, and question every add-on. I canceled the warranty, got one elsewhere for much less, and refinanced at a significantly lower rate within the following month. If you want to keep your commission and sales.. honesty and transparency go a long way. That's how you earn repeat customers and long-term trust.

Definitely the best car buying experience to date thanks to Christian at Showcase Honda! He was…read morekind, knowledgeable, patient, and took the time to answer all of my questions without ever making me feel rushed or pressured. He was thorough and made the entire process smooth from start to finish. We also discovered we had a lot in common, which really added a genuine human touch to the experience. It didn't feel transactional at all--it felt like working with someone who truly cared about helping. To top it off, after learning that I love the Ninja Turtles, he surprised me with a Teenage Mutant Ninja Turtles collectible set. Such a thoughtful gesture that made the whole experience even more memorable. I've never felt this great after purchasing a car. Thank you, Christian! I will definitely keep giving Showcase my business and you should too!