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Direct Drive Auto

5.0 (3 reviews)
Closed • 9:00 am - 5:00 pm

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Camelback Toyota

Camelback Toyota

(1.2k reviews)

GREAT Service department adviser, Cesar, and Tijerino,…read morealways pro and polite. Recommended

Disastrous buying experience - do not recommend…read more I purchased a used vehicle Sunday night 3/15. I told my salesperson that I felt uncomfortable and unready many times but was told the deal was "practically finalized" even before I set foot in the finance office. I got there at 6:45pm and they had me there until almost 11pm. I drive the car to work the next day and I notice a significant vibration when idling, to the point where it was uncomfortable. Additionally, my check tire light came on (later learned it was due to a not full tire) and suuuuper hot air was coming from underneath the car when I was standing outside of it while running. I inform my salesperson of this Monday evening, and they instructed me to take the car into service the following day. So, I have to take off part of my work day to do this. 8am Tuesday morning I show up to the service bay, and they tell me I need to go park my car in the lot and talk to sales as its under their purview. Not a great start. (I was later apologized to by my salesperson for the oversight) They eventually look at my car and claim there's nothing wrong with it except the tire that needed filling up. I was very disappointed that my concern wasn't taken seriously. After two hours I go home, defeated, and do some researching. Turns out that Honda released a service bulletin for 2015 CRV's relating to vibration issues (https://static.nhtsa.gov/odi/tsbs/2016/MC-10204266-9999.pdf) I go back in later to bring this to their attention, and also ask what my options are for getting a different car. They first tell me I'm eligible for an exchange, then 20 min later they say that's no longer possible because the deal was finalized and I would have to sell the car back to them. Incredibly disheartening. I will say that the manager who spoke with me was very kind and committed to getting answers for me, which I appreciated. Their offer to me was to come back in for service on Friday (even though I said I could take it in earlier like Weds or Thurs) and they will have a different technician take a look at it. I've spent a total of 6 hours at this dealership so far this week all because I purchased a vehicle, which should have been an exciting experience. I'm writing this review to bring serious attention to my experience and I hope that my concerns will be addressed at the upcoming service appointment.

Camelback Ford

Camelback Ford

(769 reviews)

I bought my truck there today and the sales and finance staff were very friendly and helpful…read more I was very excited as I had not bought a truck new in many years and they shared in my joy

I have never written a review before, but this dealership absolutely deserves one…read more I dropped off my 2023 Mustang on Thursday for a warranty issue. It is now Tuesday, and they have not even looked at the car. Not diagnosed. Not tested. Not touched. I called four times between Saturday and Tuesday. Every single time I was told "someone is looking at it and will call you right back." They never called back. Not once. That's not a mistake that's a pattern of lying to customers. On Monday, I physically went into the dealership because phone calls were clearly useless. I was told they would replace the EVAP purge valve and run an EVAP test. As of today, the car still hasn't moved. Zero work done. Meanwhile, I've spent more money on a rental car in six days than it would have cost to take this vehicle to a competent independent shop and fix the problem outright. The only difference? I made the mistake of trusting a Ford warranty. They are happy to sell you a warranty for $3k, $5k, or $10k, but once your car is in their possession, there is zero urgency, zero communication, and zero accountability. It genuinely feels like they think that because the repair is under warranty, your time doesn't matter. For anyone reading this: you can cancel your Ford warranty at any time and get your money back. I will be canceling mine immediately. This level of service is pathetic, and the way customers are treated is unacceptable. Avoid this service department unless you enjoy being ignored, lied to, and paying out of pocket for rentals while your car sits untouched.

Camelback Subaru

Camelback Subaru

(342 reviews)

last November that found and fixed an oil leak that was caused by a improperly installed oil filter…read moreby my the. home town Subaru dealer in Flagstaff. Today they fixed a damaged Subaru key fob that I had screwed up because of following crappy YouTube videos on battery replacement. Glad Camelback Subaru is around and so helpful! Larry Ruzow

I gave Camelback Subaru a shot because I already service my car here and was actively shopping for…read morea WRX. I was ready to buy and already had a deal in hand from another dealership: 2026 WRX Limited at $650/month, no add-ons, GAP included, and a strong trade-in offer. Bri reached out and told me they could beat it, even quoting $637/month. Ray (manager) followed up and assured me they would put together a better deal if I came in. That's what got me through the door. Once I arrived, the entire tone changed. My trade-in value suddenly dropped, GAP pricing was inflated, and no clear numbers were presented upfront. I even switched to a lower-priced WRX Premium expecting better numbers--but somehow ended up being quoted $675/month on a cheaper car than the Limited I already had lined up elsewhere. At that point, it was clear the initial promises were just to get me in. I don't mind negotiating, but I do expect consistency and transparency. This felt like a complete bait-and-switch. I'll be purchasing a WRX elsewhere--and honestly, I'll probably take my service business somewhere else too. Update: I ended up purchasing my WRX from Peoria Subaru. It was a bit of a drive, but absolutely worth it. The deal was seamless, fair, and fast--no games. I secured a Limited WRX for $39,730.30 OTD Price, and the overall experience was significantly more professional. They also offer a 2-tire replacement program as long as you service your vehicle with them. If you're serious about buying, I'd recommend skipping Camelback Subaru and taking the drive to Peoria instead.

Showcase Honda

Showcase Honda

(1.1k reviews)

Great sales experience, frustrating finance process. Brum…read morewas excellent--very responsive over text, provided a clear out-the-door price, and made scheduling a test drive easy. Trade-in value was fair, and everything upfront felt smooth. The finance department was a different story. William Hall was friendly, but the process lacked transparency. I wasn't shown a clear breakdown of numbers and felt pressured into a ~$5,900 warranty. Despite having an 800+ credit score, I was given a 72-month loan at 7.67% APR, which didn't add up. Also noticed paint imperfections on the "new" vehicle--disappointing. They did compensate with free accessories so I appreciated that. Service department has been great, though. Advice: focus on out-the-door price, not monthly payments, and question every add-on. I canceled the warranty, got one elsewhere for much less, and refinanced at a significantly lower rate within the following month. If you want to keep your commission and sales.. honesty and transparency go a long way. That's how you earn repeat customers and long-term trust.

Definitely the best car buying experience to date thanks to Christian at Showcase Honda! He was…read morekind, knowledgeable, patient, and took the time to answer all of my questions without ever making me feel rushed or pressured. He was thorough and made the entire process smooth from start to finish. We also discovered we had a lot in common, which really added a genuine human touch to the experience. It didn't feel transactional at all--it felt like working with someone who truly cared about helping. To top it off, after learning that I love the Ninja Turtles, he surprised me with a Teenage Mutant Ninja Turtles collectible set. Such a thoughtful gesture that made the whole experience even more memorable. I've never felt this great after purchasing a car. Thank you, Christian! I will definitely keep giving Showcase my business and you should too!

Direct Drive Auto - car_dealers - Updated May 2026

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