Ceaser, Sam, & Matthew were the gentlemen my husband and I did business with yesterday and they…read morewere excellent to work with and made all my dreams come true. 10/10 for all three of these men.

Always a smooth experience. Thank you to Titus for the excellent care and service of my car.read more

Big shout out to Andre in sales and Kenny in finance. They made buying a car from out of state a…read morebreeze. Dealing with documents and getting a car ready in less than 24 hours is impressive! Bravo Kris Boynosky

Made a Yelp account because I really couldn't stand my salesperson's ugly and slimy attitude…read moretowards us. This was easily one of the most unpleasant customer service experiences I've had in a long time. What should have been a simple test drive turned into an unnecessarily uncomfortable experience because of how dismissive and sarcastic the salesperson became once he realized we weren't buying a car that day. I called about 30 minutes before arriving and specifically asked if the car I was interested in was available to test drive. I live about 40 minutes away, so I wanted to make sure the trip would be worthwhile. I was told the car was available and that I was welcome to come in. When we arrived, we worked with Maroon. We were completely upfront from the beginning that we were there to test drive a couple of vehicles and continue our research. We never claimed we were buying a car that day, and we even asked if it was okay that we were just test driving. Maroon responded with, "Of course, it's free." Ironically, after driving 40 minutes to get there, we weren't even able to test drive the main vehicle I had called about because the battery in the key fob was dead. At that point, I decided to test drive a backup vehicle I had also been interested in, but that's when the experience started going downhill. Once it became clear that we weren't purchasing a vehicle that day, Maroon's attitude noticeably changed. He seemed less interested in helping us, less engaged, and generally annoyed that we were there simply trying to evaluate vehicles before making a major purchase. The moment that really stood out was when my brother asked where the restroom was. Instead of simply answering the question, Maroon pointed and sarcastically replied, "That's free too." It was such an unnecessary comment that it genuinely caught us off guard. Between that remark and the overall change in attitude, it became pretty obvious that he viewed us as a waste of time because we weren't ready to sign paperwork on the spot. What I don't understand is how dealerships expect customers to make a decision without first driving the car and comparing it to other options. That's literally the purpose of a test drive. Not everyone walks into a dealership ready to spend tens of thousands of dollars within the next hour. Honestly, if you're looking to test drive vehicles and actually get a feel for them without pressure, I'd recommend CarMax whenever possible. In my experience, they're far more relaxed about the process and typically let you take the car out for around 20 minutes so you can get a real impression of it. I would have gone to CarMax for this vehicle too, but unfortunately they didn't have the specific model I wanted, which is why I ended up here instead. This experience has honestly turned me off from traditional dealerships and salespeople altogether. Going forward, I'll probably stick with CarMax or private sellers whenever I can. At least there, I don't feel like I'm being judged for wanting to do research before making one of the biggest purchases most people make. If customers who simply want to test drive a vehicle are considered an inconvenience, then maybe that's something management should address. No customer should feel mocked or dismissed for wanting to make an informed decision. If customers taking a test drive are viewed as a waste of time, then maybe don't invite them in after they've called ahead and driven 40 minutes to get there. Maroon had also told us that the vehicle I originally came to test drive would likely be ready by Monday and that I could come back then. Under different circumstances, I probably would have. However, after driving 40 minutes to the dealership, discovering that the vehicle I called ahead about wasn't even ready to test drive, and then being treated like an inconvenience for simply wanting to evaluate my options, I really had no interest in returning. If this is how potential customers are treated before a sale, I see no reason to give this dealership a second chance.

My first experience with a reputable car company/brand and received a great deal on a great car.read more

Worked with Arron and he and the staff did a tremendous job of communicating thru the process. Took…read morecare of all of my concerns and went above and beyond with my vehicle.

I usually dread dealing with car dealerships. In the past, it always felt like salespeople were…read morejust trying to push a deal through rather than actually listening to what I needed. Being based in California, I was also pretty hesitant about buying a car out of state from Bell Lexus in Arizona, but David Jensen completely changed my mind. Right from the start, David never made me feel pressured. He took the time to listen to what features and packages actually mattered to me, and he was completely transparent about both the car and the pricing. Finding a 2026 Lexus RX 450h+ locally was a nightmare--dealerships across Northern and Southern CA (and even NV) acted like they were doing me a favor just talking to me. Half of them didn't reply to emails, took days to return calls, or refused to give a written quote. David, on the other hand, was lightning-fast with his responses over text, phone, and email. What stood out the most was that he didn't disappear after the deal was signed. He kept me updated while finance finished up, walked me through the shipping process from Arizona, and even made sure I knew exactly what to do for California DMV registration. After buying several cars in CA over the years, this was by far the smoothest and most stress-free experience. If you're looking for a Lexus, do yourself a favor and reach out to David Jensen at Bell Lexus. He's as genuine as they come, and he's definitely my go-to guy for any future purchases.

I had an amazing experience at Bell Lexus from start to finish. Gary made the entire car-buying…read moreprocess feel easy and stress free. He took the time to answer all of my questions, walked me through the features, and made sure I felt confident before making my decision. We even went on a test drive so I could really get a feel for the vehicle, and he thoroughly went over everything with me before I drove off. I ended up purchasing a beautiful 2021 Jeep Wrangler Sahara, and I honestly couldn't be happier. The vehicle was in excellent condition and looked even better in person. What impressed me the most was that the great customer service didn't stop after the sale. Gary has continued to be helpful, responsive, and genuinely cares that I'm happy with my purchase. If you're looking for a dealership that values customer service and makes the experience enjoyable, I'd absolutely recommend Bell Lexus. Thank you, Gary, for helping me find my dream Jeep and making the entire process such a positive one!

If you are looking to purchase a great vehicle then you should definitely check out Certified…read moreImport Auto! Jess who helped me with the purchase is Super friendly, knowledgeable! I went to look and drive the car before purchasing. Loved it so much, that put money to hold and went back on Sunday to purchase and pick up. I was out the door in less than an hour!! Couldn't be more happier with service and the vehicle!!! Trisha :-)

Easiest car we've ever bought! Everything went smooth and stress-free, And we got a great price!…read more Jess & Eli were awesome to work with. Would definitely buy from them again.

Lexi Perez is amazing. Truly stellar customer service and went out of her way to review my past…read moreservices to get me the best deal on a new battery. She walked me through the process and kept me updated during my service visit. I highly recommend you visiting Lexi today !!! She'll be a valued advocate for you too.

Best car buying experience of our lives - easy, no pressure, friendly, pleasant, fast, and we…read moredidn't leave regretting anything. We came from 3.5 hours away in Lake Havasu looking to test drive a 4Runner. We left after purchasing a Tacoma and a 4Runner from Ali because he made the experience actually enjoyable. It was nice that we had only one person to help us the whole way through - no finance department or waiting around for hours. Our friends and families are now Avondale Toyota customers - definitely worth the trip for people in smaller towns.

Bought a new Bronco Sport yesterday. Great experience at Camelback Ford. Everyone very nice and I…read morebelieve I got a good deal.

We dropped off our 2025 Ford Bronco on Tuesday it's now Friday and no one has called us once. I…read morecalled Wednesday and asked what was their findings for the issue? I was told someone would call back by 6 pm closing. We did not get a call and so we heard nothing so today Friday I called and they said it's ready sitting outside and they could not find the transmission issue we brought it in for. We also own a new BMW SUV from BMW on Camelback my god the difference in service and responses is night and day! I would never buy another Ford product if this is what we can expect from Ford service and responsiveness.

Extremely Disappointed…read more I brought my Subaru to the dealership because it was experiencing a transmission issue. Instead of focusing on the actual problem, I was presented with an estimate totaling over $16,000 in repairs. Some of the items they claimed needed to be repaired simply did not make sense. For example, they said my radiator needed to be replaced. If my radiator had actually been failing the way they claimed, my vehicle would have been overheating--which it wasn't. I knew several of the recommended repairs were unnecessary. Because the estimate seemed so excessive, I sought a second opinion from AAMCO Transmissions & Total Car Care on Van Buren in downtown Phoenix, Arizona. They inspected the vehicle, confirmed the actual issue was the transmission, and told me that many of the repairs recommended by the dealership were not needed. AAMCO repaired my Subaru Crosstrek for roughly one-third of what Subaru wanted to charge, and two months later the transmission is running better than ever. In my opinion, the dealership lost my business because they attempted to sell me thousands of dollars' worth of repairs that my vehicle did not need. A trustworthy service department should diagnose the actual problem and recommend only the repairs that are necessary--not overwhelm customers with an inflated estimate. If you need transmission work or want a second opinion, I strongly encourage you to contact AAMCO Transmissions & Total Car Care on Van Buren in downtown Phoenix, Arizona.

I had an overall great experience. Austin in particular was very friendly and helped me get my new…read moreCrosstrek. The first day I came in we went for a test drive and I really liked the car so I signed for it the same day. HOWEVER, whoever I spoke to in finance, I believe is name is Matt, just flat out lied to me. I was offered an extended warranty which we ended up negotiating down to $20 a month for the duration of my loan (meaning if I paid the loan in 12 months I would pay $240 for the warranty but still keep the coverage for 7 years). I signed for this. A week later the loan appears in my bank account and it's $2,000 more than I had signed for. I went in person and spoke to a different employee from the Volkswagen side of the dealership who was very kind, I forget his name. But he gave me a printout of my paperwork, something Matt never did and said it would be emailed to me but never happened, and showed me that the warranty was actually a "flat rate" $2,000 fee and NOT the $20/mo I signed for and was promised. This second finance employee was helpful and we cancelled my warranty, but be aware for anyone who is offered this warranty. I was lied to and there is a high likelihood you and many other customers have been lied to as well. Shady practices from their finance department.

Everything about this business is understated.., all of them go the extra mile…read more. I've driven hours to use their service. Affordable Professional Perfection They make my car better everytime I see them I enjoy giving them money., Worth every penny

Great communication. Advocated for me with my new purchase of an old Mercedes. Will definitely be a…read morereturn customer. Very trustworthy!

had an excellent experience working with Kenneth "Kennet" Calderon. He went above and beyond to…read morehelp me find an aftermarket automotive warranty at a great price. Kenneth was prompt, professional, and straightforward. He respected my time, made the entire process easy, and there were absolutely no headaches or pressure. He worked hard to get me a great deal, and I really appreciate his dedication and customer service. I highly recommend Kenneth Calderon to anyone looking for an automotive warranty. Five stars all the way!

My experience this past weekend with Showcase Honda was easily the worst experience I have ever had…read morewith a car dealership (already such a low bar), and probably the worst I have ever had with any sales organization of any kind. I'm willing to bet that I speak for most Americans when I say I HATE shopping for a car. I would rather eat gas station sushi. I would rather walk across a football field of legos barefoot. BUT, I had to buy a car for my family this weekend. I already knew basically what kind of car I wanted, what features I needed, what my budget was. I looked around online and found a car I was really happy with at Showcase Honda. I didn't want to spend half a day in the dealership. My Grandson is only a week old and I wanted to go over to their house and spend the day with them. But I need the car taken care of this weekend so our family can function heading into the week. So I call the dealership, let them know I just want to buy it, I'll to it online, send over the contract, I'll wire the money, I don't want to haggle on the price, I don't want to come see it, I don't want to take it for a test drive, but I do want to buy it asap and I am super serious. I'll pay extra for it to be delivered to my house, I don't want to spend any additional time on this project than I have already spent. I'm literally holding the money in my hands. I'm texting with someone from the online sales team and I schedule a call for 10 AM the next morning, as it was getting later in the day on Friday night. Saturday morning i'm waiting by my phone at 9:45 to wrap this deal up and no one calls. Thats okay, they just opened, I'm sure they need to get a coffee....10:15 and still no one, 10:30 and still no one. So finally I call them and get on the phone with one of the sales managers. I'm sorry, I didn't take down his name, I wish I did. I think it was Steve. It doesn't matter. He tells me he would love to help me finalize the deal on that specific car, he will draw up the paperwork and they will put it through the car wash and have it ready for us as soon as we get there! I quickly explained (Again, and feeling strange because surely a large successful dealership like this uses a CRM with notes about their leads?!) I re explained to him that I don't want to come in, I want to do it all online, I'll pay full price, I don't want to haggle, send the paperwork and the wire instructions and I'm ready to close right now. He said okay, he would get the paperwork ready and get back to me soon. An hour later I hadn't heard anything, but a different sales person texts me, asks for my ID and the correct spelling of our names, which again, I thought was strange as we had done the online loan application to see if we could get a better deal financing the car vs paying cash. So they had all of our information already, but I gave it to him again. He said he was working on the contract but it never came. About an hour later I text again and say I'm excited to wrap this deal up, whats the issue, what do they need from me next? No response. 30 minutes after that I called and he said "Oh yeah, the sales manager is going to call you right now, he is just finishing up another call and he is going to call you to finish this up." An hour later, still no call. I try calling and texting again. Nothing. Finally, around 4 PM, after I have wasted my entire day, I get a different sales manager who calls me. After I have spent my entire day away from my Grandson trying to beg this dealership to take my money. This sales manager let me know that they actually sold the car last night and its not available. I asked him why have I been getting the run around all day, and he tells me that it isn't his fault because he was not the sales manager on duty at that time. I'm sure they are going to counter with this, so I'm just going to come out and say it. Yes, I raised my voice at this point. I was angry that this dealership seemingly intentionally had wasted the most previous asset I have. The one single thing I was desperate to protect: Time. And they stole it from me and I lost my temper. I don't care whose fault it is. What I care about is that I wasted 6 hours of my day when they could have chosen honestly and transparency, and it is the perfect picture of what I (and I think other Americans) HATE the most about buying a car.