Went here on a mission to find an overhead microwave and thought I had found the perfect one. Got home and measurements were all off. The staff was great, found another for me, no issues whatsoever! Would recommend. read more

I cannot express enough of how grateful & pleased I am with the repair department. My oven door fell off during Thanksgiving so I called for a service request. Where I live, the receptionist told me they wouldn't be in my area until close to Christmas. I took the appointment. A few days later I called again, saddened that I wouldn't be able to do holiday baking. The very kind & compassionate receptionist worked me into the schedule sooner. Anthony had my oven door reinstalled quickly & efficiently. This grandma can now bake Christmas cookies with her granddaughter! Thank you so very much! read more

Another great experience with Direct Appliance, this time with the new Jamestown store. Matias made sure that our new freezer and two refrigerators were exactly what we needed -- dimensions, features and price. He followed up throughout the process from sale through delivery and even helped get our old appliances out and new ones installed. Wonderful customer service! read more

So friendly and helpful and honest about how Covid has affected their available products. We were guided (without heavy-handed pressure) into the perfect new oven/stove with excellent delivery and setup. Highly recommended! read more

Two dishwasher deliveries -- two damaged dishwashers. I have been waiting three weeks for a Miele dishwasher that is IN STOCK. Problem is, there is no quality control and very little concern on the part of Direct Appliance. When the first dishwasher arrived damaged, we were put on a list for delivery over a week later. I called the store and requested that the next one be inspected at the warehouse so we could be assured of an undamaged product. That didn't happen. The box (like the first one) was opened in the driveway. There's a lot of sizzle and no steak with this store... no attempt to expedite delivery, no offer of some compensation for inconvenience, and no follow-through on assuring that the customer receives the product purchased in a timely manner. read more

I came to Direct Appliance because my builder recommended them. The employee's may seem nice there but trust me the minute you have an issue they hide behind each other. I purchase a sink from this place. I tried to return it due to my builder having this in my budget for the built. I went in on 2 different occasions and no one would give me an answer apparently the owners son was in Las Vegas and could not return calls. WHAT a way to run a business. They send back a poor sole to let me know that it was unreturnable. Now this is only 2 days from date of pick up. At that time I advised the gentleman that I would use the $850.00 towards the appliances that we needed and still they refused. I ended up purchasing over 30K in Luxury Appliances elsewhere. I could not believe they would rather lose an entire sale then work with a client. I work for a Bank that does Construction lending and Home Equity Loans. Trust me .... I always let them know to STAY AWAY. So unprofessional. S Thompson read more

Great doing business with them. Old school! Called the store Brandon told me what they had had in stock. I paid with my CC. They delivered on time. No big box BS. 5 stars for sure! read more

Excellent service and helpful! I would highly recommend this business to everyone! I was pleased with the professionalism!

I had an urgent need for a built-in refrigerator/freezer for a vacation rental that I own - my guests were having to use a "loaner" out on the deck! Jeannette was awesome! She helped me find exactly what I needed and tracked the shipment and delivery for me. She lined up the install and it all worked out perfectly. This was the second time I had purchased an appliance from them, and I was not disappointed either time. Thank you, Jeannette! read more

I should have read the reviews on yelp before I made a purchase here, big big mistake. avoid this place like the plague is right !!! The worst business I have ever dealt with , WARNING STAY AWAY. Read reviews before you go to this business..... read more

Speed Queen washer and dryer are the best! Our sales experience was very helpful and enjoyable. The installation was good. The two guys knew the product and the process and were courteous. Highly recommend Direct Appliance. read more

I just purchased a new refrigerator and am very happy I chose Direct Appliance Modesto they were very helpful listening to how I use the appliance and led me to the perfect one for me. The deliver was white glove and the guys were very respectful of how they delivered. I highly recommend Direct appliance for all your appliance needs read more

Delivery arrived as scheduled. Delivery people were excellent, knowledgeable, very polite and stayed until they knew everything was working properly. read more

Purchased a few items from this location washer dryer and a "Bosch" fridge" near $8,000 in total. We saw the fridge in black on the sales floor but the "sale" they had was only for the stainless steel witch worked for the colors in our kitchen. We recieved the fridge yesterday and the functionality isnt working with our kitchen. Both of the doors have to be open to use ANY of the drawers in it. Also you have to force the right side closed everytime. The door handle material is an unfinished steel with vertical lines that slice you if you run your hand down it. So we called to exchange modles or purchase a new brand/style or get store credit. They said "THEY DON'T DO RETURNS!!! We have only had the fridge one day and they consider it "used" and they are unable to resale "used" items. Horrible customer service after all this money spent and its kind of like entrapment. I wouldn't ever purchase anything from this company. read more

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Had new washer and dryer delivered today and they did a superb job! They made sure everything was hooked up and running correctly. Very professional and knowledgeable. Thank you so much!! read more

Anthony repaired our oven and was professional, on time and knowledgeable. We have purchased appliances from Direct appliance and have always been pleased with their customer service and quality. The repair department offers the same quality of customer service. read more

I started looking for a built-in oven/microwave combo over 5 years ago. I wanted one that would fit in my space perfectly and I wanted white. A few months ago I was ready to buy one and couldn't find anything in white. I finally called Direct Appliance and spoke to RJ who was very nice and very helpful. By the time I hung up I had an oven/microwave in white on order. Within 2 weeks it was installed and it looks beautiful! My only regret is that I didn't call RJ earlier, he really went out of his way to help me get what I wanted! read more

Wish I could give a better rating. We bought a washer and dryer set from DA In May 2018. We spent more to keep our money local. Well, apparently $500 only gets you just over a year's worth of productivity, and a bill for $600 if you want to go double or nothing. Very disappointed in this company, and it even took me 3 tries to get a repair appointment. It's a damn shame when local businesses sell trash products that don't last. read more

Great service from the time I walked into the store until my dishwasher was delivered. Very helpful. No problems at all. I highly recommend these guys. Very detailed. The delivery guys are GREAT. read more

Shawn and Brandon were not only professional but also demonstrated their expertise with built in refrigerators. They were also great to talk with during the installation. Vivian was awesome in ordering my refrigerator. She gave me a lot of tips knowing this was my first built in refrigerator. She made the process very easy from start to finish! read more

Please don't waste your time and money on GE washing machine repairs done by Direct Appliance. Three weeks since the original diagnostic appointment, 4 visits total, 2 technicians (both of whom promised each time that this time it was fixed), spent close to what I would pay for a brand new comparable washer trying to fix the same issue, and based on the conversation with the technician after the latest repair ZERO faith the original issue is fixed. I wish the original technician would have just been honest when I asked if I would be spending more time and money repairing the washing machine than it was worth at the very first appointment. read more

The customer service was excellent and the staff really knowledgeable. Any questions we had they were able to answer or find the information for us. There were​ no high pressure sales tactics used and we got a great washer for a reasonable price. read more

Called to get a quote to replace a built in microwave. I explained I needed it in a hurry to the sales person Chad and he ensured me it wouldn't be a problem. He scheduled guys to come out and measure. Two weeks later, they arrived and measured for 2 minutes. Their own staff asked me why I didn't just send them the dimensions of the cut out bc that was all they needed. I was billed $50 for the visit. 3 weeks past and I had not heard anything. I called and asked what the status was on my quote, they had no information for me and were rude, telling me to mellow out. After 5 wasted weeks and a $50 charged, I am still not any closer to getting my microwaved replaced. Avoid this place at all cost. They are incompetent. read more

A huge thank you to Direct Appliance for their service! Thank you Vince for your recommendation on my new Washing machine! It works great! Sent him pics of my drier to match and it looks great in the house, may not be the same brand but it matches great! Washing machines don't last as long as driers and I was not ready to replace both. Again, Thank You! read more

Delivery of our new washer and dryer went very smooth. We were kept updated by text and email. When closer to the delivery date we received notice of a morning delivery. And on the day of delivery we received an update about 15 minutes before delivery. The two delivery guys were very courteous and professional. They took the time to make sure the set was operating properly and reversed the direction of both doors for better functionality. Very pleased with our experience with Direct Appliance! read more

From ordering to installation they were great! very personable and excellent service. they communicate and provide updates! would go for all my appliance needs! read more

Purchase experience for our new refrigerator was pleasant with a knowledgeable salesman, Chad. Had to wait a few weeks for it but that is understandable at this point. Delivery went well even when the refrigerator would not fit thru our door. The units doors were completely removed and reinstalled when all was in the in the house. Refrigerator up and running for a week or so now and all is working well. read more

BUYER BEWARE I purchased a gas range from Direct appliance about nine months later i used the large rear gas burner for the first time and the range EXPLODES,yes you heard me correct EXPLODES while I was standing in front of it,no injuries but i was given one heck of a good scare. I called direct appliance for warranty repair , Direct appliance sent out a repair person who said he could not find a problem and reinstalled gas range back in to counter top and said go ahead and use the range he found nothing wrong with the unit . we asked what was the problem and why did it explode,Direct appliance did not know why , but go ahead and use the gas range!!! We asked to have range warrantied out for same style as we did not FEEL SAFE using this gas range, no upgrade. JUST THE SAME UNIT as we had and was also used exact gas range in there show room, also had many units in stock, I was told they found no leaks and they will not warranty a working gas range and to call manufacturer , i called manufacturer told my situation manufacturer which sent out a company called POPE'S appliance repair who found a gas leak in my main gas valve and also a warped gas range housing the was damaged from the blast !. POPE'S appliance repair ordered parts and installed them in a timely manor. i think what might of happened if i used my gas range and listened to direct appliance's repair person and gas range exploded again this time injuring one of my family or worse. Even though I went with out a range for over 3 months waiting on repair / second repair company was well worth it! nobody was injured. direct appliance had the worst costumer service i have ever experienced in my life , safety first over profit and my safety was not even considered . shame on you read more

Very helpful at the store, and the technicians who installed the appliance did a great job.

We were struggling trying major appliance stores like Lowes and Home Depot for a fast dryer, but neither had any in stock nor would they do the installation on our house. We were able to find at Direct Appliance a gas dryer in store with matching washer for several hundred less than major stores and there was no issue with delivery and install. Anthony came out for delivery and installation and was very quick with installation. I am very happy with our purchase and will return if needed for future appliance purchases! read more

It truly is sad that I was sold on customer service and how great it was only to find out that this clearly is t the case the owner Chris was incredibly rude when dealing with me. So I did a remodel myself and thought I was ready for appliances they had scheduled two delivery dates for me due to the fact that my fridge was still not in. They began install and didn't have the right parts so I ran to Lowe's to get those for the installers, they then didn't have the correct gas adapter so I had to run and get them that. At this point I was frustrated I spent so much money for this and it was not a professional install. I called and explained what was going on with Chris and as soon as I said my counter tops were not in he immediately said well "now I'm gonna have to charge you because you don't have a contractor and are not ready" mind you this was never communicated to me that counter tops had to be in for install. So I rushed to get them installed the next week only to have him say now there is a delivery fee!!! Even though he was already coming out to install fridge and still no appliance was fully installed due to there installers not having correct tools. Chris then refused to speak to me and and said I can deal with Brandon another manager. Super unprofessional! Do not deal with Chris the guy is not customer service oriented and will not claim anything. Here is the kicker he kept explaining how these are high end installers....so my second delivery and install came and guess what they didn't have any anchors for the wall they were just going to have two screws hold my entire hood system smh!!! I said I don't think that's correct he explained they didn't have anchors and I can just slide those in when I get them. Wowwww I gave him my wall anchors he broke one and used one. Proceeded to mount the hood with one anchor(I know because I watched on camera the whole thing) I then came down and checked the screw it was just slid in and he said huh that's weird I thought it but onto something. So guess what he had to go to Lowe's to get more wall anchors. When I tried explaining this to Chris after he told me how great these installers are and they are not cheap he kept changing the subject and didn't acknowledge what I had to say it was very frustrating it was his way or the highway. Sad part is the guys up front (RJ) was super helpful and knowledgeable but like most issues go to management and this management team at least Chris is pathetic. I have never written a review like this but the people need to know that the owner Chris is a lose lose situation if you deal with him. read more

I purchased a Bosch counter depth refrigerator and the hinges won't allow for the refrigerator to be pushed all of the way against the counter because the doors won't open. Contacted Direct Appliance right away and no returns and this is your problem. This CAN'T be the first time they have had this complaint. It would have been nice if the salesperson would have said. Hey this counter depth fridge can't be pushed all the way in or the doors won't open. I might as well of made my purchase from the big box stores. The customer service from Bosch was even worse. My only option is to take a loss on the refrigerator and sell to someone used on line and purchase another brand from a reputable company. read more

The most Professioal appliance delivery I have ever experienced. Highly recommend Direct Appliance and their team.

So happy I went to Direct Appliance to get my new dryer, prompt, friendly service and installation, so much better then any of the BIG Box Stores.! Do not hesitate to call them when you need a new appliance, thank you all! Sandy read more

Direct Appliance is our go-to store for all of our appliance purchases. We recently bought a new cooktop in February, and of course, like most appliances these days, there was a delay. They told us this up front, and since we were in no hurry to get it, that was fine. They gave us a date of mid to late April. Fast forward to April 14--They called as soon as it was in and arranged to deliver it the very next day. Throughout the delivery process, we were notified every step of the way. Great service! I wouldn't buy my appliances anywhere else! read more

They had a dishwasher in stock in my price range and it was delivered and installed within the week. The price was competitive and the service was stellar. The installers waited for me to get home from school pick up even though it was totally my own fault that I accepted an afternoon appointment window, and they were friendly about it! Really, really good customer service. read more

I really did not want to leave a bad review but we are beyond frustrated with our 11,000 dollar purchase of our Hestan range and hood. I have no complaints about the sales staff and Jeanette has been awesome but where things start to go downhill is with the management. We waited 4 months for our beautiful Hestan range to come in, ( due to covid) but after only having it 1 month the oven made a loud whoosh and stopped working. I called and left a message with the stores service department and I never heard back. I , than called Hestan directly and they sent out a repair person. The stove had apparently over heated and we have no idea why. But that is not the only problem the bottom of the oven had 6 spots where the enamel was chipped off , so Hestan is replacing that as well. Also the knob for the griddle is so loose , unlike the other knobs. We are still waiting on the hood, it has been 6 months! When the hood finally arrived it would not fit because it apparently is made for ceilings taller than our 8'3" ceilings. So the installers sent the hood back to the store. We stopped into the store to try to work out this problem and the owner, Chris , was very condescending to us. He acted like none of this was a big deal and he said well when you buy a 40,000 dollar car , you will still have problems! I, however, think an 11,000 dollar stove is more like an 80,000 dollar car and I would not expect to have it break down after 1 month and have 3-4 parts replaced during that time. He acted like it wasn't a lot of money to spend on a stove! This purchase was a huge splurge for us and it was meant to bring some joy to our lives. My husband is a health care worker and has been working long hours due to this pandemic and we were hoping this would be a little bit of light during this dark time but it has just added to our stress. I was really hoping the store would be a bit more helpful. We have a lot of friends who have been following our stove saga on FB and I'm sure they will think twice before purchasing an appliance from this store. read more

Beautiful showroom and very helpful and knowledgeable staff. A lady greeted us and gave us an informative tour of the kitchens we were perusing. Champagne dreams with a beer budget I'm afraid, but I got some great ideas from their showroom! read more

I would avoid doing business with this place they are more than happy to help you while in the store but when it comes to helping out after spending over $11,000 in this store they will not do any customer service and tell you to call the manufacturer to get service. We have been without a dryer for over 2 weeks and can't get any help from this business. The manufacturer not very helpful either have had 2 people out to look at the dryer that is about 3 months old and all say the same thing but neither this business or the manufacturer don't care. Don't waste your money here and go somewhere else they will not help in any way shape or form after sale. I would rather spend my money locally then big box store but I would find someone other then this business. We have talked to managers and all no luck. DONT WASTE YOUR TIME HERE read more

Great service and excellent product. I bought our new washer from them 2 years ago, very happy with it so far. Just got a new dryer from them. Fast delivery service and very professional. Overall, we have an excellent experience with direct appliance. read more