This was our first time using Dingman's and it will be our last.
We dropped my wife's vehicle off for hail damage repair on September the 16th. That Friday, she received her one and only update call letting her know "we will for sure have your vehicle through next week." No big deal, we have rental car coverage through insurance for up to $600 which equates to roughly a month. So based on the timeline of "through next week", we figured we were good to go.
Unfortunately, "through next week" came and went. When my wife called for an update on September 27th, she was told her vehicle was going to paint "this next week." Okay, a little longer than we expected but we still had the rental.
On Monday, October 7th, she received a notice from our insurance company that her rental coverage would expire on October 10th. When she called...again...to try to get an update, she was informed that her vehicle had not been sent to paint as she was told. Additionally, she was told that they were not sure when the vehicle would go to paint.
We are now through 4 weeks and our rental car coverage is up, time to turn in the rental vehicle. My wife's vehicle is still not done. So, we are left to figure out how to manage transportation for two adults who have jobs and two children with activities with a single vehicle. Our new timetable is two more weeks, so six weeks in total and that is if they manage to hit this deadline. No apologies, nothing. Nothing more than "this is how long it normally takes."
If 6 weeks was the original timeline, why were we not told that when we first dropped the vehicle off??? It's absurd.
Here is the biggest problem: the communication has been absolutely horrible. No calls to give us updates, no "we are really sorry, this is taking longer than we initially told you", nothing, nada, zilch. At times we have called (late afternoon) and have been told we will receive an update in the morning. Crickets, no return calls, nothing.
We asked if they could assist with either a loaner vehicle or additional rental car assistance and we were told that they wouldn't be able to help, and we had to figure it out on our own. Apparently, we are not alone either, as my wife was told there were others in the same boat as us.
It may not be a problem to Dingman's, but it is a problem to us.
Use this shop at your own risk because we had to learn the hard way. read more