Incompetent is an understatement. Miss ma'am did not check the shoebox before handing it to me, I went home with a pair of shoes THREE sizes too small, much like the Grinches heart. Did you secretly want the fives for yourself? Unacceptable. read more

Dillard's - Men's Clothing Near Me - The Woodlands, Texas

Going to Dillard's Men's Department is like treasure hunting, sometimes you find quality treasures and sometimes it is Fool's gold. As I was searching for some decent quality sale items I stumbled upon this gem. I have never heard of Alton Lane and the fabric of this piece caught my attention as well as the design of the tie. As we passed by and doubled back after looking at other clothing we waited for someone to assist us yet alas the person in that department was busy and the gentlemen closest to him was "arranging clothing" so we went to another department and asked the salesperson "John" about the items. It was not his department but he asked what I was looking for and proceeded to try and locate the tie on the sales floor. We could not find it so we went back to the display and Guess what? If you know about Robert Graham no two pieces of clothing are similar. They are eclectic and unique so much appreciation and BIG Thanks John for the tie. "Knowledge, Wisdom, Truth" read more

Dillard's - Alton Lane Blazer(?) with Robert Graham tie - Men's Clothing Near Me - The Woodlands, Texas

Ordered dress pants online and was delivered the wrong size. Did return and was charged a $9.95 return fee and $7.00 in taxes. So they send the wrong producet and charge me $16.95 to return it! When I called the customer service agent was rude and nasty!! Horrible Customer service!! read more

Took an elderly senior into Dillard at the Woodlands Mall to get Estée Lauder makeup for a Christmas gift. She spent almost $400 at that store. Had to come back a week later to exchange it for a different one cause wasn't for oily skin. The moment Jan found out it's an exchange she became uninterested in helping us and rush thru to get us out of there. She was down right rude. I would never buy from your store that those type of sales people. Sad to do this to anyone especially an elderly lady. read more

I Walked in the first set of doors at 753pm to make a quick return and there was an employee that was locking the bottom of the door next to me and she said they were "closed." I showed her the time of 753 on my phone and told her it was not 8pm yet. She looked awkward and caught off guard that I brought up this fact, and she said "we are closing now." So I said, "ok so you close BEFORE 8pm." She yammered on about having to lock the door and avoided what I said. It was obvious that she was in a rush to get out of there. What's unfortunate is that my whole transaction would've taken less than five minutes and I would've been out of the store before their closing time. It's a shame how poor Dillard's customer service has become. Disappointing that the store does not honor its operating hours that are advertised. Management: She was a thin, older-looking woman with frizzy brunette hair and heavy makeup and it was at the entrance next to JCPenny. I hope you check the cameras and timing to verify this interaction. I'd give zero stars if I could. Instead of returning one item, I will be returning my entire purchase. read more

I bought my dream coach bag on 8/2/25. The package was supposedly delivered on 8/8/25 but the package didn't show up and fedex didn't follow protocol to take a picture of the delivered package. I contacted dillards about this and was told they'd take up to 48 hours to process the claim and afterwords I'd be able to get a replacement. On the 8th first thing in the morning I got an email that I would be able to pick up my bag in store soon. Then about at about 1:30 the same day I got an email saying they were no longer going to replace the bag because 'fedex confimed it was delivered to the right adress' idk what their 'proof' was becuase the driver didnt even send a picture of the drop off. I've now talked to dillards customer service mulitpule times as well as the better business bureau and coach, so far I still have neither the bag I bought or the money I paid. I am extremley dissapointed by the lack of good customer service and problem sloving by the company. read more

I rate this Dillard's zero stars- VERY, VERY BAD! From prior experience, you should know this store is extremely awful and depressing. Management is very toxic and greedy. They do not care about their employees or customers. This store has poor customer service because their employees are treated like crap, overworked, underpaid, and disrespected constantly. All Dillard's cares about is making money for their bosses and putting money in their own pockets. DO NOT SHOP HERE under any circumstances! read more

I'd give 0 stars if I could DO NOT buy things here. They will not accept returns for any reason. So. Do yourself a service abs never come to this Dillard's. read more

About a month ago, I went to Dillards to get some perfume for my Neice, and this really nice lady was helping us with glasses. I think she told us her name was Katrina. My Neice was so indecisive, and the woman that was helping us was asking her what kind of fragrances she likes and everything, and was bringing her perfume that she loved than all of a sudden, this sloppy African American women with a fade comes over while the young lady was helping us and snatches the perfume out of her hands and tells her to go check somebody else out. That was so disrespectful and so rude and not called for another thing this woman reeked of marijuana. I had to take a double take and look around to see if there was anybody else walking past us and there wasn't she was being so ghetto and trashy and cussing for no reason. I told her that was uncalled for then she she started having an attitude with me. I've been shopping with Dillards for years, and I have never met the most disrespectful, nasty woman like that that's ever worked there even after that woman was yelling and cussing at the really nice woman that was helping us, Katrina still kept it professional, and looked at us and apologized for everything and still helped us. Now she is the employee that I am Used to nice and professional. If that other lady doesn't like her job and maybe she should find another one. For her to be smelling that strong of marijuana also tells me she's probably smoking at the mall in her car or something because it really did stink. I normally don't write too many reviews, but this one had to be done to this day. I can't stop thinking about that. That trashy sloppy woman is gonna cost y'all to loose customers. read more

I like coming here for my shopping. My mom is obsessed with this store, and I don't care where I shop as long as they have the things I need. I've been to this place many times, and the staff are always helpful. I am obsessed with their perfumes and shoes, so those are my go-to sections when I visit. People commented how this place is not what it used to be. I get it, but it is still a great store for me, and I get my shopping done here with no problem. Happy shopping! read more

We have been coming to this Dillards for years and probably spend $1k here at least once a month. We bought my stepdaughter shoes on tax free weekend but she wasn't with us because she was at her moms. Fast forward a week later (7 days exactly) and 2 of the 5 pairs we bought her, didn't fit. So we came to exchange them and then they tried to say shoes have a "3 day return policy". There was no sign for this in the store, it says it nowhere on the receipt either. If they have a return/ exchange policy with that short of a timeframe there needs to be a sign for it at every register and the checkout employee needs to be letting the customers know. I will never be purchasing shoes here again due to this. read more

overly aggressive Ralph lauren emplees. I don't agree with the way the employee handled me trying on clothes, I would not recommend this location for ralph lauren clothing purchases. read more

I won't be going back here after my experience with an employee don't know her name. She was a middle aged Mediterranean woman. I went in a dressing room that had some clothing left in it. I didn't think anything of it other then i was in a rush to just try on a couple tops. I'm undressed when I get a rude womens voice saying I need those clothes in there. I said ok one min and she said Now ! I wasn't dressed and told her that. After I put my top back on handed her the clothes she just game me dirty look and looked me up in down then looked at the tops I was trying on that were hanging up. She acted like I was doing something wrong! I'll be shopping elsewhere!!!! read more

The James Avery in dillards sucks no one there and workers just stare at you till you ask someone for assistance and they no longer addd charms unless you have a receipt!?!?!?! So your forced to go to the other side of the mall and wait hours to add a charm why even have a JA if your treating your customers poorly and the real James Avery said they have heard that they charge even tho JA DOES IT FOR FREEE!!!! read more

Jessica was extremely rude and vulgar to me when I asked for some help. She should be fired from this store if she's too stupid to do customer service. read more

The Store Manager either: A. Quit B. Got fired C. Called in Sick D. Was abducted by a UFO E. All of the above. I pick E So I was shopping for a new bedspread and as I walked around it looked like this area was hit by a massive earthquake. At first I thought they were putting out new merchandise but the more I walked around it just started to seem like a bunch of Jolly Rancher-filled preschoolers jumped on the beds and pulled everything off the shelves. It was literally impossible to go thru the aisles to look for anything. To make matters worse, I didn't find any sales people to help me. I wandered around aimlessly trying to find someone. Did looters come in? Is there's a Poltergeist? When I was in college, I worked at Dillard's, (ironically in the linens department) and our department never looked like this. The rest of the store was perfection. But sales people were few and far between. Time to clean up this scary mess! Unacceptable. read more

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I have shopped here for years. Never had an issue with the salesperson or management. The Dillard's brands have worn well. Finally Dillard's arresting shoplifters! read more

Dillard's is definitely not what it used to be. I always bought my suits from them in the past. Today, I went in to return shirts that did not fit. Saleslady too busy to help with return as she ignored me while training an employee on how to take an online test. Went over to another salesman who told me I would have to wait on the saleslady who ignored me. ESL now seems common there. I will be shopping somewhere else. read more

I wanted to buy a pair of RAY-BAN RB3663 sunglasses in the store. The lady who worked in this department (heavy foreign accent), answered my question "do you have a new pair other than the displayed model"? She said no. As in "all" displayed glasses are the one's you buy. Mine was dirty (dah! They've been handled many times). She spent 3 whole minutes cleaning them, but they were still dirty. They were scuffed. I said these are damaged, you should not sell these. Then she rolled eyes at my wife, and sarcastically said yes sir, then put them back on the shelf for the next unsuspecting customer. No thanks. read more

Absolutely ridiculous. Locked 3 young girls in the store with no warning the store was closing. Made 3 girls exit the building and walk outside in the dark unsupervised to the other side of the mall when we told several workers our car was at Nordstroms. Refused to let us in the mall to access our vehicle. Completely rude and unsafe. read more

I went yesterday around 6:30 and was interested in buying perfume. A woman sprayed some on a card which I liked. She told me the price of the large bottle when I asked how much it costs. I asked her if they had a smaller bottle and how much that costs. She said yes and walked toward the counter. She was speaking with another employee in another language for quite a while. Finally, I said something about her getting the price for me. I finally left because she wasn't taking me seriously. I was planning on buying the perfume but she lost my business. She didn't explain that she needed to speak to the employee for several minutes or anything. Again, I don't think she thought I planned on buying anything so she thought it was ok to leave me standing there. Either way, that's bad customer service. read more

I used to love this Dillards but recently they haven't had their end of the month sale I wish they could bring this back if not we'll I'll be shopping at macys and JCPenney. read more

The absolute worst store. Horrible in every aspect of customer service and price. It will fail like all other department store. Sad.

I received 2 dresses as Christmas gifts for my daughters that did not fit. They were ordered online on December 8. I tried to return them today (1/21) but was told they could not be returned, and I could not even get store credit because it was outside the 30 day return window. Obviously, the dresses were not received the day the online order was placed. I am contacting the gift giver to find out when the order was actually received by her but due to postal delays and the holidays, every other store has allowed returns through 1/31. I definitely will not be shopping at Dillards and not this location in the future. read more

Classic Dillard's. Love the junior, dress, swimwear sections best. Sometimes I can find a good sale, sometimes everything feels overpriced. Honestly, if I want Dillard's clothes, I usually go to Greenspoint Dillards because it is the clearance center where all local Dillards clothes are shipped after season. (I'm cheap) Def a LOT of cute clothes here. read more

After 30 years of being a loyal Dillards customer, I am through. I am sick and tired of every time I place an online order that I have to buy more than I wanted in order to get free shipping. Amazon is free. Walmart is free. Macy's in free. Even JCP is free. Dillards is a minimum order of $80 or get screwed with shipping charges. And another thing - the items that I frequently buy are never on sale. Everything except is on sale except for items that I repeat purchase. I think you have the website programmed - oh if it's David again, and he's looking at that $40 pack of suprima t-shirts - no discount because that fool will continue to come back year after year like he's always done. Well, not anymore. Never any follow up, never a thank you, never a break on high-priced suprima tshirts, underwear, and slacks. One last thing - for the first time in 30 years I haven't bought a thing from Dillards this Christmas. I sent all the business to Macy's. Dillards is the most ungrateful company that I've ever done business with. I am tired of being taken advantage of. I am tired of being taken for granted. I am tired of not being appreciated. I am through with Dillards. read more

Jen helped me find cologne and she was super knowledgable. I appreciated her help. I will be coming back here to shop.

This is my first stop when I need that special occasion dress/outfit. I love the downstairs fashion area at the mall opening. And they have a great shoe department. I worked in the shoe department part time as I was finishing up my degree 10 years ago. It was a good environment to work in with the exception of one thing...the shoe addiction that women get hit me hard core. But with that being said I realized that most quality shoes are worth the purchase. I've been shopping here since they opened 12+ years and the staff is normally very helpful. Tonight I needed a wedding outfit and Alexandria was working the Chelsea and Voilet/Gianni Bini area. She was incredibly helpful and friendly. read more

What a great experience great deals we had a little issue but the last in the customer service department really did s great job helping us resolve our issue we are from California so we usually don't shop here but you have as loyal customer due to your positive attitude and a great customers service Hamish I think was her name two thumbs up and 5 stars read more

Dillard's in the woodlands mall, they need some renovations. Came here today to buy some new make up from Chanel. It's less expensive than Nordstrom's in my opinion. Customer service is great people are willing to help but sometimes it gets annoying when you around in the mall for a while. read more

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You call and customer service hangs up on you. You go in and the woman in customer services are rude to you. If this is supposed to be a store of standards, they fall short in making sure the customer is happy. Must be hard to not give an attitude when asking a simple question. If you don't like your job, you should probably move on. Also, you can't walk in the store without someone hounding a credit card down your throat. If I don't want to ruin my credit for your numbers. Sorry if I say no once it doesn't mean to continue to ask. And the benefit of getting 10% off after spending so much is really nothing to brag about. Most of the departments there look picked over. The dressing rooms don't all lock or hooks are falling off the walls. They are more focused about putting new merchandise on the racks than selling what they already have. read more

Brian from the fragrance department was spectacular, great conversation & recommended a TON of amazing smelling products.

This Dillards has less quality merchandise lately. Shopped here the other night and actually couldn't find anything I really liked. Might have to go to the Galleria if this continues. The styles have become less updated and boring. read more

Aaron was super nice. Great help and wrapped every item with care and precision. Genie in customer service was an waste of the air she was using. Don't go and see her!! read more

I always love Dillard's! We were traveling from Louisiana and I needed to get my husband a new shirt for a music listening show and you had the best selection!! Thank you Dillards for always being there in a crunch for a nice outfit! read more

Don't shop at Dillards the Woodlands unless you want to be harassed by a police officer and three employees who follow you out of the store and stop you from your daily shopping to accuse you of stealing an Item that's costs a ridiculous $30.00!!!! Seriously they are worried about a measly $30 dollars???!! Do they have nothing better to do than follow customers around??? Not to mention they followed me all through the store upstairs and downstairs. And To be humiliated and have them go through my purse and personal belongings is just NOT right. Unbelievable! I should have refused but was in shock! Let me also mention that I am 53 years old and very well off. I don't need to steal a pair of cheap earrings! I will never step foot in this store again after that horrible experience. Hey rent-a-cop did you become a police officer for the police department to walk around a store all day and follow customers around and just flirt with female employees?? What a loser. DISGUSTED PERIOD! read more

Worst management ever. Management is rude and passive aggressive. Store manger is a joke to all Retail. Customer Service Department is a mess and un-organized. I will never shop there again or have anything to do with Dillard's. The Dillards family really needs to focus on updating its people with growth and knowledge on how people really shop with common decency to its customers. Store is dated and a mess. Clothes on the floor, disorderly displayed on fixtures with no room to shop. Rude associate I think her name was Belinda who dismissed myself and husband like she had something better to do. Only person I recommend who was helpful and considerate was Tammy, helped my husband find ties and shirts knowing what was best and had a positive attitude. Best employee in that store. Dillard's, it 2019, update your store manger and ethics of retail. read more

This location is ok. Customer service is good in all Dillard's stores because the store demands they sell a certain amount of goods or they lose hours (not really fair but I don't own the store so I can't change it). This location doesn't have the inventory that you will find at willow brook or bay brook, but it's not a bad store. Still, if it's inventory your looking for this particular location gets skimpy and doesn't have a furniture dept at all. read more

My mom and I went to the men's department here to do some last minute Father's Day shopping today and we had a wonderful experience. A young man by the name of Ryan helped us find exactly what we needed. He was very knowledgeable and helped us to pick out a really nice outfit for my dad. All we had to do was tell him what kind of style my dad liked and what his build was and BOOM! We had a full ensemble put together within 15 minutes. He was so personable and an excellent salesman! I will definitely be going back to the Dillard's men department in the future when shopping for my dad and boyfriend. read more

Went to Dillards at 11 and found out it opens at noon on Sunday. Hubs needed another white dress shirt and he likes the men's wear dept at Dillards, but instead of waiting, he wanted to go to Marshall's, Ross and Macy's. All I say, hubs should never complain about me shopping for shoes...which by the way, I did at Macy's. By now, it was noon and Dillards opened for our shopping pleasure and we headed straight to the men's dept. We found the petfect white dress shirt with clear buttons (he must have clear buttons on a white dress shirt) and also, a Cremeuix dress shirt I needed for him to have. We both find the men's dept at Dillards to have a great selection in every section of men's apparel. Never have we been in that dept and not purchased something. I typically only shop in the foundation dept of Dillards because the petites dept isn't a large one and I am hard to fit unless I go to the girl's dept and they don't have a large girl's section for anything that could pass as age appropriate for me. Shopping for clothing elsewhere for myself isn't a problem. I also prefer the shoes at Macy's or Nordstrom's over Dillards, but as long as hubs gets what he wants or needs in one store is a good day for both of us. Parking on the men's side of the store is always easy to find, as well. read more