I went into this Dillards frazzled and overwhelmed, not too well physically and in mourning. I was searching for something to wear to attend 2 funerals. Adrianna, saw me looking frustrated and lost and not only did she jump in a help she enlisted another employee and they both became my personal shoppers. If I had this shopping experience often. I would definitely shop more !!! Thank you for making crappy day BETTER ! read more

Betul in the ladies semi formal /formal gowns area is phenomenal!! She is patient, knowledgeable, kind, and has a great eye for fashion. I am a senior woman who is self conscious about her size. Betul made me feel beautiful and at ease. She took her time with me. She gave me great tips on how to wear the gowns and especially which size was actually right for me. Betul provides a level of customer service that doesn't exist in many places. Thank Betul for helping me find the right dress for two weddings and for providing a great experience! read more

Great parking awesome deals! Ehhh on the selection Ehh on the service. The value overcomes all the "Ehhh"'s Don't miss out on the housewares here read more

Today in Fairview, Texas, I attempted to return a pair of new shoes with my receipt in hand. The sales associate indicated that the exact debit card used for the original purchase was required, otherwise they would only issue me credit on a card. My wallet had been stolen recently, and all of my cards were cancelled. Upon requesting to speak with the manager, he/or she told the associate to tell me, "no". He/she did not even have the courtesy to speak with me in person; only stating to the associate to tell me, "no" over the telephone. Dillards pretty much ripped me off and provided extremely poor customer service. They received money from my bank already and refused to give it back two weeks later. I no longer will be patronising this store. read more

~08-19-22~Friday morning. 4 employees working in Handbags. 3 of them huddled around the register while the other employee is directly behind them stocking. ALL 4 employees make eye contact with me. Not 1 single employee asked if I needed help? I mean, I don't mind y'all riding the clock, but cover your azz, and help customers. I looked around quickly as I was trying to get to Oklahoma. Since they couldn't speak, I approached the 4th employee who was still stocking. They ALL see me walking towards their little huddle. I pass them and they still ignore me, so I ask the 4th employee if they have what I was looking for? That's when the ring leader can finally speak, and advises me they don't have the tote I was looking for. I had picked up a wallet, and they sent me to another register where the 4th employee could ring me up. Lastly, thanks for not offering to help/order the tote for me, since I saw it at another Dillards, which I advised y'all. The conversation they were having was too good to be interrupted. As I left to continue shopping, they were still huddled up. Saturday, my daughter and I went online and bought 3 totes, and 2 purses online from the manufacturer. I will continue to support Dillards, just not this location. However the employee in the dress department was amazing. #McKinneyTexas #CollinCounty read more

Dillard's - ~08-19-22~Dillards - Department Stores Near Me - Fairview, Texas

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This is the most racist store I have ever went been to was here to shop for baby clothes for my grand baby and was followed by security the entire time we was there. Terrible customer service after being stoked by security we could even find anyone to help us check out on top of that we wasn't greeted coming nor was we told goodbye after we purchase something. Do not go to store very poor customer service extremely racially profiling and very comfortable place to shop! If yelp had a zero rating they certainly earned it! read more

I have consistently had terrible experiences here. The customer service is abysmal. It's difficult to find someone to assist me because they seem unwilling to help until I eventually gave up. I wanted to try on a dress, but the fitting rooms were closed. I just got exhausted. The employees seem preoccupied chatting with each other, which is quite unhelpful. read more

This Dillards has stepped up their game recently!! First: Great job cleaning up the floor. It looks much better. The inventory is refreshed and more trendy. Allen department stores tend to cater to our older demographic. This specific Dillards brought in enough newer inventory that both my partner and I could get a fresh 2023 wardrobe with modern fashion trends. Side note: Thank the Lord baggy hip hop pants are back and I never have to wear skinny jeans again! Tip: The staff at Polo counter was amazing. She just kept bringing us more sale items to try. She knew where all the latest markdowns were. Love her. So happy with all our finds and service. Plus stock ups on make up. read more

I called I few minutes ago asking about Bernhardt Furniture, they told me to call another store and then they hung up

The amount of hounding and pressure the employees put on you is too much. We were looking around as we made our way to the kids section and got stopped by an employee every 5 seconds. My daughters was looking at uggs and the old lady there mumbled something rude when we didn't buy anything. My blood was boiling we had to hurry out of that store. read more

terrible selection of clothing compared to other Dillard stores. Allen residents have $$ to spend, but nowhere to spend it so we go to Stonebriar. Also, trying to find help, unless you're in shoes, handbags or cosmetics is next to impossible. What a shame! read more

Went to this Dillards the Saturday before Easter and had the best experience! This store had the most staff and customers I had seen in it in a while. We were greeted in every section and then left to shop at our own pace. The women's section upstairs has started carrying many more options for plus size which is great. Many 2X and 3X options were very cute and current. I ended up purchasing two beautiful dresses on clearance for a total of $70, a steal! read more

Great store. Nice employees. Clean & fresh. This store is smaller so easy to navigate.

I love me some Dillard's and this location lived up to my expectations! It is in Allen, a bit aways from my area, but it is a nice store with some upbeat and helpful employees even on what I am sure is one of their busiest and crazy days. If you don't know about Dillard's New Year Day Sale, you should. This is an annual event where Dillard's takes everything that's on sale and pretty much marked it down another 50%. Some things are even marked down even more. An example of my savings, I got 6 shirts that normally retailed for about 575.00 for only 155.00. As you might imagine, this sale brings a crowd, so come early for the best selection. Like I said, this Store is not in my normal area but I will not hesitate to come back here because of the great employees and a very nice store. read more

Worst customer service ever. Tried to return unopened comforter and shams with a receipt 6 weeks after purchasing. (The furniture it was to go with was delayed due to GLOBAL PANDEMIC. Didn't know it wouldn't work till furniture arrived late.) No refunds after 30 days. No flexibility in a GLOBAL PANDEMIC. No budging. No help. Just nope that's our policy. What?! Your competitors have at least a 90 day return policy. Asked to speak to a manager. They will call you tomorrow. Did they call? Nope. Called and asked to speak to a manager again. They will call you tomorrow. It's been 4 days. Suspect no one will ever call me. Wake up Dillard's. Customer service is about all you brick and mortars have left. I'll stick to Macy's and Nordstrom where they literally say they process returns with the "ultimate goal of making our customers happy". read more

Angelikah was super nice very helpful and she was recommending just the right stuff for what I needed on colognes and she knew exactly what she was doing read more

Do not purchase from this Dillards the managers all gang up on you when it comes to returns. Never again will I step foot in this store with any of my friends or family!!! read more

I stopped in here to see if they had some particular Bobbi Brown cream eye stick colors. The lady at the BB counter was helpful, but a bit too high-pressure to begin with. She eased off, and I was able to go through the colors like I wanted. However, when I picked them out, she took forever (like she wasn't familiar with the stock?) and turned out they didn't have any (?!?!) of the colors I'd picked out. Meh. I'll go back to Nordstrom in Frisco for my BB, thank you. read more

I bought a pair of boots weird them one time and they started tearing up. They would not replace them. And they were expensive boots.

This store always feels strange and uncomfortable for some reason. I find the selection here to almost always be sub par compared with other Dillards. I usually go to the Northpark store but ended up here recently for convenience. read more

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I had the most disappointing experience ever in this store. I have spent thousands of dollars at this store over the last few years as it's convenient to my residence and I like the selection of work clothes. I'm am professional 58 year old woman, most of your employees know me at this location as I probably shop there once or twice a month and more around Christmas time. Today, I dropped $500.00 and last Sunday the same probably $600 Today I was stopped outside the store by three employees. I thought they were going to give me a gift or tell me I forgot something. Nope, I was told I went into the dressing room with two red sweaters and came out with one. I was like, are you accusing me of STEALING?? I have never in my life been accused of taking anything. I didn't know what to say but I am deeply offended at the accusation. I said I have no idea, I left the sweater in the dressing room because I didn't like it. Go check with your employee who made the accusation. I will NEVER spend another dime in that store. How insulting given the amount of time and hard earned money I have spent in that store. To be accused of shoplifting. I want a formal apology. I can tell you who those employees are, I've purchased from every one of them. I have no need or desire to take something that is not mine or not paid for! What a shame we live in this kind of environment not to appreciate your recurring customers, nothing short of accusing me of thievery. I've worked in retail and I work in customer service now, that's NOT how you retain customers. I plan to post this to as many sites on social media as possible. If you would like to make this right, I'll give you the employees names and want an apology from all three of them. The last lady was in the lingerie department and I took a black cashmere sweater in the dressing room and bought it when I came out, spent $138 on that sweater. The man works in the men's department is Indian I believe. read more

I don't understand why Dillards has a customer service??? I go to return an item because I was directed to go there to do so. I go up stairs and proceed to wait at the desk just to be told they can't do that. You can't refund one thing. "You have to go to the woman's section.." ma'am I step 2 feet out of the customer service and I'm in the women's section. Kayla was awesome and happy to help. The other lady was not. Can anyone explain why I was turned away... from uh... customer service.. read more

Liberty was really nice and did a professional job to help me! It's so cute, she was born on July 4th, that's why she got the name :) I appreciate your help! read more

Dillards has lovely merch but their service is in the toilet. I tried to return some holiday decor within their 30 day time limit with tags intact and the yellow sticker they can scan to pull up the receipt at Northpark, only to find the sticker that was given to me wouldn't work. I didn't have the receipt because I had the sticker. Even though they could have used my card to find the transaction, they would not. Told me to come back with receipt. Item was still on the floor for same price. I had some health issues that prevented me from trying again until after the 30 days but returned to Fairview with the receipt, the yellow sticker and the items-which still to this day are on the floor at the same price. I was visibly having difficulty moving around. I went to 4 registers with no worker and decided to go upstairs to customer service. They immediately told me I couldn't do a return there, I needed to find a register-not sure why they call the department "customer service". Then after hearing I tried 4 registers they decided to look at the receipt and told me they couldn't do they return because it was past the 30 days. Baloney. Then as I tried to explain the initial attempt that was within the 30 days, they peeled off the yellow return sticker and threw it away. They refused to make the return despite the explanation, the sticker, the fact that they still have the item in the store for the same price and all tags were on the items. They even had the gall to say "well this will be going on sale in a week"- as if that changes anything. So for a $96 sale they won't return, they are losing a client forever who used to spend a lot of money there. I will never shop there again on principle. Maybe this is why the store was largely empty the week before Christmas?? read more

Nice department layout, easy to navigate, and has plenty of different options and clothes styles. The workers at the checkout counter definitely needs to be changed. Very neglectful and unprofessional. The two ladies upstairs didn't even acknowledge our presence during check out and decided that they'd rather have a conversion with each other than engage their customer. Not very thrilled about Dillard's choice of staff. read more

Dillard's - Department Stores Near Me - Fairview, Texas

If you can go to a Dillards where there is plenty to choose and not a huge crowd, this would be the one. Its a very nice Dillard... and I always find something there... Well, the wife actually always finds something here to purchase :( I guess that just goes with the territory. The only thing I will let you know is that the sales reps seem like they are hungry for a sale... So you will have a couple continuously trail you for that quick sale. read more

I came in today with my mom and father; they were looking for work clothes so I just browsed in the purse and jewelry section. I've usually had good experiences here (the men's shoes and clothes department staff is awesome!) but today was different. When I was checking out Vera Bradley this woman working there wouldn't stop staring at me! I was comparing wallets (I had my "all-in-one cross body" with me) and she asked me every while "what do you need ma'am, can I help you?" I know it's her job to help customers but that's not my problem, my problem is that she thought I was gonna shoplift! How rude! I wandered off to look at other purses and I guess I was not in her line of vision any more so she comes RUSHING up to me and gets in my space asking if I need anything. I was so offended. I was going to buy something but you guys lost my business, I'll just go buy from somewhere else. I usually have a good experience but this just sucked When I left 2 teenage boys and a teen girl came in. The boys were running around the store. I heard the security woman yelling at them "HEY, HEY! NO RUNNING IN THE STORE" read more

Dillard's - I was going to buy, but the clerk scared me away by thinking I was going to shoplift. Going to buy from the Vera Bradley website instead. - Department Stores Near Me - Fairview, Texas

Terrible customer service here! Not just one experience, but a few times! Every time i go in here, i am completely ignored by sales people, which is weird, because usually they're all over you. I literally have to seek out help at this store, it's ridiculous. Like walk around, and walk up to a salesperson just standing there, and ASK them to do their job "Can you please get me a fitting room?" "Can you please help me find this dress" like NEVER, "can i help you with something" Oh today the lady was nice enough to say "Those are plus sized dress" oh ok, well thanks for helping me find the kind i wanted! Never welcomed in, asked if need help etc. I was having a courthouse wedding a few weeks ago, needed to put a dress on hold, came back the next day, and they LOST my dress i put on hold, then retrieved it, long story short, it was an absolute pain in the ass, so i went elsewhere! Today, i went in to get a dress for my sister in laws wedding, and 4 ladies (saleswoman) were standing around the cash register just talking amongst themselves about the kind of fit of dresses that look cute on each other.....cool, if you don't have a woman with a child standing with a handful of dresses needing assistance, this was my last time in this store, i will not be back! read more

I had a very bad experience with Mikayla at the MAC Cosmetics counter, she has one of the nastiest attitudes I've experienced this month. I wonder if alot of people left good customer service back in the year 2019. read more

Great service. Went looking for a specific Birkenstock. The salesperson found variations in the shoe colors and let me pick which on I liked better. They were the same color just with some variations. She did not have to do that. She went above and beyond. read more

Well, came in January first knowing it would be busy. To my surprise they shut down all bathrooms unless you pay for your stuff( even if you're still looking) to have access to restrooms on the 2nd floor. 3 employees and escalator security confirmed it! Prices are good but as some one who hasn't been to a Dillard's in 4 years I'll take another 4 off! Or wear a diaper read more

Just walked around the shoe department browsing and not one of the 4 sales people greeted me or asked if I needed help. The department was not busy and as I held 3 shoes to try on while looking directly at one of the clerks she finally decided to ask if I needed help. I bought one pair but plan to go to Stonebriar to purchase the other two. I just didn't want to give anymore of my money to this store. And when did clerks stop saying thank you after a sale.....she replied "here you go". Very Annoying! read more

Usually, I love the convenience of the location and the selection of handbags available, however, I do not enjoy the customer service. Recently, I purchased a Coach and a Brahmin but they did not come with slipcovers. I called the sales associate that helped me and she informed me that she would tell one of her colleagues to leave dust covers for me. I came all the way after work to pick up the dust covers and one rude lady told me she would not give me slip covers for my purses. A manager said she would look for some but failed to provide. I spent hundreds of dollars for expensive purses and received horrible customer service. I rather go to the Coach and Brahmin retail stores to receive a better experience and the minimum dust covers! The Dillard's at The Shops at Willowbend has much better employees that treat you kindly and do not speak to their customers in a condescending tone. read more

Let me start by saying that of all the depament stores, dillards has always been my favorite for some reason. But I no longer use this location. They seem to have a smaller selection of merchandise to choose from compared to other locations. The clothing they do have is geared toward and "older" crowd... My grandparents would probably enjoy shopping here. The service I got was at first inviting but as I struggled to make up my mind choosing a new purse and wallet (high priced- $800 for the bag, $200 for the wallet) the woman helping me became rude and the next thing I knew security was standing behind me. I guess she thought I was trying to shoplift since I wasn't their average customer age of 65.... Anyway I noticed what was going on, was insulted, but after spending so much time in deliberation I didn't want to just walk away. So I quickly made up my mind and checked out at the counter. At which point the lady helping me suddenly became nice again and the security guard left from standing behind me. Wow. What hospitality. I haven't been there since and I now drive 20 minutes out of my way to Frisco's stonebriar location so I don't have to deal with this ridiculous store they call a Dillard's. read more

Like the Dillard's chain, but not this particular store and apparently I'm not alone...just look at the parking lot compared to that of Penny's and Macy's. When it comes to men's clothing it seems to cater to an older demographic and not one of a younger, hipper, more clothes conscious crowd. The Stonebriar location is much much better. This place gets 2 stars, one for it's location to Allen and the other on behalf of my wife who loves the fact they carry the MAC cosmetics line, her favorite. read more

My son (19 yrs) wanted me to check out some Colognes from Dillard's for a potential XMas gift for him. I was very impressed with the young girl running the fragrance area, and the selection they had. I realized I am a old fart who cringed at thinking about dropping $100 for a 3.4 oz bottle of cologne. Like hey, what's wrong with old spice, or better yet, the dollar store clones. Lol! Excellent selection, knowledgeable sales lady, and "cough, cough reasonable prices." Can someone point me to the nearest Walmart? read more

DILLARD'S RETURN POLICY SUCKS! First let me start by saying that the ladies that helped me today in dresses were wonderful, kind, and helpful. They are the reasons I am giving 2 stars instead of 1. Here's what happened: I ordered a formal dress in January from Dillard's.com for my daughters wedding. It fit ok at the time but recently I've had some health issues and the dress got tight around the chest area. I kept all the paperwork and all tags were in place. I knew I wouldn't get my money back because it was longer than 90 days, not a problem as I planned on exchanging for something else. So went today, found a much better dress and started to exchange it. The first dress is still for sale online at Dillard's.com for the same price I paid. Well guess what? You can't return or exchange from an online order in the store even with a receipt IF the item isn't carried in store. So instead of having $130 towards my new dress they only allowed me $45 from my original dress which was "discontinued " in the store. Even though the dress is full price online no dice! The manager tried all different ways to try and override and give me back my money toward the new dress but the best she could do was $45. So I lost out on $85 which completely unacceptable. If I didn't need the dress very soon I would have probably thrown a fit and given my new dress business to another store, like Nordstrom where the return policy is fantastic and they stand by their products. Very irritated with Dillard's policy. I try to support Texas based companies but I can promise you that this was my last purchase at Dillard's. read more

Worst customer service!! Rude and unprofessional from stir manger to customer servise employees.

I came into the store to buy some Channel perfume. I was eagerly helped and found the scent I was looking for in that area of the store. As we were leaving my husband found a pair of jeans he liked. David was very helpful and friendly at helping my husband find the correct size and fit for my husband's jeans. My husband hates shopping, but found this excursion very enjoyable. read more

Dillard's - storefront - Department Stores Near Me - Fairview, Texas

Though the store is nice, with wonderful selections,they have a terrible return policy! I bought a gift for someone, and it turns out that the item ran small. When I went back to return the item, I could not believe how very difficult they made it to return it! It was my first time buying from Dillard's, and my experience was enough to discourage me from shopping there again. It is for this reason that companies like Amazon are doing so well. The Amazon return policy is pretty customer friendly. read more