I like coming to Allen Premium Outlet Mall every once in a while. It's fun because hubby and I can…read moresplit up and go to the stores that we each want to visit. The prices don't always seem like they are a bargain, so you really need to know what you're looking for and at what price you're willing to pay. There is definitely something for everyone. I was on a quest for finding a new Easter dress and hubby wanted to go to Columbia. There is a cute play area for the little kids and this visit I noticed a couple of food trucks that I had never seen before. This parking lot is a little wonky and not very easy to get in/out and around. Signage could be better as well. During the Fall/Christmas time it is definitely much more busy. We came midweek and during the day, so there was plenty of parking and it wasn't crowded at all.

This is a nightmare!! Do not go!! Stay far far away from this cluster mess! They don't have anyone…read moredirecting traffic and you'll spend 30 minutes driving around and never get to park. This place sucks so bad I'd give it a zero if I could.

Here's a polished version of your feedback:…read more From the moment I entered the store, browsed, and ultimately made a purchase, there was no greeting, acknowledgment, or offer of assistance. This level of customer service is unacceptable on many levels. Additionally, several employees were engaged in personal conversations with one another both on the sales floor and behind the cash register, creating an unprofessional atmosphere and giving the impression that customers were not a priority. As a paying customer, I expect at minimum to be acknowledged and made to feel welcome. Unfortunately, that was not my experience during this visit.

My original sakes person who tended to me was up front & honest that they weren't taking any…read morediscount coupons. Well, my wife found a brown & white plaid work shirt that was just what I wanted. Our kids gave me gift card & we ended up paying the balance left. I'm sure the cashier could've gave me even a 10% discount; but she acted like that never happens! The acquisition of the shirt was great; the sales staff were nice. The cashier was either uninformed or not properly trained bc she was totally inept. Good Luck with her on your sales staff... The value was ok & basically comparable to discounted price from leading department stores.

Lots of rotating clothes, shoes and accessories. This location is always super busy. Expect to wait…read morein line. Service is ok not amazing not bad. I expect sales at an outlet. Sometimes they have them, sometimes they don't.

Great place to pick up deals on Jordans and other Nike shoes but unfortunately the Indians come in…read morethere with their nasty feet and try on shoes with NO SOCKS and then throw them back on the shelves. Let management know and they knew exactly what I was talking about but still allow them to try on shoes with no socks even though it's a health code law and their store policy. Please management do something about and enforce them to wear socks before trying on shoes

Great store to come to if you're looking for a prom or special occasion dress at a great price…read more Also plenty of other name brand clothing at close out prices. Will also find shoes, bags and accessories here.

6/11/26-Great shopping experience with Maria and the exceptional assist from Nia! Maria has great…read moreinterpersonal skills, was knowledgeable, pleasant, kind, and available throughout my shopping experience. She made me feel comfortable and valued while trying to find products. While away, I asked Nia for assistance and although she was taking care of something else, she was appropriate and happily helped me. She too, made me feel comfortable, heard, and valued. Unfortunately, on Monday, they had to hold my items but they did so with great understanding. I returned today at 9:59A and it was a seamless process. I have shopped this TB location before but this overall experience encouraged me to visit them more often versus online shopping! Thank you ladies for the positive experience and customer service!!

Customer service was awful. They started off strong by greeting me inside but, once I found what I…read morewanted one of the employees told me they would bring it from the back and I could just go to checkout. So as they said I did, once I got to checkout I gave my name. Then I proceeded to wait because they didn't grab it from the back like they said. Once they came back it was the wrong bag and they had to go back again. They finally brought the bag out I paid for it then left. Once in the car I wanted to check out my bag turns out they gave me the wrong color. I had to walk back inside and she did a return wasting even more of my time. They didn't apologize or anything. They simply sent me on my way and because of the inconvenience they gave me a tiny sample perfume.. wow.

Still a great place to get my walking shoes in correct size. NB is one of few shoes that offers the…read morewide size. My favorites were not in stock during my 40% off sale so I ordered again with the staff. Ordered Mon and delivered Fri from MA to TX. Sweet.

From the owner: At New Balance Factory Stores you will find a vast assortment of New Balance footwear and apparel…read more We also specialize in personalized one on one service to help you find the perfect fit. Our trained Fit Specialists will expertly assess and determine the best New Balance styles for you.

In need of a sweater without putting too much effort into shopping,I opted for Nordstrom Rack. It's…read morerare when I visit a outlet or clearance store but, looking for something specific,the Internet suggested Nordstrom Rack may have it. They didn't have the brand hoodie I was looking for but, I did find a sweater. If you don't mind slogging through unorganized merchandise,you can find some good stuff. Easy fitting room procedure and checkout made the visit painless. Go!

Love this location and staff!! This location still has the…read morenew car smell! It's bright and a large store. Not as large as the one off Preston but still lots of shopping room. The changing rooms are well lit and have never seen them be 100% occupied like the Dallas location. Staff has always been friendly and the line moves quickly!

I bought Chanel Mademoiselle for my sister-in-law for Christmas on 12/21/2023. It turned out that…read moresomeone else gave her the same fragrance, so on January 2nd at apprx. 10:30 a.m., I went back to Fragrance Outlet to exchange it for a merchandise credit (I knew they wouldn't issue a refund). The store clerk refused, saying that Chanel products were not returnable for any reason. Nothing on the sign in the store, their website or the receipt itself showed any exclusions for Chanel. The employee was the only one there. So I asked him to call the manager on the phone, which he did while I was standing there. The manager also refused to allow him to issue the merchandise credit.

Got a cologne for Christmas. Went to return Within their 30 day policy with receipt and they would…read morenot accept my return. I bought a Mont Blanc cologne because it was cheaper than the old one I got from the actual Mont Blanc store, it smelled okay in store. But now that I have it at home and compared I can tell the difference. The Fragrance Outlet is a knock off and does not last nearly as long and smells worse. This whole place is a scam. Will never return.

I'll start by saying the service here has always been impeccable, but yesterday was a heart warming…read moreand moving experience. I was assisted by Raina, who was nothing less than an angel. She was delightful and turned my bad day into an amazing one! Not only was she extremely knowledgeable on all products, but she had a kind and warm heart that shined on her beautiful face. Liz, was equally as amazing. They both greeted me upon my arrival and stayed with me until I left with my purchase. These little ladies are an asset to this Coach location and I'm SO thankful that I stopped in there yesterday. I can't imagine why anyone would give this store a bad review. In fact, if there was an option to give them 6 stars, I would! :-) To the Manager - Please give these ladies kudos, a raise and a hug! They deserve it. Thanks a million!

I just walked in looking for ballerina flats... I knew I wanted them in all the colors!! stopped by…read morelast chance and found some shoes I needed, but no one greeted me..:/ I touched 6 shoes, I was ready to walk out with all 6.. its 1pm on a Friday. I can hear the employees entire chat, instead of disturbing them I left.

I solely came to the Premium Outlet to buy a bag from Tory Burch but after being racially profiled…read moreand feeling horrible, my friend said to take a look in Kate Spade because she loves their bags. So it was worth a try. Upon entering I was greeted and welcomed with open arms. I was immediately told about all sales and discounts and an employee retrieved several purses for me to take a look at and try on. I was so pleased with my service that I ended up buying a bag. I'm glad that I did because I wore it for the first time last night and I received so many compliments on it and it was definitely a show stopper amongst my friends. Kate Spade now has a new loyal customer and it was simply off of the interaction I had in stored with the employees.

This is a great check out often kinda store. You will always find cute Kate Spade at a better price…read morehere! Sometimes they have extra markdowns on their clearances merchandise which brings the prices down pretty low!