Went to the Dillards outlet in Irving and was wildly impressed. I was expecting an empty store with limited options and sizes but I was 1 mil % mistaken. The store was giant! With plenty of options in styles and sizes. The prices were mind blowing! Visited the Dillard outlet in Lewisville and it had nothing on the Irving one. Definitely go to the Dillards in Irving 10/10 recommend! read more

I am a black woman who was treated like a criminal for wanting to use the restroom in this store. Black people who have shopped at this store, please share your stories here. I am sure there are many based on how I was treated in only five or so minutes of being there. I went in and I immediately asked the ladies at the makeup counter downstairs where I might find their restrooms. They told me a very vague "upstairs", and they wouldn't say more when I asked again. No other instruction. That was obviously not helpful once I got up there, because the store is a giant maze. I asked the manager upstairs where to find the restrooms. She gave me the real directions, and I went there quickly. There was no way that I had time to shoplift anything from their store. Which they would know because they were following me the whole time and I took the most direct route to their restroom, only pausing once to check the price tag on a dress which I did not even remove from the rack. I don't know what kind of sleight of hand artist they thought I was, but there was no way I could have lifted anything. And it was very clearly not my fault that I was made to travel the length of their entire store just to find a restroom. Their restroom is tucked away at the very back corner of their second floor because their entire facility is built to combat shoplifting. I really wonder if that is the case for their stories which are not built in predominately black areas? Perhaps someone could let me know. Even their automatic doors are made to slowly open to the right of where a customer would normally expect to go in and out of an automatic door. This is so disorienting, that I nearly ran in these strange doors twice. I wonder whether these would actually be helpful to wheelchair-bound customers, because what looks deceptively like an accomodatingly wide double door is actually one slowly opening narrow door through which you may or may not be able to fit a wheelchair. I thought wheelchair accomodation was the very purpose of these doors? Guess not. At that point, several members of the staff followed me to the restroom and inside. I only slightly noticed this at first, because I was very focused on the task at hand besides that one tiny pause to glance at the price of a dress. I'm middle-aged and when I have to go, I really have to go. I was just looking for a safe, clean restroom to use so that I could be on my way. Once I went to wash me hands I noted three different employees who were pretending to primp in the mirrors but were, instead, watching me. They were all dressed similarly in blazers and pencil skirts because that seems to be the employee "uniform." There were two white women who went to the restroom at the same time I did. Both of them had big bags on their person, but they were not watched and followed. I tested this surveillance by washing my hand way longer than needed, trying to wait the employees out. One after the other, they were forced to leave because they had been really awkwardly standing around glancing at me in the mirrors and I was starting to glance right back at them. Two ended up leaving awkwardly. The third, who had been hanging back near a stall, followed me out of the restroom. It seems like they were instructed to try not to leave me alone in the restroom. Probably because it is the one place they could not legally have cameras. For them to have mobilized that fast, they were either informed to follow me the second I walked in, or this is their regular routine when a black person dares to use their restroom. One of the ladies who monitored me in the restroom like they were prison guards, was standing with a cell phone at the counter near the entrance to the hallway that led to the restroom when I left. She was once again pretending to primp as she took a selfie that was only showing the hallway entrance behind her. I avoided cell phone lady, by trying to go around her because, while I am totally fine with being recorded by their store cameras (even down the massive maze-like prep walk that is the route to their restrooms), I draw the line at being recorded by some strange woman on a cell phone. That is beyond anything a store should ever be doing. That's just weird. I was followed all the way to the second floor exit, where the manager I had asked directions from was waiting with the first "primping" lady who had to awkwardly give up her bathroom watch on me. They both stood on either side of the aisle, directly watching me as I left. They had smug expressions as if they were some crime-fighting super team that somehow mean girl bullied me (a grown woman, mind you!) into not shoplifting. I had been planning to come back when I had more time to possibly buy that dress that I paused to see, but now, due to their extremely uncomfortable behavior, I have been put off ever shopping there again. I would urge other black people who have shopped at this store to please share their experiences. read more

So I've been having this watch since November I order online. I needed the links taken out so I went to Dillard's and I got there as they opened. The store was super clean and the smells of perfume made me want to shop lol. Due to my watch being so tiny it took a minute for them to service it but in the waiting time the store clerk was really nice and state the issue. After about 30 minutes I was able to leave with my links taken out and now I can finally wear my watch! Everyone was accommodating and pleasant and I have no doubt I would be a repeat customer. read more

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Dear Dillard's Customer Service, I am writing to formally file a complaint regarding an upsetting and deeply disappointing experience that occurred at your Dillard's Hillside Village location in Cedar Hill, Texas (309 W Farm to Market Rd 1382) on May 9, 2025, at approximately 4:15 p.m. My friend and I, both African American professionals, visited the store to return or exchange three men's shirts we had previously purchased. Two of the shirts were size 4XL and too large, and the third shirt was a 3XL, which we decided to keep. Upon speaking with the sales clerk, we were informed that the 4XL shirts were clearance items and could not be returned. That information was accepted without issue. However, the situation quickly shifted from a routine return into something much more troubling. We were made to feel as though we were being profiled as potential shoplifters--simply because we were carrying items into the store, and, frankly, because of the color of our skin. The staff, led by Manager Stephanie Pena, treated us with suspicion and made us feel incredibly uncomfortable. We were openly carrying the shirts and had come in with full intention of conducting a legitimate return, yet the tone, body language, and demeanor of the staff made it very clear that we were not being treated like regular customers. Even more telling was a comment made by another store associate who witnessed the interaction and said, "I have told them to not do that." This disturbing remark suggests that discriminatory or biased behavior may be a recurring issue at this location. I am a regular customer at Dillard's and have made many purchases from this store in the past. I have always loved the brand and often recommend it to others. That's what makes this experience so disheartening. To be judged not by my conduct, but by my appearance, in the year 2025, is unacceptable. My friend and I are hardworking individuals with strong ethical and moral values. We do not steal. We came to your store to shop, not to be profiled. read more

Dear Dillard's Customer Service, I am writing to formally file a complaint regarding an upsetting and deeply disappointing experience that occurred at your Dillard's Hillside Village location in Cedar Hill, Texas (309 W Farm to Market Rd 1382) on May 9, 2025, at approximately 4:15 p.m. My friend and I, both African American professionals, visited the store to return or exchange three men's shirts we had previously purchased. Two of the shirts were size 4XL and too large, and the third shirt was a 3XL, which we decided to keep. Upon speaking with the sales clerk, we were informed that the 4XL shirts were clearance items and could not be returned. That information was accepted without issue. However, the situation quickly shifted from a routine return into something much more troubling. We were made to feel as though we were being profiled as potential shoplifters--simply because we were carrying items into the store, and, frankly, because of the color of our skin. The staff, led by Manager Stephanie Pena, treated us with suspicion and made us feel incredibly uncomfortable. We were openly carrying the shirts and had come in with full intention of conducting a legitimate return, yet the tone, body language, and demeanor of the staff made it very clear that we were not being treated like regular customers. Even more telling was a comment made by another store associate who witnessed the interaction and said, "I have told them to not do that." This disturbing remark suggests that discriminatory or biased behavior may be a recurring issue at this location. I am a regular customer at Dillard's and have made many purchases from this store in the past. I have always loved the brand and often recommend it to others. That's what makes this experience so disheartening. To be judged not by my conduct, but by my appearance, in the year 2025, is unacceptable. My friend and I are hardworking individuals with strong ethical and moral values. We do not steal. We came to your store to shop, not to be profiled. I will take my dollars where they are welcomed! read more

I love shopping here as well as on line. As a transgender female I have fitting issues. I am always welcomed and have regular cosmetic associates who help me with my unique cosmetic needs. I love this store and how well managed it is. read more

Dillard's - Department Stores Near Me - Cedar Hill, Texas

Manager in the shoe department does not have good customer services. He was condescending and rude. The sales clerk was helpful with getting the shoes and when I pointed out the tag on the shoe had a different price from what rung up she asked for assistant. He came out and said no it is wrong someone must have put the tag on. Then make the comment "I'm not saying you did it young lady, just saying it happened." First of all I am 46 and I look my age and he is probably half of age so saying young lady didn't sound genuine. I stated the tag is on your display shoe and intertwined on the shoe- not a sticker that could be easily change. I asked to speak to another manager and said no one else was available. read more

Shopped at this location on Thursday evening. Had been looking for a Brahmin bag but couldn't decide which one. Sales clerk named Giselle was very helpful. She unhooked several bags for me to look at. She seemed very knowledgeable about the bags and answered the questions I had. I decided on a bag and while I was looking inside it, Giselle found a matching wallet for me on the clearance rack. I was so happy!!! I bought the bag and the wallet. Thank you Giselle!!! read more

Dillard's - Pecan Color Brahmin Bag - Department Stores Near Me - Cedar Hill, Texas

What better way, on a cold and sunny day to walk into Dillard's, just to be greeted by the most friendly and warming smiles of Sylvia and Cameron...two sales associates. It's like Sylvia was reading my mind...she immediately handed me a swatch sample of the newest perfume Rabanne. I remembered her from yesterday with same exact greeting. I took the swatch home and smelled it throughout the day. It was still delightful. That was my sole purpose of going there. The perfume was pricey...but with the additional samples to show their gratitude for my purchase...the price was just right. I've been searching 2 years now for a mature and classy scent. Thanks to Sylvia and Cameron...I've found the most satisfying fragrance. Love me some Dillard's. read more

Came in for the seasonal 65% off sale. Price are not marked low enough. This location was still pretty stocked on the sales racks. read more

Dillard's - Seasonal 65%off sale - Department Stores Near Me - Cedar Hill, Texas

I visited this Dillard's a couple of years ago and had a horrible shopping experience with employees not interested in all with helping customers. I wasn't looking forward to visiting again but the location is convenient for my commute home after work. We arrived and it wasn't bust at all and the employees were immediately greeting us which was a huge relief. I asked if the fitting rooms were open, since COVID kinda shut all that down, thankfully they were so we continued to shop and find some really cute cocktail dresses for an event coming up. The prices on the dresses weren't where i wanted them to be but they had a few selections. Really cute stuff to try on and buy....go shopping!! read more

Love it! Nice quality for all shapes and sizes. Whatever the occasion.........Wish we had one in PA

The store manager was called to the women's department to help resolve a garment issue to be purchased for my birthday. I noticed the garment had been returned back to the floor damaged. To my surprise being a advit Dillard's customer for years when I encounter the store manager Rachel was nasty arrogant, unwilling or lack the proper training a leader to resolve. Needless to say she was no help, just made the problem ugly. However, after Miss Nasty left, the clerk come up with a solution and order the dress for me online! Problem resolve. Dillard's corporate/regional office please contact me. read more

Dillard's - Damaged return dress on rack - Department Stores Near Me - Cedar Hill, Texas

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Well I am so disappointed in the comments about YOU Dillards! I came to post my own and low and behold, you all are just consistently rude, inattentive and unprofessional to everyone. Who knew!? With that stated, I will not waste my energy here. The others have already said it for me. Dillards needs to restaff and retrain. We "do not" have to spend our money with your Brand. Lets see where you all go to work then because our business will suffer and close. And the responses with that basic email is hilarious. Customers take your business elsewhere, they do not deserve us. read more

Today I witnessed Dillard's employees not wearing a face mask and removing their mask when talking to customers. Some of the employees pulled up their mask a little bit, when they say my phone. If the customer is wear a mask and Dillard's staff is speaking directly to me. The droplets of saliva goes into the eyes possibly giving the customer COVID-19 read more

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I like Dillard's. I shop at Dillard's. But the Cedar Hill location is TRASH! Associates standing around chatting among themselves and NOT offering assistance. The music is literally BLARING from the MAC bar. It's night club volume. So loud I could literally hear it before I entered the store. There is music throughout the store for shoppers at at a reasonable volume, but it can barely be heard because of the MAC music screaming in your face. Is Dillard's promoting loud music or the merchandise? IT IS OFFENSIVE!!! Train your staff. Level up or continue to lose business. read more

The stand alone store appeals to my type of shopping, very specific. Luckily, I'm not a needy customer because otherwise I would be offended by the detached staff. In other words, I didn't get the impression that the staff understands purchases, store revenue, and job "security" are related. Anyhoo, the store was organized for a self efficient customer like myself but the employees are not overly friendly. I would return for a specific item but not to just peruse. read more

Dillard's - Department Stores Near Me - Cedar Hill, Texas

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I am not sure if I would blame this so much on Dillard's or the Mac area. Went it to get eye liner, mascara, lipstick and a new eye pallet. The lipstick I found was a perfect color for me and when the attendant went to get one the other one told her they were out. Ugh no one pulled the sample off the display. Then I went to buy the eye make up and it was the same problem. I was so annoyed I just got the other items and went to Ulta. read more

Dillard's - Mac Counter - Department Stores Near Me - Cedar Hill, Texas

Horrible service. They would not accept a return after failing to mention their return policy at the time of purchase. Item had only been worn once and you couldn't even tell you unless you asked. I couldn't fit the $80 item and they wouldn't even offer a credit or let me exchange item because they wouldn't be able to "resell" it in perfect condition with the box. They dont care about their costumers read more

Worst experience shopping in my life; I've shopped at Dillard's for decades and I had the most racist experience today; I was told I couldn't walk through the store and hold a shirt that I was planning on buying.. Rosa was her name and she proceeded to snatch the shirt out my hand as I stood in awe.. I'm ashamed to say I stopped here today and I won't be shopping at any Dillard's from this day going forward. I'll spend my money where I can grab everything I want at one time without having to buy a piece of clothing one at a time! #profiling read more

Manager "Dee" is unprofessional and failed to meet the standard of care that you'd expect from Dillard's. We purchased an item that was missing a price tag, the cashier went to another department, came back and entered something in the computer. Few days later, we tried returning the item. They said the item on the receipt didn't match the item on hand. We explained the situation. They still refused to issue a refund. I told "Dee" to call up the cashier and ask her, he immediately got defensive and said she couldn't possibly remember a customer from 6 days ago. I corrected him that I wasn't expecting her to remember a customer, but she should be able to recall an item without a price tag. He capitulated and issued the refund begrudgingly. He didn't even acknowledge us and simply walked away leaving his associate to issue us the refund. I yelled "Thank You" as he walked away defeated. He simply raised his hand. Dillard's, what has happened to you? read more

It's been years since I shopped at Dillards but decided to come here to shop for my daughter's prom dress. Sad. Sad. Sad. This store is has this death vibe. It was empty and nearly vacant except for the store employees. No one offered to help us even though we were the only people in the teen formal dept. The ladies at the MAC counter ignored a customer for about 5 minutes while they talked about non work topics like weaves. I love MAC and wanted to pick up some liner and mascara. Decided not to after watching that woman get ignored. They have a limited formal selection. I don't think I'm special but do think service folks should be attentive when the store is nearly empty. Won't return unless I'm forced to. I'm afraid I'll be sacked into a black hole. read more

I was disappointed on a recent visit to the shoe department. Saturday is a busy day in this area, and I arrived early when there were maybe 1-3 customers and tons of sales people. However, the young sales people apparently thought talking about their weekend plans was more important than assisting a customer. I continued to walk around them picking up shoes by them several times to see when one would approach for assistance. Not a one. They glanced at me and continued their conversations. Finally, after walking around with shoes to try on and few customers in the department, an older sales woman and approached and greeted me. Wow! You mean a human talked to me? Face to face contact? What a shocker. Although she had a customer, she assisted us both and was very kind, patient and helpful. Although the shoe I wanted was not available in my size, I thanked her for taking time to help. The department store manager needs to fix this in a hurry. Teach your immature sales people how to provide customer service. Your sales are walking out the door. read more

I absolutely love Dillard's. I never realized how much I could get here until I worked at a Dillard's when I was in college. I always leave out of there buying something. My favorite places to visit is MAC (of course), Michael Kors and Edge. Now the only reason I gave it 4 stars and not 5 is because every time I go to edge no one is EVER There. Like ever. But as far as my other places, they're always so helpful and nice and it doesn't hurt to have the sales read more

As a transgender woman I find this store excellent and meets my needs. Every department I shop J get excellent service. The cosmetic staff are especially helpful both Lancôme and Estée Lauder. I am helped with my lingerie purchases and comfortably try on cloths to ensure a good fit. I find staff very professional even if they think I am a nut. read more

Dillard's - Department Stores Near Me - Cedar Hill, Texas

I pretty much come in here to go to the MAC counter. Cassie is my face makeup artist here and hooks me up everytime. I basically just walk in and hope for the best since I never make an appointment. Good service and in love the products. read more

Karen the store manager along with other managers in the accessory department have poor customer service. I wouldn't think a store manager would speak to customers in a condescending manner treating them as if they are incompetent. I honestly believe I was treated this way because I am Black. If you read other reviews by people of color, you will see I'm not the only one with a horrendous experience. Do yourself a favor and go to the location in Arlington unless you have Blonde hair and fair skin. read more

This store is very nice. I went to purchase a gift for a bride and surprisingly they had a good assortment of lingerie. I recommend this store. read more

The older lady in the perfumes is nice, but the woman in the purse section is rude! She didn't want to help me with anything. So guess what no sale for her. Went to MAC worst customer service ever. Rushed me and told me that color is out nation wide, went online and guess what there was the color I wanted. read more

I have shopped Dillard's for many years but it see that the sales associates at the Cedar Hills store have no people skills. They could care less if you are waited on or not. Sad to say I will drive 17 miles farther to get decent service. read more

I shopped here on New Years Day and I will never shop there again. First they made an announcement no large bags were allowed in the store. Secondly, they had security guards(police officer) sitting at the escalator. You couldn't take items from downstairs upstairs and visversale. So that ment you had to stand in long lines twice. Thirdly, you had to wait in another long line because they had a police officer at the door checking receipts and searching bags. This was an insult and I will never shop there again especially on New Years Day and I hope no one else does. read more

The staff and Police met me at the Door, I was trying to purchase a North Face Jacket Hat Gloves and Scarf. Between the 3 workers and the Police I had to keep saying excuse me . I got fed up and left Geeeeeesh . I am not a thief. I will never shop at that store again read more

Dillard's has been one of my favorite department stores for a long time. However, I get frustrated at this particular Dillard's because most sales associates at this store just don't seem interested in their customers. I have had to wander around this store dozens of times, trying to find someone who will assist me at a register so that I can pay for my items, and it is difficult to find an employee here for help in any capacity. Like another reviewer, I have had to stand for minutes at a time while employees have had personal conversations with each other, fully knowing that I was standing there waiting to pay, but they didn't seem to care. (I have to note, however, that there is one female sales associate who seems to go the extra mile, and when I'm upstairs shopping for clothing, I walk across the store to the plus-size department to pay at her register as that is where she has been working lately in the store.) read more

We got there right when the store open for the only purpose of getting links taken out of my watch because we wanted to beat the post-Christmas rush. When we got to the counter though, management had no idea where the keys were, and they were in complete chaos because several people had not showed up for their shifts. We were told we could wait until they found the keys, so we waited for about 15 minutes. When they found the keys we waited for someone to take care of us only to be told they wouldn't be doing links today. I'm not sure why two employees could wait around while a few people on the other side of the counter tried on watches, but no one could take 5 minutes to take 2 links out of my watch. Everyone was rude, they clearly were not in control of the situation, and their customer service was horrible. read more

Do not shop at Dillards. You could buy an item today and it could go on sale tomorrow and you will not get a price adjustment. MOST retailers give price adjustments if the item goes on sale within 7 days. Dillards does not. Additionally, their customer service is horrible. I bought a pair of Ugg boots for $220 in the Cedar Hill, Tx store on Friday. They went on sale today for $107. I could not get a price adjustment. I spoke to the store manager. She told me I could return them. They would put them back on the shelf and I'd have to come back the next day to purchase them. She wouldn't even hold them for me to make sure I'm able to purchase them again. I will never shop at Dillards again. I will stick to Macys, Nordstrom or Neiman Marcus. All 3 of them do price adjustments and their customer service is outstanding! BEWARE of Dillards awful policies and poor customer service! read more

Joe in ladies shoes an Ron in ladies fragrances are the best. They get what customer service is all about. I only shop in those two departments now. Other sales associates in other departments wait for you to ask for assistance instead of offering. That is why i scored low. read more

So this store is an example of why I hate to go a department store. We get there, enter the lower lever and are greeted by a police officer. Ok, I understand there are shop lifters. My wife is going to ask for an exchange on a defective item which I will not even focus on.(NO SERVICE). She has to go upstairs to customer service and in the meantime I stay down stairs shopping. I am not looking for anything in particular but I will say that I am not a shopper, I am a buyer. Within a few minutes I find 3 items worth several hundred dollars. Before I pay for them I want my wife's opinion so I start my way upstairs. As I get on the escalator a security lady calls out to me and says that I can't take those items upstairs without paying for them. Ok, so I can't just jump off the escalator, so I told her I would come back down. She wasn't satisfied so she followed me up. As I reach the second level my wife is right there and I proceed to ask her opinion and the security lady is now 6 inches away. Again she tells me to take them downstairs. Got it. You don't want me to shop here. So we proceed to return the items to the lower level but before we can do that, another officer asks us what we are doing with those items. Now I feel like Pretty Woman. What Dillard's doesn't realize is that not only did they lose several hundred dollars in sales today but many thousands of future sales. I can show my wife's purchase history if there are any doubts. read more