I purchased some shoes here and was assisted by Naveed! He was absolutely amazing. He went above and beyond, literally to find my size. The store was super busy and folks were everywhere. He was very patient, very professional and did not rush me at all. He even asked if he could run some shoes over to a customer. My mom purchased a purse and was assisted by Renee. She was very helpful and had a great attitude! read more

I'm very disappointed with my recent experience with Macy's. I placed an order for a Ralph Lauren shirt as a birthday gift, and my card was charged for the purchase. The following day, I received an email stating that Macy's was unable to verify my purchase information. I did not change any information, and I regularly order from Macy's without issues. Unfortunately, this is becoming a pattern. Macy's charges customers for items and then later sends an email stating that the item is unavailable or the order cannot be fulfilled. This is extremely frustrating. Macy's service has noticeably declined, and the company is not providing the level of service I have come to expect. I have been a frequent customer, but experiences like this are making me reconsider where I shop. I will no longer be a frequent Macy's customer. From the Trust Pilot Reviews Macys indeed is going downhill with their customer service. read more

Macy's - Cancelled and no customer service rep could explain cancel reason. - Department Stores Near Me - Arlington, Texas

Worst customer service I have ever received. Entitled little man walking around asking if we need any help, I replied "no" as i'm lining up at an open cash register that actually has a person standing at it. He then proceeds to mumble under his breath "Well y'all clearly need help with checking out." with this nasty and disrespectful tone of voice. If you weren't walking around and have been at the register asking "Do you guys need any help checking out?" this review wouldn't have been written. Make sure your employees have a better understanding on how to service their customers. read more

I just wanted to leave a review for a associate named Ellen! She helped me out so much and helped me pick out a formal dress for a wedding! Give that lady a raise, please. She really went out of her way to help me and I wasn't even at her department.. read more

So disappointed in Macy's. I have been a customer for 20 years with a Macy's credit card account. They scammed me out of my star rewards when I made a return. I will never shop there again. They always have been my place to go for Christmas gifts. But no more. read more

This store could have a lot of potential given it's location, but I don't if it's a management problem or a sign of the time but there is never anybody working here, you literally have go and find someone to help you. My wife and went there last to return some on line orders and the was clean for a change, but there were plenty of empty shelves and no one to be found. We witness people stealing in cosmetics, my old retail sprit told me to approach them but my overruled it. Many years ago I worked for Sanger Harris and I am just guessing all the merchandising rules have changed? I had to go to online shopping because of the lack of choices. I won't even touch what I think of their so called Backstage.. other than whose idea was this? read more

I love Macy's. They have the best sales, and their shoe department never disappoints. Gosh, I hope they hang on in this disastrous economy of the past three years! read more

I have tried for nearly two months to speak to someone at the Lancome counter and when I call I am mired in a voicemail quagmire and no one answers. Computer-generated VMs and any other options the suggest and again no response, no human to talk with and they suggest with computer animation, and when I call, I am mired in a voicemail quagmire, and no one answers. They suggest computer-generated VMs and any other options, but again, there is no response, no human to talk with, and they suggest with a computer-animated voice to try again over and over and over again! I stopped calling the Arlington Texas mall and on my flight back to LA bought my Lancome products there. This store is third world and probably will go out of business read more

The Christmas gift I brought for my granddaughter needed to be exchange only, to a bigger size. Well my son took my granddaughter to exchange her beautiful coat and they did not have the size up she needed. They told my son he could only get a store credit, they could not give him money back he even had the receipt. My granddaughter today still has no coat now. I found the exact same coat at Dillards but I could not afford to buy another. It feels like a bad system to shop at Macy's. Store: Arlington, Texas read more

One of my favorite stores, and this location has been in decline for a while. Not a great selection, below average service, and the mighty Macy's has struck out. read more

High end merchandise worth the price. But shoe dept is a bit out of wack. Tennis shoes and Sperry boat shoes are on the shelves in the tennis shoe Dept but are handled by sales person on the other side of store in regular shoe Dept. So involves a lot of extra walking to try on or ask questions about shoes on shelves in tennis shoe Dept but not handled there. Suggest moving all shoes not tennis shoes out of the tennis shoe Dept. For the sake of the elderly. read more

If you like waiting forever in line to purchase overpriced merchandise and deal with unhappy employees then this is the store for you. That's if you are lucky enough to find what you are looking for or a cashier to check you out. It makes complete sense why Macy stores are closing. This one should be next and a better store put in its place. read more

Macy's - Good luck searching - Department Stores Near Me - Arlington, Texas

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My wife was shopping with one of her Best Friends and they were waking through Macy's to go to their cars when this very tall and attractive lady from the Givenchy perfume counter walked up to my wife's friend and asked her to smell the perfume she had sprayed on the sample cards, her friend wanted to know more so they both walked to the counter and looked at what she was offering, her best friend decided she didn't want to buy the items at this time to expensive, as they walked off my wife asked her friend if she noticed that the sales lady never spoke or made eye contact with my wife and she replied to her that she wasn't of color, my wife's friend is of middle eastern descent. We are in America we all need to treat each other as equals if we are to stand Strong. For this action we give them a poor rating. You may wanna think twice before you buy from them. read more

Had to walk around both floors for 20 mins before someone would check me out. I kept encountering associates who just happen to have a closed register. I got so upset that i was gonna leave a 100 bill on the register and leave with the items I wanted but they all had that ink pack on them. I hope they can get things together. Shine a light on registers that are open, help your customer out. Also be consistent where you place the theft tag. This is the 2nd time at a Macy's the door beeped causing me to return to the non existent associate to remove my tag. (Last time the associate couldn't find it and I get home to have to get on you tube to figure how to remove the tag!) To top that off when I returned to get the tag removed from one of the several shirts I bought the "super associate" decided she needed to ensure that all the items in my bag was paid for, taking up additional time I didn't have. read more

I purchased a mattress from this Macy's location this past weekend. We love their Hotel Collection line and I was going to order online but decided I'd go to the store to make sure I ordered the right box spring and frame. The sales associate was extremely knowledge and super friendly. This was the best shopping experience I've had in a long time! I'm so glad I went to the store, I was hesitant to shop there after seeing the lower rating. Super happy!!! read more

This place will help you understand why people prefer to shop online. I've seen warehouses, more organized than the Macy's in Parks Arlington. The way the suits were wedged into the racks reminded me more of an outlet mall. This is not the same place they used to advertise during the holidays. Oh and they have more security than employees today! I tried on several jackets and was never asked if I needed and any help but the creepy presence of voyagers was certainly made know as I was leaving. While exiting the department, going down the escalator, I hear man say nice shoes...I turn around and it's a young man who worked their (ironically) wearing a suit. I replied thank you and then asked him where did he buy his suit? He said to me "oh this is Louis Vuttion I got it from here and had it custom made but trust me you don't want to get it from here" and walks off abruptly. This was my experience being in the Macy's department and it will be my last for a time to come. read more

The quality of the store is really really slipping. I took in a couple of returns from the delivery center as they were in just horrendous condition. One of them was clearly a previous return, and the other had spots all over it. Due to a broken foot it's taking me a little bit longer to get in and out of places and this time I'm grateful. I watched the serviceperson Lee literally put them on a hanger and back on display. What an absolutely atrocious behavior. Additionally as I was rolling through the department on Saturday September 26th I was listening to stuff with multiple complaints about the cleanliness the orderliness of the department. Additionally there were multiple stock issues. I am saddened by the decline in the store as this has been my go to Macys for years. They still have multiple sales all over the place so it's worth while walking through just the amount of clutter and negativity of staff really is a true downer. read more

So my sons is 14 his phone died and we couldn't find each other. He asked the cashier at the polo checkpoint outright refused to help him. He only needed a phone to call and find me. Such a shame I don't recommend this place at all. read more

We bought our new queen size mattress! Thank you Macy's! Mansoor was an excellent salesman. When we were looking at the mattresses he got up from his desk and came to us. We motioned to him that we wanted some time to look, so he gave us some space. He stayed within sight without staring. While my wife and I were looking we visited different beds, and found one that we liked. We called Mansoor over and he was friendly, courteous and understanding with what we were doing. I asked how long he was working there and he's as of december 2017 has been in this department for about 3 years. Well while talking to him about the mattress he told us about the double insurance guarantee where basically Sealy guarantees the mattress for 10 years with a one and Macy has their worry no more plan which guarantees the bed protector for 10 years(which is good, because of the bed ever has any stains, it voids the sealy warrantee). At the end, the percentage off the mattress was 10% off and we applied for a Macy's card. I asked Monsoor if there was any other way we can save money, and he told me of their grace period and if the price changes within a certain time period(I think he said 14 Days)... then he will adjust the price for us. Not only that, the bed and mattress covered, and delivered was free and the $25 fee to take away our mattress was a great relief. read more

Macy's - Monsoor is an excellent sales person, friendly, professional, courteous, and to the point when we needed it. - Department Stores Near Me - Arlington, Texas

Great clothes, rude staff. I asked to see a pair of shoes and the guy seemed like he didnt want to even go look. When he came back I was unsure of the shoes and he said" Look bud, I dont get paid on commission so I dont really care" and walked off. Mexican looking guy that works ralph lauren section from time to time always has a terrible attitude as well. read more

Poor customer service but there are good deals in some sale items. Manager is clueless!!!

This is my favorite Macy's in all of DFW. The store is clean and very well organized and the staff is always so friendly. This store offers more variety than the other Macy's I've been to. I live in North Dallas and my choices are North Park and Galleria. While I enjoy the Macy's at those two malls, for some reason I can never find what I'm looking for. I hate to say it but it's for older business women and since I'm stay at home mommy I don't wear suits for my job. I could I guess... If you want the high end stuff you will find it here. If you want inexpensive stuff then you will also find it here. I love this store and the customer service. read more

This store has really deteriorated and has become trashy. Used to be a nice store but no longer. Dillard's is FAR superior. Feels like low budget discount store. District Manager needs to take note! Other Macy's in the area are much nicer. read more

Clothes are on the floor at this location. This is horrible. An unsuspecting customer could buy items that laid on the floor. The manager blamed customers and could not give a damn. I said I'd call corporate and that didn't phase her at all. This store has low expectations of the quality of employees and service. This was demonstrated by responses I received. I'm truly disappointed. read more

Women shoes department is so slow. A computer is broke and they only have 4 people working. A bunch of women were just standing around and waiting to get help. read more

I was in Macy's yesterday, August 31, at The Parks mall in Arlington Texas. There isn't a Macy's where I live since the Temple, TX store was closed, so I was excited to be able to shop there again. I needed bras and have a hard time finding the style and size I wear in stores. Not only did this store have them, they were on sale. The sign said $16.99. In small print below, it said 'regularly $39-42, 2 for $28". I was thrilled at that price and was able to find two in the right size and style. When I went to pay, they rang up as $16.99 each and the additional discount for buying 2 did not come up. I told the cashier who argued with me. I showed her the sign. She called two different managers. After I stood my ground that they needed to honor the posted price, the second manager told her to override the register and sell them to me for the posted 2 for $28. They all argued and rolled their eyes at me for not backing down and not one of them apologized for the misunderstanding. It is not good customer service to refuse to honor a posted price and be rude about it. I'm very disappointed in this shopping experience and wanted someone to know. read more

Was in the store and purchased an item on presale. Couldn't and still don't understand why I had to wait on my item when they didn't wait to get my money but no biggie because there was pressing need for the item. Well the day came for them to send the item and no one could find it which I knew would happen. Finally they found today and said they would send. I didn't like the way they handled the entire situation. Very unprofessional. Needless to say I won't be doing it again. read more

We went in to look at suitcases. As we walked by the kitchen section, we saw an enormous cockroach just sitting there on the floor. They say for every one you see, there are a hundred more. I am never going back. read more

Parks Mall location; typical Macy's nothing special or fancy. Giving one less star than I would because a lot of their junior section's clothes will end up on the floor, and I'm tired of being harassed by the perfume employees when I'm simply trying to enter/leave. read more

I have always liked Macy's because it's nostalgic. The customer service is really good in every department that I have visited thus far. They let you shop in complete peace and solitude, but if you need them, they will always gladly help you. Whether in store or online, they always have some really good deals going. The only reason I didn't give them 5 stars is because on a few occasions the material of some of my tops were of a poor quality. I think they should go back to producing high quality blouses even if it means they have to go up a bit. Unlike the other posters, I have never seen the store in disarray, but then again customers need to learn how to pick up after themselves. That's a department store, not a maid service. Overall, I have always liked shopping here. read more

Hey guy, be careful with the lady at athletic shoes. I return Nike shoes that I never wear. When I came, she didn't return right the way. She took the shoes inside and told me to wait. After 4 minutes, she came out and gave me dirty shoes in the bottom and told me that the shoes have been used and she couldn't able to clean. Man... I never wear that shoes but turn out I couldn't able to return... she lie and did something to the shoes and told me that I can only able to exchange it.... I have to exchange it with unsatisfied service... and I feel really bad and upset because I never wear that shoes. That shoes were really clean before I met her, but turn out it were dirty after I met her..... BE careful guys read more

Macy's is Macy's, no matter where you go. Good sales, good selection. I find it better to park in the upper level parking near the children's section, as entering on the bottom floor by the shoes can get a bit packed. read more

Long time shopper at Macy's. Usually great. Friday 10/17/14 was the exception. Waited 10 min at the Lancôme counter. After she shows up, she couldn't find the under eye concealer even after getting help. Terrible slow service. Este Lauder counter was even worse because the lady was putting make-up on another Customer and told me I'd have to wait till she was finished. She knew all I needed was a tube of lip gloss. The other Customer had to tell her to go ahead and ring me up. Took all of one minute. Clarin's is gone so I had to go to Dillard's. I'll shop there instead of Macy's from now on. Too many sales people talking to each other in Cosmetics and NOT helping Customers!! read more

This location of Macy's has really deteriorated. It feels like I'm walking into a discount store. The aisles are crowded and clothes are stuffed messily into racks with little to no organization. Dillards is far superior. read more

I have shopped here for years, going back to when it used to be Foley's. They always seem to have sales and coupons, yet, with only a few exceptions, I can't find anything worth spending my money on. The quality of goods is so disappointing : lots of polyester, acrylic, plastic. The atmosphere is just depressing too. There are few salespeople, and because of the frequent sales it is very crowded and messy. However, i will say that the employees are nice, if you can find one. Also the sales prices are deceiving. For example, men's Levis marked as "buy 1, get 1 50% off"; the original price was $68. Go next door to Dillard's and the same jeans are $45 regular price. Honestly, I don't think I will come here anymore. read more

Ordered some items online. Their system goofed and charged me twice. Been on hold for over 35 minutes and still no help. At 35 min wait their system hung up on me. I hate this retailer. I will never do business with them again. read more

Reminded me of why I shop almost exclusively online. Went to the Lancôme counter to buy some foundation. I greeted the lady who was facing the wall texting... all I got back why a "hi" and then she went back to texting. Walked around a display looking at the product I was going to buy expecting her to approach me.... nothing. I Stood there a few minutes and she continued glued to her phone so I just left. Second time something like this happens. I'm done with the parks mall. read more

I went to Macys today to get a specific juicer. They didn't have any, or so I thought. The sells associate (I can't remember her name) went in the stock room to find one for me. It took her a little while and she said she almost gave up, but she didn't. I got my juicer which made for a fun afternoon (juicing all kinds of fruits and veggies) with my daughter! read more

I have had good customer service at this Macy's and I sure do love to shop Way to go Macy's! Thank you Carolyn read more

Terrible service and short-staffed. The place has gone downhill. Will not return. Will not be surprised if this location closes.