BRIDE BEWARE. TLDR: 2/5 of our tuxes did not fit our bridal party (2 days before the wedding), they were extremely rude and showed no remorse or apologies for our situation, when they imputed the wrong sizes into the machine. They also gave us the wrong shoe color. Do you want to worry about none of the tuxes being right 2 days before the wedding? I don't think so. My experience with the Jos a Bank tuxedo rental was my own personal hell. First I called and asked about renting tuxes, they said first we could come in and pick out a set to rent before having our groomsmen in to get measured. I asked if we could do both steps at once and they said NO. Only the bride and groom were allowed to come in and pick out their colors/tuxes, then later everyone could come get measured. This is so strange to me because anyone who is planning a wedding knows it's easiest to get everything done at once. We finally pick out the tux we would like to rent for the wedding and set up a day with our groomsmen to get measured and get their rentals in. Once arriving with our bridal party we were rudely greeted.. "why did you all come at once" with an annoyed tone and eye roll from the older woman. I expressed to her "this is what we were told to do??" Anyway, we get our tuxes ordered, all measured by who I assume is the second manager. Then the boys are trying on black shoes and I say to the man "oh, we need dark brown shoes, not black" The man assured me that the shoes the men were trying on were only samples and they would have dark brown shoes. We leave and wait for the tuxes to arrive. 4 days before the wedding we are starting to get very worried about the tux arrival, when we call they express to us our tuxes will be in 2 days before the event. This immediately upsets me because what if something goes wrong? And I assure you, if something can go wrong it will. My fathers (6'6") tux , and my grooms (6'4") tux BOTH did not fit, they were INCHES short!! This created so much panic for me two days before the wedding day. Meaning we had only ONE day to fix this situation as day 2 was the wedding day. The staff showed no remorse, apologies, or any sort of emotion to our dilemma. They simply stated they would reorder the tuxes and have them shipped over night.. great but at this point my faith is VERY low considering my fathers and grooms tuxes were both measured by different men. How could I trust these could be right? Not only this, but the shoes were BLACK! I expressed to the man "you said they would be dark brown" and he said to me "we don't have dark brown" WHAT. Then WHY on earth did you tell us you did the month before?!? So there was nothing they could do about this, the shoes were a patent leather black (with our navy tuxes, ew) A simple apology for all of this would have at least redeemed them some stars but these guys seem to be SO prideful they couldn't even manage to apologize- instead just take credit for fixing the mistake that they made in the first place. They require the tuxes to be back the day after the wedding (lol) or a $20 late fee for everyday they aren't back. This to me just seems like a way to up-sell the price. The window for this rental is simply too short, and too much can go wrong. I would not recommend this company for tuxedo rental to my worst enemy. This was a complete nightmare to deal with the day before my rehearsal dinner and two days before my wedding. Jos A Bank employees- learn to apologize and take responsibility for your actions as opposed to treating your clients as if they are annoying for having you fix your mistakes. read more

Jos. A. Bank - Men's Clothing Near Me - Arlington, Texas

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Anthony Taylor provided me the least professional experience I have ever had in retail. The entire time he acted as if we were inconveniencing him. Then when I got upset that he treated me like that I was being unreasonable. Then his comments under his breath "God damn, what's your problem". Yeah bud I can hear you. A simple sorry I don't have your info on file but we will get you taken care of as soon as possible would have been great. A hey I am helping this guy but I will get you taken care of as soon as possible. Some level of customer service and sales manner would have been incredible. I am shocked with his attitude he sells anything. read more

Recently I took a new job, my first where I have to "dress up". And by dress up I mean I have to shave, I can't wear t-shirts, jeans, hoodies and Converse All-Stars. Instead I have to wear a suit, or at least slacks and a blazer and tie. Knowing that, i began shopping around -- I wanted quality, but affordable within reason, selection, but cool enough to be worn by someone who doesn't dress like their dad. I settled on Jos A. Bank. But why? 1. They have mega sales constantly. Never pay full price here, you're getting ripped off. I opted for the buy 1 at full price, get 2 free Labor Day sale. 2. Selection is amazing, tons of different colors and fabrics. 3. My brothers all said their stuff holds up. 4. The in-store customer experience was great. So much so that I went in early just to try stuff on and buy it online, where I thought the sale was taking place. When I told them that they said they'd not only honor the online sale in store, they'd honor it early. Bingo. All this considered, I left with three suits, 6 dress shirts and 3 ties for under $1000. That might seem like a lot of money, but these are good quality, good looking suits. And considering this will last me a good year or two of every day wearing, I'm a happy dude. read more

Aaron worked with me to find the perfect suit and accessories. Knocked my job interview out of the park. The CEO of my new company complimented me on the suit and wanted to know where I shopped. I wish I could give a 10 star rating! read more

I ordered 9 suits from this Joseph A Banks and one of them came in the wrong size. After realizing THEIR mistake, I called to ask if they could order the one I needed and if I could come and swap it out. The woman on the phone was extremely dismissive and appeared to not care about fixing the error the store made. Beforehand, the sales associate was fine and everything went okay, that is why I am giving them two stars instead of one. I was really just shocked at how rude the woman on the phone was, especially after spending over $1500 on suits there for my wedding. When I asked if I could tell them the size of the suit I needed so they could go ahead and order it because it would speed up the process, the woman just said "not really, bye" and hung up. It's very sad when a place doesn't take care of its customers, especially one where they made the mistake in the first place. read more