Holliday shopping!!! Do not believe the hours! Even though…read morethe store is extending the hours, the employees tell costumers entering the store that the registers are close ( at 11 Store -hours 12). They tell costumers inside the store that the registers will be close at 11. Employees "Rude, laying and just standing there harnessing their customers" Terrible management.

This is my go-to store for Burlington. I shop a lot! The greeter is almost always at the door…read more The staff at the registers are always friendly and working hard despite how busy they are and how messy the store gets from customers and their unsupervised children. ***I have to add a quick note about the parking lot security. I walked out of the store after shopping to find that he had stopped (on a Friday), thieves from stealing or breaking into my car. Yes, he had he high beams on them and they were smiling as I walked to my car, and they drove off.***Security you are amazing and this happened over a month ago but I will not forget and will be in touch with the owners who hired you to commend you on the GREAT WORK!. It did not go unnoticed nor have I forgotten what I saw. Thank you!!!

Always helpful and have what we are looking for. Service is excellent and associates are friendly.read more

I needed clothes for upcoming job interviews and Winston, the store manager, was excellent…read more Knowledgeable, enthusiastic, not pushy and allowed me to pick and choose what I wanted to see. One of the shirts I picked out fit well but I wanted the sleeve length a bit longer as to show outside the jacket. Winston proposed that I take the one I tried on for the interviews, since I liked the fit and the color otherwise, and for me to come back after my interviews and he would then order the same shirt with a longer sleeve for me to trade. I thought that was pretty cool. A good example of investing in the customer instead of hanging him out to dry.

Change is swelling across this Nation. I had a sick spell and had to use the restroom. Manager…read moretold security they thought I was flushing drugs or stolen merchandise. Police were called and took actions based on false report to the police. (according to the police) I had voluntarily peacefully walked away from the store after they would not sale me the Oakley Sunglasses that i went there to purchase. I told them I would shop online. Security officer support my account, He could not understand why I was so calm. Approached by the police 30 minutes later. Systematic Racism is alive, whether we agree or not.

I'm a big fan of The Buckle. I bring my daughters here for back to school shopping every year. This…read morestore, though, in Cedar Hill lacks customer service. We were already done trying on jeans before we were asked if we needed help. Not what I'm accustomed to with other stores. Disappointed in the staff here.

Came Sunday because it was my nephew's pre-birthday outing and we stopped just to pick up a few…read moreoutfits for him and my son. I had the BEST customer service of my life and I don't even go shopping in stores anymore, but Jalisa, I believe that's her name. Young black girl that goes to Texas A&M. She gave the best customer service ever. She was so sweet and she was helping everyone they was like. Why are you not all over the store because she gave the most sincere service ever!!! She was absolutely a sweetheart. Please give her kudos because she actually gave exceptional service and represented the store in an amazing way.

Very rude staff. I would not recommend this location. Store is rarely stocked sufficiently and…read morestaff is passive aggressive

Went to the Dillards outlet in Irving and was wildly impressed. I was expecting an empty store with…read morelimited options and sizes but I was 1 mil % mistaken. The store was giant! With plenty of options in styles and sizes. The prices were mind blowing! Visited the Dillard outlet in Lewisville and it had nothing on the Irving one. Definitely go to the Dillards in Irving 10/10 recommend!

I am a black woman who was treated like a criminal for wanting to use the restroom in this store…read more Black people who have shopped at this store, please share your stories here. I am sure there are many based on how I was treated in only five or so minutes of being there. I went in and I immediately asked the ladies at the makeup counter downstairs where I might find their restrooms. They told me a very vague "upstairs", and they wouldn't say more when I asked again. No other instruction. That was obviously not helpful once I got up there, because the store is a giant maze. I asked the manager upstairs where to find the restrooms. She gave me the real directions, and I went there quickly. There was no way that I had time to shoplift anything from their store. Which they would know because they were following me the whole time and I took the most direct route to their restroom, only pausing once to check the price tag on a dress which I did not even remove from the rack. I don't know what kind of sleight of hand artist they thought I was, but there was no way I could have lifted anything. And it was very clearly not my fault that I was made to travel the length of their entire store just to find a restroom. Their restroom is tucked away at the very back corner of their second floor because their entire facility is built to combat shoplifting. I really wonder if that is the case for their stories which are not built in predominately black areas? Perhaps someone could let me know. Even their automatic doors are made to slowly open to the right of where a customer would normally expect to go in and out of an automatic door. This is so disorienting, that I nearly ran in these strange doors twice. I wonder whether these would actually be helpful to wheelchair-bound customers, because what looks deceptively like an accomodatingly wide double door is actually one slowly opening narrow door through which you may or may not be able to fit a wheelchair. I thought wheelchair accomodation was the very purpose of these doors? Guess not. At that point, several members of the staff followed me to the restroom and inside. I only slightly noticed this at first, because I was very focused on the task at hand besides that one tiny pause to glance at the price of a dress. I'm middle-aged and when I have to go, I really have to go. I was just looking for a safe, clean restroom to use so that I could be on my way. Once I went to wash me hands I noted three different employees who were pretending to primp in the mirrors but were, instead, watching me. They were all dressed similarly in blazers and pencil skirts because that seems to be the employee "uniform." There were two white women who went to the restroom at the same time I did. Both of them had big bags on their person, but they were not watched and followed. I tested this surveillance by washing my hand way longer than needed, trying to wait the employees out. One after the other, they were forced to leave because they had been really awkwardly standing around glancing at me in the mirrors and I was starting to glance right back at them. Two ended up leaving awkwardly. The third, who had been hanging back near a stall, followed me out of the restroom. It seems like they were instructed to try not to leave me alone in the restroom. Probably because it is the one place they could not legally have cameras. For them to have mobilized that fast, they were either informed to follow me the second I walked in, or this is their regular routine when a black person dares to use their restroom. One of the ladies who monitored me in the restroom like they were prison guards, was standing with a cell phone at the counter near the entrance to the hallway that led to the restroom when I left. She was once again pretending to primp as she took a selfie that was only showing the hallway entrance behind her. I avoided cell phone lady, by trying to go around her because, while I am totally fine with being recorded by their store cameras (even down the massive maze-like prep walk that is the route to their restrooms), I draw the line at being recorded by some strange woman on a cell phone. That is beyond anything a store should ever be doing. That's just weird. I was followed all the way to the second floor exit, where the manager I had asked directions from was waiting with the first "primping" lady who had to awkwardly give up her bathroom watch on me. They both stood on either side of the aisle, directly watching me as I left. They had smug expressions as if they were some crime-fighting super team that somehow mean girl bullied me (a grown woman, mind you!) into not shoplifting. I had been planning to come back when I had more time to possibly buy that dress that I paused to see, but now, due to their extremely uncomfortable behavior, I have been put off ever shopping there again. I would urge other black people who have shopped at this store to please share their experiences.

This store has now expanded to Arlington Highlands strip area but isn't listed on Yelp yet…read more After an evening of venturing out and dinner, I decided to check it out after seeing a sign in the window advertising a 30% off sale. The store is very well tailored to upscale Miami savvy designs. I immediately made a call to my friend who wad in search of Robert Graham. They had some nice polo's and shirts that I knew he would love. My sista Yelpers, shoes and boots (some with faux fur...GORG!) to just die for and they carry limited distribution designer jeans like CJ. Wasn't too impressed with the womens selection attire but most items were select and different. The lady and young gentleman that worked in the store gave many pointers to selling items. Kudos!! Overall the store is defiantly one that I will keep on radar. Pricey but well worth the look for that standout occasion and event...:()

DO NOT SHOP AT THIS STORE!!!! I had a return from hell experience here. I thought I had found an…read moreawesome store and had shopped here about 4 times, each time purchasing something. I stopped and picked up a best for an outfit on my way home one night and stupidly did not even try it on, just bought it and took it home. I went to put it on the next day and it did not fit. Put it back in the bag and took it back, less than 24 hours later. The minute I said I had a return the sales persons demeanor changed. She was rude, condescending and ugly. She accused me of damaging the merchandise and trying to return something that was broken. I hadn't even had the thing in my possession for 24 hours-how does it get damaged in that time frame? The low down - she would not take it back, even though I had the bag receipt etc. So I learned an expensive lesson to NEVER SHOP AT THIS PLACE AGAIN. Too bad, because I was on my way to being a "regular" at thier shop. Now I have a belt that is too small that I paid $40.00 for - live and learn and if you do shop here, always try on at this store - they do not return even though they say they do.

The service was much better this time and the staff was efficient and professional. The only thing…read moreI didn't like was that the dressing areas had the curtains removed -- perhaps this was one of their heightened security measures for loss prevention during high sales weekends BUT this actually deters me from buying more items because if I don't know if I can't fit it or just slip it on (like the jacket I bought) then I'm not buying to have to go through the hassle of a return.

6 registers. Over 20 people in line. And only 3 people on registers. Why. This store needs to be…read moreevaluated. The either need new employees or better management to keep the line moving. Everyone in the line should not be agitated by the time they get to The register to pay. Old navy does have good items however with this kind of customer service it make you not want to come to this location.