I don't usually shop at JCPenney's, so I wasn't familiar with their return policy. I wasn't planning on needing to return/exchange anything. This is more of a warning for anyone that might want to buy something for someone before they might actually need it. You can't even exchange unused items after 60 days. This issue is also not specific to this JCPenney location. It just happens to be the location that I purchased my items from. I bought my grandson some Thereabout jeans during a sale right before school started. Unfortunately, he outgrew them before he had a chance to wear them. If you live in Texas then you know that we're still pretty much having summer even though it's almost November. So it's just starting to get cool enough for jeans. Anyway, I went to JCPenney to see if I could exchange them for a bigger size and was told that unfortunately after 60 days, they won't even exchange them, give you store credit, nothing. You're just stuck with your purchase. I have never been a regular JCPenney shopper (I wasn't pleased with the quality of my purchases in the past). If I ever do happen to shop there again, I will definitely not be buying anything that won't be worn or used immediately. I think I'll just stick to TJ Maxx and Marshalls. Even Ross will give you a store credit for the current price of the item and you have a year warranty on Cat and Jack brand at Target (i'm exchanging another pair of jeans for the very same reason. Thank goodness it hasn't been a year, yet.) I guess I'll be donating these jeans to someone else since my grandson cannot wear them and I'm stuck with them. I also won't feel any pity when JCPenney's announces more store closings. read more

JCPenney - Thereabouts jeans I bought from JCPenney's for my grandson. - Department Stores Near Me - Cedar Hill, Texas

This is a review for JC Penny Portraits Studio, Your photographer Lamees was amazing with my family. It was a great experience having her take our portraits, she was so happy to work with us and smiling the whole time putting us in position, you can tell that she really likes what she does and it made for a really nice time with my wife and parents. We had a lot of fun. Thank you for a great experience taking Christmas photos of my family. read more

Slow Slow slow no matter how many people in line and that's everytime I come to this location

I would have never thought to get my hair done at JC Penney, but they have done a fantastic job in caring for and styling my hair. Michelle, in particular, has been amazing. She uses high-quality products like Mizzani and Design Essentials, ensuring my hair looks and feels great. One of the best parts is that I'm not there for hours - I'm in and out quickly. I recently got a silk press with Michelle and was very satisfied with her work. I highly recommend Michelle at the JC Penney Salon in Cedar Hill for anyone looking for a great stylist. read more

JCPenney - Day 2 silk press @ JC Pennys with Michele. - Department Stores Near Me - Cedar Hill, Texas

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I have been a customer of JCP since I can remember, and today I had the worst experience at the Cedar Hill location. I was returning some jeans that did not have the tag to scan, but I did have my receipt. The cashier's name was Valeria. She explained she couldn't return it because it did not have the tag (with an extremely snarky attitude). I then asked to speak to a manager to see what they could do; maybe I could exchange it for a different size. She calls for a manager on the radio, and the person on the radio says, "I don't think we can return it without the tag." Valeria's response was "Well, someone needs to come tell her." (outright unprofessional) Two managers came over Luvio and Jennifer (Tag team) and looked at my daughter and said, "We can't return it." My daughter said, "It's not for me," and looked at me. The "manager" Jennifer repeated herself, "We can't return it" to me without stating who she was, without asking what the problem was, etc. Clearly, she is a manager by tenure and not by experience. I explained that the clothing does have a bar code, and I'm sure they can pull it up. They both (Luvio and Jennifer) said, There is nothing we can do for you! My response was, "I guess you are all on the same page." Luvio responded, "We are" and walked away. I have never seen such unhappy people in my life. The attitude that was being given was definitely not necessary. I am the customer! I believe these employees forget who keeps them employed?!? Being polite and helpful will get us much farther and moving forward. I will definitely not consider going to JCP for purchases and hope that anyone who receives this type of treatment does the same. Businesses close every single day, as paying customers will not tolerate this type of treatment. JCP will be next to close, just like all the others, if they keep forgetting who keeps the lights on. And then we ask why Amazon is taking over?!?... The short answer is because they don't treat their customers this way! Never again, JCP, never again will I spend another dollar at your stores! read more

Arrived at 7:58 greeted at the door with an associate trying to lock it. I traveled a bit of a distance to pick up an online order, so was sure to check the closing before arrival. The store closed at 9, so I didn't understand the rush in needing to lock the door. At least twelve other customers were confused as they walked up and several just turned away. Order was correct and check out was efficient. read more

I went to JC Penney to get my headshots taken at the photo department. The employee was very friendly and professional. I was in and out within 15 minutes. Within 5 minutes of taking my headshots, I was able to pick the ones I wanted. They email the photos which usually take 2 days to receive. I haven't taken a headshot in a while, so I appreciated the help from the photographer. read more

The salon messed up my hair. I asked for two inches off, but about four inches was removed, and it was uneven. I didn't notice until I was out of the salon and saw myself in a mirror. They didn't even tell me or try to fix it. I fixed it myself at home since I didn't want even more chopped off. The layers were also cut improperly with some long and some short. Such a mess. read more

JCPenney - Department Stores Near Me - Cedar Hill, Texas

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Ashley is THE BEST!!!! This is our second time taking our 9 month old and we have had Ashley as our photographer both times and both times she has not only been amazing with our daughter, but has gotten GREAT shots! The place is super clean and nice and with very very reasonable prices. I found them through Groupon, but they're well worth it with or without the Groupon. We will definitely keep coming here for years to come! Super excited to get our Holiday Cards back and start handing them out to the family! Thank you Ashley, workers like you are the reason people keep coming back! read more

JCPenney - Photo from our session! - Department Stores Near Me - Cedar Hill, Texas

I really like the JC Penney chain, but this store is in serious need of management and care. The store is always messy and disorganized, and items are regularly not shelves or stocked neatly. The customer service is also lacking and the front end staff many times are not very friendly and professional in their communication to customers. I hope the corporate office takes a look at what's needed to improve this store because I can't imagine customers will continue to endorse a store that is poorly maintained. The customers and staff of the store deserve better. read more

The cashier Beatrice has the worst customer service ever. My coupon did not work on my phone. Even though she had the same exact coupon that I needed right by her cash register. So when I realize she was going to hold up the line over a coupon I asked the cashier next to her to use her coupon paper and with aggressive behavior Beatrice told her No violently. She embarrassed me in front of my daughter and sister and the people that were in line behind me and I would like an apology from her. This is not the way to treat a faithful and paying customer. If this does not get resolved I will go to corporate to make sure this never happens again! read more

I Come here mostly for the Sephora that they have at this location. I will however come here to find some swimwear and fitness wear from time o time. I do like the fact that this a stand alone location from having to go to the large and crowded Malls. Sometimes I will have some issues on finding my size which will have me headed back to the Mall. The staff can be helpful however it has been many times when things are just all over the place. Also the shoe selection can be kinda slim to none I'm my size as well. However it was a good notion to have it so convenient to my home. JC Penny will remain on the list when I have to find some things that I need. read more

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Rude cashiers, dirty store, no other way to say it. Ghetto. Cashier spent more time assisting other patrons than her own. Then she got annoyed when I called her out on it. And you can read in between the lines why that was the case. Just go to Arlington instead. read more

Friendly associates made my return super easy! I ordered several things online, but I'm pregnant and things sometimes don't fit the way I want/expect them to. Most department stores make online returns a headache, but they didn't do that. It was simple and fast! I was in and out in 10 mins. I had time to shop a little before I left. Nice selection. The store was also clean and well organized. read more

Great prices and cashier They had exactly what we were looking for...and so much merchandise to choose from. We'll definitely be back!!!

1. Even though I could not use the coupon from jcp.com for my kids shoes, one pair was $20 off. Awesome! 2. I opted not to purchase a king size comforter set in store for $170 because there wasn't a coupon available. I told the cashier I would purchase online for the 65% off. Well, the very polite and professional young man (I don't see his name on the receipt) advised that I could place my online order at the register and I did. I paid $64 (including tax) for the comforter set and it will be delivered to the store. Awesome! read more

I first met Claudia (JCPENNEY Salon) in November and I did not want color in my hair no longer so I opted for highlights to blend in with my natural incoming grey hair..at first I was hesitant, not knowing what to expect, but Claudia did an excellent job and I went back to her today for a trim and some more subtle highlights. Thanks Claudia for a job well done! read more

This is one of, if not the worst JCPenneys I've been to. I buy a lot of the Worthington line for work, but the selection at this store is lacking and trying to find pants is an absolute nightmare because they're NEVER organized. Each rack has every different style and size all mixed up together so you have to go through every single rack and hope to find the size/ color you want. I stopped by today after work to do some browsing; hoping to find a shirt or some pants and look at the home decor and luggage because my husband returns from deployment soon and I'm sprucing up the house and we're going on vacation. Well, I was followed all over the store by one of the associates like I was going to steal something! Please! I am not a thief, I have a good job and the only reason I stop by this store is because it's the closest one to my house, but after today I will never step foot in there again! I'll just make the drive out to the Parks Mall in Arlington where they have a better selection, much better organized, excellent customer service, and they don't follow you around and make you feel like a crook! I will say that I got some stuff from the Sephora store here a year or 2 ago and the girl was very nice and helpful, so one star for that, but I won't be back. read more

JCP is a great go to place. They seem to always have a lot of options and variety to choose from. I especially love the clearance racks! They also have a wonderful wonderful photography department. Jayden was a photographer at this location and was amazing! Sadly I heard he left for another location, but the girl who scheduled my sons upcoming 2nd birthday photos was energetic and fun in the 5 minutes I spoke to her to schedule his pictures. So I'm sure they will not disappoint! I also love the Sephora section here. It's pretty big and they have lots of employees that are willing to help you or give you make up tutorials. Thought out the whole store everyone has been friendly. Prices are decent, especially if you have a coupon! read more

Worse store on this planet. Purchased a 400.00 gold necklace for my mom's birthday. After 1 week the necklace broke I purchased the extra warranty so mom took it in to get fixed. It took them 3 weeks to return. After a week it broke again so I took it back requesting my money back. Manager comes back and says the have to send it in for a buy out. It's been 45 days and I still don't have my money read more

I am writing this review for the JCPenney portrait studio. Jayden has been taking our pictures for a long time now and has always done a great job. He is very patient and highly recommended. The whole staff is friendly and great at accommodating to everyone when they are busy. We purchased a photo membership. It is well worth the money. You get so many options and offers to choose from. All the sittings are free along with multiple free photo offers. They also many seasonal backdrops to choose from. read more

They're a HOT MESS! Literally! I've gone to several coupon give always and I saw a stack of coupons behind the counter each and every time !... On top of that everyone I asked didn't get a $20 off of $20 lol everyone got $10 off of $10 coupons ! These suckers are going through the coupons ! Lol JC Penny's in Cedar Hill won't get another DIME from me! Back to The Parks I go!!! read more

Customer service was lacking. Too many employees running around on the floor while the only cashier is letting one customer ring up 5 separate transactions to use a coupon over and over. We walked around to multiple cash registers and the other one was having issues and having to call support over the phone. I will drive across town to the Parks Mall. read more

they really don't have enough staff and their new appliance section is not adequately staffed at all. I still bought my stainless steel kitchen suite there, but it took two managers to get it done. read more

The Parks Mall is such a hassle and about the same distance from my home as this location, so I decided to give the Cedar Hill JCPenney a try. The fact that this location is not attached to a mall is amazing and made me so very happy as I pulled up. The store itself is a decent size but the selection is not as varied as the selection at a mall store. Some employees are friendly and willing to help while others are socially awkward and don't speak or acknowledge your presence. I'm the type of customer who prefers to do their own leg work, so that doesn't bother me too much. Even on a busy Saturday, the wait to check out was not bad. While not my first choice for a JCP, I'll take this over fighting for a parking spot at the mall any day. read more

OMG, This store looks like a bomb hit it. Clothes and merchandise is everywhere.... on the floor, pile up on tables. I visit this store before xmas and it was a mess then, which is to be expected due to traffic. However, I have visit this store 2 more times after xmas and the store is getting worse. I see employee's walking around that look like merchandisers who are suppose to put items back and straighten up the store, not. It's obvious that corporate does not care about this store, because when I was in retail the closing staff had to make sure the store looked presentable upon opening for the next day. My most recent visit was on 1-15-2017 first thing in the morning right after opening. The store looked like it had never been straighten up in the past 2-3 weeks. This location is a prime example that JC Penney's is struggling. read more

Just left here. Some of the rudest employees I've met. No wonder the place is always empty. Won't be back.

Love this Sephora as it's super convenient to where I live. The girls are always helpful in helping me find my shade. I will continue to come to his location. read more

Bad customer service avoid it at all cost. This is the jcpenney closest to my house. Went on a Saturday busy I understand that 4 registers only 1 in used . Other registers through out the store wouldn't let you pay there if it was home and you were buying clothes . Nobody was any help but two employees after dealing 5 before them . Had to return something was just a frustrating Saturday outing. read more

The Store was a complete disaster! It smelled like fish and it was a complete mess.The customer help was terrible. No one cared to check out and staff was extremely unpleasant . Visit another JCP this one is not worth the trip. read more

No sense of urgency from staff, no matter how long the line is. Seems like cashiers have either not been trained right or are not the brightest. Either way. Avoid this store. read more

Absolutely positively THE WORST!!! Scheduled my son for his 1 year old appointment. Brought lots of props (cause theirs are very limited) to include balloons and cupcakes for the shoot. The air conditioning was broken and in Texas summer heat this is completely unacceptable. When I inquired how long the air conditioning had been broken I was told for a few weeks. No one ever thought to call and notify me of this situation. Absolutely zero consideration. Inside the room we were shooting felt like an oven. My son cried the entire time and in the 15 minutes we were there the icing melted off the cupcakes. There was another girl also there to take her 1 year pictures. Same scenario. We both left with not a single usable shot. I was told that they would call me back when the air was fixed. Never received a call. Customer service is zero! I should have known by the attitude I received when I placed the appointment. AVOID THIS PLACE! read more

well it was ok with service but the clothes...my daughter is a big girl and shes 9 and plus size is all that seem to fit .they have all slim clothes for "tiny" small skinny girls. its a sad problem ..its like everywhere you go they only have clothes for skinny women,and children...hello!!!! some ppl.were not born thin,my daughter however is tall,and slim legs but big tummy. me..well i am a ....thick mother of 3 and i cant ever find anything for myself here either! they are always out of stock in kids and women...seems like they need alot of new staff and maybe a new clothes-line for "bigger women,and children" read more

Sorriest excuse for a JC Penny I've ever seen. The checkout is always unreasonable slow and don't even try to pick up an internet order-you'd save time by sending it to another store 20 miles away. read more

I was here yesterday and the cashier was not the friendliest but it was Sunday so I can understand a long busy shift. Coming back today, the store was practically empty. The employee in the shoe department was uninterested in helping. And blatantly unapologetic about it. read more

Went into this store this past Saturday, and after standing in line for 30 minutes to return 1 item purchased on line. I was rudely told that I would need to get in line at catalog. I had returned online purchases at this register previously, and there was no signage indicating that I needed to go someplace else. I decided to leave the store, and I later called and asked to speak to a manager. I was transferred to an HR answering machine. Then I called back and asked for the name of the manager, and I was told we call him "Umoo" - Really the store manager has no first and last name? They are not Mr. or Ms. Someone? Again - I was told no we call him "Umoo"! Need I say more, customer service is everything, and these days we have so many other options, if we are not getting our needs met. The quality of merchandise, layout of the store, and overall customer service has gone down. I used to enjoy shopping JCP, but no longer will do business with this retailer. read more