This was my first time going to the store for a pickup. But i ended up finding really cute things at a reasonable price. Even before i picked up my order, lol, and lots of selection for men and women, great staff that are so helpful. The quality of the tops is pretty good, and prices aren't so bad. There's such a vast selection for the wallets, I couldn't decide. Also, there's a seating area in the back where customers can try shoes and wait for their purchase. And that section also has fragrances and belts read more

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This Coach has the WORST employees!! I've been here twice and had a horrible experience both times. The first, I had not one but two employees following me around the store at all times when I said I was trying to browse. When I made the mistake of asking to try on a bag, they would not stop pressuring me into making a purchase and wouldn't even leave me alone for a second to decide for myself, even when I kindly asked. The second time I went, a different lady (I think her name was Gibson or something similar to that) was SO beyond rude I couldn't even believe it. I went in for a return and she pretended that my email wasn't coming up in the system. I then showed her my email with the receipt, and she was incredibly sarcastic and rude. She acted like I stole somebody else's bag and tried to return it. It was absolutely disgusting behavior. Thank goodness I was making a return, because I will never be purchasing or caught dead in that store ever again. Coach should be ashamed that they're hiring employees who treat people this way. read more

Recently purchased a purse this week. Love the purse but had to return because I'll have two now. Went in store and told her I wanted to return. The assistant manager immediately said no you cannot, it's been monogrammed. I did not know or nothing was said that if monogrammed in the small tag you cannot return. Because the lady that helped me when purchasing didn't mentioned it. I do remember seeing the green paper with the monogram design draft to get the tag monogram said Final Sale but wasn't told anything at all. "Hey this is going to be Final Sale"or something should have mentioned it to me in person. Anyways, when purchasing from this store yes they're nice and sweet but not sure if they so desperate for commission when they sell stuff and don't mention anything the customer should know. Just be careful, be aware of their store policy and return. Don't get your tag monogrammed if you're thinking of RETURNING. That's how they get you to not return. Oh well I have two bags now. Thank you Coach Northpark! read more

I went in today to buy my first coach bag and had the best experience. Not only was the selection amazing, but the staff went above and beyond. They were so friendly and quick to help. Customer service is responsive and efficient. Highly recommend. read more

This was my first time visiting at this location I was looking for a specific bag I've been eyeing for a little over a year. I'll admit I'm in my early 20s and look very young for my age. I got looks from the employees giving me the hint they weren't going to really help out until I met with Kenny. Kenny was very kind and informative. He did an amazing job and went bound to make sure this bag was everything and more for me. What was feeling like a bad experience and judgment turned into the best customer service. Thank you Kenny!! You were truly amazing!!!! read more

Just came in the store, only to find out all of the popular bags that you would find glamorized on TikTok and other platforms are nowhere to be found. This store doesn't carry any of the cute bags you would normally look for like the Lolita. It just has old-fashioned, oversized, handbags, and styles, the average young person like myself would never buy. I also asked about a sparkly handbag and they said that someone had returned one and that was the only one they had. They brought it to me and I said "oh so is it marked down for being a return?" and they said no because there was nothing wrong with the bag. if I'm going to buy a designer handbag from the store and it was purchased by somebody else taken back to their home, touched all over by them, then brought back to the store. I should absolutely not be paying full price for it. it doesn't matter if it looks new it has been used. absolutely ridiculous. read more

It was a typical Wednesday, July 13th, when my friend and I decided to take the initiative to do some window shopping. We stopped by multiple stores beforehand but it often resulted in the sales associates merely just greeting us or greeting us too much, to which they kept asking us a series of questions. However, that was not the case for Coach. We were welcomed into the store by a woman named Lakayla (if my memory serves me right) who was extremely generous, comforting, and all around delighted. She showed us around the store, asked us a few questions about which items we might be interested in, and even took an extra step as to allow for us to utilize one of the employee iPads to digitally create our own unique Coach city shoes. It was an amazing experience, and the conversations with Lakayla were never dull. We had small talk about varying topics, which contributed to the enjoyment factor of the shopping experience. As an admirer and lover of Coach (as well as being an employee of Coach), I have always been drawn to the slg's. I have an obsession with collecting them, and was hoping to find some unique items to add to my collection. Lakayla helped pick out a card case for me, a simple chalk-white, pebble leather card case with steam-colored letterings. Additionally, I was drawn and captivated by a zip card case in papaya that Lakayla also showed me. I absolutely loved the portrayal of the hangtag on the card case, and the genuine glove-tanned leather is always to die for. Overall, Lakayla showed excellent knowledge of the products, as well providing an outstanding experience to both my friend and I. Though typing these words are not necessarily the same as saying them, I am more than pleased to have been helped by Lakayla. read more

Coach - 1. Pebble leather card case in chalk with steam lettering. 2. Glove-tanned leather papaya zip card case with a cute hangtag embossing! - Leather Goods Near Me - Dallas, Texas

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If you're black, they will ignore you. DONT BOTHER! I went in to purchase TWO bags, I thought to myself, "let me just go in and see if they'll acknowledge me" and of course they didn't. I literally sat down for 5minutes, no one acknowledged me. I took my black dollars to Gucci. THANKS FOR NOTHING read more

I've here for few times in 2weeks. I bought Christmas gift for my family here and coach wasn't my favorite brand but I like them now. I have a issue that exchange shoes here and it will delivery but wasn't delivered. I have to went back to here again for asked that. They remembered me and it was easy to solved my issue. Camille looked my issue and found out that they tried call me but I changed phone number and they couldn't reach out. She was very good explained everything to me. I looked for my mom bag and Camille was helped me that and she gave a idea bout customize bag. She was amazing personality and very kindly. I give 5star only reason is her. This place was pretty busy when I was here and I felt sorry to them. I will definitely back to here again. You are shopping in the area and need something from coach then go this place. They will very welcome to you. read more

Coach - Customize corner - Leather Goods Near Me - Dallas, Texas

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About two months ago, I stopped by on a Saturday afternoon to get some minor customization of Coach items I have owned for a while. I added a few tea roses and picked up some leather moisturizer. The managers were all very accommodating. They offered me water and we chit-chatted a bit. Ultimately, I decided to come back a bit later to pick up my finished items. Before I left, one of the managers gave me her card. It was a nice experience, and I will return. By the way, I have gotten so many compliments on the customization. read more

Coach - Leather Goods Near Me - Dallas, Texas

Been coming to this one at Northpark for at least 5 years now and since day 1, I am continually impressed with the level of service and no-pressure atmosphere provided in addition to a great selection of mens options. Fully recommend even above the other coach stores around DFW read more

The new store including design, layout, merchandizing and staff is fabulous. The selection and quality of product in this store is mind boggling as is the eager staff. read more

Always shop here and the associates are always extremely helpful and super friendly. From experience, they have remembered me and know what I go for! read more

I recently went to this location on Friday and it was such a great experience since the beginning when my brother and I walked in we were greeted and helped. I was helped my Camille to choose the perfect bag for my mother's anniversary present. She was very helpful and showed me several styles in my mother's favorite color and recommended a perfume that I wouldn't have thought to purchase to go along with the bag. I usually purchase online my coach products but I'm really glad I stopped by in person. Amazing service and thank you Camille for the help my mom will love it! read more

Update: the manager of the store corrected the issue and the new wallet was overnighted... but still only giving 3 stars for the inconvenience brought upon the customer I ordered a monogrammed wallet for a gift from this location, and waited 10 business days to get it. When it arrived, it had no monogram on it... wow So, I called and they had the nerve to tell me to come to THEM with the wallet so they could ship it back before they sent me the correct one with a monogram on it... my other option was to PAY for shipping to ship it back to the Coach headquarters before they would ship me the monogrammed wallet. Won't be doing business with them again. Pretty bad service for what they call a luxury brand... read more

Each time I've visited the Coach store at Northpark, I've had a wonderful experience whether I'm purchasing or perusing. One year ago, I purchased a wallet from the store. They helped me special order (at no charge) the exact wallet I wanted - an adorable retro-inspired wallet made from soft, black leather and shiny silver trim. It arrived within two weeks and I enjoyed it thoroughly until November, when, sadly and surprisingly, the change purse clasp broke. I finally made my way to the Coach store and told them what had happened, requesting that they fix the wallet. They told me they do not repair items and that this particular wallet was no longer being produced. As I was beginning to feel a little consumer anger brewing, the VERY helpful associate told me that I could choose any wallet of equal value or apply the entire cost toward another item. Say what? That's right, I chose a brand-spanking-new, larger, gorgeous wallet free of charge. For a year-old broken wallet with no receipt. As one who occasionally suffers from post-splurge regret (after all, this wallet cost half as much as my first vehicle), I now know that purchasing luxury brands - particularly ones with such wonderful customer service - is totally worth it. Even if you can't drive that wallet to school. read more

This is a wonderful store! Over the years, I've accumulated around seven Coach bags. I found out that these can be monogrammed with letters and even themed icons. I brought in tags for all of these bags and Hannah happily monogrammed them for me. I also bought a wristlet for my mom for Mother's Day and she monogrammed that for me, wrapped it and mailed it to my mom for me all without charge! She asked me if she could do this. I didn't have to ask. The service you get at this store is first rate! All of the sales associates here are professional and genuinely friendly. I personally recommend you ask Hannah to show you the various pieces in the store. She is knowledgeable and she's happy to go beyond your expectations in customer service! read more

I dropped off my purse for repair in the beginning of October,a few weeks ago I called to check on it since the 4-6 weeks had passed, when I called the lady told me my purse had already been picked up! I advise her I hadn't picked it up or my husband which is the only one that would,it has been 3 weeks and still haven't gotten resolution! I called coach directly and they told me the store will have to handle it since it happened in the store!! Horrible experience will no recommend read more

Coach never ceases to amaze me! This store is absolutely beautiful, loving the new concept and the personalization! Went in there for a gift and ended up getting 4 people gifts. If you are in NorthPark Center, go visit Hannah and Kristin as they exemplify what great customer service is all about! Good job ladies and thank you again for your help. read more

I love Coach. I buy a new one every year. They are made with great leather and they last forever. I have some I have had for years and they still look like new. read more

Obviously they don't work commission, because when i walked in there with all my bags from burberry, tiffanys, and armani, i wasn't even acknowleged until 10 mins AFTER i found my item, (wristlet for my cousin). What were they doin? Both of them, Danyelle if she is the white girl, and the latin guy were talking and having a blast. I gave two stars because after i was helped, the guy was okay at service. read more

I've been here a handful of times to purchase for my wife and myself. I ask for the same sales rep every time, Kayla Aguirre. VERY helpful and knowledgeable. I wouldn't buy Coach anywhere else from anyone else. read more

Was in there on Saturday looking at the purses and this older sales rep woman came up to me to ask how I was. We were having a nice conversation and in the middle of it, she just walked away. I'm perturbed by how rude this sales rep was. She didn't say anything and just straight up walked away. I don't care if you don't enjoy or relate to the conversation, as a sales rep, you need to be polite and finish/end the conversation and then walk away. So unprofessional. read more