Great service. Short wait time. Quality expertise on my request. Recommend this business.read more

Dropped off a package today, and everyone was friendly, professional, quick, and efficient. They…read moremade short work of the line!

1.22.26: It was my first time in at this location and the purpose of my visit was to drop off an…read moreAmazon return. It was super easy and fast. The store associate was friendly, quickly scanned my return, and asked if I wanted a printed receipt, to which I said yes just in case something happened to my return while in transit. I will definitely consider this my go-to location for my Amazon returns.

I was already put off before I even got inside this UPS Store. As I walked up with my package, a…read moresobbing mom and her daughter were walking out, clearly shaken. The mom said she'd just had a bad experience in the store, and seeing her leave in tears immediately made me concerned and wonder what had happened. When I got to the counter with my package, the employee said it needed a quick seal. She told me she could tape it for $2. I wouldn't mind paying that if the box needed tape all over, but this was literally a tiny, 2-3 inch piece of tape just to cover a flap. Goodwill goes a long way, and good businesses make things easy for people, not difficult. That silly, frustrating interaction with an employee who seemed to enjoy making things difficult for people instantly made me understand why the previous customer was so upset. It's not about the $2; it's about an employee/policy that chooses to nickel-and-dime customers for a simple courtesy. This experience was enough for me to look for other, more customer-friendly options for my future shipping and return needs. Or keeping 2 inches of tape with me at all times

I've had a box with this UPS store for close to 15 years soley for packages. The post office would…read moreleave them at my mailbox, on a busy road half a mile from my house and they would occasionally go missing. Having them mailed to the post office itself meant waiting in long lines to collect them. This is a fast and safe alternative with friendly service at a reasonable cost.

Just look at all the other 1 star reviews. This place is the most unprofessional business I have…read moreever encountered. I Went to the UPS store to overnight some documents. The employee named Thomas was unwilling to accommodate my request of providing a pre paid return shipping envelope. Went on a spiel of how he has been scammed multiple times offering that service. I decided to take my business elsewhere. I packed up my documents and in the process I accidentally grabbed an envelope he was going to provide. Thomas decided to come out in the parking lot while I was in my truck getting ready to leave. He proceeded to yell at me and belittle me and threatened to call the police because I accidentally took the envelope. I gave him back the envelope. Thomas then hit the mirror of my truck. The mirror now has damage to the turn signal. Thomas demonstrated an inability to control his anger and made the conscious decision to cause damage to my truck. I have all of his behavior documented and recorded. Look at the attached still photos of him hitting my mirror. The owners of this business have demonstrated a repeated failure to accept responsibility for their actions. Numerous public complaints across platforms such as Google, Facebook, and Yelp describe similar issues involving aggressive conduct by the owners, Thomas and Robin. During my interaction with the business, Thomas made contact with the mirror of my truck, resulting in observable damage. Despite this, the owners declined to acknowledge responsibility or offer an apology. Instead, they disputed the incident and attempted to attribute fault to me. I find the lack of accountability, professionalism, and good-faith effort to address the matter concerning. Given the consistency of comparable complaints from other customers, this appears to reflect a broader pattern in how disputes are handled by this business. This statement is provided for the purpose of documenting my experience and informing others.

I've only come in here a few times but they have always been kind and helpful. Yesterday was even…read morebetter! The young man running things in the early afternoon was all by himself and there were multiple people to help. I thought I'd be waiting quite a while, but he got one person started on their info and proceeded to help three of us quickly while that was being done!! It would have been easy for him to just deal with one thing at a time, but he was friendly, hard working and super efficient. This is the kind of employee everyone dreams to have. Well done young man!!

i go to UPS all the time--usually it goes smoothly with great help. I went in today after a…read moremedical procedure. And that is significant because I did not take my purse- because of carrying the weight. so only took my credit card,phone and item to return. i usually request someone to help me type in the address of their store for a label. today when I asked they said 'no we dont do that anymore'. I was shocked. I asked them if this was a corporate decision or their decision. and the one helping me said 'Our decision" and then another employee walked behind me and said "we made a decision not to do that anymore" And I said. Well, I don't have my glasses. I can't even see my phone. I need your help. THE response. 'Well, maybe next time bring your glasses' ... really? Two of the others behind the counter are laughing and giggling with their little immature heads together like kids in grade school. So I looked at them and I said maybe when you're my age, you'll know it's not so funny.... at which they looked at each other and laughed more. I said something to the affect.. so 'telling Boomer jokes, make you laugh'...by now I am angry. Now I am trying to type- I typed the store email incorrectly so it did not go through. So the guy says to me, try typing and get the numbers right....REALLY?? I love doing this. I just thought I would stand here typing for entertainment. GOOD grief. I was in the store so long for what is normally a 2-3 minutes exercise for what 15 minutes?? Or longer. A very affective use of employee time. I had the entire line stalled while I tried squinted to read my phone and the sign. So after this delightful experience, I called the national complaint line. This is horrible customer service. And for what?? i never want to go back there again. Will figure something else out. Sigh.... AND the national complaint line says there is NO such rule. So there is that....

Just like to Thank Mitch & Allison for have such a Great place to take care of all your Postal…read moreneeds! very clean and super friendly establishment!

I love this store! The owner was so sweet and helpful! I would go back and support her store any…read moreday. She did not have a Q reader, and we tried to do it via email. It didn't work, but she was determined! I highly recommend this store!

The guy that had helped me was extremely kind and greeted me nicely! I would go back there again!read more

Considering that most local post offices today give very poor service to Americans because the…read morefederal government is not running the US postal system properly, THIS post office does well. The employees are polite and friendly. Sometimes the lines are long but that is not the fault of the employees. Some of the carriers are LAZY.

I needed to get some paperwork notarized and I had a hard time finding…read morethis place as I was searching on the web. I am so glad I kept looking because not only are their prices very reasonable the staff is so nice and friendly. They took their time and were so helpful. It is really cute store and they have a lot of cute merchandise besides all the other services they have. I highly recommend this store!

Extremely friendly place, unlike UPS stores in Post Falls. Very helpful crew. Great place to do…read morebusiness

Very slow store. There is an older skinny lady that was very rude. They have the audacity to have a…read moresign posted about "Being Kind". What a joke! They don't have Q readers either. Don't waste your time there.

We are very pleased with Postal Annex. Dianne and the rest of the staff are always so helpful and…read moreattentive. We have a personal mailbox and use their UPS and FedEx services. No complaints and we highly recommend them for all your postal needs.

Just moved to the area, picked up my mailbox keys, the lady at the counter not only got my new…read moremailbox keys but she also helped me make sure I did my change of address through the USPS which I was thankful and grateful for because I totally forgot about that important detail in all the chaos of moving.

Front staff is usually friendly but service is sub par. Our postal carrier chooses when they want…read moreto deliver packages. We are only 1/8 mile from our mailbox. They leave a note they my package can be picked up on a Saturday..... but the post office ends up being closed on a Saturday....

This place is legit!…read more I get my mail here! So easy! Have a key fob and even can use blue tooth app to get in after hours. Love that it's inside super 1. Now I don't have to go to the post office. I hate that place. Getting in and out of the parking lot at the post office is an ordeal! I'm in and out here ! It's a real street address so it's better than a PO Box! I get colored pictures of my mail so I don't have to waste my time going in to check. I even get a discount on my fed ex shipping! Best part , the guys at the counter give Me and my kids get free icecream vouchers every time we go in! The people that work here at super cool and on top of it! HIGHLY Recommend!!!

The Mailbox Club was extremely helpful in all aspects. In particular, their service is what stood…read moreout in my mind. I lived in CDA for about a year and in my time here, I was lucky to find the Mailbox Club before I left. It's conveniently located inside Super 1 and the process is quick and easy. The post office is always dreadful to think about going to, but having this alternative is a breath of fresh air. Josh, Levi, Kyle, and Alex are the gentlemen that have helped me and my husband various different times, and each time, I walk away with a 10/10 experience. I wish this was more prevalent where I'm at now because it's such a shame to not be able to get service as great as theirs anywhere else I've been to. Thank you Mailbox Club!