I would advice the whole team to ask OPEN-ENDED questions to their customers. I understand everyone…read moreis trying to make a sale, but make sure to put customers' needs first before yours. To the manager, educate your employees on services that T-MOBILE provides. If I were a secret shopper from corporate, I'd personally close this store down for 2 days just to re-train the whole team, go over the brand's policies, offers, services, etc. I won't bash anyone on here from my experience, but 2/5 rating says a lot.

The APP does not work to do your claim. Then you call customer service and they tell you go to your…read morelocation for help. So go to the store at the mall. Everyone sits around can't figure out how to help. It does not help when your workers have nails so long they can't even type with out making errors. This is a constant at the mall they sit around and NEVER seem to be able to help. They will say use the APP that does not work! Absolutely terrible service!

Excellent service. Luckily I was the only one in probably first thing in the morning. The tech on…read moreduty knew his stuff and got my phone working right away. As usual it was a VPN problem. I gotta stop using that crap.

Training on customer service suggested! Stopped in not…read moreknowing the place wasn't open yet,(no hours of operation on display BTW) some guy walked up to the door swiped his key to open the door & without even a "good morning" he says, "WE OPEN AT 10:00", walks in and closes the door. No big deal if to me, but you would think, you would want to take a few more seconds to explain, maybe a "GM so sorry but we're not open yet, we should be opening at 10:00" customer service is key in any business. I wasn't expecting a response from business owner & I respect that...

Very good and helpfull service took my phone to different place out side of salinas they sid they…read morecant repor it and whould need to buy another phone. Took my to CPR and fixws it. Thank you and will buy from again

The person that helped me today was very helpful did not get his name was able to fix my charger…read moreport on my phone in under a minute and I had been having trouble with it for months thank you

The employees were very helpful me and my family. Both employees worked on our order to make sure…read morewe received all the discounts. We purchased a new Apple watch for my Grandson and upgraded our daughter's Internet service for their house. The next day after our purchased, nI was receiving a lot of AT&T texts and voice calls regarding my recent purchased. At first, I thought they were spams but I was not sure. I called the store and one of the employees gave me her private number, so I can send her the questioned texts and voicemails calls. She explained to me that they were spams and gave me the reasons why they were spams. She told me to block the numbers. She also checked my At&T account to make sure everything was valid and safe. I felt that she took an extra mile to help me. Will I go to AT&T store again in the future: Definitely YES!

Opened service in October 2024 with autopay and not one worked. I go in to pay and the card, works…read morefine but not online and lost savings each month due to AT&T error. Next the customer service rep said to use checking account number and bank routing number. NO YOU can't get the card right, why give you the account number. NO NO NO! I don't like this. Very bad service. Can't fix right!

Came to drop off my phone for a trade in should've taken 10mins max, Waited my whole lunch and they…read moreweren't able to help me wasted my time

Formerly a Sprint store now a corporate T-Mobile store, this place is awesome! They recently went…read morethrough a remodel, and the store looks sublime. A great location that deserves more recognition and praise; I went into the store initially needing some tech support, they have a team of techs that handle problems related to phones, and my god they are GOOD, they're well informed, professional, and courteous. They handled my issue and redirected me to the T-Mobile reps afterwards, who were equally as good as the techs as they guided me toward a device upgrade at a super good deal! 5/5! A big thank you to the T-Mobile representatives that allowed me to take the pictures for this review!

DO NOT COME HERE. I came in because I wanted an upgrade from my original iPhone. I went ahead with…read morethe purchase and the lady helping me listed out all the fees and told me the fees were for the price of the phone and activation fees. Once I got home and saw the itemized bill, turns out she charged me $130 for a phone case!!! Complete scam!! Stay away. She never asked me if I wanted a case or if I wanted to purchase one. Especially 130 for a clear case I can get for $12 online. Never coming back

Bad service right off the bat don't come unless you wanna get ripped off or waste your time on…read moreexcuse after Excuse not worth it they'll have you on the run around for weeks and won't resolve anything

I'm 78 years old and couldn't figure out why my phone wouldn't ring or ding when I received a…read moretext. So I wore my phone in my bra to "feel" my calls. Enter- Josh. He quickly told me I had it on mute. I felt so stupid and he was so understanding. So compassionate. Thank you, Josh.

My computer is alive after a coffee spill! Thanks Josh and team! Now u don't have to buy a new oneread more

Service was fast and efficient. Isabel was fantastic and I would highly recommend asking for her :)read more

Fast, courteous and professional service. My new iPhone was acting like shit. And the gentlemen…read morethere at the counter, fix it up in no time. Very knowledgeable. I appreciate the courtesy. This is the place to go with your bizarre acting phone.