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    Dickson Barbeque Centre

    5.0 (2 reviews)
    Closed 9:00 am - 8:00 pm

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    Barbecues Galore

    Barbecues Galore

    (5 reviews)

    $$

    Etobicoke

    Always want to support local businesses. Went in to try to get a replacement igniter for our 300…read moreseries Weber BBQ. I was told that they could not help me without the exact year & model or serial number; that the parts change every 3-4 years and they would need the exact model. We had bought it second hand, so idea of the year, but certainly less than 7 or 8 years old, but the plate with the serial number was no longer on the BBQ. My husband then went in WITH the part, and after some discussion (again, saying they couldn't help without the model/serial number) they looked up the part number and found it at another location. They took his name and number and told him they would contact him when the part arrived in a day or so. After about 4 days, he called to see if it had arrived. They had no record of him, his contact number, or the part being ordered from the other store. In fact, the sales associate said, "Well, that's not how we do things here". The sales associate was entirely unhelpful and somewhat condescending. No apologies, no offer to make it right. So, after two trips to the store, and zero follow through on their part, I looked up the part on Amazon. Found that this was a UNIVERSAL part, which fits ALL 300 series Weber BBQs built in the last 13 YEARS. Ordered, and it arrived the next day.

    Horrible example of community spirit. Parked my car in their EMPTY parking lot, after it was…read moreCLOSED, when my engine light came on. In the 2 hours it took to get a tow truck, they had called the police and ticketed my car. They literally would have had to call the police to come to their location to do this as the store was already closed. What a bunch of sour pusses.

    Barbecues Galore

    Barbecues Galore

    (7 reviews)

    $$

    Great place to go to for anything and everything to do with your back yard bbq. From mid-level…read moreunits to high-end units and everything in-between, they have it all. They also stock common parts and can order odd parts if you need them. And they carry an impressive array of accessories/utensils/tools to improve or complement your bbq experience and cooking results. Staff are always friendly and attentive, but will let you roam or browse if that's your thing. When you need to ask questions, they're extremely knowledgable, and if they don't know the proper/best answer they'll grab a co-worker who knows more to chime in and help. Great place to go if you're looking for a new bbq or looking for parts/accessories.

    I visited BBQ's Galore in the spring to ask about repairing a Napoleon fireplace remote control…read more Unfortunately they did not carry my particular model but the sales staff mentioned that Napoleon's VP of marketing, Garry Scott, was in the store at the moment. Garry took my information, along with pictures of the unit and asked that I contact their Barrie office the next business day. When I contacted them, the service representative had already processed the delivery of a new remote unit at no cost! I received the new unit and easily installed it by the end of that week. Amazing service and helpfulness by both Barbeques Galore and Garry Scott of Napoleon. Thank you to both! You have earned my future business.

    NewAge Products - Pro Series Garage Cabinetry

    NewAge Products

    (186 reviews)

    I am a return customer, having just moved into a new home and wanted my similar BBQ setup (and now…read moregarage storage systems too) The sales rep I connected with did a wonderful job processing my large order and applying deals where applicable. We have been completing a renovation project at our home and NewAge was kind enough to defer my shipment until I was ready to receive everything from my order. I was handed off to Traci Wells for my delivery scheduling as well as post delivery checkup and she has done a WONDERFUL job at making sure everything arrived safely and in great condition. Her proactive communication has continued to instill confidence and value in my purchase with NewAge! Thank you Traci and all at NewAge!!! (their products are beautiful and top quality)

    I recently purchased from NewAge Products and wanted to share my experience…read more The product itself is outstanding--high quality, well-designed, and exactly what I was looking for. You can tell a lot of thought went into both the functionality and the overall finish. That said, my experience with the third-party shipping company was frustrating and fell short of expectations. They had a rude customer service rep who changed my confirmed delivery date without asking that made the delivery process more difficult than it should have been. Where this experience truly turned around was with Traci Wells from the NewAge team. Her customer service and service recovery were exceptional. She was responsive, proactive, and genuinely committed to making things right. It's rare to see that level of ownership and follow-through. Because of her efforts, not only was the issue resolved, but it completely restored my confidence in the company. In fact, it led me to place additional orders and solidified me as a long-term customer. Great product, and even more importantly, a team that stands behind it when things don't go perfectly.

    Dickson Barbeque Centre - grillingequipment - Updated May 2026

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