An expensive swivel chair I bought 3 years ago developed several fabric tears along the right arm…read morerecently. Kennedy Galleries responded courteously to my complaints, but eventually just ignored it ... wouldn't even offer me suggestions re: where and how to repair it. Shoddy treatment after spending many thousands over the years on their products.

Attended the Theodore Alexander evening with lord Spencer. Great merchandise, catering and Lord…read moreSpencer was charming and entertaining. Beyond One sales representative, Karen the rest were dismissive and didn't even acknowledge you. Oh unless they knew you. Not a pleasant group.

Terrible service. On ordering a custom sofa and paying an upfront deposit, I got a call 3 weeks…read morelater saying then want additional money to finish the job else cancel the deal :S...totally unprofessional, refused to take my calls. I had to drive all the way up to etobicoke north to demand my cash. Horrible and unprofessional behaviour of the staff...Owner's please note that I really like your furniture but this kind of service makes you look untrustworthy!!

I ordered a coffee and end table and put a deposit of $1000 in July which were to be delivered in…read moreOctober 2018. When I called and emailed to inquire about when I would be receiving the order, the phone number was disconnected and they did not respond to my emails. I found out they had closed the store in the summer and there is no way to reach them. An expensive lesson!!!!

Avoid CasaLife's wooden furniture!…read more We bought the Adan table a few months ago, which we only very recently took out of the packaging and assembled. Within the space of 1 week of having been very lightly used, we are seeing major scratches on the surface area. It seems like the finish is completely lacking, normally wooden tables are at the very least finished with a scratch-resistant coating. The table is clearly advertised as "Wood is sealed for protection and longevity". I find the fact that scratches appear so easily, so quickly irreconcilable with the product specs on the website. My wife and I reached out to CasaLife support only to be berated by the owner who told us to 'stop abusing' our table and accused us of "negligence". We have been very careful and our other wooden furniture (including multiple tables) have not been so delicate, or easy to scratch. Highly recommend going to CB2 or Create & Barrel and not CasaLife for any wooden tables.

From the owner: Annual December Sale! Everything is discounted! – All home…read morefurnishings, lighting, décor and accessories. Over 20 of our most popular vendors have allowed us to offer up to 35% off their entire lines, with select in-stock items discounted up to 50% and floor models priced to clear.

Beliani is a scam!! They sent me a table which had a lot of flaws, they agreed to replace it and…read morethe second one that came it is even worse!! its been 10 Days and they are not answering my emails anymore! Scammers! I had to pay full price for a table that looks awful and ugly!!

Totally amazing company ! We ordered a leather sectional couch and the customer service that we…read morereceived was awesome! Candace was fantastic ! So helpful and extremely considerate. Delivery was so fast ! I totally recommend this company for any of your furniture needs.

Abacus Furniture is truly a disappointment. We had originally purchased a full grain leather…read moresectional back in 2016. Was super happy with the initial customer service and the product itself. Fast forward to 2.5 years later, we started to notice the leather to peel. Immediately we contacted Abacus and they advised us to bring the cushion in for review. When we brought it in, they had a look at the cushion and said they would bring it to the factory to get their insight on why this is the case. Couple days later we were accused that the only way full grain leather could peel was if we were using alcohol or some sort of chemical to clean the couch. Abacus said they would recase the cushions at a cost, which is not acceptable for such a short time period. Furniture at Abacus is not inexpensive, we were sold on the fact this is quality furniture that will last with proper care. We followed their care instructions - only using a damp with water microfibre cloth and then drying it immediately with a dry microfibre cloth; we have no kids nor animal in the house. It is very disappointing that this was false quality as it didn't even last half as long as much cheaper options and Abacus is not taking responsibility to selling a faulty product. Moving forward, I will not be purchasing any other furniture from Abacus nor will I be recommending this store to anyone within my networks/circle.

We've been an Abacus customer for over 10 years. Recently we ordered a custom bedroom set and it is…read moreabsolutely stunning! Abacus was able to accommodate all our requests. The craftsmanship on the bed and dresser is such high quality. Our couch and coffee table from 5 years ago is still in perfect condition, even with a dog!

Urban Barn is one of my favourite stores for home accents. Yes, it can be pricey but it's good…read morequality merchandise. My suggestion is just to keep an eye out for when items go on sale because you can get really good deals.

This is my absolute favourite store for home furnishings and accents. I can't always afford all…read moretheir pieces but I definitely enjoy their style and aesthetic that perfect blend of farmhouse, modern, industrial and traditional. For the modern person or family this is a great place to furnish your home OR at the very least browse the store to get ideas. Be advised prices can be a tad on the high side, but subscribe to their newsletters and you'll get updates on sales and deals as they come up, we've managed to get great deals on stools for our bar that get a ton of compliments and after sale prices didn't break the bank either. Customer service has always been top shelf here, staff have gone over and above to ensure we've had a great experience

My wife and I bought Norika Modular set (sofa), and Reshma was really professional, and helpful…read more The service was great from the beginning to the end. Reshma also helped a lot with booking the delivery service, and gave us the time that we asked for. Delivery was also done smoothly, and we are happy with the product, and definitely planning to come back to Mobilia. Thank you Reshma, and you will be recommended to our friends, and people we know. Darko!

I have been a customer of Mobilia for 15 years. The company used to have an excellent customer…read moreservice from purchase to delivery and the after sale service. After the pandemic I don't know if the owners have changed, I'm really waiting that they go out of business. The level of disrespect is unprecedented. The turning policy is the worst. You have 3 business days from the day of purchase to cancel and that is prior to receiving the furniture otherwise you are stuck with it. The quality has significantly decreased. Mobilia used to be one of the high end furniture store in ottawa with an exquisite selection. Now, the experience is poor from the time you walk in the store, nobody is greeting you. I just canceled my order with them, as I consider this returning policy to be the most ridiculous and poorest in the country. Whoever had that business idea in mind needs serious help. I'll not buy from them ever. This is the most ridiculous way of doing business I have ever seen, I would give them a zero start if I could 6

We purchased 3 counter stools and couldn't be happier with the product and service. Will definitely…read moremake Berkshire my first stop for any future furniture needs.

Wonderful family owned business, who are truly customer service driven! Deron was amazing from the…read moresale to delivery. It's been a long time since I experienced such amazing customer support. It was a pleasure doing business with Berkshire, and I would highly recommend to anyone looking for quality furniture at a great price! Oh, and the furniture is great as well!