I purchased a floor lamp from Mobilia. It was a floor model and on sale. Checked it for damages and it was all good - the sales rep was beside me and verified it as well. They brought it to the back to be wrapped up so I could drive it home. When I got home the item was not functional. They sent out a technician who said the item could not be fixed. Instead of replacing the item, they told me I could exchange it but I had to pay the full price - they would not honour the sales price. Horrible experience - terrible customer service and shady business practices. read more

My wife and I bought Norika Modular set (sofa), and Reshma was really professional, and helpful. The service was great from the beginning to the end. Reshma also helped a lot with booking the delivery service, and gave us the time that we asked for. Delivery was also done smoothly, and we are happy with the product, and definitely planning to come back to Mobilia. Thank you Reshma, and you will be recommended to our friends, and people we know. Darko! read more

I have been a customer of Mobilia for 15 years. The company used to have an excellent customer service from purchase to delivery and the after sale service. After the pandemic I don't know if the owners have changed, I'm really waiting that they go out of business. The level of disrespect is unprecedented. The turning policy is the worst. You have 3 business days from the day of purchase to cancel and that is prior to receiving the furniture otherwise you are stuck with it. The quality has significantly decreased. Mobilia used to be one of the high end furniture store in ottawa with an exquisite selection. Now, the experience is poor from the time you walk in the store, nobody is greeting you. I just canceled my order with them, as I consider this returning policy to be the most ridiculous and poorest in the country. Whoever had that business idea in mind needs serious help. I'll not buy from them ever. This is the most ridiculous way of doing business I have ever seen, I would give them a zero start if I could 6 read more

I shopped through Mississauga for new living room and bedroom furniture, and found Mobilia, in general, had the best quality at the best price. I relied heavily on the expertise of salesperson, Lara, who has a depth of knowledge on interior design and furniture structure. She also advised me on the timing of my purchases, ensuring I took advantage of sale opportunities. I couldn't be more satisfied and would highly recommend Lara at the Dixie Mississauga Mobilia. read more

It's incredibly frustrating to realize that the so-called "protection plan" is basically useless. Don't waste your money on it--Mobilia and Zucorahome won't cover anything when you actually need them to. It's just a marketing gimmick to squeeze more money out of customers. I regret buying it and wouldn't recommend it to anyone. read more

We purchased a beautiful bed from Mobilia in June 2024. It was well made and a great design. We did have a couple of issues with the bed when assembling it but after a few very polite and professional (on both parties) phone calls and e-mails, we were able to sort the issues out. Our only suggestion when purchasing from Mobilia, and other furniture stores, is to really know what the customer can do if something is not right with their purchase and to really know your return policy and have both those clauses in writing and highlighted in a contract. Again, we really appreciate the staff who assisted us both in the purchase of our bed and in dealing with the issues. read more

My husband and I have been shopping at Mobilia for over 25 years. Recently we purchased a leather sectional sofa from Reshma in the Mississauga Mobilia. The service from start to finish was amazing. She showed us many options to go with our decor and was very knowledgeable about the different sofa's and gave us many ideas to elevate our room. Shopping at Mobilia, you will get both value for your money and a knowledgeable sales rep in Reshma. read more

It is a modern design furniture store. Understand there is delivery issue from oversea. However, as a customer can put some complaint because it was sick and tired to wait from last December. Most of staffs in this store haven't customer service skill. read more

I purchased this sectional sofa only two years ago, and it's mainly used by my husband and me. However, suddenly, the foam has sunk more than four inches in one corner of the sectional. We also invested in a protection plan when buying the sofa. Surprisingly, both Mobilia and the protection plan provider claim that this kind of foam sinking is not covered and consider it normal wear and tear. I fail to understand how such drastic issue can be classified as normal wear and tear. I made a significant investment in this sofa, and now I regret it, as this is the second repair within two years read more

***Note: I haven't purchased anything yet. This review is just based on their showroom and the fact that their furniture appears to be SOLID quality.*** I drive by this store all the time. However, I think I've only step foot inside once...maybe 20 years ago. Anyway, I came in here to see what they had in terms of mattresses and they only carried 1 line of Italian foam mattresses that I didn't quite dig. Despite this, their beautiful pieces and stunning displays kept me there longer than I should've been! Pieces are modern - think Design Within Reach - but set in lived-in vignettes with a European twist! Beds/tables in solid, warm woods. Chairs in leather - not bonded. Absolutely stunning! Will be returning once I'm ready to set-up my own pad. read more

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I have been a loyal customer of Mobilia for years, recently bought a leather couch and Tv stand and was very satisfied with the quality and service , Reshma is my go to salesperson and she was great and helpful, Harvinder from customer service was very friendly and easy to work with during the delivery process. read more

You will be so sorry you purchased anything from this store. They lie to you to make the sale and follow-through with none of their promises. My couch was weeks late, and was missing an entire section. The delivery guys made an error which delayed the delivery another week. When the missing piece finally arrived, it was damaged and needed repair. For a $3000 couch, I would have expected MUCH better service. I did not receive an apology for any of these issues. I read MANY bad reviews about Mobilia, and still went ahead with my purchase. I totally regret it now. There are many other stores out there that have wonderful customer service. Stay away from Mobilia. read more

We recently moved to a new home and we were looking for nice furniture for all our rooms, including dining and home office. We went to many stores and dealt with many sales representatives. As a matter of fact, we were confused regarding selection until we met Reshma at Mobilia. My wife and I are very pleased to say that Reshma showed sincere interest in understanding our needs and dealt with us very professionally and with great creativity. She built a strong relationship with us through her honest guidance and innovative solutions, which have enhanced our home tremendously! Reshma exceeds average salespersons' standards as she carries the art and ability to transfer ideas into implementation, that too by working with our budget! Our overall experience in buying furniture at Mobilia through Reshma was very good. Her knowledge and professionalism can be termed as par excellent! We wish her all the very best for future! She is a true asset for Mobilia and an awesome salesperson if anyone is looking for professional guidance and innovative solutions! Thank You Reshma! read more

This store has a great selection of contemporary furniture and accessories in a very fair price range. We thoroughly enjoyed our experience walking through it and could have went around a number of times more than we did. I know it is a place which I will return to in the future as there were so many things that we liked. The downfall was that there is absolutely no return policy. Once you have placed your order you have only 48 hours to cancel it after that you are locked in, like it or not. I also felt that our customer service experience was less than desirable. Caroline sort of made us feel like we were less intelligent than her. She was friendly and made small talk after we decided to go ahead with our purchase. Our delivery was messed up and I now have to wait an extra week. Very frustrating. I think anyone looking for new furniture should go here but be prepared to be firm and ensure everything is clearly laid out so there is no room for error. read more

I really wanted to like this store. The items are modern and beautiful..but they really need to work on their customer service and delivery times which lead to a nightmare experience and non-returning customers! (which is sad, I originally wanted to decorate my entire apartment in their furniture..) I have still not received items ordered 2 months ago. The company originally told me that I would have to wait about a month to receive my items, which I agreed to. Since the expected waiting time, I now have to wait several more weeks until my delivery date. The company would not accommodate a non-morning delivery time any day of the month and their availability dates for a delivery are very limited. Apparently, deliveries to Toronto can only take place in the morning. People work and having such limited delivery options is inconsiderate of working professionals. Of course, their terrible delivery times were never disclosed to us when we purchased our items. The staff over the phone were also very rude and snappy. The whole experience has been very frustrating and not worth it! I expected much more from the store. ps. there is also no return policy at Mobilia. read more

Got a $2500 leather sectional from them. Sales process went well. Had a tear and other defects on the first delivered couch, emailed sales team and it was promptly addressed. I was told to use the couch until the replacement came. The replacement did took a while (5 months) to come, but it was perfect this time. I am happy with this store overall. Especially for the quality you can get for the price... read more

Was moving to a new place and looking for new furniture. We found a couple of retailers that had great pieces but couldn't deliver for at least four months. The other retailers were the usual suspects offering mediocre quality for a low price point. Late in the day without finding anything unique we happened upon Mobilia which has high-quality, well-designed furniture available for immediate delivery. Reshma, the sales consultant at the Dundas store who helped us was personable, professional, and efficient. She really knows home furnishings! Highly recommended! Delivery went smoothly. The guys delivered on time unpacked the furniture, put the legs on the sofa and took away the packaging. A great experience overall. We will be going back for more and have recommended to our friends.. read more

Purchased a Dinette table and chairs ( COST $4500) Yes expensive but can't say enough about the style, its probably not worth the money, but if your like me and style is importent, you need to check out these guys, nice spacious store, furniture is beautifully different, refreshing! Thanks read more

This sounds similar to my experience with Mobilia...and that was 10 years ago. I would not take no for an answer when the customer service department was not helpful and then had to deal with the most rude unpleasant man I have ever had the misfortune to encounter when I insisted on talking to a manager. It's taken 10 years for me to go into a Mobilia store as I vowed I would never buy there again. I just found a very nice sofa and a very pleasant saleman but obviously the customer service is still zero after they have your money....guess I'll be looking for the sofa at another retailers!! B.T.W. - the arms on our sofa were defective also but after a 4 month fight I eventually got a new sofa so don't give up!!! read more

Never, ever, ever, ever buy from Mobilia - ANY Mobilia. If you think this is an exaggerated response, don't take my word for it. Just go on line and read as many reviews as you'd like about any of their stores. you may find 1 in 100 that are not totally negative. This is my story. I ordered a sofa that had to be shipped from Italy as a custom order with a custom colour. It was 3 months late in arriving. It arrived with one minor and one major defect. I wasn't so upset at that point because the store told me that the major defect in the leather could be remedied by simply ordering a piece of leather that would replace the defective piece. It was supposed to take 5 weeks. I called after 5 weeks when no one had called me to tell me my leather had arrived. (We're now in April '10)I was then told that no, the leather couldn't be ordered so I could take a $450.00 discount on the sofa 'as is' or have a new one ordered. I opted for the new order as it was an expensive sofa and I wanted it to look perfect because I'm planning to keep it for a very long time. I was promised I'd have my new Sofa by July 2010. (Keep in mind the day I ordered this sofa was June 19th '09). I wasn't happy to have been told one thing and then another, but thought, Ok, so I'll wait a little longer for a new sofa. I called in July as no one had called me AGAIN! Now I was told that the new shipping date is Aug 29th. So, should I believe them? My financiing comes due Sept 10th and I only have defective merchandise in my home. I was told there was nothing they could do to get the financing extended. So, I called Citifinancial and now have to file a dispute myself. I don't want to pay for what I don't have and frankly, have no idea when I'm going to get - if ever! To add insult to injury, this is the point at which I went on line to see if my case was an exception. To my horror, I have learned it is the rule - with people getting thier replacement orders in even worse condition than their original defective orders. Wish me luck, but I'm calling Market Place on CBC to see if I can get this a little publicity. If anyone has had the same experience and would like to join me - my e-mail address is chornitza@hotmail.com Thanks for reading:) read more

Worst experience ever! We ordered 17 items and 6 showed up damaged. Not slight damage, items were smashed. Customer service is a complete joke, it's near impossible to get a hold of anyone. Go back to the store you bought from? They send you to customer service. Then to top everything off they redelivered an item and it showed up a week later even more damaged then the first time! Customer service you ask? I can't get a hold of anyone. Call the store, get sent to customer service! I can't believe this company stays in business. I will definitely NEVER buy anything from Mobilia again. read more

Never again will I purchase anything from them!!!!Delivery said to be 4-6 weeks. Order got delayed by 2 weeks. They said they will send chairs because they are in stock but of course delivery got all messed up. People there think they are doing YOU a favor, have this non apologetic attitude . They take your money and then you are stuck!!! No customer service at all! Nobody calls you to say that the order is delayed and when you call to check what is going on they just say " o well it got delayed". If you need frustration in your life buy from Mobilia. My experience with Elte and Cocoon was so much better and professional. read more

Love the furniture, the decor have a great selection of european contemporary designs, if your in the market for something different i recommend you check out mobilia the staff is super friendly and helpful You will love it... read more

Purchase was fine but once product was ordered it was a horror show. Way late arriving from factory and they did not advise me. Kept telling me they would call me back and let me know when it would arrive - they were going to put a 'rush' on it; and never called back. I always had to follow up the following week. Once arrived, I wanted to pick up myself and the warehouse would not answer the phone, only the receptionist who could not help. Would not purchase from again unless it is a floor model that I can pick up right away. read more

I had a similar experience to the reviewer above. The sales person was helpful and quick to make the sale by promising a 6 to 8 week delivery (I purchased my sofa on April 2). After this time period passed, I called to follow-up up on the status of my delivery and I was told time and time again they would get back to me, but no one did. It is now July 7 and I received a call today to say they can deliver my sofa on July 16. My fingers are crossed! I would never buy anything again unless it was right off the floor too. It has been a very unpleasant experience and it has tainted the excitement I had about getting a new couch. read more

Very poor quality of Mobilia's Natuzzi sofas My story: Aug 8, 2012 - My husband and I purchased Natuzzi leather sofa, loveseat and armchair from Dixie / Dundas Mobilia store (purchase price was 4,832.96). Sep 2012 - a friend of mine came over and saw the new sofa set for the first time and commented: "...the leather is really nice, the three seater looks like it's ten years old..." Beginning of Oct - I called Mobilia's customer service and spoke with Lisa to arrange a service call. I explained that when I sit down on the three seater I "sink in"... Overall, the wear and tear on the three seater was significant. My husband, who is 6 foot 2, 265 pounds, sits on the three seater. We hardly have anyone over during the week and on the weekend. Oct 18, 2012 - John, the service techs, came to service the sofa (the three seater). John worked on fixing 2 things: 1. The suspension (He took the entire three seater apart and tightened the belts. The tighter the belts, the less we will sink in.) 2. The front panel was coming undone (He took the panel off by removing the staples. He put it back on the frame and stapled it again. He ensured that the staples were close together and he reassured me that the front panel will no longer come off the rest of the frame). Second half of Oct, Nov 2012 - it was apparent that the wear and tear on the three seater was not fixed by John. The suspension was fixed a little bit (we were not sinking in as much when we sat down on the three seater). I called Lisa from customer service again and explained the issue. Nov 2, 2012 - John, the service tech, came out for the second time. He took a look at the three seater again. He did no fixing this time around. John reported to Lisa that the wear and tear on the thee seater was normal. Mid Nov 2012 - I spoke with Lisa, explaining that the wear and tear cannot be normal. My mom has a leather sofa set from Ashley's, which is more than 3 years old, which is used much more than our three seater and which is in much better shape than ours. She suggested that the foam in the cushions be replaced. I didn't accept the offer as it didn't make sense to me. There was no point in replacing the foam in the cushions when the entire frame was worn down (i.e. I truly believe that if my husband, his friend and my dad sit on the sofa at the same time that the frame will brake). Nov 26, 2012 - I spoke with Sue Lukewich, customer service manager and repeated what I had already said to Lisa. Nov 28, 2012 - I went to the store and spoke with Ivan, the store manager. I wanted to get my money back and have Mobilia take the sofa set back. I wanted to speak with Irina as well. However, she wasn't there. Ivan was not hearing what I was saying. He simply repeated that Mobilia cannot fulfill my request and that they have had no issue with Natuzzi sofas. Nov 28, 2012 - Sue came out to my condo and had a look at the three seater. After more than an hour of discussion, Sue said the best she can do is exchange my three seater for a new one. I explained to Sue that the exchange did not make sense to me and that I wanted to return the set and get my money back. The exchange does not make sense to me because: 1. The front panel, which John fixed on Oct18, 2012, (not even two months ago) is coming undone again. It is clear that the sofa frame is not made for big people like my husband. I'm about 145 pounds and there is no issue on the loveseat. Sue explained that Natuzzi says there are no weight restrictions. That could be the theory; however the reality is that every time my husband sits on the three seater I'm afraid the frame is going to brake. Irina, the sales person, saw my husband and I'm very frustrated and disappointed that she simply didn't tell us that the sofa will be no good for us. We live in a small condo, so the simple and slender look of the sofa set suited us very well. Unfortunately, the frame of the sofa is of very poor quality and is not able to hold the weight of my husband. And of course, there was no way for us to assess the quality of the frame, as we sat on the store sofa for a few minutes. Irina kept saying that Natuzzi is a very famous brand and that the sofa set will last a long time. Well, it didn't even last 3 months. 2. The sofa set is made in China. So the new sofa, which is scheduled to be delivered Dec 7th, will be made of the same material as the first one (particle board, wood, loose belts, soft foam). I told Sue that 3 months from now, we will be standing in my kitchen and will be having the same conversation again and I'll be asking for my money back again and to return the set. She said let's cross that bridge when we get to it. What will happen? Time will surely show. Sue: Thank you for coming out to see the sofa and hearing me out. Mobilia / Natuzzi: Please take your sofa set back and give me my money back. I don't have time to deal with the above nonsense as I have a five month old baby at home. read more

If you are prepared to have the very worst service of your life, shop here. They are rude. The service is slow. The delivery was slower. It took months which was baffling. Then the furniture delivered was faulty. The REdelivery was an insulting experience to go through. Customer service does NOT exist. The company that provided their warranty went bankrupt and now we are playing phone tag once more for bad service. Do not give them your business or money. read more

I am a new comer to Canada. Before walking into Mobilia I had shopped around quite a bit. Mobolia wasn't in my shopping list but just a store happened to be in the same plaza I went for something else. I ended up buying a sofa, an office chair, and a coffee table here! I love them all. Good quality for reasonable price. Lara, the sales lady, was very patient, helpful, and responsible. She recommended the right things according to my needs, and never pushed me into buying anything. The end table I was interested was on sale but it was the last item available for that particular model and it had some dings and dangs. Lara pointed out the flaws to me, priced it $100 down after she negotiated with the store manager on my behalf, and then she fixed the flaws for me! So the table is still nice but for a better price! The other two items I purchased had to be shipped from Montreal, but it only took a few days to become available from the local warehouse closed to the Mobilia store in Mississauga. The only one thing i would complaint about Mobilia is the delivery cost. It is 99 dollars, regardless the values of your purchased items...However, this seems a common price shared by various stores, e.g., Crate and Barrel, a much pricier brand. So I picked up my items on my own! Overall, a very pleasant shopping experience with Mobilia. Lara made it so easy for me. I have had the furniture for several days now and I am very happy with them. read more

Went to Mobilia in Mississauga at the beginning of July to furnish our newly purchased condo. Found a very nice floor model couch that was being sold and could be delivered the next week. Delivery went ok except they forgot the pins so the two pieces of the sectional didn't attach (not a big deal). Were told we would receive the queen sized bed and bar stools in the first week of August. First week of August came and went, with no word from Mobilia. Called and was told our salesperson, Norman, had left but that the bed and stools should be arriving in the first week of September. Again, the date came and went and no one contacted us. The bar stools finally arrived in the last week of September and we went out to Mississauga to pick them up (not exactly next door when you live dt toronto). This is almost another story in itself. We got to Mobilia, and were told there was no answer at the warehouse down the street but that we should just go over and see if someone was there. The salesperson also said that he had PERSONALLY handed someone at the warehouse the pins to our couch. Drove to the warehouse and waited around while they searched for the pins and were finally told we had to go BACK to the main Mobilia store to get the paperwork for the stools. Went back, signed the paperwork and found out the pins were actually still at the store and had never been given to the warehouse guy. Drove BACK to the warehouse where we finally picked up the stools (they also put them together) and were told that this happens to customer on a regular basis. The entire trip (excluding driving) took over AN HOUR AND A HALF. TO PICK UP STOOLS THAT WERE SUPPOSED TO BE DELIVERED. It has now been 3 entire months since we first placed the order and still no sign of the bed. Called today and was told that the bed has arrived but it's missing the main component which should arrive the LAST WEEK OF OCTOBER. If we had known that it would take over 4 months to receive the bed, we never would have ordered from Mobilia. Needless to say, I am extremely disappointed with the lack of customer service and the delay. At this point we are ready to cancel the bed but like the other reviews say, Mobilia won't give us our deposit back. I strongly discourage anyone from buying anything from Mobilia unless they can personally take home the purchase! That being said, we are very happy with our couch (now that we have the pins and it stays together). Wish I'd read the reviews first. read more

Read the above - as I found it attempting to 'google' Mobilia to call them to - once again - find the 4 missing legs to the sofa that was delivered 5 weeks after the "8-12" weeks promised. My experience is very similar to that above. The delivery men - neither of which were very pleasant or helpful, told us that the 4 legs would be delivered soon after the couch was delivered, and that we should call Mobilia to let them know that the legs are still to be delivered. Why that call should come from us is odd in and of itself. Anyway, we called and left a message - heard nothing back. I called the store and asked my sales guy for help, and he said he would fax the warehouse right away and he would call me back immediately and let me know the status. Of course, we've not heard from him, either. We ordered this couch in June of '08. It is now November of '08. We have heard nothing back - nor does the warehouse EVER answer the phone. We will NOT be ordering from Mobilia again, and encourage those looking for furniture to - if you find something you like in a flyer of theirs - to find the manufacturer of the piece your are looking at - then contact them directly and tell them that you wish to find an ALTERNATIVE retailer from which to buy the piece. Mobilia is unprofessional and will not be seeing our cash again anytime soon. read more

Worst experience ever. Like other horror stories i have heard, i cannot believe this place is still in business. DO NOT BUY FROM MOBILIA. I was even told by a sales clerk that no one cares, even if i call head office no one cares. Ordered desk in AUgust, still do not have. Delivery people do not care, our desk has been sitting in warehouse since Dec. 10, 2009. Delivvery was supposed to come today, but they had wrong address and we were not on the right route. WORSE CUSTOMER SERVICE EVER. MOBILIA WORST STORE. read more

I have purchased Mobilia furniture several times and like their design. Customer service at Burlington location was great. Very attentive and patient as we have requested special colour. Delivery on the other side is nightmare. Unprofessional staff on the phone. No call on the day of the delivery. No confirmation, just to call certain number ... we did call indicated number twice just to cancel our delivery time as it was not convenient and last min. Once we return home there was note at the door that they came at exact time that we canceled. Operator in main delivery Toronto office was rude and accusing me of not confirming time - why would I confirm time when no one is home. No apologies just accusations. Poor customer service . Not flexible at all. Delivery to our area is only on Saturday at certain time and they will confirm time only day before. So lets see what is in for us next week. Maybe we will get our furniture if we accommodate their truck timing as here is clearly not about customer satisfaction. Don't get me wrong - I am not expecting delivery at 5:15pm...but as a customer I do expect some flexibility and option. Mobilia needs huge customer service improvement with delivery as clearly after argument we had with delivery department we realized they do not follow policies as driver will not call client 1hr prior to confirm arrival. Nor return call when requested to reschedule delivery. In the end it is not drivers job, but delivery department that in one breath have told me how they never received our messages but at the next breath telling me how driver could not be at our location at 4-5pm when proposed in those same messages. Very very unprofessional. Will consider other shops for my next purchase - as there are many and competition is fierce. read more

My bad experience with Mobilia was in Ottawa. We have bought four chairs last year and they were shipped to our house in February (with 8 weeks delay). So far there were three chairs broken (the spring under the seat was broken out) and two of them got changed. Together with the chairs we also bought two sectionals, two beds and a coffee table. Since most of them were delayed for delivery (not by our choice), we paid the balance several times. Each time they have tried to charge us more. Eventually, I needed to teach the manager how to calculate, in order to get the price correct - so I don't pay extra. Not only these, one of the sectional (more than 4k dollars) needed a repair the next day - there was a huge scratch on one of the arms; the coffee table was installed wrongly and still it's wrong there because I am really afraid to deal with the company. I guess this can happen to anyone with any company, but I just feel this is too much for me. I really really don't want to deal with Mobilia Ottawa again... read more

Well i quess i don't feel so bad any more because i have also had nothing but hell. We decided to buy from a reputable place and not the little stores along dundas because we though we will get some kind of service should anythign happen. So yes we waited a really long time for our furniture to arrive that was not a big problem but we had a frame brake on one of our peaces of sectional furniture that cost us 4.500. I called the "customer service" the girl Christa who is supposaly responsible for the Dixie store i left over 5 messages she never called me. I finally got in touch with her by being transferred internaly and she tried to convince me that we already spoke and she told me she was waiting for a supplier to get back to her. When i told her this was the first time we spoke she was a little confused after that she called me 4 days in a row and kept telling me she is still waiting that she disappeared off the face of the earth i send her emails left voice mails nothing. The funny thing is i never found out if the damage which was a manufacturing defect was even covered under waranty or not leave alone getting it fixed. Over the years we spent close to 12000 on mobilia furniture obviously i would never ever buy from them again. read more