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    Furniture Depot

    1.5 (48 reviews)
    Open 10:00 am - 9:00 pm

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    Firas A.

    Disorganization, empty promises, months late arrivals of furniture, dozens of unreturned phone calls, unupdated system leading to purchases of nonexistent merchandise, and outward deception. I ordered furniture August of last year, and I am still waiting on some items they promised would arrive 5 weeks after purchase (some said to arrive by February but I am not so sure anymore). I called and they said they needed to contact their supplier, and also promised a phone call back (they never call back btw just letting you know). I purchased an item that is still on their site, and they told me they don't make that item anymore after giving me different arrival dates 3-4 times. I also ordered dining chairs, if you look at the photo provided it shows two chairs that are clearly two different hues; to my surprise the one on the left arrived in the same color as the one on the right. I made the purchase after asking if the color would be the same as shown as well, which for some odd reason they were more than confident to let me know it would; a blatant lie and a waste of time. I made the request to return chair, but they adamantly refused even after I patiently waited for my furniture that was late for months forcing us to make do without furniture in our house dining and living room. The manager there claimed that my request to return because they were a different color was because 'they are clearly the same color hue' which you can make that decision for yourself below, and that my claim they were different hues 'wouldn't even stand up in court'. I will leave that latter statement to the imagination of the reader what that is suggesting on behalf of the establishment. Point is, don't listen to these folks, they are deceptive and dishonest with themselves as much as they are with their customers, and will cause you a headache in the process of trying to furnish your home. Did I mention they lied about having an item arrive in store, but told me I cannot pick it up that day for some weird reason and they will send it, only for me to call back weeks later and be told it didn't even make it into the country. Yah folks just steer clear of this people.

    This company is the worst I have ever experienced. We wanted to buy from a Canadian Company. We researched extensively for a couch to work in our newly renovated basement. We ordered a right-facing chaise sectional. Excited and eager we took it down to the basement. Once starting to set it up, we shockingly realized that it was sadly the left chaise. Calling the company, the drivers came back to our house @ 11:00 PM and disturbed our entire neighbourhood when slamming the truck and back of the truck doors. They then came in and ruined our new walls. Now the company is saying they will not give us a refund, won't pay for damages and the only way they will refund us if we get the couch out of our basement... even though it was THEIR drivers who tried and said they couldn't get it out without causing extensive damage... They came back saying they would waive the $50.00 delivery fee of the new couch.... THATS IT. How about pay for the damages of our home, give us a refund OR offer something better to keep peoples business. This is a completely TERRIBLE company with horrible customer service. Save yourself the time, money and energy. Go somewhere ELSE!

    Damaged wall

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    4 months ago

    Service was very good. Great value in the couch I purchased and quality is very good. Delivery experience was top notch and accomomodating.

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    1 year ago

    The customer service and quality is amazing. I will definitely purchase from them again. Great selection as well.

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    Page 1 of 2

    Review Highlights - Furniture Depot

    Again, I am very surprised by all the one star reviews.

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    Furniture Depot - furniture - Updated May 2026

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