ZERO stars!!! I strongly do not recommend buying anything from this store, especially online. They do not honour their return policy and appear to pressure customers into keeping purchases instead of resolving issues fairly. The customer service experience was extremely disappointing and frustrating. After this experience, I will not be purchasing from this store again. read more

I purchased 2 furniture pieces from the company Jan 4th and then had zero contact from them after receiving the invoice plus additional shipping invoice and paying both in full immediately. I reached out multiple times asking for an update after about a month without response. When I called the store on 2 occasions I was given conflicting information on delivery of the dining table. In my first call around Feb 4th I was told it had shipped. When I called a week later to ask for an update so that I could know when to expect it, I was told it would arrive a few days after shipping. When I prompted that a few days had already passed, I was then told that it would take a few weeks. In this same call when I asked for a refund for the out of stock and discontinued coffee table, I was told to pick a different item. When I asked again for a refund as I didn't want another item, I was hung up on. When I then emailed stating my intention to contact BBB, they sent an email confirming I would get my refund, then ceased communication again (and did not issue the refund). When I escalated the issue to PayPal, the seller then said we had been in communication about me choosing an alternate item for the coffee table, which was a blatant lie. I had asked for a refund multiple times at this point. Regarding the dining table, when PayPal became involved the seller now said it was "on order" and would arrive to their store mid March and would then ship to me. However PayPal investigated and determined the company provided a fraudulent tracking number and therefore refunded my full order. I think it's important to note that while the company I purchased from positioned themselves as "Sterling House", in course of PayPal's investigation the seller provided their email to PayPal as a Furniture Depot email contact. I specifically had not purchased from Furniture Depot due to the concerning online reviews, however it appears that they are the same company, and engage in fraudulent and deceptive business practices. read more

I bought three pieces of furniture . They promised a time for delivery and didn't show up . Not even a phone call . One of the pieces was significantly damaged and missing hardware when it finally was delivered . I was not satisfied with the piece in any way and wanted to return it at via my own cost . They would not let me return the one piece for refund nor did they disclose the damage at the time of sale . I'm not a happy customer . I did not get value for my money K. Key read more

Service was very good. Great value in the couch I purchased and quality is very good. Delivery experience was top notch and accomomodating.

Absolute Horrible Experience!!!! After making a purchase for bunkbeds and after taking our money, we were then notified that we would need to pay an additional $100 in order to receive our purchase. After asking to cancel the order we were told that we would be charged over $200 to cancel. I DO NOT recommend buying anything from this company. There is a very strong likelihood that you will be scammed for more money. Read the fine print very carefully. read more

The customer service and quality is amazing. I will definitely purchase from them again. Great selection as well.

Prices are great but everything else is utter junk. You are best advised staying clear of his store. Our problems: - they sold the furniture that was not in stock - we were pretty much stuck with the only option of selecting different colour that we did not originally wanted - delivery date was missed more than once - weeks of delays to deliver - delivered colour does not match the web site color (not even close) - the most uncomfortable furniture that we ever sat on. Bench in local park is better sitting experience. - out email requesting a refund or replacement is ignored to this day Consider your self warned. Do not buy from this store. read more

NEVER AGAIN! They took advantage of my father who is a senior and was hospitalized at the time after a serious accident. Cancelled an order with them within the time indicated to receive a refund, was charged a $500 restocking fee and it took a full year to get refunded the rest. Refund only came after getting the credit card company involved. All of these bad reviews are warranted, this is a horrible company with no integrity. read more

Disorganization, empty promises, months late arrivals of furniture, dozens of unreturned phone calls, unupdated system leading to purchases of nonexistent merchandise, and outward deception. I ordered furniture August of last year, and I am still waiting on some items they promised would arrive 5 weeks after purchase (some said to arrive by February but I am not so sure anymore). I called and they said they needed to contact their supplier, and also promised a phone call back (they never call back btw just letting you know). I purchased an item that is still on their site, and they told me they don't make that item anymore after giving me different arrival dates 3-4 times. I also ordered dining chairs, if you look at the photo provided it shows two chairs that are clearly two different hues; to my surprise the one on the left arrived in the same color as the one on the right. I made the purchase after asking if the color would be the same as shown as well, which for some odd reason they were more than confident to let me know it would; a blatant lie and a waste of time. I made the request to return chair, but they adamantly refused even after I patiently waited for my furniture that was late for months forcing us to make do without furniture in our house dining and living room. The manager there claimed that my request to return because they were a different color was because 'they are clearly the same color hue' which you can make that decision for yourself below, and that my claim they were different hues 'wouldn't even stand up in court'. I will leave that latter statement to the imagination of the reader what that is suggesting on behalf of the establishment. Point is, don't listen to these folks, they are deceptive and dishonest with themselves as much as they are with their customers, and will cause you a headache in the process of trying to furnish your home. Did I mention they lied about having an item arrive in store, but told me I cannot pick it up that day for some weird reason and they will send it, only for me to call back weeks later and be told it didn't even make it into the country. Yah folks just steer clear of this people. read more

Furniture Depot - Furniture Stores Near Me - Brampton, Ontario

Worst experience ever. Bought a $3000 couch. It took almost 2 years to deliver... yes 2 years. And it was damaged when I received it. I immediately took pictures and sent an email. I had to send over 10 emails and 6 month after they finally got back to me with an insulting offer of $100. I never write reviews but for the first time I feel I have to warn people about this company. Stay away from them, they are horrible to deal with. They don't give a s*** about their customers. read more

I want to say that I have read the reviews here and do not think they are warranted. I had some hiccups with my online order - was originally shipped the wrong item, but they promptly addressed the issue and got me out a different sofa. Not the one I originally ordered, as it was out of stock. I ultimately returned this item as it was just not suitable. Again, they were very accommodating and willing to work with me. I actually took a trip in to the Brampton store to try out sofas and ended up ordering a more expensive but far better quality sectional. Delivery was delayed on it but that was out of their hands due to supplier delays. Overall, I give Furniture Depot props for being communicative, helpful and friendly. Again, I am very surprised by all the one star reviews. With the supply chain issues happening right now, they are far better than other retailers - I know, because I've been dealing with them too. read more

This is by far the worst place to buy furniture from. I ordered a king bedroom set for my elderly mom in June. Almost end of September and still not in. Have asked for a cancellation several times and they insist on charging 35% even though pieces aren't in. The staff are not helpful and the manager is INCREDIBLY rude. No shame that they have a disabled elderly woman sleeping on the floor. Manager even said it's not her responsibility to feel bad for the customers. When she doesn't get the customer to agree, she raises her voice and then gets rude and then hangs up. DO NOT SHOP HERE if you value your money. BTW... they're selling Ashley Furniture items so just go buy it form Ashley directly and avoid this place and their disgustingly rude manager. Buyers beware! read more

received my table and chairs in feb had nails coming thorough top of table. Called them and sent emails numberous times still have not come to replace. now they will not answer my phone calls or emails. Have not responded to the BBB EITHER. DONT DEAL WITH THEM read more

Run away from this company. I have been sitting on a broken couch for a year and they have done nothing. The worst customer service ever. Believe the horrible reviews. read more

I wish I could give ZERO stars! This place is the worst! Ordered a Sleeper Sectional in March and I still don't have and we'reapproachingOctober. Delivery dates keep changing by months and no one informs you. I've had a different delivery date each month only because I keep following up when UT doesn't get delivered. I have been asking to cancel and be refunded but apparently the manager was sick and hasn't been back going on almost a month now. Worst customer service I have ever had. read more

This company is the worst I have ever experienced. We wanted to buy from a Canadian Company. We researched extensively for a couch to work in our newly renovated basement. We ordered a right-facing chaise sectional. Excited and eager we took it down to the basement. Once starting to set it up, we shockingly realized that it was sadly the left chaise. Calling the company, the drivers came back to our house @ 11:00 PM and disturbed our entire neighbourhood when slamming the truck and back of the truck doors. They then came in and ruined our new walls. Now the company is saying they will not give us a refund, won't pay for damages and the only way they will refund us if we get the couch out of our basement... even though it was THEIR drivers who tried and said they couldn't get it out without causing extensive damage... They came back saying they would waive the $50.00 delivery fee of the new couch.... THATS IT. How about pay for the damages of our home, give us a refund OR offer something better to keep peoples business. This is a completely TERRIBLE company with horrible customer service. Save yourself the time, money and energy. Go somewhere ELSE! read more

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Worst furniture experience ever. None of the delivery dates mean anything. They keep changing by months and customer service is extremely rude and can't give straight answers. read more

I just purchased a sofa from this store & I would say they are okay as long as you are persistent and ask a lot of questions. I asked if the sofa I wanted is in stock and when they can deliver. Being persistent paid of - I received my sofa within 2 weeks and very happy with it. You have to have a lot of patience & my patience paid of.. I am now enjoying the sofa I ordered 2 weeks ago. Thank you. read more

Do not waste your time with this store. I attempted to contact the store and the sales person by phone and email for MANY DAYS to purchase a sofa and love seat . No one replied. I guess they are not interested in new business so I went directly to Ashley furniture where I bought the same sofa set and they matched Furniture depot's price. read more

Worst customer service ever! they don't respond to phone calls, they say they will get back to me they don't. Delivery times are not accurate. You can't cancel an order without paying a 25% fee when the issue is coming from them in the first place read more

Owner very respectable, but his only problem was hiring the rudest secretary in history. She is absolutely distespectful and doesnt realize it is the customers' money that pays her wage, and when she runs her mouth at customers the business will lose a lot! We placed a sofa order 6 months ago and now that the order has finally arrived, the secretary decided to deduct a trolley from the order. This is absolutely unacceptable as I have an invoice from them with the full order and this invoice is a legal contract that they have to fulfill as agreed! We have been customers for 3+ years and we refer all our family and friends, but I guess that is no more... read more

Do not order anything from these crooks. They take your money and don't deliver. They kept pushing my order back every time I called and when I finally asked for a refund they said the manager would get back to me and never did and now they won't answer my calls. Legal action will be next!! read more

The delivery guys damaged the wall in my hallway and when I contacted Cathy who is the customer service manage she advised me that the are not responsible for any damages. I also paid for set-up and the handles on the night stand was not done. This is the worst service that I have ever had. I will not encourage anyone to buy from them. This is the letter that was sent by Furniture Depot to me. Good morning, I checked the date on when you receive your delivery. The delivery date was on March 29, 2019. I do wish I could be of more assistance, but it is the stores policy all damage be reported within 24 hours. Even then on the back of the "Terms and Conditions", it states that Furniture Depot is not responsible for any damage that occurs during delivery on private property. Sorry, I checked with management and there is nothing we can do. Regards, Cathy read more

Furniture Depot - Damaged wall - Furniture Stores Near Me - Brampton, Ontario

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Worst customer services!!!!!!! They told us order delivered in 3 weeks and they are not able to deliver within six months. And, I am still waiting for my orders. Please, never go this place... read more

I have never had such awful and rude customer service. After waiting over a month for a refund they lowered the amount and was yelled at by the incredible rude manager. I would NEVER recommend this store. Which is unfortunate because my first dealing with them was good. The second time using them will be the last time. I suggest everyone stay away from this awful store. read more

Let me start by saying; please take the negative reviews lightly. When warehouses shut down, manufactures shut down, store fronts shut down...but online shopping stays open, you're going to have excessive wait times. This is NOT the fault of anyone involved. Be patient and understanding. They are overwhelmed. I waited a rather long time (almost 8 weeks) for my chairs, but am very pleased with them. My 4 stars is for the lack of email response, but everything else was satisfactory. I will use Furniture Depot again. read more

Hi, My name is Syed Raza. I bought a sofa from furniture depot last week on Thursday and noticed there was a tear in the sofa when it arrived. I was told to email here for assistance. I've attached images of the rip. I sent the email to Cathy but not receive any response from her . read more

Ordered a bed for my daughter beginning of July, still has not shipped. Tried emailing and no reply. Called and got a very annoying and rude lady who can't help me, I have to call back Monday apparently. At this point I just want to cancel and buy it form somewhere else. Will not use this company ever again! read more

Careful with this place especially when ordering online. i ordered some metal chairs and the description clearly said sold in a set of 2 meaning you get 2 chairs for the price advertised. i needed 4 chairs so i got 2 sets. Mind you i waited almost a month for those chairs and finally when i did,i only got a pair. They're trying to tell me the price advertised was per chair... 1. why wasn't this described on the site. PRICE IS PER CHAIR AND MINIMUM TO GET IS 2 2 they just happened to have the other 2 chairs in stock i had waited almost a month for. BUYER BEWARE!!! read more

I would give a minus rating if I could. I regret ordering a sectional couch from this company online. Next week it will be 2 months we have been waiting. My wife and I had no issues waiting, it's what came up during the delivery process that showed the character of this company and the management. Throughout the waiting process there were no phone calls, not even to let us know it had arrived to set up a delivery date. I called June 8th and had booked delivery for June 12th. On June 11th I received a call to confirm deliver on June 12th between 2-6 p.m. On June 12th I left work 2 hours early so I could be home for the delivery and missed out on $70 pay. Based on the delivery information, my wife and I sold our old couch on June 11th so we had the room for the new one. On June 12th, I waited from 2-6 until my wife and I called to see when we can expect delivery. We were informed there was a mistake and they had booked our delivery for June 13th. I live in Bowmanville and they only deliver out this way at certain times and was informed they couldn't deliver the couch until June 17th. My 4.5 month pregnant wife and I have been sitting on the floor for the past 5 days as it is on our main floor and have a smaller home. I called and talked to the manager Joe and explained everything and he informed me he would call me back and see what he can do as compensation. I did get a notification of a refund for the delivery which was $56. What about the hardship on my pregnant wife? What about my lost wages? For the last 3 days I haven't received any call from Joe and have called 3 times to speak to him. They ask for your name before they transfer you, so one time he was with someone, the other was he was in a meeting, and the other he wasn't in. Clearly dodging my calls. I am sitting on my deck at the time of writing this and waiting for my couch still. I would have cancelled in a heartbeat if my pregnant wife didn't have to sit on the floor, but we are stuck at this point. I won't stop calling until I speak to him about further compensation. If I update my review, then maybe customers matter, but if no update, be weary of this place as they don't give any care towards there customers. read more

BUYER BEWARE!!!! DO NOT BUY ANYTHING FROM THIS FURNITURE STORE!!! This store doesn't even deserve one star, as that is too much of a compliment for them. Originally purchased a sofa with warranty about three years ago. Sofa got damaged and the warranty covered a replacement sofa. This whole process was started in January 2020 and was FINALLY delivered Saturday September 12 at 10:30PM, yes, on a Saturday! The entire staff are useless...shout out to the most useless ones, Cathy and the manager Joe Gill who avoids dealing with any customer issues with the customers. They never ever return phone calls, are disorganized, rude and not helpful at all. Delivery was constantly changed and had to keep chasing these people for any answers. Do yourself a favour and buy from Leon's or The Brick and do not support a store like this. They are a joke and deserve to go out of business as they do nothing to keep customers. read more

There's no point buying from here with the amount of furniture stores in Brampton. Yes, they can order your product from the manufacturer and probably save you a small amount of money which is definitely enticing and great. The issue here is that Furniture Depot will order the wrong product... There's only so many checks you can do as a customer. When buying a whole bedroom set for example, there can be many product numbers on an order form and that's where Furniture Depot starts to even confuse themselves. You'll only know that they've ordered the wrong product after it's been delivered (around 4-10 weeks later). I'm glad that they're willing to resolve (as they HAVE to) the matter, but that doesn't help the consumer as the consumer would have to wait another batch of time for the product to arrive (and hopefully correct this time.) When ordering furniture, the last thing someone would want to do is deal with an incorrect product, time/cycles to correction, and then holding on to the incorrect furniture in his/her own house. The delivery people though are very pleasant and professional. This part of the transaction was satisfactory and worth the money. Buyer beware and expect a risky experience. read more

They have the worse customer service! I ordered a mattress and they asked me to wait as it took so long for the delivery due to Covid19. I understood and agreed to wait only to receive the wrong size of mattress. They asked me to wait again for the replacement and assured me of a delivery time. I waited again. Then I found out they do not actually have the mattress in stock and is still on order. They do not care about their customers the moment they receive your payment. I did all the follow ups and NEVER received an update from them. I just requested for a refund before they even deliver the replacement mattress but they refused. So I asked help from Better Business Bureau but the issue was not resolved as they insisted on delivering the mattress once it is available. I decided to escalate this issue to the Ministry of Government and Consumer Services as they violated the Consumer Protection Act. I am still waiting for their reply. If they will not issue me a refund, I will have to file a formal complaint with the Ministry. The only mistake I made is that I did not read reviews before purchasing and immediately trusted this store. read more

Waited 7 weeks for dining room set to be delivered prior to Christmas. Was told multiple times truck was inbound. Finally I got them to book an appointment right before Christmas. Day of delivery I called to confirm they were coming and they said truck was on it's way. 8 hours later they had still not showed up. Now I'm going to be eating Christmas dinner on the floor of my new home. read more

We ordered dinng set furniture online that showed in stock. We got a reply order is being processed. 2 wks later nothing. Sent 3 emails and finally a reply end of month shipment will arrive. But yet no delivery. Emailed to ask why it has to be shipped when its in stock no reply. We waited until end of jan and no delivery date or reply. Called my Credit card company and disputed charge after 30 days of waiting What a joke. read more

I will never purchase anything from this store in Brampton ever again. (I'm from Toronto Canada - not sure why it shows up as San Francisco) Customer service has been terrible and I am still waiting to find out when a couch I ordered in September 2020 will be delivered. I have followed up numerous times with no response, and when I have been able to reach someone, the delivery date keeps being pushed back another MONTH. (First it was to be delivered by end of October, then they changed it to end of November and then mid December) Here we are at the end of December and I still have not heard from Furnitre Depot about our couch that was paid for 3 months ago. I realizethings can be delayed due to COVID, but not to this extent, and there is no excuse for Furniture Depot's non existent customer service and complete lack of responsiveness. They should not have taken the order if they would not be able to fulfill it. Our family room is still empty, and we have no where our kids and us to sit. I had to bring in some patio furniture which looks rediculous. I would never have believed I still would not have a couch by Christmas when I ordered it in September. One star is far too complimentary for this store- Do NOT shop here!!! read more

Horrible you place an order and they don't ship your order six months later and every time you call they say we will ship by the end of the month and when i said refund me and cancel my order the hung up on me i am so upset i am calling visa read more

The purchase and staff started of great, friendly and supportive. After they took my money for the couch (which wasn't suppose to be till a few days before they delivered it) they were complete ghosts. I didn't even receive a drop off date or time and it was extremely hard to get a hold of the manager that sold me the furniture. The story goes on but for the run around I wouldn't recommend spending any money here. read more

Somebody please shut down this business! All the customer service rep are useless and extremely rude! Order furniture of over $3,000 from them! No update on shipment or tracking, called them over 100 times and they keep promising tomorrow or next tomorrow! Finally I was given a delivery date for yesterday (between 2-6pm) had to cancel appointment for the kids second COVID shot! Finally they came at 7:15pm without the couch! I already gave away my couch yesterday morning since I'll be getting new one later in the day! Called them and told them I wouldn't be receiving any of the orders, and would like to doesn't you a manager they said he is out and I should call tomorrow. Called them today after 15 attempt someone picked up and i asked to speak to the manager, she said he was in a meeting! I told her I'll call back, 30 mints later I called and she said he stepped out and he'll be back in an hour! I'm about to start a lawsuit against them because this sucks. read more

If i could give 0 stars I would. I would never ever buy from this place. I ordered a simple tv stand two months ago. I called the very day I placed the order, spoke to the manager and was told it should arrive within two weeks. Two weeks came and went, I never heard from them so I called and was told the shipment hadn't arrived as yet, but should be here within another two weeks.... okay..... I called two weeks later as I still did not hear from them and was told "oh, the manufacturer did not have the item in stock so they have ordered it and should be here in two weeks. Really?!!! So I wait another two weeks and call since I have not heard back from them by this point and probably should've cancelled the order. I was told the next shipment from that manufacturer would be the end of the month. This is really ridiculous now as it would be two months i would have waited for this stand by now but I really like the tv stand and wanted it so i thought i could wait it out. End of the month came, and went.... and you guessed it..... no call. I ended up going to the store and demanding my money back. I was told at the store it still had not come in and they don't know when it would. This is absolutely ridiculous!!!! Their customer service is very poor, because i kept being strung along for weeks at a time and should've been told the product was not available and would take longer to come in. At the store I was also asked if I wanted to look at their other tv stands. Really?! ... Yes, I want to give this company my money after they couldn't be bothered to be straight with me from the beginning and letting me know they wouldn't be able to deliver. I wonder how long I would have to wait for delivery... ANOTHER TWO MONTHS?!?!?! BUYER BEWARE!!!!!!!!!!!!! read more