Spent all day trying to organize a walk in closet only to be told 2/3 of the stuff was not in stock…read moreand no idea when it would be in this place is beyond stupid and a waste of time just garbage

I am not impressed with the customer service or the quality of the bed. I have purchased 3 beds…read morein the last 10 years and have had nothing but back problems so clearly there is no quality there. I like to shop locally but I think I will have to go to a better mattress store.

I bought a great double bed at an even better price with the assistance of Vince Sunday, July 25th,…read more2021. He walked me through the details, and encouraged questions and trying the mattresses out. It was an easy and stress free experience. And then the store went above and beyond to deliver the bed much earlier than originally planned. I dealt with Serge for the delivery and he was just as great to deal with. Overall it was a great stress free experience. Thanks Vince, thank you Serge! Carol

If you want a good bed in reasonable amount I definitely refer Banga Furniture , they build solid…read morewood beds, which have very good strength , we can tell this because I purchased one from them ,we are overweight and saw bed from different other before purchasing this , the main problem was those beds make squeaky sound when you sit on them , but Banga's bed doesn't. They provide lifetime warranty on frame which is good Overall I would definitely recommend Banga furniture if you are looking to buy a good solid bed.

I needed a good foam ortho memory mattress fast. Boxing day price slash by big brick shops were…read moreamazing and confusing. Everyone was trying to upsell me. Eventually I spoke to Mr Banga, he assessed my needs and based on that he recommended a suitable mattress that would suit my purpose.He custom structured it and tailored it around my needs and delivered it the very next day to my home. And all this remarkable service at half the cost of a similar mattress at a brand store. I am finally getting night's restful sleep.Would recommend.

Great transaction with owner at the store. Furniture arrived as described and on time. We did have…read moresome issues with the furniture when it arrived, a few dirt spots on some of the cushions and backing of one of the couches. Called the company back a few times they said they would take care of things and nothing was ever resolved. No call backs where ever given to us. Thank God for soap and water most of the stains were removed without a lot of issue but would have been nice to have some support from the company with these issues. Prices are great but if you have any issues you're on your own.

One of the worst furniture shop ever visited..No customer service..no proper delivery…read moreservice..These people talk very friendly..but once u purchased from they deliver it to you but leave it where they want to..We should take responsibility to uncover the wrap and dispose the cardboard and place it to the place of our liking.. Moreover we will hav to fix the things ourselves like a DIY.. Their delivery drivers are too worst dont know how to communicate and talk in Punjabi humiliating us...bcoz they are not paid extra. ..Pls nvr fall in their traps.

I want to say that I have read the reviews here and do not think they are warranted. I had some…read morehiccups with my online order - was originally shipped the wrong item, but they promptly addressed the issue and got me out a different sofa. Not the one I originally ordered, as it was out of stock. I ultimately returned this item as it was just not suitable. Again, they were very accommodating and willing to work with me. I actually took a trip in to the Brampton store to try out sofas and ended up ordering a more expensive but far better quality sectional. Delivery was delayed on it but that was out of their hands due to supplier delays. Overall, I give Furniture Depot props for being communicative, helpful and friendly. Again, I am very surprised by all the one star reviews. With the supply chain issues happening right now, they are far better than other retailers - I know, because I've been dealing with them too.

I purchased 2 furniture pieces from the company Jan 4th and then had zero contact from them after…read morereceiving the invoice plus additional shipping invoice and paying both in full immediately. I reached out multiple times asking for an update after about a month without response. When I called the store on 2 occasions I was given conflicting information on delivery of the dining table. In my first call around Feb 4th I was told it had shipped. When I called a week later to ask for an update so that I could know when to expect it, I was told it would arrive a few days after shipping. When I prompted that a few days had already passed, I was then told that it would take a few weeks. In this same call when I asked for a refund for the out of stock and discontinued coffee table, I was told to pick a different item. When I asked again for a refund as I didn't want another item, I was hung up on. When I then emailed stating my intention to contact BBB, they sent an email confirming I would get my refund, then ceased communication again (and did not issue the refund). When I escalated the issue to PayPal, the seller then said we had been in communication about me choosing an alternate item for the coffee table, which was a blatant lie. I had asked for a refund multiple times at this point. Regarding the dining table, when PayPal became involved the seller now said it was "on order" and would arrive to their store mid March and would then ship to me. However PayPal investigated and determined the company provided a fraudulent tracking number and therefore refunded my full order. I think it's important to note that while the company I purchased from positioned themselves as "Sterling House", in course of PayPal's investigation the seller provided their email to PayPal as a Furniture Depot email contact. I specifically had not purchased from Furniture Depot due to the concerning online reviews, however it appears that they are the same company, and engage in fraudulent and deceptive business practices.

I was in a need of a hanger they gave me a sturdy and nice one for an affordable price and there…read moreservice was excellent

This will be quick, I can in to get the plastic table cloth. Found the cloth, however had to search…read morefor an associate to assist me. She was helpful, measured and delivered my product to me. After some time strolling around the store, I met the same associate at cash. I think they only had two staff working on Saturday. It's a store you go to, get what you need and leave. For me at least.

Excellent experience with customer service earlier today. A very courteous, competent, and…read moreunderstanding rep dealt with me - which is so appreciated and sets great companies apart from others. This past experience with my new bed was fair and favorable. I love the Bloom Cloud mattress I ordered. Highly recommended.

If I can leave a NEGATIVE star review I would. In store associates were amazing. Gave my mom an…read moreamazing deal. Then the delivery team was absolutely ATROCIOUS. Gave us a 3 hour window... and still not only delivered it nearly a hour and half late. When my mom called to ask for delivery time and why they were so late they were giggling over the phone about being late as if it was a joke. Then upon arrival arrival, I asked if they could take the old one to make up for it they said no with the worst attitude I have ever heard. Then not only did they not bring in the mattress into the house they said "ok we'll take this new mattress back because it's our company policy to not complete delivery if the customer is not happy" Asked for the driver name to put a complaint in and he just walked walked walked back to his truck. Not only were they late... they were completely rude and disrespectful. They offered NOTHING to make up for their mistake. How they're STILL EMPLOYED is beyond me.

I am really very happy with the quality and service provided by Mr. Avi. I would definitely…read morerecommend them for any need of the mattress. Thanks