My family purchased a king size bed for about $3500 and it was very nice. The staff at the store…read moregets 4 stars for their service. The bed and quality gets 4 stars. The reason I gave this review 3 stars is because of the assembly of the bed. They had two men deliver the bed and assemble it together. It was not done right, drilled extra unnecessary holes in our wall to hold the headboard. Although these extra holes weren't visible after the headboard gets mounted but this shouldn't have happened if they were professionals. The headboard should have been mounted flushed to the wall form top to bottom but the way they did it was only flushed at the top and the bottom part of the headboard slanted and touches the wall. However the mistake was forgivable as these two men worked really hard to put it together. They initially came in our house and said it would be a very easy job that would take maybe 1.5 hour but ended up taking them over 3 hours. The other reason I didn't give it 4 stars was because we had requested chrome legs for the bed but instead the wrong type of legs came with it. Though it's a minor issue but it did cause inconvenience as one of us had to take work off to physically be home when they had to come back to the house to reinstall.

BoConcept might not be on the strip of expensive furniture and decor stores on King Street East,…read morebut their prices are comparable. For $150 their store-hired interior decorators will come to your place to take measurements, and then give you their ideas and suggestions on how to furnish your digs (with BoConcept products of course). The $150 also goes towards your purchase. I found their selection of fabrics and colours to be limiting. Their prices are pretty ritzy so those who are price-conscious should head to Ikea instead. With that said, they do have a some pretty cool furniture, like sectionals that lock together magnetically to prevent the slip and slide effect (which is most likely to occur when you're at your drunkest). Their interior decorators are relatively young, and in my opinion relatively inexperienced. Of course, you have to take that with a grain of salt as their ideas are only as good as the line of products carried by the store.

What a great store with a ton of options for custom made furniture. They fabricate everything…read morethemselves, so if you don't like what's on the showroom floor they will work with you to design something suited to your needs. The staff offered their assistance but aren't intrusive and will just let you browse.

After going to almost every furniture store in the GTA I was happy to find Smart. Great selection…read moreof sectional sofas. Very friendly and professional staff! Delivery was excellent !

Smart Furniture has such a large variety of styles and materials of furniture and I'm surprised how…read moremuch they have in stock. They were professional when helping me find the right sectional sofa and showed me all the options that were right for me. Definitely will be heading back there sometime in the future

This store focuses on furniture designed for smaller spaces. They design much of the furniture…read morein-house themselves. The difference here from other stores that focus on smaller living spaces, is that it's about being stylish in a small area instead of trying to maximize the use of each square inch of your apartment. I tried taking a picture of a piece of furniture I liked and was politely asked not to. The owner explained that they've had issues with people creating cheap knock-offs of their products. It's a pretty small store and the selection is very streamlined, but they only carry high quality products with a prices that matches that quality.

This store is a hidden gem; don't let be fooled by its small size. The store carries a great…read morevariety of contemporary furniture that fits small places. We had an outstanding customer service at the store as we were not sure what kind of sofa bed would suit our needs. In the end, the owners helped us pick the perfect piece of furniture. Frank, one of the owners, came in person to deliver us the sofa.

I met with Marco for a consultation for a custom-made wall bed that I wanted for a very small…read morebedroom. Marco was an absolute pleasure to deal with. He surveyed the space and immediately began to offer ideas. He answered every question I had patiently. He showed me why (or why not) something would (or would not) work. Originally, I was thinking about getting a twin-size wall bed made, but Marco was able to show me that a double-size wall bed would fit with a different configuration. He manually drew a mock-up (on the spot) of what it would look like, allowing me to visualize it a little bit better. He offered suggestions for drawers, cabinets, and cubby holes/shelving. Once we agreed on the configuration, we discussed colour and texture options, as well as hardware options. Pricing options were given during this colour and finish discussion. I ended up paying more than what I was hoping to pay, but I did end up upgrading to a larger size, so I can't complain too much in that sense. Delivery and installation was included in the pricing, so there were no surprises. Once everything was finalized, I was given an expected delivery date. To my surprise, my bed ended up being finished two weeks earlier than anticipated. We scheduled a delivery/installation date. On the date of delivery, the installers were professional and courteous. They installed the bed in the time frame given. Once they were done, they called me in for a review and answered any other questions I had. They hauled away any garbage and debris. In summary, I am very pleased with my entire experience. Customer service and interaction was fantastic with Marco and the two installers. I would definitely recommend this company to anyone. I am so happy with the end result and look of the room. The double-size option fit perfectly with more room to spare than I thought.

Dealing with BOFF Wall Beds is the SINGLE worst consumer experience I have had in my 45 years on…read morethe planet. I first contacted BOFF regarding a wall bed for a small unit in downtown Toronto. I should have been cautious from the beginning when after numerous unreturned phone calls, I had to go in person to speak with someone. The in store staff were polite and courteous, and knowledgeable of the products. We were given countless options to leave with and set an appointment for the sales person, Marco to come by. On 2 separate occassions, Marco cancelled, after which Marco came down and measured the space, giving us a pricing. We agreed and gave him a cheque (or credit card) for the unit. It was approximately $7000. The delivery and installation was scheduled for early December, but I received a call from Marco stating that there was an issue in the (Montreal?) manufacturing plant and that we would have to reschedule. The earliest appointment was during the holiday season, but I took it as I had no choice with the condo waiting to be rented based on the unit. Finally, on the scheduled date, when the elevator had been booked from 10-2, the delivery turned up at 2:20pm. I called Marco and he asked me what I wanted to do - without ever apologizing or trying to find a solution. Coincidentally, I knew a security guard working there from another area of my life, and he let the truck in for delivery, despite it not being on the schedule. I - PERSONALLY ASSISTED the delivery men, who were as irritated as I - brought the furniture up to the unit. They were great at putting in the unit and stayed longer than they were supposed to - despite being irritated by the regularity of these types of issues with the company. We discovered that the couch unit, also custom made for the murphy bed, was too wide, and consequently made opening the bed impossible without removing it - defeating the purpose - as it is a small unit where storage space is non-existent. Upon telling Marco, he said "it's only an inch - before I insisted that they replace it. As they finished, they asked me for more money - as someone had said that there was an outstanding. In the quotations process, Marco was to give a final total invoice - without the addition of door handles etc. This in turn would affect total and HST. He had stated that he would calculate it and get back to me. I never received it. I paid the amount on the invoice, short of the handles, and told the workers, (and wrote a note) to say if there is an outstanding, I will account for it. After countless calls, the correctly sized couch unit was delivered - 9 months after the initial delivery - and 2 cancelled appointments with the renter (which she confirmed day of / cancelled work for - only to be stood up). TO THIS DAY, after 20 plus calls and emails to Marco and BOFF, I have STILL not received my final statement of account or invoice, despite leaving messages that I require it for my taxes. No one ever returns my call - I guess once they got the money, the relationship was complete. I STILL cannot get my complete/final statement of account. Marco also does not return my phone calls. Although the workmanship is great (once delivered), the communication is terrible - especially for such a hefty investment. Do not expect to ever get anyone on the phone, and if you do, they will simply tell you to come in - as though everyone lives next door. In my case, the trip is 45 mins each time. AGAIN, despite begging for my invoice, I have received no email with the requested document, and not even a return phone call to rectify. My taxes will now go in short of a ~$7k invoice. BOFF. Terrible communications. Great product. Inefficient delivery and setup scheduling. Great delivery staff. Not easily willing to rectify issues, or to take responsibility for issues. And I still can't get my invoice. I wouldn't use them again, or suggest them to anyone else. They are relatively expensive and the product is great - but the great product doesn't negate or offset the atrocious customer service. I may try going up there one final time to get my invoice. This is ridiculous. 0.5-1 star. I

WARNING: Do Not Trust KB Rugs…read more I strongly advise anyone considering KB Rugs to stay away. They picked up my rug last November with no receipt, no documentation, nothing. After that, they completely stopped communicating. I called multiple times, around 40 times during November and December and never got a straight answer. At one point, they claimed their machine broke, and my rug "might" have been taken somewhere else--but they still couldn't tell me where my rug actually was. I have a photo of the pickup of my rug. When I finally went to the store, instead of returning my rug, they tried to charge me $200 for a replacement, then dropped it to $100. I paid it even though I shouldn't have--because I felt pressured and taken advantage of. The rug they gave me was of garbage quality, it's completely rubbed out and flattened where your feet go. Within three months, it was completely flattened, unlike my original IKEA rug, which lasted over five years. They refused to replace it with anything comparable and took no responsibility for losing my rug. This company shows no professionalism, no integrity, and no accountability. My high-quality rug is gone, and I was left with a worthless replacement and extra costs. Avoid this business at all costs.

Amazing , we are always so impressed at the quality of the rugs . Each piece looks high quality,…read more like a masterpiece for your home . The owners Nadeem and Arzish are so wonderful . Arzish worked so hard to find us the perfect product for our home. We really felt so comfortable and have developed a trust knowing we will be taken care of and very satisfied. Guaranteed we will be back for more purchases. Thanks again to KB rugs for a wonderful afternoon and for being so supportive. Ranie and Azan Khan

Thought I would give a review on yelp as the rating right now for this place is totally not…read morewarranted. Perhaps people don't know ownership changed so the older reviews shouldn't hold weight to this amazing company. Sam the owner used to work for this company and then took over it. He continues to provide quality service with quality products. This is my second mattress with him and enjoying my mattress. My sister and her family buys her mattresses here as well. I really think his business prosper through word of mouth and word of mouth only. I have no doubt IF there was any issues, Sam would rectify it for he is all about given great customer service with a great product.

Very bad customer service, midssleading from the very beggining, because he did not say matress…read moredisposal is not included and later refused to give discount for this. Sam is Rude guy who discriminates and confuses customers with landlords/ tenants. Customer is somebody who keeps you in business. Keep this in mind, after directly buying from you twice and having referred 4 other customers to you we will stop. This is comming from one of dr. Horowitz pacient who was referred to you back in 2011 and was loyal to tou until you.

Absolutely LOVE my new Dreamstar mattress from Halton Mattress and Foam. I was having severe back…read moreand leg pain while lying on my old pocket-coil mattress, but with this new Dreamstar, I wake up pain-free and refreshed. Go see Dale and the good people at Halton Mattress and Foam. They'll hook you up with the right mattress for you. Great service too!

Extremely disappointed with the lack of professionalism, disappointing customer service. Ive…read moretaken my business elsewhere.