While I have not seen Dr. Dang or Dr. Chu yet, you can be sure that this is going to be my go-to optometrist/contacts/glasses place in Toronto now!! (And I have 3 friends who all go to Dr. Dang, comes highly recommended).
My interaction with King West Eye Care started after a total fail on the part of Optical Thirty Eight. Went there for an eye exam; was told they would order my contacts. I waited 3.5 weeks, calling twice, being assured each time that they were just still waiting on the order. I finally reached the original person who said she would order my contacts for me, at which point she said, "Oh, I'm sorry I thought we hadn't decided what to do yet." Excuse me?? 3.5 weeks for this?? After I had called to confirm? I wanted contacts. That is why I had an eye exam. End of story. Why was that so difficult to understand? I asked that they forward me my contacts prescription (still not received).
ANYWAY, that is why I decided I needed another place to order my contacts. I emailed King West my prescription and SueAnny patiently answered all my queries and ordered for me the next day. 3 days later, received my contacts!!! And I had been told by Optical Thirty Eight that it would take "at least a week," (or in my case, never-because-we-forgot-to-even-order-for-you) due to my prescription. Obviously untrue.
PLUS, couple days later, King West mails me my rebate coupon for my contacts! I didn't even know I'd get a rebate coupon. They just did this for me, all by themselves.
This is definitely my go-to place now!! Thank you, SueAnny + the team at King West Eye Care! read more