The staff are all very welcoming and friendly. I went in to see Dr. Leung and she was very…read moreknowledgeable, professional and helpful. She helped me understand things when I needed clarification and was also very understanding when I arrived late (due to the TIFF road closures). If you need your eyes tested, Dr. Leung is the one to go to! P.S She laughed along with my "cornea" eye puns LOL

We don't write this review lightly as we were regular customers of See and Be Seen.  We have always…read moretrusted them with our daughter's glasses since she was in Grade 2 (now 6).  Their service had always been great helping our daughter pick out glasses that suited her and making sure she felt comfortable in what she was wearing.  The price point was always higher than what we wanted to pay but we didn't let that bother us cause she would be a glasses/contact wearer the rest of her life so we wanted to make sure she was somewhere that made her comfortable. Unfortunately our recent experience is one that will ensure was our last visit to this establishment.  Our daughter, for the first time, snapped her glasses in half at the bridge.  We rushed to See and Be Seen Liberty Village to sort out a new pair for her.  They fit her quickly with a new pair of glasses for almost $900 and told us that they would typically be ready in 7-10 days but that they would put a rush on it so hopefully it would arrive earlier.  Seven days later we reached out to the store to find out if they would be arriving soon only to be told that they were still in the lab.  We were assured that someone at See and Be Seen would follow up with the lab because there was a rush on the order and provide us an update but worst case it would arrive early the following week.  We never heard back. On day 11 (early the following week) we still had not heard anything about the glasses so we decided to follow up.  Again we were told the order was still with the lab and there was no update.  This is when we realized no one had originally done the follow up.  At this point we escalated the issue and were told that they would follow up with the lab to ensure there is a rush on the order and get an estimate on when they would be delivered.  We requested a refund and was told the Director would need to address this.    When speaking with the Director we were told no refund could be done as the lenses had already been ordered and that the original timeline was 7-10 business days but could be as long as 10-14 business days.  We reiterated what we were told in store but was told repeatedly that would be impossible as their staff are all trained on business days. We asked to speak to the owner of the store and to this day have not heard back from them.  Our biggest issue is the lack of accountability from all parties involved.  My wife, daughter and I all heard 7-10 days but apparently that would be entirely impossible from their perspective.  To top this all off their best advice was for us to buy another pair of glasses (with a free lenses offer) for situations like this.  I'm not sure how many people can afford a $500 pair of glasses as a back up.  We finally received the glasses on day 13 after they had finally followed up with the lab.  I'm sure other people have had great experiences with them as we also had in the past.  But this last experience has certainly been the most ridiculous for us and will be the last time we purchase from this establishment.

I called on a Monday afternoon to see if they had a spot open for that evening. Originally they did…read morenot, but I got a call back later saying that the optometrist would be able to squeeze me in. Great! They are located in an easily accessible location downtown, and they have great store hours (open weekdays till 7 and Saturday till 4). Makes it easy to book an appt if you work 9 to 5. The store is clean and organized. You can see the staff making good efforts to clean any surfaces that have been touched. I had an eye exam with Dr. Huang and she was lovely and made the experience very comfortable, as did her assistants. The store has a good selection of glasses, and they have some deals going on so a lens plus frame is under $400. The best part is, they are able to bill my insurance directly so I don't have to go through the hassle myself. Overall I would definitely recommend this place to anyone looking for a glasses store/optometrist downtown!

Great customer service. All the staff were super helpful and kept to COVID-19 Protocols. I felt…read moresafe and cared for. The man even helped me pick out new glasses which was very nice of him. Thank you.

My sons (now aged 14 and 17) and I just had our eye exams today and again I was blown away by the…read morefact that the whole experience literally made my day (and theirs!) a better one! It was fun. Dr. Heeney is not only incredibly friendly and personable but is also a creative problem-solver who combines extensive knowledge with real-life experience to provide exceptional vision solutions. I cannot recommend Spadina Optometry highly enough.

Anyone else sick of hearing the worlds pivot and nimble as we get deeper and deeper into the…read moreCovid-19 crisis? Yeah, me too. But you know what? Spadina Optometry has done some great pivoting their business model. Enjoy the clichés. I was almost out of contacts. Pretty scary during this uncertain time. I need them. My glasses are wobbly, and can't be used to exercise (2 metres from others) or look cute in video calls. Boo. Luckily, SO has been extremely *nimble* and switched to email orders. They have my 'script on file, and I emailed and paid via transfer. My contacts arrived within two days. Brilliant.

Been to this store for the past 5 years! We used both of their optometrist and eye glasses…read moreservices, and we are very pleased. The owner Bo has been providing excellent customer service to us and that's why we've been there for the last 5 years. He continues brining more different brands and styles, so customers have more choices. He also customize his services to your need. He also gave us great aftercare services. We've been bringing in some glasses to him for repair even I didn't purchased from his store. He never rejected his services or give us a hard time! His wife and daughter are very helpful too, gave us a feminine side of advice. Highly recommended!

The men here are rude, borderline harassing. Call in with questions and they slam the phone on you…read more Extremely rude people! His previous bad ratings had him respond that he is sorry and will do better, but they go back to being rude, insulting and harassing. I will be filing a complaint with the BBB and I'd stay far away from this business!

It was 6:45 pm and I needed my glasses tightened. The salesperson was friendly and greeted me as I…read moreentered the store. They tightened my glasses and did a good job. I would recommend Pearle Vision.

I was in desperate need to get my eye glasses adjusted. I was turned away from two other…read moreestablishments as I was not a previous client . I was so happy with the service I received , the staff was welcoming . When I wed new lenses Pearle Vision in Liberty Village will be my number 1 choice!

Booked an appointment for my teenage son to have eye exam at Bailey Nelson Queen East in Toronto…read more After the exam yesterday the doctor did not want to speak with me. I actually tried to speak with her. I thought that was odd. The manager of the store relayed the message that my son could benefit from Blue Light glasses. We then went through the process of selecting those. Fast forward to this afternoon. The store manager calls, leaves a voicemail, telling me that they have made a referral and that my 15 year old knows about it. He didn't. I call back and ask what's up. I'm told that the doctor, in an abundance of caution, is concerned enough to refer my son to another level of clinic to assess the issue that he brought to their attention. The manager called because she felt the doctor behaved oddly by not speaking to me. While I'm happy for the referral, I am a bit disappointed that, between the doctor and the store manager, I was expected to hear of the doctor's concern via a teenage boy. Anyway, all of this is to say you may want to consider a different shop. In my experience optometrists elsewhere do actually speak with parents of kids about what is necessary to keep the kids healthy. This place sort of does that, though you may have to wait 24 hours and hope that the manager comes to feel a bit off about the doctor to the point of calling to let you know herself

Had a great experience at Bailey Nelson during my eye exam. They offer direct billing for insurance…read morecompanies as well which is super helpful for my claims. My optometrist was friendly and very informative of what was causing my eye discomfort. She took the time to explain and showed videos to make sure I understood and offered advice on how to take care of my eyes at home. The inside of the store was clean and the other staff members were attentive and nice. I personally didn't have time to browse the shop for glasses but they do provide 30 minutes after your exam to look and try frames. Everything is operating by appointment only but it's easy to book it on their website. I plan to return in the future to try on glasses and recommend anyone to go visit too!

Received replacement contact lenses due to my current ones being ripped. I am from Florida and am…read moreup here for an event and this was an urgent matter! Joyce was super kind and helpful and I would definitely recommend this place to anyone in the area. The store was clean, modern and had tons of eyewear. Thank you Joyce and Quality Optical!

Amazing place! I was looking for a good optometrist for years with a store selling a large number…read moreof eyeglasses. I found it! The optometrist is amazing: she did a full and professional eye exam, she took her time with a very caring approach and explained me everything she was doing. Then the staff made me very comfortable, took the time to check different models of frame and eyeglasses. The store is huge, way bigger than the eyeglasses store I went before. They got many models and famous brand and some frames are even as low as 200$. I highly recommend this place!

I will wear my glasses till I can no longer glue them back together. I dread picking out new…read moreglasses because of all the available choices and am never sure what looks good on me. It takes me years before I decide to get new glasses. An amazing Groupon and a high Yelp rating led me here. You may have difficulty finding this place because of lack of signage but your efforts will surely be rewarded. As you enter the plaza (it's in the same plaza as Tim Horton's) look to your left and look for unit 222. Large store with lots of choices, a comfy couch for those who have to wait for the shopper to make up their minds, and lovely staff who are patient and accommodating. Nicole was such a great helper. She ask what I was looking for, notified me of all their sales, went over all the available options and prices, discussed the most cost efficient package for my situation, and gave me pointers on what to look out for when choosing glasses. She was patient and never pushy. I decided on a stylish pair of designer glasses that fit into my budget. The experience was quick and painless and rather pleasant due to Nicole's professionalism and warm personality. I would definitely come back and recommend this place to all my friends. TIPS: - Bring someone along who has good fashion sense to help you pick out your glasses. - Take pictures of you wearing the glasses instead of completely relying on the mirrors, believe me, it does make a difference. - Communicate with the salesperson on your likes, wants, limitations and needs.

So glad I decided to come here after finding this place on google! From the moment I walked through…read morethe door, Justin was so helpful and answered all my questions. The store felt clean and they took all covid safety precautions, including making sure all glasses were sanitized after being touched. Justin helped to work around my insurance budget and they even do direct billing. I'm thoroughly happy with the service they provided today and will recommend them to my friends and family.