People should know that negative reviews are deleted from this website. I will try to post again. I came to this place based on so many good online reviews, but now I understand that reviews are not always objective and real. I think it is important for people to know about the terrible experience I had with See and be Seen staff. I had my eye check up by optometrist Faran Vafaie last year. His prescription for my reading glasses was a big jump up in numbers compared to my current reading glasses. Even though they were pushing me to order the glasses from them, I didn't, as I was reading completely comfortable with my old glasses. Only resently, in order to have spare glasses I ordered 2 new pairs from Costco. I started to have headaches, nausea, dizziness after I started to use them. I talked to one of the optometrists from my workplace, he told me the reason of my headaches is a strong prescription, which is unusually high for my age and he suggested to talk to optometrist who prescribed the glasses.
I called to See and be Seen office with hope to talk to Faran Vafaie, clerk told me doctor will call me when he returns to office. I waited a week, but he didn't return my call. I called again, this time the front desk person told me I have headaches because my prescription was expired several days ago and in order to talk to doctor I have to pay 65$, otherwise he will not talk to me or see me. I decided to visit them personally. They didn't have any customer at that time other than me, dr. Vafaie's door was open, dr. Patel was walking around, they both could hear me telling a front desk person that I just need to talk to doctor, but after several times she entered to dr. Vafaie's room with my glasses she came back with refusal and told me the only way I can talk to him if I pay 65$. Both doctors could hear that I am very concerned and upset, but zero reaction, dr. Vafaie was sitting in his room, dr. Patel who was out didn't even approach me to ask why I am upset, complete indifference, only front desk person was repeating like a robot the same thing over and over.
I entered to dr. Vafaie's room, the door was open, he asked me who am I? I introduced myself, he said he doesn't know anything about me. Only then Dr. Patel came to ask his collegue if he is OK, not caring about how is their customer. After I explained my condition with multiple interruptions, dr. Vafaie's told me I am waisting his time and in order him to unswer to my question why I am having headaches he has to do another eye check up, because most probably my vision has changed. But he will do it only after I pay 65$. I told him I am a medical professional and I am aware that presbyopia (problem seeing close distances) can only progress with age, never decrease, and even if my reading prescription has changed over last year, (according to dr. Faran), it could only progress, and weaker reading glasses wouldn't cause headaches. I told him he has to take a responsibility for his wrong prescriptions. But he wasn't able to have any logical conversation, he left the room, after he talked to Dr. Patel he returned and asked me to leave their office or they will call police.
I left, but before writing this review I decided to have my eyes checked somewhere else in order to be thruthful and fair in my review. The new prescription proved that dr. Faran gave me wrong prescription, extra strong for my age. And there were no any other changes in my vision, other than small increase for my reading glasses from +1.5 to 1.75 now. That is why + 2.25 reading glasses were causing all thos symptoms that I was suffering for a week.
Dr. Vafaie is not only incompetent optometrist, he doesn't care about his patients, he doesn't have manners and communication skills every health care professional must have. He is refusing to be accountable for his professional mistakes. All this happened by the knowledge and allowance of Dr. Patel, who didn't care about customer service, patient care and safety of their patient's health. The only thing they care is money. Very stressful, unplesent experience, so unusual for Canada. I wouldn't recommend this place to anybody.
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