I will wear my glasses till I can no longer glue them back together. I dread picking out new glasses because of all the available choices and am never sure what looks good on me. It takes me years before I decide to get new glasses. An amazing Groupon and a high Yelp rating led me here. You may have difficulty finding this place because of lack of signage but your efforts will surely be rewarded. As you enter the plaza (it's in the same plaza as Tim Horton's) look to your left and look for unit 222. Large store with lots of choices, a comfy couch for those who have to wait for the shopper to make up their minds, and lovely staff who are patient and accommodating. Nicole was such a great helper. She ask what I was looking for, notified me of all their sales, went over all the available options and prices, discussed the most cost efficient package for my situation, and gave me pointers on what to look out for when choosing glasses. She was patient and never pushy. I decided on a stylish pair of designer glasses that fit into my budget. The experience was quick and painless and rather pleasant due to Nicole's professionalism and warm personality. I would definitely come back and recommend this place to all my friends. TIPS: - Bring someone along who has good fashion sense to help you pick out your glasses. - Take pictures of you wearing the glasses instead of completely relying on the mirrors, believe me, it does make a difference. - Communicate with the salesperson on your likes, wants, limitations and needs. read more

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So glad I decided to come here after finding this place on google! From the moment I walked through the door, Justin was so helpful and answered all my questions. The store felt clean and they took all covid safety precautions, including making sure all glasses were sanitized after being touched. Justin helped to work around my insurance budget and they even do direct billing. I'm thoroughly happy with the service they provided today and will recommend them to my friends and family. read more

Went for eye exam and maybe glasses. Satisfactory exam experience but while waiting to complete my exam, was discouraged from looking at potential glasses to buy! I thought that's why I was there. Meanwhile they opened up the display cases for others having their eyes examined. I guess they didn't want my business, based on my appearance. Congratulations, you lost business from two people and everyone we know. read more

Been looking for a good place with a variety of glasses options and happen to stumble upon Optical Thirty 8 after reading so many raving reviews. Went in on a weekend and they were super busy but all associates were super friendly and helpful. I worked with Doris the entire time and she was great. Understood what I wanted and gave me options. She was very patient with me as well which was great especially how indecisive i was! Doris follows up with you once the frames are in and is super helpful with adjusting the glasses for you to make sure its a perfect fit. My husband went and tried their optometrist today as well and she was super knowledgeable, friendly and efficient. Would definitely recommend Optical Thirty 8 to friends and family moving forward! read more

What can I say? They have amazing prices on glasses with first class service! You can get prescription glasses for $38! Service is phenomenal here. I bought a pair of glasses 2 years ago, a screw fell out of my glasses and they replaced for free, no questions asked, offered free adjustment also, and gave me a free package including lens cleaner and a free screwdriver to fix my glasses. They have glasses for all budgets, men, women, kids although some of their stuff seems to be a knock-off. Showroom is huge and very nice looking including a lounge/waiting area with free coffee and tea! Never seen this before at an eyeglass place! Regardless, I would only buy from here. read more

Great selection of glasses, excellent service - very patient and accommodating. I will definitely go back. read more

AMAZING SERVICE AND VALUE FOR MONEY!!! Shout out to Anne who helped me pick out the perfect pair :) She was really nice and provided good feedback. She didn't hover which is my #1 pet peeve when shopping! read more

I had to get some nose pads put on my frames and I had someone direct me to Optical Thirty 8. Steven helped me out with this and let me know they would be sending out my glasses to get the pads put on and the estimated turn around time. He was very professional, courteous, and took his time explaining everything to me. The estimated turnaround time was 3 days from the drop off date but they actually got it back to me in 2! This was all taken care of quickly and for only $30. I'm super happy with my experience here. Definitely will be making this store my main for all things optical! read more

Very good customer service, look for Steven, he will provide a professional advise for you. Price is fair and all staffs have smiles on their faces. Highly recommended if you need a pair of glasses. read more

The eye doctor (Diana Y) that checked me was the sweetest thing ever and the associate helping me with my glasses purchase was also very sweet. I believe his name was Neil? (Could have spelt that wrong) I've been wearing glasses since the age of 10, getting eye exams every so often. Out of all the exams I've ever had, this was the best experience ever! Very thorough and informative. From the second I walked in, to the minute I left every minute I felt like a valued customer. Their service is very above and beyond. Would definitely recommend!! read more

I've had an amazing experience with this branch!!! All the agents, and the doctor--the friendliest and coolest people! They explained to me THOROUGHLY the on-going promo, gave me tips, recommendations, showed me several options that would suit my needs. And it's very affordable!!! I would definitely return for a second pair. FIVE STARS! read more

Very good service. Friendly, insightful, convenient and professional. Best eye glass purchase experience for the last 20 years.

Amazing selection & customer service! They help you get the glasses you want. The prices are decent compared to other stores.

I bought a $12 for $150 deals in groupon and after I went to the store , I found it's a big trick to fool the customers. It's unacceptable for a simple frame, not a band name one cost more than $200. Very disappointed for their business. read more

I gave it a high rating because of their customer service in spite of feeling like I got the worst end of the bargain. I went to them after purchasing $15 of $150 of prescription and frame deal on Groupon. When I walked into the store I was greeted by friendly staff who assisted quickly. I was given water to drink while examining my prescription glasses. Dr. Patrick Eng, an Optometrist, examined my current glasses and noted that they are progressive. After my exam he assured me that I didn't need progressive lens and was quite surprised I was prescribed that to begin with. I was pleased by his thorough and diligent eye examination. I was then helped to pick frames. I picked a non designer black frame that seems to fit me perfectly. I sat down as the lady processed my voucher and she said balance came to $168. Mind you that's $318 for no name frame and lens. She was hesitant about giving me a receipt. I don't know what that was about. Bottom line don't buy into the hype of Groupon, do you research and ask questions. read more

Very friendly staff and open to questions, but do not expect a real bargain for your $15 for $150 value groupon. I was told $50+ superthin/ultra-thin lenses was mandatory for vision of -200 & more. Basic frameset is at least $120+. Eye exam is $75. Minimum total out of pocket still comes to around $120+50+75-150+15=- 110+tax. Versus I can get basic nameless brand glasses for $40 CAD or less overseas (eg. China/Taiwan/Vietnam. read more

I have been to a couple of eyewear stores and I think what differentiate Optical Thirty 8 is definitely the Customer Service! Highly Recommend DORIS, very friendly, professional and patient! I would say brand name pricing is reasonable and I like the add-on bonus with no charge nose pad replacement and balance for my eyeglass that weren't even purchased from there, along with the freebies (mini-screw drivers, clothes and cleaners)! read more

Recommend for above and beyond service! I don't think you can go anywhere else and find this kind of service and patient opticians. Warm and welcoming environment. Many frames to choose from depending how much you would like to spend. Location might not be ideal but worth it to make a trip here, you won't be sorry. read more

The in house optometrists working there are top notch! My husband had an eye emergency that was not resolved at the hospital emergency room. Special thanks to Dr. Janice Fung and Dr. Patrick Eng for taking care of him. Friendly & knowledgeable staff all around! Would definitely recommend! read more

Amazing service!! Staff was professional and friendly and helped us immediately. Great selection of frames at reasonable prices. Staff was patient with us throughout the process and assisted in selecting the frame. They served us tea and coffee and were smiling throughout. The on-site optometrist was professional and knowledgeable and explained the process thoroughly and made us feel very comfortable throughout the eye exam. I have been to many eyeglasses places and this was the best experience we have ever had. Definitely will be going back and recommend to anyone else. 2 thumbs up! read more

Surpassed all our expectations with regards to customer service and value! We were greeted by ANNE who was remarkably well-informed about the products. Anne saved us so much time by sitting us down in front of the style of eyeglasses we wanted and by selecting several pairs for my daughter to try on. My daughter ultimately chose the second pair she was shown, but Anne made sure that she had the chance to try out many styles and colours. Anne also adjusted the frames to address concerns my daughter had about potential pressure points.I had anticipated having to visit numerous shops, but this store in Scarborough has a wide variety of styles to choose from, and offers quality eyewear -- including high-end brands. Normally, I do not like to shop with the assistance of a salesperson, but Anne was charming and did not push us. I noticed that the other salespersons were very cordial too, and brought us some water without our asking. OH, IF ONLY ALL MY PURCHASES WERE THIS EASY TO MAKE! Please note that the name of the store, Optical Thirty 8, did not appear on the exterior of the store. You can't miss it though, it's the only eyewear store at that location (about 100 ft from Tim Hortons). read more

My husband and I set up appointments to see the opticians. They took a walk in customer and bumped my appointment. The sales clerk did not apologize or offer a discount. I ended leaving. I ended finding a less expensive place at Warden & Steeles - saving over $100 on my husband's set of glasses. Not worth the drive out there. read more

Wonderful service and very friendly staff!! Great value. My glasses got broken 2 months after purchase. They replaced the glasses immediately free of charge! Highly recommended. read more

its a nice place but like alot of things on groupon its too good to be true. you end up havign to spend alot more money than what you wouldve thought. starting to get suspicious about all these reviews as well. read more