I received a written appointment letter from this clinic. I booked a day off to attend this…read moreappointment but when I arrived I was told that there is nothing booked in their system. I showed my letter but the person at the reception just rolled her eyes. No apology, just attitude. I asked for the contact info of the manager or supervisor. When I tried calling that number from my car the extension would just drop the call. I had to go back to ask for another contact or number. Instead I received more rude attitude. This clinic has demonstrated a horrible client/customer service. I would recommend to go to any other clinic but this!!

I feel that I was purposely string along and given more tests than are actually needed. The first…read moreoptometrist gave me my diagnosis right away and then referred me to these people who made you come twice over a month just to tell you the same thing and waste my time before booking surgery. They were told upfront that I had disability and would want the Ohip surgery as I could not afford laser surgery. They still scheduled me for consultations with a laser surgeon even though they knew that. On the second visit when I told them that, they said oh I'm sorry I will speak to my colleague. However two weeks of my time has been wasted and I still don't have any surgery booked because now I have to start again with the surgeon who does it the old fashion way because our hospitals have not updated their procedures in over 30 years.

This is the most organized doctor office I have been. Usually one would expected to wait for a long…read moretime even one has an appointment. But not here at The Clarity Institution. The wait to see the technician for pre screening was 5 minute or so after I checked in. After that it was just a few minute wait before the Specialist would able to see me. In order see the Specialist, you do need to referral either from your family physician or a optometrist. Ample parking.

I have had 2 Appointments at Clarity Eye Clinic both were a waste of time. I went for dry eye…read morecondition was given a prescription for eye drops at first appointment did not help. Had to wait months for another appointment was given another prescription this time the Cost was over $200 for a eye drops. This is not covered by the Government plan As a senior I can't afford them. The Dr should have informed me of the High cost as I told her I don't have a plan. Took me over a Hour to drive to the Second Appointment waste of time

Grace Family Eye Care is one of the few original tenants of Pacific Mall when it first opened in…read more1997 that is still in business. Pacific Mall is filled with stores selling prescription eyewear and sunglasses but what sets Grace Family Eye Care apart from the other stores is Alvin, Edward and Nigel are all licensed opticians and are very knowledgeable about the correct designs, fits and dispensing of lens for the correction of a person's vision and they are very fair and professional. You will notice that many of their other competitors in the malls, have a huge selection of sunglasses and pretty girls as sales persons but they aren't as knowledgeable about what's the best fit for your eyes and they most likely aren't licensed opticians. If your at Pacific Mall and looking for a good optical store that has staff that is very knowledgeable about the business and are very fair and professional, I recommend Grace Family Eye Care, I have been getting my eyewear needs from them for over 10 years. Like any store in Pacific Mall, they are open to price negotiations. They are also fluent in English, Cantonese and Mandarin.

I've been coming to this place to get prescription contacts for the past 8 years. Unlike most of…read morethe dodgy optical places within the Mall they are very helpful and attentive. I've recently moved downtown and this is still the only place I go to for affordable monthly contacts :)

If you're looking for an opthalmologist, and reside in Toronto (GTA), this is the most stellar…read moreophthalmology practice I've been to in over 44 years in Canada. A well-run practice with efficient and competent staff. Dr. Braga-Mele is an outstanding practitioner.

Expert care and a kind and efficient support staff! A busy place for good reasons.. thanks for the…read moreprofessional care.

waited 6 months for an appt. waited 2.5 hours past the scheduled time for the appt only to be…read morediagnosed by a "fellow" and not the dr I had an actual appt with. the fellow told me that I had no issues and sent me packing. what a total waste of time that was. I will never return to this place and will now have to start the process all over again with someone else who hopefully sends me to a specialist that might actually see me instead of having the fellow misdiagnose me.

I had my a red eye that looked like an infection. I was able to book an appointment and get it…read morelooked after, a few month later i went in to have my eyes checked so I can buy contact lenses. I was happy with all tge details they provided me and the contact lens fitting service. Thanks Toronto Eye Clinic.

He is unprofessional, insensitive and does not care about the health and well-being of the…read morepatients. He screwed up my eyes during surgery and instead helping me, he is lieing and treating me as if I don't matter. People need to know about my experience. Our eyes are an important part of our life. Maybe if it happens to him or a family member, he will have a little bit of understanding.

Wonderful Dr. and staff! I first met Dr. Weinstock in 2014…read morewhen he diagnosed me with narrow-angle glaucoma and recommended me for laser iridotomy, I immediately chickened out and ran away for almost 5 years! - such a scaredy cat. Flash forward to July 2019 when I decided it was silly to ignore a preventative treatment being offered at no cost....thank you Canadian Health Care! I was still pretty nervous but everyone, and I mean everyone that I came into contact with were extremely warm, helpful and understanding. Super busy office but managed so well. The procedure was comically (almost) easy and quick, went back for my 2 week checkup and everything is gold. Don't hesitate to see Dr.Weinstock if you're lucky enough to be referred, he's a terrific Dr.

I've personally been a patient of Dr Wedge for over 20 years…read more She is the most professional ophthalmologist I've ever had the pleasure of seeing... get the pun? Lol. As well, she is straight forward when it comes to your eye care. Her office staff is very pleasant and thorough.

I was SO impressed with this place…read more I was referred to this Institute by my Ophthalmologist. Long story short: these guys have thE best equipment, state of the art. Best experience ever for patient care, service and professionalism. Paid out of pocket for two extra tests but eyes are precious and worth it. Solid place. Dr. Berger is one in a million.

TRI has a horrible staff: rude, poor English, impatient, and careless…read more Her impatience and rudeness combined with very broken and poor English made interactions with her a truly horrible experience. I gave her the benefit of the doubt the first time; I was wrong, she has been consistently horrible so far. Description of the staff: Short ( around 1.55 m) black hair East Asian or Southeast Asian Canadian. Middle age( probably around 45 years old) She is usually working in room 203, doing eye screening. She is not a front desk staff. She is the dominant reason for my family to switch to a new institute: yeah, a really "outstanding" game-changer. The rest of the general staff are average or great.

Dr. Weisbrod was recommended by someone from my area. His office is ridiculous when it comes to…read moreanswering the phone. Getting an appointment is like trying to get into see GOD. I got a referral from my Doctor which they said they didn't receive, yet my Dr.'s office sent another referral for another Doctor the same day and interesting how that office seemed to get to that referral fax. I finally got through to the office after 7 tries and I was told that the referral might be on his desk for approval to see if he'll take my case. I've been having intermittent eye pain. The referral was sent on Apr. 14th and it is now Apr. 26th. When the person from his office said that I'd have to wait to see if he would take my case, I said to her that this guy must be way too arrogant and I let them know that there are a number of ophthalmologists in this city that would actually care about getting a new patient. I would bet that if I said I wanted elective surgery for intraocular lenses....I would be contacted STAT! BTW, I am also considering that surgery. Dr. Weisbrod can keep that silver spoon in his mouth. I'm moving on!

This was an exchange I witnessed between someone that worked in the clinic and patients. There was…read morean older lady leaving with, possibly, her daughter. The clinic locks the door and the staff lets patients in or out. The older lady sat down on a chair to wait for the door to be opened. The woman who works there (could be a nurse since she was wearing scrubs) chastised her to another patient in the waiting room. The nurse said to other patient in the something along the lines of 'omg, I can't believe she sat on the chair, I told her not to! people just don't listen.' It seems like the issue was that the nurse would have to disinfect the chair again. To me it didn't seem like it warranted that type of an exchange with another patient right in front of the one that's waiting to leave. If the nurse had unlocked the door sooner than the older lady would've left and never felt the need to sit on the chair. I could see that the clinic was very busy and everyone was working nonstop but having a bit of empathy will go a long way.