It was 6:45 pm and I needed my glasses tightened. The salesperson was friendly and greeted me as I…read moreentered the store. They tightened my glasses and did a good job. I would recommend Pearle Vision.

I was in desperate need to get my eye glasses adjusted. I was turned away from two other…read moreestablishments as I was not a previous client . I was so happy with the service I received , the staff was welcoming . When I wed new lenses Pearle Vision in Liberty Village will be my number 1 choice!

Been to this store for the past 5 years! We used both of their optometrist and eye glasses…read moreservices, and we are very pleased. The owner Bo has been providing excellent customer service to us and that's why we've been there for the last 5 years. He continues brining more different brands and styles, so customers have more choices. He also customize his services to your need. He also gave us great aftercare services. We've been bringing in some glasses to him for repair even I didn't purchased from his store. He never rejected his services or give us a hard time! His wife and daughter are very helpful too, gave us a feminine side of advice. Highly recommended!

The men here are rude, borderline harassing. Call in with questions and they slam the phone on you…read more Extremely rude people! His previous bad ratings had him respond that he is sorry and will do better, but they go back to being rude, insulting and harassing. I will be filing a complaint with the BBB and I'd stay far away from this business!

Received replacement contact lenses due to my current ones being ripped. I am from Florida and am…read moreup here for an event and this was an urgent matter! Joyce was super kind and helpful and I would definitely recommend this place to anyone in the area. The store was clean, modern and had tons of eyewear. Thank you Joyce and Quality Optical!

Amazing place! I was looking for a good optometrist for years with a store selling a large number…read moreof eyeglasses. I found it! The optometrist is amazing: she did a full and professional eye exam, she took her time with a very caring approach and explained me everything she was doing. Then the staff made me very comfortable, took the time to check different models of frame and eyeglasses. The store is huge, way bigger than the eyeglasses store I went before. They got many models and famous brand and some frames are even as low as 200$. I highly recommend this place!

I will wear my glasses till I can no longer glue them back together. I dread picking out new…read moreglasses because of all the available choices and am never sure what looks good on me. It takes me years before I decide to get new glasses. An amazing Groupon and a high Yelp rating led me here. You may have difficulty finding this place because of lack of signage but your efforts will surely be rewarded. As you enter the plaza (it's in the same plaza as Tim Horton's) look to your left and look for unit 222. Large store with lots of choices, a comfy couch for those who have to wait for the shopper to make up their minds, and lovely staff who are patient and accommodating. Nicole was such a great helper. She ask what I was looking for, notified me of all their sales, went over all the available options and prices, discussed the most cost efficient package for my situation, and gave me pointers on what to look out for when choosing glasses. She was patient and never pushy. I decided on a stylish pair of designer glasses that fit into my budget. The experience was quick and painless and rather pleasant due to Nicole's professionalism and warm personality. I would definitely come back and recommend this place to all my friends. TIPS: - Bring someone along who has good fashion sense to help you pick out your glasses. - Take pictures of you wearing the glasses instead of completely relying on the mirrors, believe me, it does make a difference. - Communicate with the salesperson on your likes, wants, limitations and needs.

So glad I decided to come here after finding this place on google! From the moment I walked through…read morethe door, Justin was so helpful and answered all my questions. The store felt clean and they took all covid safety precautions, including making sure all glasses were sanitized after being touched. Justin helped to work around my insurance budget and they even do direct billing. I'm thoroughly happy with the service they provided today and will recommend them to my friends and family.

The staff are all very welcoming and friendly. I went in to see Dr. Leung and she was very…read moreknowledgeable, professional and helpful. She helped me understand things when I needed clarification and was also very understanding when I arrived late (due to the TIFF road closures). If you need your eyes tested, Dr. Leung is the one to go to! P.S She laughed along with my "cornea" eye puns LOL

We don't write this review lightly as we were regular customers of See and Be Seen.  We have always…read moretrusted them with our daughter's glasses since she was in Grade 2 (now 6).  Their service had always been great helping our daughter pick out glasses that suited her and making sure she felt comfortable in what she was wearing.  The price point was always higher than what we wanted to pay but we didn't let that bother us cause she would be a glasses/contact wearer the rest of her life so we wanted to make sure she was somewhere that made her comfortable. Unfortunately our recent experience is one that will ensure was our last visit to this establishment.  Our daughter, for the first time, snapped her glasses in half at the bridge.  We rushed to See and Be Seen Liberty Village to sort out a new pair for her.  They fit her quickly with a new pair of glasses for almost $900 and told us that they would typically be ready in 7-10 days but that they would put a rush on it so hopefully it would arrive earlier.  Seven days later we reached out to the store to find out if they would be arriving soon only to be told that they were still in the lab.  We were assured that someone at See and Be Seen would follow up with the lab because there was a rush on the order and provide us an update but worst case it would arrive early the following week.  We never heard back. On day 11 (early the following week) we still had not heard anything about the glasses so we decided to follow up.  Again we were told the order was still with the lab and there was no update.  This is when we realized no one had originally done the follow up.  At this point we escalated the issue and were told that they would follow up with the lab to ensure there is a rush on the order and get an estimate on when they would be delivered.  We requested a refund and was told the Director would need to address this.    When speaking with the Director we were told no refund could be done as the lenses had already been ordered and that the original timeline was 7-10 business days but could be as long as 10-14 business days.  We reiterated what we were told in store but was told repeatedly that would be impossible as their staff are all trained on business days. We asked to speak to the owner of the store and to this day have not heard back from them.  Our biggest issue is the lack of accountability from all parties involved.  My wife, daughter and I all heard 7-10 days but apparently that would be entirely impossible from their perspective.  To top this all off their best advice was for us to buy another pair of glasses (with a free lenses offer) for situations like this.  I'm not sure how many people can afford a $500 pair of glasses as a back up.  We finally received the glasses on day 13 after they had finally followed up with the lab.  I'm sure other people have had great experiences with them as we also had in the past.  But this last experience has certainly been the most ridiculous for us and will be the last time we purchase from this establishment.

I walked in with almost no warning after a quick request on yelp. They were prompt, courteous, and…read moreprofessional. Dr Ratnasingam was casual, efficient, and conversational. The best combo of traits I've come across at an eye clinic/storefront combo. This made me feel very comfortable proceeding with an eyeglass purchase. The staff who helped me choose eyeglasses were also extremely helpful and courteous. I can't stress enough how important this is as I'm well aware eyeglasses are a high margin, high reward industry I've always been reluctant to purchase eye-ware at the same storefront. I ended up with two sets of eye-ware that I put to immediate use with a cross canada drive from Ontario to BC. The prescription sunglasses they helped me choose were a perfect fit and a perfect lens. My reading/working glasses were also a great fit and I'm growing very attached to the fit and lens choice.

Horrible experience at Eyes by Design. I trusted Jennifer's professional advice upon purchasing my…read moreglasses. She suggested me to take a picture and see which frame looks best, which was unprofessional and shows her lack of expertise. She did not explained the pros and cons of the frames and make recommendations based on my prescription. Without knowing I was provided with bad advice, I paid $850 for the Gucci glasses and ended up getting a pair of $800 Kate Spade glasses that causes pain to my nose bridge and behind my ears, leaving deep red marks. Submitted a Google review with full honesty that their staff Jennifer suggested me to purchase the Gucci frames. Jennifer then lied about this situation by replying back saying I chose to purchase the frames despite her recommendations. This experience shows that Jennifer does not take accountability for her mistake and put blame on their customers for what happened.

Beware: I bought $400 frames for glasses and when I got home realized that they don't work. This…read moreshop does not offer refunds and did not even offer the possibility of an exchange.

I have been going to Visual Eyes for about four or five years now. The have a great selection of…read morestylish glasses and Ann has a talent for helping select frames that look good on your face. Jacky (the optometrist) is professional and patient.

Worse Optical place ever!!!!! I bought a pair of glasses here. From the very beginning one of the…read morelenses kept falling out. And everytime it fell out it kept on getting scratched more and more. I brought it back to where I originally bought it & they popped the lense back in. The first two times he did not charge me. Then he said the next time there will be a $10 charge for putting the lense back in. Why? They were new glasses I bought from them! Many years later I am realizing I should of demanded a refund. Moreover I should have been offered a new pair of glasses from the store from the start as they were clearly faulty. Naive me. Chalk that up to growing pains. But in the end I feel mega swindled. Since the lens kept falling out I should of realized that they were faulty & other issues would ensue. Many years I had to be frustrated with one of the lenses falling out. Anyways long story short - My glasses now are total trash. First pair of glasses with a sad ending. Now I have realized too late that all the glasses I bought previously from other stores, I never had a problem with my lenses falling out. I mean I still have all my old glasses from the past 30 years & they are still wearable; perhaps not in vogue. Please learn from my lesson people. Otherwise you're out hundreds of dollars. And you will just end up having to buy another pair - shelling out more hundreds just around the corner... Take it seriously... Also always have a back up pair. Now because I waited too long I am now looking for 2 pairs of glasses.

For my very first time taking an eye exam, and immediately getting prescribed glasses...this was a…read morewhirlwind experience! The examinations were professional and thorough. The technician really did walk me through the basics of what I was getting into - but they showed me how to claim through my insurance and made sure that I was okay with the frames I'd chosen. It was pretty wild. Not to mention I received my glasses not even 2 full days later! Now there's something to rave about! I'm in day two of wearing glasses full time for reading and working on any screen, and I feel great about my decision to choose Sherbourne Optical!