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    Dickson Barbeque Centre

    4.0 (26 reviews)
    Closed 8:00 am - 9:00 pm

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    11 years ago

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    6 years ago

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    8 years ago

    Always friendly and always there to help. Reminds me of a small mom and papas place in the cottage area

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    12 years ago

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    9 years ago

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    11 years ago

    BBQ side of business seems to be a smooth operation but the hardware store has very poor service and attitude

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    Review Highlights - Dickson Barbeque Centre

    Dickson BBQ and their Home Hardware store boasts old-school, impeccable customer service.

    Mentioned in 3 reviews

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    Dickson Barbeque Centre

    Dickson Barbeque Centre

    (2 reviews)

    Etobicoke

    Ever since I got my smoker over 2 years ago Dickson's has been my go-to for barbecue supplies…read morewhether it be charcoal, wood or other accessories. As I write this we are still dealing with the covid-19 pandemic, and as a result non-essential stores are forced to take other measures to service their customers such as online ordering and delivering via a third-party delivery service. Approximately two weeks ago I placed an order for some items which, to this date had not been delivered. Absolutely not the fault of Dickson's BBQ Center. After several Communications with the delivery company both on my part and on Dickson's part, they personally made sure that not only did I get what I ordered but I got a little more because of the inconvenience caused, and the items are now in my possession. These guys are doing a tremendous job under extremely difficult circumstances and at the very least they deserve a glowing review. Their customer service really is second to none. Great job, all of you!

    Haven't been to the original Avenue road location, but I can't speak highly enough about my…read moreexperience at the Kingsway location. Friendly helpful staff, attentive but by no means pushy. Great selection, and when they didn't have what I wanted they brought it in for me. You can buy the same equipment at other stores, but this place will make sure you are happy with what you buy, and will take good care of you afterwards. Whenever I am asked about where to buy a barbecue (and I am asked a lot), this is where I send people.

    Barbecues Galore

    Barbecues Galore

    (5 reviews)

    $$

    Etobicoke

    Always want to support local businesses. Went in to try to get a replacement igniter for our 300…read moreseries Weber BBQ. I was told that they could not help me without the exact year & model or serial number; that the parts change every 3-4 years and they would need the exact model. We had bought it second hand, so idea of the year, but certainly less than 7 or 8 years old, but the plate with the serial number was no longer on the BBQ. My husband then went in WITH the part, and after some discussion (again, saying they couldn't help without the model/serial number) they looked up the part number and found it at another location. They took his name and number and told him they would contact him when the part arrived in a day or so. After about 4 days, he called to see if it had arrived. They had no record of him, his contact number, or the part being ordered from the other store. In fact, the sales associate said, "Well, that's not how we do things here". The sales associate was entirely unhelpful and somewhat condescending. No apologies, no offer to make it right. So, after two trips to the store, and zero follow through on their part, I looked up the part on Amazon. Found that this was a UNIVERSAL part, which fits ALL 300 series Weber BBQs built in the last 13 YEARS. Ordered, and it arrived the next day.

    Horrible example of community spirit. Parked my car in their EMPTY parking lot, after it was…read moreCLOSED, when my engine light came on. In the 2 hours it took to get a tow truck, they had called the police and ticketed my car. They literally would have had to call the police to come to their location to do this as the store was already closed. What a bunch of sour pusses.

    NewAge Products - Pro Series Garage Cabinetry

    NewAge Products

    (186 reviews)

    I am a return customer, having just moved into a new home and wanted my similar BBQ setup (and now…read moregarage storage systems too) The sales rep I connected with did a wonderful job processing my large order and applying deals where applicable. We have been completing a renovation project at our home and NewAge was kind enough to defer my shipment until I was ready to receive everything from my order. I was handed off to Traci Wells for my delivery scheduling as well as post delivery checkup and she has done a WONDERFUL job at making sure everything arrived safely and in great condition. Her proactive communication has continued to instill confidence and value in my purchase with NewAge! Thank you Traci and all at NewAge!!! (their products are beautiful and top quality)

    I recently purchased from NewAge Products and wanted to share my experience…read more The product itself is outstanding--high quality, well-designed, and exactly what I was looking for. You can tell a lot of thought went into both the functionality and the overall finish. That said, my experience with the third-party shipping company was frustrating and fell short of expectations. They had a rude customer service rep who changed my confirmed delivery date without asking that made the delivery process more difficult than it should have been. Where this experience truly turned around was with Traci Wells from the NewAge team. Her customer service and service recovery were exceptional. She was responsive, proactive, and genuinely committed to making things right. It's rare to see that level of ownership and follow-through. Because of her efforts, not only was the issue resolved, but it completely restored my confidence in the company. In fact, it led me to place additional orders and solidified me as a long-term customer. Great product, and even more importantly, a team that stands behind it when things don't go perfectly.

    Dickson Barbeque Centre - grillingequipment - Updated May 2026

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