We bought a washer and dryer! I am likely more excited than I should be for a new appliance but…read moreours are old and tired. This is a well laid out store with plenty of models and brands on display. Overall it is a great store with good prices. We were introduced to Raj and he really did his best to find us what worked for us and then gave us a really great price. I like this place and will probably be back for future appliance purchases. They do have coffee/hot chocolate/water at the back of the store. And they had almond milk for me! Did I still get a little sales feeling? A little. But overall not bad. This was a much better experience than I have had in the past at other stores. The best part is you don't really get harassed when you walk in. So you can look around and take your time with a decision.

It would zero if possible. Quite possibly the worst customer service I've dealt with. Deplorable…read morecompany. Once they get your money, they don't care. First dishwasher I got had a 12" gash/dent in the front. They offered me $80 (less than 10% of the purchase price) to keep it. I went back to CAS to tell them my dishwasher was damaged... they just chuckled. The guy who EVENTUALLY installed my replacement (not damaged) dishwasher was great. That was the only tiny positive! Don't ever shop at CAS unless you care about your time AND money.

Great service and great price we buy all house Appliances and Basment's to we get good deals…read more Thanks Ourr Appliances

I am giving 4 stars only because they have shitty delivery company UDS which is so expensive and…read morewhich damaged my wall and door jamb in new house. Manreet Kaur is fantastic salesperson, very knowledgeable and patient with clients. Would do business again if they change their delivery service.

My stove was not working and I paid $80 for a service call. When the service person attended the…read morehouse they said it would be another $240 for them to look and tell me what was wrong with the stove and if any parts were needed it would be an additional charge. This was a very old stove in a rental property, and it did not make sense spending that kind of money to fix it. I decided at those prices I would throw out the stove and I purchased a second hand Inglis for $300 which is working perfectly. I am sorry I wasted my time and money with JSK.

My dryer wasn't heating up properly. There was a service man at my door 4 hours after first…read morecontact. I received a response to my email within minutes and an appointment was arrange. The service man arrived promptly at the time I was told he would arrive After checking everything, he was confident a good cleaning inside would solve the problem. While he had the dryer apart, he noticed the belt was cracked and had stretched over time. It was replaced. A thorough cleaning was done including sensors. The dryer is operating like new.

Requested dishwasher repair. Arrived the same day and fixed it with no issues. Top tier service.read more

Bohdan from Appliance Wizards did an amazing job. Arrived on time and fixed my dryer. I thought I…read morewould have to buy a new one. He gave me a flat rate to fix it and lived up to his promise. Ha also helped me clean out the vent at no extra charge. Highly recommend him.

I truly wish I had known about this appliance store weeks ago. I went to the usual places but could…read morenot find what I was looking for. Im in a power chair and at the front of the store was a step that I would not have been able to get over on my own. Thank goodness for Rob who pulled me up and into store and I'm a heavy person let alone the weight of the chair. He was so helpful and even told us to go home and do some searching if we'd like, but already done that , we just wanted the washer dryer set that he showed us and be done with it. Thank you so much for being so kind and helpful and I will recommend to those I know.

I purchased several appliances from My Appliance Store over the years. I recently purchased 5…read moreappliances that were paid in full: a washer, dryer, fridge, stove and dishwasher. We took delivery of the washer and dryer and had a scheduled delivery date for the remaining appliances in December 2025. Ryan asked to reschedule until the new year as he had a cold. We are now in 2026 and despite several follow ups, the management has failed to make an arrangement to deliver the fully paid for appliances or arrange a refund. I can no longer recommend this store.

The employees that assisted me with my click and collect order were very helpful and friendly! 5…read morestars goes out to them. Unfortunately, the product wasn't received in good condition as the item had the pickup reservation sticker stuck onto a visible area that was very hard to remove it from. Since this is item was the only one in stock, I wasn't able to exchange it as I needed it for my project and it was the only one in the GTA. The labels used at other Rona stores are much easier to remove and it's too bad this location doesn't use the same ones.

I was treated very poorly when trying to purchase a washer/dryer set…read more On May 1, 2025 I purchased a new washer/dryer set for $2,413.75 at the Martin Grove Rona store. Delivery was set for May 7. At the time of purchase, I was advised I was responsible for disconnecting the old washer and dryer, which I did on May 6. The appliances were not delivered on May 7. I waited a few hours, but hearing nothing I decided to call the store. I had to call the store three times, starting at 11:30 a.m., on May 7 before anyone could give me any information. What I was told did not explain anything. I was advised the dryer was "no longer available", although it had been available on the day I purchased the appliances. It was not explained to me how it had happened that the appliance I had purchased had been removed from my order. It was not explained why no one from the store contacted me in advance to let me know that the appliance was no longer available, so that i could avoid disconnecting my current appliances and also avoid disrupting my household in order to create a clear path for the delivery people. As a "solution" I was told i could have another appliance from the floor, but I would have to pick it up and take it home myself. That struck me as an insult, not an attempt to make things right. My best advice is to shop elsewhere for appliances.

The only thing I want people to know is::: take appliance while you are there; watch them. Or take…read morepictures at time of purchase. My husband and I didn't and we did not get what we actually purchased. Be smarter than us. Lesson learned, you only fool a person once...

I bought a fridge from Used Appliance Warehouse for a rental apartment. The freezer stopped working…read morequite quickly. I called them and they said they would go check it out and fix it. I let them deal directly with the tenants. They never showed up to fix it, but I didn't know. The tenants moved out and I discovered the freezer was still not working, but this was 8 months after I bought the fridge. I called Used Appliance Warehouse and was treated in the most rude manner possible. The guy hung up on me when I said that they had not honoured their offer to go have a look at the fridge. Not only do they sell faulty products, but they are completely unprofessional when you have to deal with them. Forget it.

I came here to buy N95 face masks during the Novel Coronavirus scare. Yesterday a box of 10 with…read morevalve cost $60 (limit 2 boxes per person). Today (2020-01-29) they cost $80 (limit 1 box per person). The 3M brand costs $12 each (normally $6 each). The staff seem very nice and honest. They explained that their suppliers keep raising prices so they have to raise prices. They said there will be no more available tomorrow onward! I also bought a pack of 5 without valve for $20. They also ran out of hand sanitizer so they had to hunt for them today. They only have 20 left. A 118mL bottle cost $5 each which isn't inflated.

This neighbourhood old school hardware, paints, and random stuff store is awesome! You don't have…read moreto haul yourself to a big box store (Home Depot, Lowe's, etc.). The best thing is the customer service. Not only were we able to buy the P-trap we needed but also got 2 great referrals for a plumber.