very hot and cold customer support. am i bi-polar or are they? and it's always been like this for…read moreover a decade. it just isn't comfortable shopping there.

Not the Dudleys it used to be. I have shopped at this…read morelocation for many decades. The staff used to be wonderful. I went in yesterday with my partner to get some keys cut. While discussing with my partner how many keys we needed. a very rude skinny man with a baseball cap on basically told me to shut up as "he" could only talk with one person at a time. I had to bite my tongue as I wanted to call him out on his rudeness. He took the keys and seemed to be having a hard time creating duplicates for us. Finally he gave us our keys, we paid and left. On getting home, four of the six keys were not cut properly and did not work in their locks. I called the store and guess who answered? Yep, this rude individual who now started interrupting me; Not letting me speak. "Just bring them back. I don't need to hear what your saying. I might not be here anyway". Needless to say I will not be returning to this store ever again.

I once went in and said, This is my problem. What's the piece of hardware I need? A staff member…read morespent the time necessary to find me what I needed, for a sale of something like seventy-five cents. And not that long ago, the staff member was a young woman. First time. I remarked on it, and she said, "Fourth generation." I trust this store. BTW it shows up in one of Stuart Maclean's Vinyl Cafe stories.

Three days ago I visited the Home Hardware website and found the item I needed (a type of vacuum…read morefilter), but the website doesn't allow online purchasing and doesn't show me which location carries any of the items listed. I opted to visit the nearest location to me, and when I arrived a man took me to the area where they carried different types of filters. When I mentioned I needed the specific filter I'd found on their site, he simply said "You can't expect us to carry everything our website lists!" Fair enough, I thought, but how do I get the item then? I wanted to support this little local Canadian company over the big American guys, so I asked how I'd find the item; could we see if they carried it elsewhere? "No" he said, "We don't carry it. I don't know what to tell you." I left the store. I was frustrated certainly. This system seemed terribly flawed, and with each Home Hardware branch being independently owned, there seems no central governing body to ensure this type of glib service doesn't occur. Today I went back to that same store. I didn't want to give up hope on my locally owned Home Hardware store. After all, as far as I knew it was only the one bad seed! :) When I arrived at the store, the gentleman assisting me was initially somewhat helpful. He took me through the types of paint I was looking for and helped me pick out the right one. As he was mixing the colour I selected I told him about my visit 3 days earlier. He seemed totally uninterested. He said nothing at all initially. I told him I wanted to support the store but that the central online system seemed flawed. He replied, "Nothing I say will make a difference" and grabbed my things, walking past me to the front counter. He was brisk; wanted to simply get rid of me I suppose. I asked his name, and he told me "Marty." He then said he was the owner. I nearly fell over. I asked, "Shouldn't you take more of a vested interest in this?" Perhaps I caught him on the wrong day, because he actually began yelling: "What the F do you want me to do lady? What the F are you expecting?" I nearly fell over. As he continued to scream, I stepped backwards toward the exit. I began walking away from the store, a bit shaken. Moments later Marty was chasing me down the street! Amidst neighboring retailers and shoppers, he was screaming "F-U Bitch!" again and again. He continued to chase me until I threatened to call for help, and only then did he return to his store, angry that I didn't purchase the can of paint despite his temper tantrum. (Marty should've waited until after my purchase to lose his marbles.) The really sad addition to this story is that the young gent behind the counter didn't even seem shocked. As the owner screamed, the young man simply processed the small can of paint as if nothing was happening around him. I called head office, but as I suspected, since the locations are privately owned there is no one to govern the behavior or set a standard for how each retailer operates. Marty can do whatever he wants, and I apparently have to accept being yelled at and chased down the block.

dod not give me refund for broken hose it was not working I had switch it once and the se one was…read morestill not working there selfish and barely even know how to give proper cus service

I visited this store for returning an item I had bought from another Home Hardware. I had receipts…read moreand it was within return policy. On my entry, I tried enquiring from a staff member who rudely asked me to ask someone else. Even before me completing my sentence, the second staff started shouting NO RETURNS... I simply left the store and visited Queen & Ossington location, where the staff was amazing! AVOID the store if you can...

This is the place to go. Family run. Great customer service. Always helpful. Been going for the…read morelast 20 years. I always go here.

I have found my new "go to" hardware store. Full mark, full stop…read more They are super friendly and helpful here. The prices are reasonable and the selection is good. Recently, I was in Canadian Tired and was appalled by the lack of customer service and aggressive behaviour of staff over leaving my bags at the door. So "no thank you" to corporate hardware services, hello local retailers! This was a tiny place packed with all sorts of items. The staff was interested in helping me find a solution to my problem I was seeking to repair. I watched as they had a rapport with other local businesses and took careful time to discuss how to handle a 'rodent problem' with a neighbour. You only build that kind of trust and rapport by treating people kindly and with care. Discussing the various options including poison was an overheard conversation, but it was telling to me. Customer service is the bread and butter of the retail industry and a good measure of the trustfulness that one can have with a business owner who is attentive and caring. I'm definitely coming back with my business to this store, even though the corporate hardware option is closer.

I went in there today for the first time and had a very pleasant and efficient experience. I needed…read moresome drill bits and screws, but really didn't know how to describe what I needed. A very pleasant young man knew what he was talking about and took the time to clarify what would work for me, and knew his way around the admittedly huge space. There were a number of older people on staff, but I didn't really interact with them. The store seems to carry a Very comprehensive stock, but there was absolutely no problem finding somebody to help me. Compared to the average Canadian Tire store, I had a very pleasant and productive experience. Highly recommend.

I had a very unpleasant experience at this location today. I went to the store after seeing…read moreproducts on sale. 5457-840, 5457-841, 5457-842 Armstrong 3 pack of bird suet. They would not honor the price shown on the website and when I asked why, they told me they are a different division and different stores have different prices. When I pulled out my phone and showed the employee the sale price at this store location, they got very annoyed with me, called out the manager and the whole situation escalated. When the items were scanned they indeed come up showing the sale price. I received no apology from any of the three employees I encountered and was meant to feel that I was a bother to them. I left the store angry that they could not even admit to their mistake but rather try to insinuate that I was an unwelcome customer.

I have found the staff there very accommodating and pleasant to deal with, even when I was…read moreinconveniencing them. However, I don't like going there and usually go to the Home Hardware on Yonge Street just south of St. Clair. The bad impression that I and other reviewers have received at Vaughan is down to one individual who sems to have a problem beyond how he feels about customers. I think he would be happier if he didn't have to deal with us, and so would we.

I would give this place negative 5 stars if I could. I returned a tool that was NEVER used and this…read moreracist, sexist idiot calls me "fucking useless". This is exactly why I go to Home Depot, where returning something isn't an issue, where they don't sell garbage products for crappier prices. After he called me "fucking useless", he said, "don't buy tools you don't know how to use". So a little description here, I am an Asian female. But little did he know, I'm actually a contractor. This store was closest to my job site and I needed a rotary saw but the best they had was some toy jig saw that wouldn't work for the project, so I returned it and got insulted by him. I'm sure that if one of my white male employees were to go in to return a tool, this would've been a very different scenario. On top of calling me "fucking useless" and "don't buy tools you don't know how to use", when I told him he was racist and sexist, after agreeing with me, he tried to take the credit card machine from me and deny me my refund. I had to grab it back from him and tap my credit card to get my refund. That was illegal what he did. I've contacted Home Hardware's head office but they have not responded and/or have done anything about it. They pride themselves on being Canadian but then act racist and sexist. Supporting this business is supporting a self proclaimed racist, since on video, where I recorded the incident, he admitted saying, "yah, I'm a little racist".

It's great having a neighbourhood hardware store. Very like corner stores, they are essential for…read morea vibrant community. It's unfortunate they can't expand easily but I often order specific items from the Home Hardware website and have it delivered to my neighbourhood location. Staff are friendly and knowledgeable and eager to help solve problems. I wish their staff included handymen for hire because I often need a small job done that would have been done by my dad before he passed away. I am a browser so having a good amount of stock and sale items would entice me to visit more often.

Hello, I have a…read morecomplaint about your staff at the store located at 1212 Dufferin Street. Today, I visited the store to buy something, but when I arrived, the door wasn't locked and there was no one inside. I called out several times, saying "Hello, hello," but nobody responded. Concerned that something might have happened, I went a little further inside and called again, "Hello, is anybody here?" One of your staff members, a tall man, suddenly ran over and shouted at me, asking, "Why did you come in? If the lights are off, it means the store is closed." I apologized, explaining that I didn't know that, but he was very rude and told me to leave, saying, "The store is closed, get out of my store." However, the store was supposed to close at 5 p.m., and it was only 4:03 p.m. at the time. I waited outside for 2-3 minutes and then went back in to ask for the manager. The door still wasn't locked. When I re-entered, the same man opened the door, saw me, and immediately closed it again. I asked for the manager, and he claimed that he was the manager. When I asked for his name, he refused to give it to me. This is highly disrespectful to customers and reflects very poor service. I am considering filing a complaint with Human Rights regarding this issue. No staff member should speak to a customer with that kind of attitude. I look forward to your response and will be following up on this matter.

I have been shopping at Liberty village home hardware since it was open. The store has experience…read morestaffs to help me with everything I need, if not they would order online for me. This store is a great addition to liberty village. Please support local business.

I always have such a great experience when I come here. I find the staff is extremely helpful and…read moreknowledgeable which is amazing because I usually have no idea what it is that I really need when I go in there but I always leave with the right tool or item! They're also very friendly and approachable.

The worst. Got quoted 3 different prices from the two guys in the store within 5 minutes for a…read moreproduct. Caught them in lies as the price (much lower) was on their website. One of them became nasty when I politely pointed out the discrepancy, then turned his back on me and walked away. Rude and slippery. I felt as if they were trying to cheat me and, when that was unsuccessful, they retreated. Ugh, don't go there.

They replaced my iPhone 4 screen for less money than anywhere else and it is as new. I got a really…read morenice iPad cover for much less money than Best Buy. The service is good and I saved a lot of money going here.