We bought a washer and dryer! I am likely more excited than I should be for a new appliance but ours are old and tired. This is a well laid out store with plenty of models and brands on display. Overall it is a great store with good prices. We were introduced to Raj and he really did his best to find us what worked for us and then gave us a really great price. I like this place and will probably be back for future appliance purchases. They do have coffee/hot chocolate/water at the back of the store. And they had almond milk for me! Did I still get a little sales feeling? A little. But overall not bad. This was a much better experience than I have had in the past at other stores. The best part is you don't really get harassed when you walk in. So you can look around and take your time with a decision. read more

It would zero if possible. Quite possibly the worst customer service I've dealt with. Deplorable company. Once they get your money, they don't care. First dishwasher I got had a 12" gash/dent in the front. They offered me $80 (less than 10% of the purchase price) to keep it. I went back to CAS to tell them my dishwasher was damaged... they just chuckled. The guy who EVENTUALLY installed my replacement (not damaged) dishwasher was great. That was the only tiny positive! Don't ever shop at CAS unless you care about your time AND money. read more

We bought a washtower which was supposed to be delivered on July 14. When the delivery arrived, they were surprised that stairs were involved (in a laundry installation) and now wanted to reschedule to 2 days later and charge an extra $100+. The next day I hadn't heard back at all, so I followed up and found out they never rescheduled the delivery. The next available date was now at the end of the week (a full 5 days later than planned). When the team arrived, they discovered after 15 min that they forgot their tools, and left for another 45 min to go buy more. When it was finally in, they told me they were missing access to a needed outlet (this was not mentioned before they placed it in the cabinet). I was asked to use an extension cord, and they wanted to leave immediately (before I could get the extension cord and test the machine. I insisted on testing the machine, an then noticed after they left that there was a chip in the door frame and some scratches on the washer door. Now less than 2 months later, the dryer vent hose fell down from it's connection in the ceiling. It turns out that they only used tape, and no actual ties. I called CAS and they refuse to take any accountability for the shoddy installation and service. They've told me to deal with it myself. Save your money and hassle, and go with ANY other appliance company. This is the last time I'll be buying anything from CAS (and my friends who are currently undergoing renovations and buying new appliances have also been warned to take their business elsewhere. I should note that a few years ago I bought a whole suite of new appliances from CAS in Etobicoke, and it was also a pretty unpleasant experience. The sales rep was extremely condescending and chauvinistic, and the delivery schedule was extremely stressful. I should never have gone back, and I don't plan to ever again. read more

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This company is untrustworthy. Buyer Beware! You are going to get scammed or be left high and dry if you need anything from this company. They will take your money and disappear. We ordered a gas stove with installation and take-away of old appliance, took 10 days to receive because they will not tell you at what time they will deliver and we both have jobs that we can't miss for a delivery. When they finally did deliver, they did not install or take away saying that another person would come to do that. Each time we make an appointment for that they cancel. Now they are saying that because it's gas it will be an extra $60. They knew it was gas. They sold us a gas stove. New today is that they are now saying because it has been more than seventy-two hours since they delivered they will not take away the old stove. Dispite the fact that the only reason it's been more that 72 hours is because they keep cancelling the appointment. Sweet little scam they are running. Good luck getting them on the phone and good luck talking to the same person more than once. read more

Bought a new fridge on December 7 at the Kitchener store. sales person was good. delivery was quick. The problem is the fact that the delivery personnel unpackaged the fridge in the driveway and left all the garbage in the driveway. I discovered the garbage when I went outside to shovel the driveway. I called the store and was told I didn't pay the $8 to have the garbage taken away. they were willing to take the old fridge but not the packaging they left. I have never heard of anything so ridiculous in my life. who does this? I want to make people aware of this practice. I will not be using CAS again. read more

Canadian Appliance Source - Appliances Near Me - Etobicoke, Ontario

Single handedly one of the worst delivery experiences. Customer services is barely helpful and one of the operators repeatedly tried to tell me to be quiet while explaining "how delivery works" when I simply requested a later delivery time. On top of that after letting me know they can't acomodate a delivery time after 11am (apparently only 8am-11am is feasible) they then decided to book 7am-10am out of the blue after requesting 8am-11am to work with service elevator being booked. This all seems like repeated tactics to get a redelivery fee out of the customer. read more

Bought a washing machine and dryer from them. Their install team broke my plumbing drain, and flooded by laundry room. also incorrected installed the water connections to the washing machine, reversing the hot and cold lines. really no clue what they were doing. read more

I paid for delivery, installation and haul away. They delivered and installed my new washer but didn't haul away. The reason was they mentioned I need to remove my railing cause the old washer was too big and there is water in my old washer. I never needed to remove my railing when I got my old washer. Even though I mentioned they can pour the water on the basement floor and haul away the old washer but they insisted do nothing except I pay more money. I called or texted them at least 20 times within 3 days after I removed the railing but they completed ignored my pone calls and text until I called the company to complain. Finally they got back me but still insist to charge me extra $75 to haul away the washer. Never ever buy anything from this company. Their delivery team is the most terrible one I have experienced. You can get the same product from other companies with normal delivery. read more

I specifically chose to purchase at CAS based on people's recommendations and their all-inclusive services. However, I had a terrible experience myself and would not recommend anyone shop at CAS, particularly the Etobicoke store. I bought a washer and dryer on Black Friday to replace my old pair. Besides offering the lowest prices compare to other retailers, I chose CAS based on their service guarantee prominently advertised on their website at the top of the screen titled "Why Buy This at CAS" which included Free Delivery, Haul Away and Disconnection included. During my purchase, I explained this to the salesperson clearly that I requested all these services as conditions of my purchase. Pretty straightforward, so I assumed. When the delivery crew came deliver the appliances, they simply dropped them off without installing the new appliances nor did they disconnect and taking away the old appliances, only to explain that these services were not indicated on the job order by the salesperson. I returned to the store to demand an explanation. My salesperson Rajesh Sareen was a real piece of work. He proceeded to 1) admit he was very busy the day of purchase and didn't remember all the details. 2) accused me of telling him I didn't need my new appliances to be installed and the old appliances to be disconnected and taken away so he took all the services off the job order. 3) told me not to pay any attention to the service guarantee on the website because the retail store operates differently. His excuses were laughable and appalling. When I called him out for all his mistakes and lack of professionalism, he retaliated and accused me for having a bad memory and not paying attention to details when I made the purchase. I have never been treated so poorly by a salesperson in my life. He consistently cut me off from talking to try to defend himself. He showed no remorse for his behaviour and attitude. At the end, he fixed his error and arranged for the new appliance installation and removal of the old ones. However, the damage was clearly done and I will not be giving a dime to CAS again. read more

Consumer Beware!!! This company has the absolute worst customer service once your item has been delivered . The "after delivery" customer service associate is extremely rude and condescending. Refuses to email the form to return and exchange the item......Basically it was my fault they couldn't fit the dishwasher. I measured the cabinet and ordered accordingly. The installation contractors they send are concerning. Had to try and communicate through a google App as the technician could not communicate in English....in the end a huge mess, holes in my cabinets and no installation. Now I wonder if he is even licensed......Had to call an independent contractor to install and pay again. Will NEVER buy from this company again, I'm sure more and more their sales will reflect the terrible customer service. The only thing they do well is rip people off! read more

Very competitive on pricing but virtually useless on service before or after delivery. I would not advise anyone to purchase from this disorganized, unknowledgeable, incompetent company. Their sales people leave you on hold for 10 minutes and don't come back to the phone "in a second", they don't know their products, they ask you to choose a delivery date and then want to know what part of the month you want it delivered after you've selected the date. They promise on their website many things but then can't follow through. For example we supposedly got free delivery which in print up front said it included the suppply and installation of new hoses to our new Whirlpool clothes washer. The delivery guys as a plus did do a great job of moving the new in and the old out but as for installation which was a no charge deal for us they said they could not install it because we did not have new hoses and would not hook up to our old hoses. But the old hoses were already disconnected from the old washer and yet they would not put on the promissed new hoses that apparently they did not have so they did not install the washer or level it. The levelling was not described in the manual as the newer washers don't have self levelling feet in the back and only the screw in/out plastic ones like on the front which makes it a push machine in, measure for level, pull machine out, try again to get all 4 pads right (a big STUPID on Whirlpool's part) and we are seniors so expected them to do the install. I called them for information on levelling but nobody there knew how to do this any easier way. They would not come back and do the install, they would not give me a credit for the work or even supply me with the hoses so we had to do the job ourselves on our knees on the hard concrete floor but ended with a good do it yourself install but with OLD hoses. Nobody at the Windsor store or main warehouse has a clue how to or even admit to ever installing a washer themselves. They called back the next day at my request and said they would send the delivery guys back out (only the delivery guys apparently can do this work) to do the install but we had already done it as we needed the mass of laundry done, so I said just send them back with the hoses and have them change them to new and call it an easy install for them but they would not, nor would they give me a credit for the value of the install or credit for new hoses! It seems that they just don't train their SALES staff and they have no TECH people to troubleshoot or give advice. The delivery guys should have known the store policy for supplying the new hoses as well as whoever packed/shipped the washer. For service you have to call Whirlpool who are no brighter and they will just call a local dealer to set up service. I don't recommend this store or even Whirlpool as their machines a low quality compared to our old 6 year old one which needed a new belt and new shock spring rods. Our previous machines to the 6 year old Whirlpools were 20 year old Inglis machines which we should have bought again instead of Whirlpool. Whirlpool has gone down the drain on their machines and CAS is right there with them. I will say that Elle-Rae and Dan were nice enough to talk to but they are sales people and not Appliance knowledgeable with nobody else to support them. read more

Thinking of buying from this company, Don't walk away... RUN!!! Horrible after sales service and business practices. Purchased dishwasher, received defective unit... dead on arrival. This was confirmed by the brand's repair man as well. Company refused to replace and wanted to repair a brand new unit, of which the part was out of stock for months!!! Major League Run a round. Bait & switch? you decide. Took 3 months for CC company to reverse charges. WOW, never experienced this level of negligence, callousness, shady, uncaring of sales & customer service. read more

Dec 5/24 update ********DO NOT PURCHASE FROM CANADIAN APPLIANCE SOURCE********. PURCHASE ANYWHERE ELSE! Save yourself misery, frustration and the WORST customer service imaginable!!!! There is actually NO customer service - which presumably is why they call that department simply "After Sales", which means avoiding taking any responsibility for their misdeeds and mistakes! They improperly installed our LG laundry tower, causing over $3500 in property damage. Additionally, the washing machine they sent to us is broken and leaks! I initially left a positive review on our experience with the salesperson, Vishu, who was helpful, efficient, friendly, respectful and competent. AFTER THAT WE HAVE HAD NOTHING BUT MISERY, FRUSTRATION, A WASHING MACHINE THAT LEAKS (and has leaked from the very first time we used it), and $3500 IN WATER DAMAGE TO OUR HOME CAUSED BY IMPROPER INSTALLATION of the BROKEN WASHING MACHINE THAT WAS DELIVERED TO US!!! It is stated on all communication from CAS: "It is our goal to deliver damage free product every time, appliances are not unboxed until the team arrives at the delivery location. Should minor damage to the appliances be discovered when the item is unboxed or after the team leaves, you have 48 hours in which to seek compensation or repair. If the damage is being reported post 48 hours, please contact the manufacturer of the appliance." We notified CAS of the damaged product within hours of delivery. We sent photos of the leak and requested a replacement machine be sent immediately. CAS will not live up to their promise and we still have the leaking machine! While we awaited a response on our immediate notification to CAS of the damaged machine, it was noticed that despite the appliance being powered off, a significant amount of water continued to accumulate on our laundry room floor. We turned off the water supply at the main water shutoff and notified CAS of the problem. The water continued to accumulate and it was discovered that the drywall was ballooning out below the hose connection on the wall! We took photos and immediately notified CAS of the problem and again asked that they send a crew to deal with the water leak that was caused by installers, repair the damage, and once again DELIVER A REPLACEMENT APPLIANCE. CAS sent a technician to inspect the installation, which he found to have been improper and the cause of the flood. He also found that the steam hose that was installed leaked! He returned on another day and replaced it. CAS has done nothing to fix the problem - we are left wth $3500 in property damage (possibly more if it is found that mould has begun to grow) and a broken washing machine that leaks! So really, it was an impressive trifecta of failures by CAS, for which they will offer no remedy to us: 1) Improper installation 2) installation of defective steam hose 3) delivery of a damaged/faulty appliance So in addition to the days off work we've already had to arrange in order to try to remedy the disaster CAS has sent to us, further days will need to be taken off work in order to be home for: -an LG technician to come and inspect the broken washing machine -an LG technician to come and repair the machine, and if not repairable, to have a replacement machine delivered (you can be sure that CAS will avoid having to provide this to us!) -the restoration company we've had to hire to come and begin removing the damaged wall and flooring, then put blowers and scrubbers in to dry out the walls and prevent mould from spreading to the rest of the residence, then repair the walls and floors. All the while, CAS has done nothing but take our money, deliver a nightmare to us, and shrug and pass the buck on to someone else. It's now nearly 3 weeks since the delivery date and CAS has ignored the problems they've created. DO NOT PURCHASE FROM THIS COMPANY!!! Save yourself the headache and heartache and purchase elsewhere. read more

I bought a dryer from CAS and it was delivered and was supposed to be installed, but they made up a reason for not installing and left it in the middle of the floor for us to figure out. They didn't bring the correct size vent and when I called CAS, they said they won't come back to do anything about it. They need to use a better delivery and installation team to actually get the job done correctly. I won't be buying from them again! I don't recommend that anyone else does either. read more

I have purchased twice from this place for a rental property I have. Not only are they very well priced (equal or better than the big stores), but this includes deliver and taking away the old one. Very quick delivery. I highly recommend. Top notch seller. read more

Renovated our kitchen 1 1/2 yrs ago. Bought high end refrigerator, dishwasher, microwave and oven. Worst decision ever! Have literally had to call for repair on one or another of the appliances every couple months. Getting to know the repair people quite well. They can't believe so much has gone e wrong with so many appliances! Our sales rep has disappeared. We bought in Winnipeg although I'm sure alllocations are just as bad! Stay clear! read more

Scratched floor. Refused to pay / fix it. We were concerned about our floors and asked sales person upon purchase if installers would protect our floors. He said yes. When installers arrived we asked them to put down protection. They refused. Fridge installers told me to wait for an hour after they leave before plugging in the fridge and pushing it into the cabinetry as that is standard to wait to allow the water connection to work. Once I pushed the fridge in I saw they scratched my floor underneath where they left the fridge. I called to log a complaint but was told because I didn't raise this with the installers before they left that cas is not liable read more

I ordered a dishwasher from Canadian Appliance Source in January 2025, putting in a deposit of about $500. I was initially told that it would arrive in about 3 weeks (i.e. early February 2025). In February, I was told that it would arrive late March. As of late April, I had lost any trust that I would receive a dishwasher from Canadian Appliance Source, and asked for my deposit with interest back. Nobody from Canadian Appliance Source responded to my emails. My conclusion is that they were trying to steal my deposit. After asking for the Better Business Bureau to intervene in late April, I quickly got my deposit back. When asked about other compensation, the Canadian Appliance Source did not offer anything. I will never buy anything from the Canadian Appliance Source. read more

DO NOT BUY FROM CANADIAN APPLIANCE SOURCE. I usually avoid negative reviews, but I feel compelled to warn others about CAS and their delivery company, First Class Appliance Delivery. The delivery service was highly unprofessional. They lied about the time window (we waited outside in the cold for over half an hour), the delivery staff appeared not to be fully lucid (they were fumbling and falling over), and they damaged both the product and my home. Despite having all the correct paperwork and photo evidence, they refused my claim for compensation. By the time I jumped through their various bureaucratic hoops and paperwork, they said it was too late because I didn't tell them on the day of the delivery (I have phone and paper records to prove that I did). They used the fact that they're two different companies (CAS and First Class Appliance Delivery) to offer contradictory advice, so when I followed the guidance of CAS, the delivery company said it was incorrect and used it to deny compensation. Their policies are designed to limit their liability, not to provide customer service. Their customer service staff are trained to sound nice while refusing to help you. Wishing you all better luck in your appliance purchases. May the people who work at these companies one day improve their services. read more

I recently ordered an LG DLE3400W dryer from Canadian Appliance Source. The delivery men made a big mess and then told me I could clean up after them. What a generous offer. They did not test or demo the dryer before saying they were done and asking me to sign the papers. I tested the dryer and told them it sounded very loud and abnormal. They shrugged and said I could call the customer service number in the first 48 hours if there are any issues. They insisted I sign the form, so next to the section where it said they tested the appliance, I indicated that they did not test it. A few hours later, I did a load of laundry, and tried using the new dryer. The noise it made was so awful. I compared the noise with online videos of this same dryer model. This noise is NOT normal. The dryer took a long time to get hot - after a half hour, it still felt completely cold inside. The dryer initially said it would take 55 minutes on the normal cycle. I checked on it every 15-20 minutes, and the time remaining would only slowly creep down by a few minutes each time. Sometimes the time remaining would actually INCREASE after waiting 20 minutes. After it had run for 2 hours and 20 minutes, I stopped the machine, even though it still had time left on the clock. The clothes were mostly dry, but not completely. Some items still needed to be hung up to dry. I contacted customer service, and they had me submit a return request. They said I'd get a response within 1-2 days. Over 24 hours later, I received a request for a video of the dryer, which I provided, and have not received a response. I've called their customer service multiple times per day, and the customer service team just keeps saying I need to wait for their team to process the request, and that they can't help me any further. The most recent customer service agent hung up on me. Initially I requested an exchange, but now I just want my money back and for them to pick up this defective appliance so I can buy a dryer elsewhere. Terrible company. Terrible installers. Terrible customer service. Terrible everything. read more

Worst company Canada is just used to show it's a big organization but they sell garbage Don't buy read more

They were great about processing the payment and organizing a prompt delivery. I set aside part of my Easter Saturday and upon arrival, the two small deilvery staff decided that it was too challlenging to deliver the washer dryer and take away the existing unit as per the contract. I live on the third floor of a triplex which is common in Montreal. They invoked the "oversize clause", which upon legal review is a vaguely worded disclaimer that does not inform the client about anything that qualifies. I am now on the hook for a 184.00 DELIVERY FEE AFTER IT WAS ADVERTISED THAT IT WAS ZERO. No desire to go full Donald, but this is ridiculous. I would invite everyone to avoid this company like the plague read more

Avoid this company at all costs. I had them come to deliver and install a washer/dryer. The installer was rude, unhelpful, and insisted I had a leak and needed to get a plumber to come and fix my hoses. I hired a plumber to come the next day, and he confirmed there was absolutely nothing wrong and nothing needed to be done. But I still had to pay for a service call. When CAS came back to install the machine the following day, they installed with the exact same hoses and had no problem. But they refuse to credit me the unnecessary extra money I paid for a plumber I did not need, even when provided with receipts for the service call. Unless you want to spend extra money and deal with rude, terrible installer and zero customer service, do not buy from CAS. I will never use this company again. read more

Didn't deliver on time when reached out the customer service was rude and didn't provide any suitable solution. Asked to return, Took 5 days to get the refund. Not reliable, not professional, feels like scam read more

the worst customer service experience I have ever had. The people on the phone were accusatory and rude and disrespectful of customers. Never again. read more

Spent over $25,000 on products ordered 5 months in advance. We've been told they will be late but there is no estimated delivery date for some and others will be another 1 1/2 months (maybe). Was told by our Sales Rep, Mike Cole that the "customer doesn't dictate the delivery date". They will not allow us to speak to Management, "We don't do that here." They will not contact the manufacturers to get delivery dates for our order. We are out thousands of dollars at a company who could care less once the sale is done. read more

Initially, excellent service during my first visit. All my questions were answered, and the advisor took the time to show me a few models. I decided to purchase five appliances from them. So what's the problem? I was told about an ongoing promotion offering a $100 cashback per appliance on a prepaid credit card. However, no one informed me that the promotion would end before my delivery date, even though I mentioned it. Once the order was placed, the advisor took a long time to respond or call back when I had questions. Be careful to check your invoice--there was a pricing error on the warranty. On delivery day, I was given a time slot between 11:30 AM and 2:30 PM, but they arrived around 6 PM. Keep in mind I was moving in and had nowhere to sit. The appliances were delivered, but the refrigerator had a filter on it. Once I removed the filter, I noticed a small dent on the refrigerator door. I emailed customer service to ask about my options, and to this day, I've received no response. Total radio silence, as they say. For a refrigerator worth at least $2,500, this is extremely disappointing. For all these reasons, I feel compelled to advise against this company. read more

Recently completed a full renovation on our new home we purchased back in Sept. We decided to buy all new appliances for the kitchen including new washer & dryer and went to Canadian Appliance Source (CAS) in Toronto/Etobicoke to price check. They were similar in price to Home Depot but went with Melvin @ CAS because "he had done all this work for us" When it came time for delivery, the movers they hired were quite literally right off the street. They were rude, ignorant and late. I could have dealt with all of that but they ended up damaging our walls, ceiling and chipping the vinyl flooring which had just installed 2 days prior to their delivery. When we called Melvin the A/C Executive, he completely blew us off and said it was 1-800-WE CARE because that wasn't him. He took no responsibility for it, washed his hands clean and wanted nothing to do with it. He is NOT someone I would be doing business with again. We could have gone to Home Depot and bought the exact same appliances at the exact same price and had 110% better customer service. We called their customer care team (not exactly the name I would give them). Seemed like a common theme of reporting things. They gave us the usual form to fill out, pics to send them and with probably no outcome at the end. My recommendation would be to go elsewhere. Any salesman that doesn't try to make things right for you in case of things like this isn't worth dealing with. Melvin really messed it up for himself because our family and other friends are going through the same renovations and we already told them to avoid going to Canadian Appliance and especially dealing with the Toronto location -- including Melvin. read more

Don't Waste your time these people suck. They cannot get anything figured out. I purchased two times from them and I will not be purchasing again. They cannot figure out any logistics. read more

I have been looking for a new washer for awhile, comparing prices and such Their prices were pretty comparable to most other stores but delivery, set up and removal was free so I was happy Speaking to different workers , I got different answers regarding delivery which is annoying, day before my delivery date and still don't have a time window despite letting them know I needed to take time off work I will order again, and do not recommend read more

Absolute con artists - Avoid at all costs! I purchased an over the range microwave which was on sale for a good price and was in stock at the time of purchasing it. I paid online for the item to be delivered to my home and paid extra for the old microwave to be hauled away. They gave me a variety of dates to select for delivery and I selected Dec 23rd because I would be on vacation for that week (I ordered the microwave on Dec 12th). They showed that date available and said my order was scheduled and gave me a tracking number. Around a week before the delivery date I got a call from one of their customer service reps who said that unfortunately the product was unavailable. I asked how that's possible since I purchased it when they had stock and he said that they no longer had that unit (aka: sold my item to someone who wanted it earlier) and that I would have to wait for the product to be in stock or refund it. I asked how long it would be if I had to wait and they said 5-10 business days. This wasn't ideal but I agreed to waiting. 10 business days later I checked my order status and it shows that it was still unavailable was showing an ETA of late December (it was January at this point). I called them and got a hold of a customer service rep and asked what the status is of my order. He said that they do not have the item in stock and once again insisted I either wait 10 more business days or get a refund. I asked why the delay and he told me that the supplier was only providing these items discounted to them previously and if they were to sell it to me that they would take a loss. I said that's not my concern and they started offering me to substitute it with microwaves that were half the value instead. I declined and they said to wait 10 days, so I did. It's now nearly the end of January and I've asked them again what the ETA was and they're telling me Feb 10th. Fed up I asked for a refund and they immediately said okay and hung up on me. I called back and asked for a manager but they said "we do not transfer calls to management and cannot assist you". All in all they sold me a unit that was discounted, sold it to someone else because my order was for later, was out of stock when it came down to my delivery, and then didn't want to take a loss because the supplier no longer gave them a deal on additional units. They kept delaying and delaying with the intention to have me refund, and it worked. Terrible business practice. Do not shop here! read more

We purchased appliances and the process is reasonable. The Delivery team did damage to our property and concealed the damage. We discovered the damage about 10 minutes after they left and reported it immediately. We submitted a damage claim form which CAS immediately rejected. The damage was to the vapor seal on a sliding glass door which will result in energy loss until such time as we can get the door replaced - cost of approximately $1,200.00 read more

We purchased a new LG refrigerator from CAS on 17 March, with a scheduled delivery the next day. When the frige arrived, it was damaged. Our sales associate insisted that we refuse to take delivery. CAS customer service would not expedite shipment of a replacement until 20 March. In the two days much of our food had spoiled. CAS did not respond to our complaint and would not partial compensate us for the loss. read more

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I needed 2 appliances and a friend mentioned Canadian Appliance Source. It was a quick purchase with a fair price. Unfortunately everything fell off the rails from there. The dishwasher they delivered was broken and the company is unsympathetic and wipes their hands clean of everything and is unwilling to help. I advised them that due to safety concerns for one child at home we needed a functioning dishwasher but they didn't care. The process of being forced to email different departments with exchanges and replies occuring only every 24-36 hours is archaic and inefficient I even tried to solicit the help of upper management and they didn't even have the courtesy to reply I have purchased products from many retailers in my life including appliances and can say this has been the worst retail and customer service experience I have ever had. I am taking a financial loss in this experience so that I can rectify this read more

If I could give zero stars, I would. I had a terrible experience with CAS Home Delivery. I ordered a washer and dryer with a confirmed delivery for Friday, October 12, between 4pm and 7pm. I took off work early, cleared my driveway, and stayed home instead of going to my chalet for the long weekend to make sure I was there for the delivery. I even disconnected my old appliances in preparation. Despite receiving 4 SMS and 2 email confirmations - including a text at 6:45PM saying the delivery would arrive in 23 minutes - NO ONE ever showed up. When I called customer service, Aisha and Sonia were completely unhelpful and showed no compassion for the inconvenience this caused me. They couldn't care less about my situation and only offered a vague solution: I'd have to wait until next week, at the earliest 4 days after the missed delivery (which was in no case my fault). There was no plan for investigating why the delivery team didn't show up, nor any accountability for their mistake. The delivery team OUTRIGHT LIED, claiming they attempted delivery but were unable to because my residential address is a supposedly a business and was closed after business hours. This is a blatant falsehood. I was home the entire time, with my driveway clear and my camera system confirming NO ONE EVER showed up. For the same price, I could have bought the same appliances from HomeDepot.ca with delivery scheduled for the next day (Saturday), but chose CAS for the convenience of a Friday delivery. Now I deeply regret my choice. CAS Home Delivery is unreliable and their customer service is dismissive and unprofessional. Save yourself the frustration-go elsewhere. read more

Sketchy AF 3rd party installers and delivery just steal your money with no follow up. No service. No responsibility. On the bright side, I did learn how to take apart an oven and dispose of it because their shifty 3rd party workers refused to take it. read more

Canadian Appliance Source - Where my new dishwasher should be. - Appliances Near Me - Etobicoke, Ontario

I'm a general contractor. I have purchased over $30,000 in appliances from CAS. I will never do business with this company again. They take your order, you request the delivery date, they agree to that date and then when it comes time to deliver the item they tell you it's on back order. I had to pay the laundry bill for one of my clients because they had to move into their house without a laundry machine due to CAS failing to deliver the item on time. I've had to call different representatives at the company literally a dozen times or more to get a response. I just finished a three unit renovation where we put in three new stoves. Three new refrigerators three new washing machines, three new dryers, three new hood fans and three new microwaves and Canadian appliance source got none of that business. Because of the way they have treated me in the past. If they will treat a big volume customer like that, imagine how they will treat you when you show up to buy one thing. read more

Despite having a large selection, competitive posted prices, and positive reviews, I would not recommend Canadian Appliance Source (CAS). We purchased a fridge, washer and dryer with Jay at their Dufflaw location in Toronto, leaving satisfied with his advice, our product decisions, and believing that he was providing us with the best possible deal with special discounts, free shipping etc. Upon further review of the CAS website pricing for our exact same products later that day, their total online price was actually $35 cheaper than what Jay quoted me in store with his all of his discounts applied. Even though this difference is not a lot of money, it was still surprising as their website tries to drive traffic into the store with a message stating that store reps "have the ability to significantly discount most product prices below advertised online prices when purchasing multiple products." Furthermore, there were several different offers and promotions being shown on their website at the time (ex $150 off 2 appliances with washer/dryer counting as 1 unit for this promotion and the fridge the 2nd, 2% cashback paying on Visa, advertised sale/promo prices without negotiation), which I further questioned while providing screenshots and a summary of my understanding on 2 separate occasions asking Jay to help explain (which also took a lot of my time to compile). Jay asked his manager for support, of which he forwarded his response with some new caveats around how some discounts apply where others don't. I found their pricing terms and how prices are promoted to be confusing, nuanced, peppered throughout the website etc - the online cart even showed the $150 multi-buy discount checked off automatically (which I was expecting) but not applied to the grand total as apparently buying the washer/dryer as a "discounted combo price" doesn't count! I think there is an opportunity for CAS to make their pricing easier and more transparent for customers to understand to make more informed decisions. Lastly, in reading the string of emails that Jay forwarded to me from his manager, I noticed that Jay also asked his manager if he should just cancel our order as I was pressing for answers for what I thought were very reasonable questions as my calculations were showing a difference of almost $300 (a lot of money!). I found this to be quite unprofessional. We have since canceled the order as I've completely lost trust in Jay and CAS, which has also taken over a week to process the refund back on my credit card (including with a follow-up as it should only take a few days); at least he was apologetic and empathic in his confirmation back where I'm hopeful he genuinely took the feedback. I will definitely not be coming back to do business with CAS in the future, though. Bottom-line: I would exercise caution dealing with CAS for your appliance needs from my experience, and would strongly recommend doing your homework first before visiting a store as I don't believe their reps have your best interest at heart. This experience turned what was supposed to be an exciting day of purchasing new appliances into a complete waste of time and even more stressful for me to source our chosen appliances from other retailers. But in the end, ironically, I actually saved approx. $130 more than I would have paid at CAS, so I guess it was sort of worth it in the end. read more

CAS complaint We purchased a fridge from Less at the Etobicoke store. Free delivery and pick up great. Nope it turned into a nightmare. Especially when you are on a schedule, and someone, promises to do something and its not done. Delivery Sat Jan 4th. We have had many fridges delivered to this very kitchen over the years never an issue. Never until CAS. As soon as they arrived the one guy started telling me the doors had to be taken off or the new fridge won't fit. Then he said the fridge that needed to removed was to big and they needed 3 guys to move it, not 2 its to big for 2 guys. We will send a team Monday, not two he kept talking about the doors being to small. I was in shock no delivery person had ever had a problem this delivery guy was going on and on filming the doors it was ridiculous. Calling his dispatch, they had not even tried. Very confusing behaviour for delivery men. Bring product in, get tipped. I said I can see that this new one will fit and the old one will get thru the doors no problem, "did you measure it I asked?" He said no. I said so you did not measure it and you did not try and you are still telling me neither fridge will fit? So, after all the fuss, stalling, wasted time, and drama he went to get a measuring tape and the new fridge slid through the doors easily no problem. Why all the drama? Then he began drama on the removal he said its to heavy for 2 guys we need to send 3 guys not two its to heavy, and again it will not fit. More needless drama, this was getting embarrassing and confusing. I said it was delivered 9 years ago by 2 guys no problems. So they left the old fridge to me it was like watching a bad movie what was happening. I could not understand it, why are you arguing when you have not even tried. I called customer care several times they could not have cared less about how unprofessional and how seemingly confused these delivery persons were about the basic nature of their job, and let me tell you calling themselves Canadian appliance store could not be further from the truth. I have never in my life spoken to such rude uncaring customer service Canadians in my life and that name is in the title. Rude, dismissive, unprofessional liars. They said Less should have asked what size the old fridge was again passing the buck, and said we needed to pay $164 dollars for removal as it needed 3 guys to move it. They would not listen to what happened did not care about the truth. Each time I called they kept repeating the same line, 3 guys to remove, oversized and you have to pay $169 I was in shock they could not have cared less that the delivery guys were rude and refused to do their job at all.. They did not care about the truth, or how we were treated or about correcting the problem, helping us or about customer service. I called Less he also passed the buck I can't anything about that well how about asking if I have an oversized fridge at purchase if your back end lies so much. and apparently there is no manager to speak to which I later found out there is a regional manager as I called a CAS store in Vancouver to discuss this with someone out there, he said nope we have regional manager, another lie, and he said that is disgusting what I went through. He was in shock. Clearly Ontario is under some kind or spell as we are allowing this type of behavior from huge Corporations, and their employees, how is this possible. What kind of culture is this? Apparently, the Ontario CAS is full of scary after care customer service reps who are not only unprofessional but lie as well, and do not even care about the truth or taking care of customers. When did we start accepting this type of lying, pass the buck culture in our country? After all this we had to call UDS, United Delivery Service told them the story, they where great super people more Canadian than the Canadian appliance store, they sent 2 guys to pick up the old fridge took them 20 mins literally, $80 bucks, literally slid through our door easily, of course, like all the other times over the years never a problem. the 2 guys removed the fridge it was ridioulous; I have video. 20 mins no drama no lies, no unprofessional behavior. The CAS delivery service and after care cause us drama, they falsely advertised free delivery and pick up they were so rude me, they lied, took our time and the after care was ridiculous all of them were unprofessional would not listen and they tried to charge me for a service that was supposed to be free. How are they getting away with this? I can't imagine we are the only people they have done this to. And why ? Less should have asked how big the fridge was and Ill pay for pick up just don't lie to me and your customer base. I would not purchase anything from CAS if you have a choice even in writing they lie and honestly who needs the hassle of dealing with such inappropriate and unprofessional people who lie read more

DO NOT SHOP HERE! REVIEWS DON'T LIE! We ordered a microwave on line -our credit card was charged the next day with only vague promises of a delivery date. Most companies give you a specific day for delivery- with CAS its early/middle/end of month. We asked for early month, then when that passed changed to middle month- it has now passed. When we called to find out when it would be delivered the answer was it's a 'delayed fulfillment' meaning CAS has NO idea when it will be delivered. Maybe end of month, maybe next month. Meanwhile they have our money. Going back to the phone call the representative was very abrupt, demanded she be the only one to talk and kept giving excuse that WE didn't understand their unique lingo ie; 'delayed fulfillment' means 'out of stock' and it was the manufacturers fault CAS didn't have it. Finally, given the 'delayed fulfillment' and rude customer service we cancelled the order and will start over elsewhere. We were told "no problem you will have your refund in 5-7 business days"! When I mentioned it didn't take 5 days to take our money she snapped back that's how long it takes. A terrible experience in lack of service from a terrible company. read more