My Uber order was missing large chili. I called the location and was told they were out of chili. I wanted to know why there's a charge and was told I had to talk to Uber. I asked for a manager and was told there was no manager. The girl was rude and hung up on me when I asked for her name. I called back went to a voicemail message which states it's not set up. I waited a Minute and called back and spoke to another girl who refused to give her name. This location is the absolute worse and the food I did receive was cold and nasty! read more

Food was bad. Came in at 11:00, no wood, no BBQ sauce. Two people inside were just talking to each other and didn't want to help.Wasted 30 dollars from r lunch. read more

Peeps. This is not it. Hopefully they will change. But now, I can't endorse. Over priced for the food is an understatement. I should have known by the empty parking lot during lunch rush hour. They get a star because the ladies serving was nice. If you got a different experience please let me know. DK read more

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My meal looks like a kids meal. They do not answer the phone, They did. It send barbecue, onions, pickles are any thing.. I am upset. Answer the phone. read more

Food - 5 CLEAN - 5 Friendly -5 Great staff! Thank you. First time visiting this location and i will be coming back! read more

Dickey's Barbecue Pit - Barbeque Near Me - Lancaster, Texas

Food is amazing not located in a bad Spot And the people were friendly, the best spot in town! read more

I am not sure if the employee listed on the receipt is who we dealt with, no one had a name tag. The person who rang up our order seems to have manually punched in our meals and overcharged us compared to the pricing on in-store signage. One of the meals was somehow misplaced between the beginning of the prep line and the cash register. Entire transaction took a long time, food seemed to have been sitting all day. Both people working were not friendly, seemed mad about being there, and actually came and sat in the dining room at a table nearby us to talk and play on their phones while we ate. I tried to reach out on Facebook and never got a response when their online contact form didn't work. Finally got it to submit today. It's pretty clear why the reviews online for this location are so bad. I will not be back. read more

Worst service ever had to make two trips to store cause order was wrong when I got home store is 20 minutes away from my home. After going back got home the beans were hard (undercooked). Won't recommend this location next time I'll pick up dinner near my job at the location on central / Henderson always perfect!! read more

Great food! No wait and nice rustic atmosphere! My go to when I pass through. The BBQ is amazing! The pulled pork and brisket!!!

Awesome food! Love the desserts here! Staff was super friendly and helped me pick out what I wanted to eat. read more

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Nice and meaty. Love the sauce. I got a whole slab of pork ribs. Will be back soon l just came here about 4 years ago looking for a good pork rib...so far so good. read more

DO NOT GO HERE. THIS WAS THE WORST EXPERIENCE. Let me preface that I have been in customer service for over 15 years and the CUSTOMER IS ALWAYS RIGHT. In regards to that. This was my first and ONLY time ever going to this establishment. I spent over $50 to feed my family and my entire meal was wrong, incomplete and the beans were rancid . I tried calling the location to receive a refund or a remake of my order. I called for over 30 mins and no one ever answered. I drove back up to attempt to get my missing food. Yasmine the "manager" said she will not remake or refund the order without bringing the other food back first. Because "that's not how we do things around here" when I asked if this is corporate policy. Then I asked her why nobody is answering the phone so she pulled out her personal cell phone saying nobody has called and after I showed her my call log of 10 calls over the span of 30 mins. She didn't want any part of it and said if I don't bring back the order then she isn't going to do anything about it. I drove home AGAIN (30 min round trip). I brought the order asking for a refund for the inconvenience and she then stated "I'm not taking this back because the way you put it in the counter and if you don't leave I'm calling the cops". At that point I was flabbergasted. I have never been treated or talked to that way by someone in customer service . Mind you this is my THIRD trip back to the store when I placed my order at 6pm it was now 8 pm and my now I have nothing for my family to eat. Finally she got Sam (the owner?) on HER cell phone. He told me that they will process the refund in 5-7 business days and to take his "word" that they will do it. After 5 mins of asking when can I expect the money he said "this is a multi million dollar business and your $60 doesn't mean anything to me now your starting to P*** ME OFF!!" And then hung up. I walked back to the counter and yasmine gave me the picture shown took a picture of my full name and phone number and said "don't worry this is all I need." Not only am I now concerned with my safety but nothing was resolved and currently watching for my refund. Again, THE CUSTOMER IS ALWAYS RIGHT. read more

Dickey's Barbecue Pit - a note on a counter - Barbeque Near Me - Lancaster, Texas

I gotta admit, I am not too crazy for BBQ, I ordered a loaded potato, they were out, so I got the Brisket, AMAZING!!!! the Mac N Cheese was delicious, their Sweet tea was super good, best part, their service, their employees, super friendly and courteous, excellent customer service, excellent food. I will be going back!!! read more

Place looked closed. The entry door was covered in plywood. No one greeted. I was ready to order but they weren't. Woman made eye contact and continued chopping; after a minute she looked up and asked if I was ready. Ordered the chopped brisket and two sides. The brisket was room temp and ok. The mashed potatoes and creamed spinach were slightly warm and descent. Everything needed the microwave to kill any bacteria that grows from unregulated temperatures. Water was tinted pink. Ice cream machine is out of order. Floor and tables appeared cleaned. Restroom was out of toilet paper in one stall. Automatic light went off while I was in there. No soap at the sink. How are they cleaning their hands? Wanted to charge me .50 cents for a different barbecue sauce. Offered to give the other one back in exchange and the young girl did. Wow. Can't believe this place is not closed from so many violations. read more

this place is horrible! point blank period! do not eat here!! meat was wrapped in saran wrap . the lady cutting the meats , gave my homie straight fat pieces ! these people are the epitome of lazy and uncleanliness! save your money please . holes in the walls , dehumidifier in between rows of benches due to the air conditioning not working! also the plexiglass had multiple cracks in it , making it possible to grab the food from the service line ! multiple out of order sticky on the drink machine . also the cashier did not have ample amount of $ to break a 100$ bill , right after a lunch rush! so all in all , this ...place ...was hit! -500 stars read more

Stop in after lunch to get some yogurt next door. I believe it's run by same owner since the cashier was wearing the Dickeys uniform. This would explain my service the other day when the cashier could not be found. Everything as far as the yogurt was fine today. I decided to sit in the restaurant and was disappointed that the tables all seemed to Rick back and forth. This caused me to keep picking up my cup so that I would not tip the table. I looked down and most of the tables had something stuck under theI legs. Hopefully they can work on that. FYI, you must go through Dickeys to get to the yogurt shop. read more

Terrible this place should be CLOSED. Food was served cold and drinks tasted like cleaning supplies we paid 50$ for 2 loaded potatoes and 2 drinks SIDES DID NOT EVEN LOOK APPETIZING. Wish I could give 0 stars and get my money back. Close this location! read more

Best bbq , love the ribs and bake beans . Jayden helped me out . Great customer service . Will be back !!

Food was ok, but the reason for only two stars is because they got some of my order wrong. I ordered Caesar Salad. They gave me the salad, but forgot the dressing. I also ordered pickles and onions on the side, but they forgot it. I ordered from Uber eats, so now way to fix it. read more

Just say NO! If your in search of GOOD BBQ keep searching... The food was horrible! They were really cheap with the meat which was NOT seasoned at all... The sides, I got were Green beans, Black eyed peas, baked beans and casserole potatoes... Horrible, no seasoning nothing, absolutely No taste! The guy that was serving the food (Hispanic man) kept pressuring me to order in an Unpacked place as if he was afraid I'd change my mind? I repeat Do not stop here keep on going! You'll Thank me for it... 100% YUCK and Yuck... Surprised they're still in business here? read more

Let me start by saying, Dickey's BBQ did not stand by their word in supporting Law Enforcement (Dickey's presented a group of Dallas Law Enforcement officers with certificates for a free BBQ Sandwichs) So today, Aug 1, 2017, I'm in uniform, since I just got off work. I stop at the Dickey's, Desoto location. I order the sandwich, present the certificate for the free sandwich only to be told that they will not honor the certificate. So why would Dickey's present theirself to a gathering of officers and hand out certificates for food, making their restaurant appear to support law enforcement and then not honor the certificates. Very disappointed with Dickey's BBQ. read more

TITLE: stay away!!!! (First post) The food sits too long which is probably why I threw up. Dickys ain't the best but it ain't that bad either as I ate it on the road every once and a while for work. Every Rudys location shits on Dickeys and I prefer their chain but they don't have a lot around. *sidenote: my review was deleted because the details weren't good enough according to yelp! Lol so you want me to give details of the one star (suicide)! Not to mention I'm shocked that you had the nerve to ask for more details but you never extended an offer or apology to make it better because I'm almost positive dickeys has something to do with it. You have officially lost all my business as the result of that petty email! (Second post) The food looked like it had been sitting out for hours! there was a thick film over all the sides. An older black gentleman kept asking us if we were ok, for a sit down cafeteria style restaurant this was awesome but it couldn't make up for the dry meat and old looking sides. One might say why did you eat it and my response is to prove a point to my husband, if it looks wack it is wack! Not all chains have the same quality and this location proves that point. The older black gentleman seems to be the new manager I assume after looking at the reviews, he offered us free ice cream. The sauce was way to hot and I burned my finger. Overall the place looks unkept too! I was done with this location but now that I've received a response, I'm done with dickeys period! Can someone please open a rudys near duncanville, desoto, cedar hill area? Thank you!!!!! read more

Hi, I recently went to their Grand Opening under the new management. This place has really changed in new management. They have 3 big screen TVs, New drink fountains, Ice cream machine and the dining area is really organized and clean. They also have free WiFi. I think I will come back again now...Not a bad choice at all for the bucks!!! read more

My first visit and it was horrible. This place should close if there're not willing to serve customers with courtesy and respect. L walked in and the entire staff was in the dining area eating or on their cell phones. No greeting. No smiles. No acknowledgement. Just want you want. Ordered a special with a dessert pictured on the website and server argued that I couldn't get it and said it had to be a brownie. I pulled up the picture on my phone and asked the cashier. She quickly sided with the server and said they didn't have any more of that dessert. I pointed to the dessert that was clearly displayed and reiterated that it was the same one in the picture. She asked to see photo on my phone that's when the server repeated with an attitude that the dessert had to be a brownie. The cashier after verifying the picture finally agreed that it was the dessert on the picture and switched out the brownie. That didn't make the server happy. Cashier took my payment and no thank you. No come again. The staff went immediately back to sit and get back on their phones in the dining area. Poor poor customer service and the pulled pork was just okay. Hire people with people skills or the struggling business with not be open for long. Disappointed!! First time visitor. read more

Took care of us fast and the meat was so tender. Everything was cooked very well, unlike other Dickeys that I've been to. Coming back for sure!! 10/10 recommend read more

This place was just uh okay. Not impressed at all and I'm a Georgia girl...sorry Texas but this place didn't do it for me. Had the pulled pork sandwich and I think you should leave it for Georgia or Carolina. read more

Great stuffed baked potatoes, and the staff is so friendly. I really like this place.

In the land of BBQ I choose dickeys.. Big mistake. Paid a lot of money for bones and BBQ sauce. Not recommended

this restaurant a young Hispanic lady ask for my ID which I refuse to show because I made two small transactions on my food and she wrote down my three digit code on back of my credit card I find that very strange ... but some of there food was cold..... read more

I've tried a few other places fir Texas BBQ and honestly it's all around underwhelming. But Docks is pretty decent. Their sauce is really good. Don't waste time with the sweet or spicy sauce because the original is way better. And don't get the beef brisket just way too dry and the ribs are way better. Sides are gross read more

It's Dickeys, so you know what you're getting when you walk in the door: solid 'cue with decent sides. The brisket sandwich had warm meat and the sauce supported it well. The potato salad was pretty mushy and lacked any real texture, but that's because it's mass produced. The star is the peach cobbler: get it each visit and you'll end the meal with a smile. Overall, this is a good place to get a meal in DeSoto, which is generally rare. read more

In search of great BBQ, My husband and I visited Dickey's BBQ pit for lunch one afternoon. You order your choice of meat and you pick your Precooked sides. We ordered Pull Pork Sandwich with Macaroni and Cheese for the side. Both Pull Pork and Macaroni and Cheese was just OK. Kind of too bland for out taste. Nothing to write a home about. It can use some more flavors (Seasonings). I did like the decor though. read more

This location must be about to shut down. Got there about 12:40. Empty. Dirty. It's Friday at lunch. No ribs. Veggies look like they've been out a while. Staff was very friendly which was nice. Out of salt. They went in the back and brought out some in a cup. The place needs a make over. Go elsewhere. Food average. read more

The worst Dicky's I have ever stepped foot in. If you want the ultimate Dicky's experience don't waste your time here. Go to the one in Waxahachie!!! Service was unfriendly and it was like a hot box like they can't afford the AC. The dinner rolls were some microwave junk. Unlike the fresh ones in Waxahachie. Avoid like the plague! read more

They would not give my chicken nuggets on Sunday for fee since it is free on Sundays

There was rat poop or something in the ice machine or soda dispenser then the brisket was dry and hard

I bought a 64 dollar turkey and it was spoiled ,worst place ever I will never never go back.

I should have known there was a catch when I saw the parking lot was empty. HORRIBLE....I bought the picnic pack and for 25.00....this was the worst experience ever. Small portion of brisket which was riddle with fat...hard, dry rolls, cole slaw tasted like vinegar.....and the only thing that was good were the waffle fries. I was so disappointed that I had to write this review. Do not go here....PLEASE DO NOT....I will stick with Smokey Joe's BBQ down the road on 35E. More meat for less money and better taste. read more

9-7-15 6:00pm - Horrible! If I could give it a half star I would. The three staff members barely acknowledge us when we came in. And when we were there was no enthusiasm but still they were nice. The advertised menu showed XL family meal for $49.99, when weI went to pay it rang up $59.99. I questioned it the young lady said 'I guess they must have changed the price.' Yes however what's advertised is $49.99. Obviously that's what I wanted. She said she would ask the manager on duty, the meat slicer guy, he re-rang up the order and it was still $59.99. We had to wait about seven minutes to call the owner to see if something could be done to correct the price. The young lady came back and said 'yes, they did change the price.' BUT NO ONE CHANGED THE SIGN!! What kind of manager changes prices and doesn't change the sign or inform their staff. Ridiculous! For all you know all the prices are wrong. Big disappointment. We left and went to Chicken Express, family meal deal was half the price, customer service was excellent and no manager was called because the advertised price was right! Save your money don't eat at this Dickey's go to Chicken Express instead. read more

Can I have the store owner contact me please. Kc2ltp@gmail.com this is in reference to Pedro and issues I have with how he as a manager conducts himself. Doesn't reflect good on your business. On Yelp it says your store delivered and I was told by staff there you don't. I was charged for my meal and am not getting it. read more